Twitch Reviews | Glassdoor

Twitch Reviews

Updated December 9, 2017
129 reviews

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129 Employee Reviews

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Pros
  • Great perks, nothing to complain about (in 14 reviews)

  • The company seems to endorse work life balance at first glance (in 7 reviews)

Cons
  • We're in a unique position and experiencing some growing pains (in 9 reviews)

  • The work/life balance is sometimes non-existent (in 5 reviews)

More Pros and Cons

  1. Helpful (18)

    "In decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager
    Current Employee - Senior Product Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Twitch full-time (More than a year)

    Pros

    Good perks
    Amazon stock performs well

    Cons

    Dysfunctional upper management
    CEO micromanages
    More Amazon influence everyday
    Poor communication
    Poor product vision
    Vesting happens soon

    Advice to Management

    If you are going to hire exec talent they need to perform immediately and not disrupt the culture.


  2. Helpful (20)

    "The great company that fell apart as it scaled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership in San Francisco, CA
    Former Employee - Leadership in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Twitch full-time (More than a year)

    Pros

    - Nice office and even nicer one coming
    - Standard perks and solid Amazon benefits
    - Amazon stock still solid
    - Gaming, gaming, gaming

    Cons

    - Fairly dysfunctional at the top
    - Leadership doesn't really care about the people, they're too desperate to make something happen
    - Ticking clock before Amazon makes major changes
    - Lack of transparency
    - Pretty lax work environment, most engineers aren't working hard

    Advice to Management

    Making a ton of exec hires isn't confidence inspiring, is it to pacify Amazon? Get back to asking people to actually work hard. Too much resting and vesting going on, no one really cares anymore. You have to either clean those folks out, or give them a kick in the butt to motivate them.

  3. Helpful (5)

    "Ship good work then get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Disapproves of CEO

    I have been working at Twitch full-time (More than a year)

    Pros

    What's great is you will definitely deliver impactful work with brilliant coworkers. Perks are decent (though should be judged as part of the compensation package), you get to watch Twitch all day and be ground-zero at the one of the newest, coolest movements out there.

    Cons

    If you want to progress your career or learn from experienced mentors, look elsewhere. History has shown that Twitch is FAR more likely to promote from outside than from within. It's disheartening and we continue to lose brilliant, good-hearted people as a result. They are the smart ones that took control of their environments by leaving.

    Depending on how stagnant your manager is, prepare to have little to no mind paid to your professional development. Engineering more or less follows Amazon's leveling structure, but with more hurdles. Anecdotally most non-engineers don't have formal leveling guidelines/expectations.

    The HR department has been the worst of my career. When pressed, we're fed empty promises with a smirk. Virtually the entire HR team quit/was fired recently, and I'm wary of the ones that remain. Most do not feel comfortable working with them, let alone trusting them. I'm sorry for you lone decent ones, as the majority have besmirched you.

    Toxic culture around management and executives. Executive reviews often go off the rails and our leaders get petulant real quick. I rarely see genuine moments of humility. Instead its posturing, ego-trips. Also, and I hate to bring it up, but many of them are quite unhealthy, and its reasonable to question their mental/physical capacity to properly lead some of the brightest minds in the industry. Not the shining exemplars you'd hope were at the helm.

    Many of us would prefer Amazon just completely take over.
    If you're still keen on applying, definitely do research into the specific managers you'd be working with. There are some awesome ones, notably from post-acquisition (surprise, surprise).

    Advice to Management

    "Why am I not surprised?"


  4. Helpful (4)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Twitch full-time (More than a year)

    Pros

    The culture, perks, and working with inspired and passionate people. I get to work with some of the most talented people I've ever met who truly care about what they do. Also, I get to play arcade games during my breaks. Can't beat it...

    Cons

    We're in a unique position and experiencing some growing pains. It's natural as you mature as a company. While I don't really feel it because of my team's dynamic, there has been a morale dip as of late. I anticipate this will subside soon.


  5. "Love this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twitch full-time

    Pros

    Smart and committed people. Great perks and a super fun workplace. I like the weekly all-hands and the management's commitment to answering employee questions straight on. People are passionate and challenge each other to stick to our values. It is the best feeling to work for a company that's products are so awesome.

    Cons

    Twitch still needs to think global. We are still about SF. The culture needs to spread to all work locations, not just HQ. The executive team needs to delegate and enable teams to produce.

    Advice to Management

    Trust teams to deliver and manage those who don't.


  6. Helpful (6)

    "Total shitshow - stay far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Twitch full-time

    Pros

    Free food
    Flexible work schedules
    Free messages at work

    Cons

    Twitch is basically dead; if not, taking its last breaths as it drowns painfully in its own mess. The place is a clownshow. Incremental to incompetent management who can't align on a singular goal, they've onboarded a whole bunch of so called "high profile hires", big names from big name places, who surprisingly, have never used twitch a day in their lives. Twitch used to only hire people who were fanatic about Twitch and were passionate about growing the community; now, there' s a bunch of people who to this day don't use the product; how do you build a product if you've never used it a day in your life??

    Management is either incompetent or too tired to give a crap. To be fair, many of the old guards have done a tremendous job building the wonderful community that is Twitch, and they deserve to cash out on their vest and enjoy a long-deserved break, and my hats off to them. However, please don't blend retirement with work. I get that you don't want to rock the boat so you can wait one more year for your 4 year vest, and then you can leave rich and happy. But godammit, how can you sit idle watching something you spent years building being destroyed by people who have no idea wtf they're doing?

