Twitch Reviews | Glassdoor

Find your next job here

Twitch Reviews

Updated February 12, 2018
139 reviews

Filter

Filter

Full-timePart-time

139 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great perks, nothing to complain about (in 15 reviews)

  • Great perks: massage, free food, gym subsidy, etc (in 12 reviews)

Cons
  • We're in a unique position and experiencing some growing pains (in 9 reviews)

  • The work/life balance is sometimes non-existent (in 5 reviews)

More Pros and Cons

  1. Helpful (8)

    "It was great. Once upon a time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Twitch full-time (More than 3 years)

    Pros

    It's Twitch - product - big fan
    People in the trenches with you / many direct managers slugging it out - great core people / characters

    Execs try to care - via surveys and such / all hand meetings.

    Food

    Silicon Valley culture / on par with industry

    Perks

    People that know Twitch like Twitch.
    Memories of good days of Twitch.

    Cons

    Actual job / moral

    Hired too fast, promoted too few

    People who worked hard didn't get promoted. Many got offended. Constant hiring of senior people above those who worked very hard and telling lower-level employees they should just work harder
.
    People are actually leaving now

    A lot of talking on exec-side, action is yet to be seen

    Fear

    Burnout - People used to look happy

    Advice to Management

    Specific example: Don't tell employees that they need to work harder to get promoted and be noticed, then 10 days later hire a strategy person out of nowhere. Isn't that the job of the executive? Or, perhaps that could have been opened internally for a chance? Just strange. There are many in the team that would have been a wonderful fit for that.

    * Perhaps come down to the trenches with the grunts for a few days instead of being in an ivory tower? I don't know. Just an idea.


  2. Helpful (11)

    "Poor management, no communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Twitch full-time (More than a year)

    Pros

    Food, socializing, good peers, prime location

    Cons

    Managers don't communicate, discrimination, low salary, too much work spread thin

    Advice to Management

    Show some appreciation!!

  3. Helpful (4)

    "Growing pains but still a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people
    Great compensation and great perks (unlimited PTO is important to me)
    One of the most passionate communities around the product. You tend to forget until you go to TwitchCon.

    Cons

    Growing pains, Twitch grew a ton over the last couple years. People are learning and adapting.

    Advice to Management

    HR needs to step up their game. Need to be more responsive, ppl called you guys out at all hands, dont wait a month to lay out a plan and address feedback.


  4. Helpful (7)

    "Some severe problems need fixing, wait till they blow over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Twitch full-time (More than 3 years)

    Pros

    Twitch, at least in the beginning, attracted several talented folks in both product and engineering who are passionate about gaming and streaming. It feels amazing to be surrounded by people who understand the same gaming subculture as you do. Non-gamers who join are often quickly converted into enthusiastic gaming supporters and find their own preference (whether it be MMOs, shooters, fighters, platformer, mobile games, or even boardgames).

    If you're an IC, the work/life balance can be good and having unlimited vacation is nice.

    There are also the catered free food and snacks, gym perks, commute perks etc.

    Finally, you also get to impress other gamers when you tell them you work at Twitch.

    Cons

    As previous reviews have pointed out, Twitch is not in a good place at the moment. Senior management has not shown strong leadership or consistent decision making. This, together with the immense growth and urgency Twitch has experienced in the past year, has led to a lot of frantic scrambling in the company. There are too many proposals, too many directions, too many sprawling goals and far, far too many voices in the room. Having upper management re-enforce discipline and central strategy to get everyone in line would be nice, but the execs are too inexperienced and/or overburdened (our exec suite is short staffed) to handle this.

    If you're a manager (whether it be tech lead or director), you will find it hard and stressful to plan, and to maintain a workable roadmap for your team. In Twitch's struggle to find ANYTHING to boost KPIs, teams are trying out ideas left and right, often dumping sudden workloads on other teams in the process, and leaving the projects half-finished.

    Company morale has been tanking, and people are left stressed and anxious. I highly not recommend anybody join until the leadership and coordination problems are fixed.

    Advice to Management

    Be clear on your strategy/decisions and repeat, repeat, repeat. Having folks read a paper copy of a long-winded and redacted strategy report is not good enough, somebody should present the key points to everybody in the company.

    In the case of conflicting goals and priorities (eg. two teams fighting for same resource), please be the adjudicator when teams escalate it to you instead of letting them fight it out.

    Enforce discipline and make sure people stay focused and aligned.


  5. Helpful (10)

    "Great company bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Administrator in San Francisco, CA
    Former Employee - Network Administrator in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Twitch full-time (Less than a year)

    Pros

    Good perks like meals, snacks, gaming room, massages, unlimited PTO, good compensation, amazon stocks. Most of the people are amazing to work with

    Cons

    Blurry vision for future, management is good at blaming people instead of recognizing hard work, positions are being filled with outside candidates instead of promoting internally

    Advice to Management

    Invest in employees


  6. Helpful (2)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twitch full-time

    Pros

    All of the perks of a "hot" SF tech company and more.

    Free meals, happy hours, TONS of gaming stuff, conferences, ect.

    Large amounts of resources that allow developers to keep developing, and not have to worry much about meetings and stuff.

    Not much politics, as far as I've seen. There might be politics at the management level, but engineers are sufficiently siloed from all of that.

    The company is very successful, and is hitting its goals.