    Last, Twitch culture is dead; incremental to the lack of Twitch spirit in the office, the new managers have all been amazonianfied. They care about you sitting at your desk even if you're not doing anything, they ask for tasks in unreasonable deadlines, and they throw you under the bus when their incompetence screws things up even further. Now, all your passionate employees have left or are leaving, the remaining backbone that is your community is decaying because you are killing it. It's honestly really sad to see something that was once so beautiful turn into something so ugly.

    Last, about the future outlook about the company; there is no future outlook. Company is dead.

    Advice to Management

    Think back to the days when you were still a 50 employees company.
    Recruit people who are actually part of the community and can understand the community


  7. Helpful (2)

    "Morale is low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Twitch full-time (More than 3 years)

    Pros

    There are some really good smart people at twitch. Some of the best people I've met in my life. Both genuinely caring and good at their jobs. There are fun and interesting problems that need to be solved.

    Cons

    At some point people just stopped caring about the product, stopped caring about stability. Morale started to suffer, the vision of where to go became unclear. Politics took over, infighting between teams became too much.

    We are either to integrated with Amazon, or not integrated enough. This half and half state is killing the company slowly. We don't have the management or TPM structure to deal with interacting with Amazon. At the same time we don't have the internal tooling teams or structure to not integrate deep into amazon.

    We either need to massively beef up the TPM structure and start adopting Amazon's internal tools and systems. If we don't want to do that then we need to massively increase the size of the devtools and systems teams to better support the company.

    Advice to Management

    Figure out the morale problem. Integrate with Amazon. Address the FUD about Amazon, it is the elephant in the room.

  8. Helpful (2)

    "Harsh Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Irvine, CA
    Current Employee - Human Resources in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Twitch full-time (Less than a year)

    Pros

    They give you food lunch is included.

    Cons

    The management doesn’t care about the employees except to line their own pockets.

    Advice to Management

    Pay more attention to the employees.


  9. Helpful (22)

    "Management focuses on results instead of building a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Twitch full-time (More than 3 years)

    Pros

    The core product is awesome and the Twitch community loves us for what we do. It feels great to enable thousands to make a living while doing what they love. While the company culture has dissipated over the years, it is still generally a fun place to work, and most people who work there are passionate and cool. Vacation policy is lax, benefits are great (although relatively standard for a SF tech company). If you love video games and nerd culture you'll probably enjoy working here.

    Cons

    We hire new product managers all the time, yet lack a unified product vision. Even with our small army of product managers, it seems as though our CEO and one or two close to him make almost all major product decision. Products commonly launch feature-bare, often lacking some of the most basic functionality you'd expect. This is a result of extreme pressure from management to launch as many features as fast as possible in hopes that it might improve minutes watched. We launch too many bad products because of this.

    We lack a strong culture. There is no true north to set our gaze upon. No lofty ambition to help people express themselves and build community with our platform. As far as I can tell, Twitch's sole purpose is to grow minutes watched, by likely impossible (or at best unrealistic) margins month over month, year over year. That's not sexy or exciting or inspiring or making the world a better place. This extreme focus on metrics has caused us to make decisions that don't benefit our users.

    Career development is a struggle for most. Twitch is more ready to hire directors and VPs from outside rather than promote those with institutional knowledge from within. I can't tell you the number of times I've been asked to submit a proposal ("OP1") for where I'd like my team to grow, what roles I'd like to hire for, and what we'd like to accomplish in the next year, only to never even see a shred of meaningful feedback. The next year, you're asked to submit another OP1 with 0 retrospection as to the previous year's lack of movement. This has happened not just once or twice, and has left me feeling as though I've stagnated in my personal career, and failed my direct reports as a manager.

    Inter-departmental communication is poor. Very few teams (outside of science) share updates, leaving little opportunity for feedback, collaboration, analysis of successes/failures, or simply patting eachother on the back for work well done. Even though I've been at the company for many years, I still don't believe I have the avenues to pitch new initiatives or give feedback on others. Even worse, on more than one occasion I've had to deal with newly hired product managers or business unit owners making substantial changes to products and areas my team owns, without my consent or even advanced notice. How does this happen you ask? Because of mandates from upper management pushing a product or idea because they think it will drive minutes. Recurring theme here.

    Advice to Management

    Management is too far in the weeds. Upper management needs to focus on the health and happiness of our org, and on establishing clear culture and direction, not on the minutia of a product launch or closing another deal in order to incrementally grow our business metrics. Actually, we need more C and SVP+ level staff to look after their orgs in general. The urgency to drive results has seemingly superseded building a better company to better serve our community.


  10. Helpful (20)

    "Very poor leadership, good people on the ground in some orgs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Negative Outlook
    Disapproves of CEO

    I worked at Twitch full-time

    Pros

    Great perks, passionate and game-loving coworkers, great community of creators and viewers

    Cons

    Lack of mature leadership, no direction, chasing metrics at all costs, volatility and churn from frantic changing of directions to chase metrics. We state that we are building for the user, but CEO makes product decisions based on his own wants and impulses rather than user needs. Needs a changing of the guard if not a new executive team.

    Advice to Management

    Learn to let go. You will never succeed micromanaging and not empowering your employees to do what you hired them to do. If you don't trust them, fire them. If as the CEO you don't trust your own executives, you know what to do. Else you should relinquish the helm and let someone else more experienced take over before you destroy a company with so much potential.


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