    Cons

    Things may be different from when they were "pre- acquisition", IE, it is no longer the close knit startup that it was when twitch was 2-300 people, which is where many of the complaints people have are coming from. But even so, it is still a pretty fun place to be, and significantly more close-knit than an average big 5 tech company.


  7. Helpful (1)

    "Things Happen"

    StarStarStarStarStar
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at Twitch full-time (More than a year)

    Pros

    Twitch has a very good culture. In specific, it is very nice that I am able to play video games during work hours.

    Cons

    I do not feel very connected to my team mates. We do not spend a lot of time with each other during work or not during work, so that makes sense. I spend a lot of time with my computer though, we are pretty close.

    Advice to Management

    I think that overall twitch is a great place to work at and I don't really have any complaints for the management.

  8. Helpful (11)

    "Decline to comment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in San Francisco, CA
    Current Employee - N/A in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Twitch full-time (More than a year)

    Pros

    You get to work at a company that has a reputation in the industry, you can use that reputation to your advantage. Great benefits.

    Cons

    Management nightmare, and has been that way since before I signed on, according to glassdoor. Managemement is only keen to do the bare minimum to change this while promising they will. Resources are extremely limited, and often dedicated entirely to new feature development with no resources dedicated to resolving bugs or even maintaining those features in the future.

    Product managers will abstract processes so they do not have to deal with you. This company is so compartmentalized and fragmented into specialized tasks that knowledge gets lost or the person maintaining a project has since moved on to a new project and that project gets lost. Think half-life 3 syndrome. This company is only concerned about turning profits quick, and not about real community feedback anymore. Community focused teams are often pushed aside by marketing, sales, and product teams - this is usually a major red flag in a company that releases features at a rapid pace. I have serious doubts the future of this company is sustainable. The CEO often says he cares, but I have not seen any actionable efforts by him in the past several years of this company to change that.

    Advice to Management

    There is no advice. You failed to listen to employees internally, which means you have failed as a management team already.


  9. Helpful (9)

    "Great community, mediocre product, terrible work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Twitch full-time

    Pros

    - Company culture is relaxed and fun
    - Amazing community and users, which helps drive a lot of motivation
    - Employees care about the product
    - Competitive pay (non-engineering)
    - Flexible work schedule
    - Perks (food, drink, etc) and unlimited vacation (based on manager approval)

    Cons

    - Poor exec communication
    - Career growth and opportunities are entirely based on the political status of your org, not how hard you work
    - Company strategy seems to always change or is unclear, leading to confusion for middle management and their teams on how they can contribute to the company's goals
    - Unqualified executives/leaders leading teams and pushing for numbers instead of what's right for the company, employees and customers
    - Track record of pushing new products but never following through to completion. Some examples include selling games, developer tools and VOD features.

    Advice to Management

    The company needs a CTO, a true technological leader than can help us scale while providing strong engineering direction.

    Hire a head of product. Have that person make all of the final decisions for features that roll out to the customers (broadcasters, viewers, developers). Also, please stop having open microphone product review meetings. They are never productive.

    Define the role of the CEO and get the exec team to agree. Emmett is the CTO, CPO and CIO. In his defense, it’s in lieu of strong executive / upper management and qualified individuals. Level up the exec team by bringing in new talent. Stop trying to elevate current talent because they were here first. Challenge them to improve or find a better fit.

    Be more critical of leaders who don’t produce results, especially the execs and VPs.

    Hire a head of B2B strategy. This person should define how the company works with business partners, which includes gaming and media companies. Also, stop experimenting with business partners. Businesses and game developers are starting to take notice and you're burning a lot of industry capital.

    Have the exec team spend more time with employees to get to know them, challenge/teach them and brainstorm. This helps build morale and breaks down fences.


  10. Helpful (31)

    "Disorganized, disheartening, directionless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Twitch full-time (More than a year)

    Pros

    - Catered breakfast 3x a week, lunch 5x a week, dinner 5x a week

    - Fully stocked snacks and drinks

    - Monthly massages

    - People (at least IC-level people. Not including recruiting or HR -- whole other story) seem genuine and do try to make products successful

    - Flexible work schedule

    Cons

    - PMs are poor in vision and have zero understanding of metrics (mainly Communities, Pulse, VODcast, etc). They are all extremely inexperienced and are trying to manage large, impactful products. Feel like they're being set up for failure without any guiding central leadership or principles. Weirdly, the solution seems to be to throw more PMs at an issue.

    - Exec team feels completely misaligned. Everyone works in their own silo and if something goes wrong, there's a lot of finger pointing and "it was his/her stupid idea". It makes people question whether or not they even know what they're doing, but this problem is also attributed to having...

    - ...a straight up terrible Chief of Staff/program director (?) who the majority of the company has no idea what she does. The way people talk about her is truly laughable (especially during review and OP1 seasons), and she's supposedly Emmett's right hand. Things include "just do what she asks" regardless of how ridiculous it is because she gets so unnecessarily belligerent. Get someone in place who can actually assist in running a tight ship and be a good mentor, and who is less concerned about appearances.

    - HR is cliquey and straight up gossips about personal, confidential employee information. At least try to be discreet about it.

    - Management has no idea how to grow their employees within the company given that we have to follow Amazon guidelines that are incompatible with Twitch. There doesn't seem to be any move to adapt promotion guidelines to our needs.

    Advice to Management

    A lot of these problems stem from the nightmare that is the exec team. I have no idea how you'd go about fixing it... best of luck before you lose more talented individuals.


Showing 139 of 150 reviews
Reset Filters