U-Haul Reviews in Houston, TX | Glassdoor

U-Haul Houston Reviews

Updated September 5, 2017
17 reviews

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Houston, TX Area

3.5
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U-Haul CEO Joe Shoen
Joe Shoen
7 Ratings

17 Employee Reviews

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Pros
  • I was able to work from home but had the opportunity to go into the office if I wanted to (in 92 reviews)

  • Position is part-time (moonlighter, if you will) which is what I prefer (in 58 reviews)

Cons
  • Not many part-time job openings (in 60 reviews)

  • No full time positions; no health coverage (in 47 reviews)

More Pros and Cons

  1. "Good Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U-Haul part-time (More than a year)

    Pros

    Good pace for training in customer service, sales, logistics

    Cons

    The pay is rather low

    Advice to Management

    Get rid of the older, dying trucks a bit sooner than later so a stressed out customer doesn't have to unload and load another vehicle more than they should.


  2. Helpful (4)

    "Great Manager experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Houston, TX
    Current Employee - General Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at U-Haul full-time (More than 5 years)

    Pros

    By far the best benefits plan

    Cons

    Long hours if you are long to get rich don't bother. When they say it is your store to command it is. Small payroll so be prepared to work a lot kf hours. Very low hiring rate not a lot of people look to uhaul for a company to work for. Don't expect to have a social life or a family time. Expect to work weekends or be on call after hours.

    Advice to Management

    If you want good quality people to work for you. Pay them well. Supply them with the tools they need to run a store with highly trained personal.

  3. "Great part-time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Manager in Houston, TX
    Former Employee - Reservations Manager in Houston, TX

    I worked at U-Haul (More than a year)

    Pros

    As a part-time reservations manager, I was able to manage my time with work, college, and family. Whenever I needed so extra time to study, I could ask for a day off in advance and my boss always understood.

    Cons

    It can be stressful and customers can be rude, but I learned how to manage every situation with respect


  4. "keep up with the good work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    great place to work part time

    Cons

    none none none none none

    Advice to Management

    drug test your employees when they get hired and do more random drug test more often because the about 5 of the 25 employees smoke weed on the job on company property and do it in the trucks too in mco 746


  5. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Houston, TX
    Former Employee - Customer Service in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U-Haul (Less than a year)

    Pros

    Great people great work environment

    Cons

    Angry customers ,angry customers

    Advice to Management

    None


  6. "CSR only $9 hour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAR in Kingwood, TX
    Current Employee - CAR in Kingwood, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    Great part time job for students, decent pay, great bosses friendly environment

    Cons

    My location can't work more than 25 hours no benefits only part-time CSR

    Advice to Management

    Get pay raises as we are supposed to


  7. Helpful (5)

    "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Houston, TX
    Former Employee - General Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at U-Haul full-time (More than a year)

    Pros

    The customers are the most creative and interesting part of the job. You have people who sincerely appreciate your efforts to help them to others who are completely stressed out and unable to keep their emotions in check. If you can step back and learn how to laugh you will have lots of fun.

    You do have the latitude to do good on the company's behalf. You can help people and not be chewed out for it.

    Cons

    You will be working sixty hours a week on a small salary compared to industry and occupational standards. There will be times you will be earning less than your lowest paid employee yet all the responsibility is on you.

    You will have no work life balance. If a customer calls because they cannot get into their storage unit at 3:00 AM, corporate will call you at 3:00 AM and ask you to go up to the store and let the customer in. If an employee calls off on your day off and because you have a small wage budget, either you go in or the production at the store suffers, customers complain and your MCP will call you out. You will not get any holidays off nor will you be paid extra for them. They are closed on Christmas day, but you may get customer calls. Your MCP will grill you for not helping a customer our on that day.

    You will be told by corporate that you have ten personal days but your MCP will tell you that you can never use those types of days.

    You will never be told thanks by your direct upper management or told how much they appreciate you. You will live your life on edge because you never know, nor will be warned, when they decide to fire you.

    If you get injured on the job, file a workplace injury, corporate may agree to work restrictions but your MCP will not abide by it. Your MCP will then discipline you for not doing your job even though you are following the corporate job restrictions.

    Advice to Management

    Company touts the lowest cost when it comes to moving, which is true. But, the company is not the lowest cost when it comes to storage. It is very hard to differentiate the quality of storage against local competitors to justify the extremely higher costs. When the customers are telling you the prices are too high, and the market surveys indicate the store's prices are the highest in the market, no wonder occupancy is in issue. You cannot sell people something they do not want to pay for, especially when they have a choice.

    MCPs must be able to lead people and not by fear and intimidation. My MCP was a bully and took advantage of everyone who worked for him. All of us GMs and our employees lived in fear because he was hypercritical. MCP has no emotional intelligence or leadership skills. He would come in and criticise everything, and would never apologize if he was actually wrong.

  8. "Bait and switch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    Uhaul does offer benefits including limited medical and dental as well as life insurance policies to even part-time employees.

    Cons

    Little in the way of advancement despite promises. Advancement too dependent on the opinions of often undependable GMs. MCPs often unaware of what is really going on.

    Advice to Management

    More opportunity for advancement for long-time part-time workers.


  9. Helpful (3)

    "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Houston, TX
    Former Employee - Assistant General Manager in Houston, TX
    Recommends
    Approves of CEO

    I worked at U-Haul (More than a year)

    Pros

    Flexible shifts, easy computer programs, fast and easy training. Clean showroom.

    Cons

    Major network problems, all systems are connected to one server in Arizona for a nationwide connection. Working in all types of weather.


  10. Helpful (1)

    "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in League City, TX
    Current Employee - Customer Service Representative in League City, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    good exercise, flexible work schedule

    Cons

    stressful if a busy location, must work in weather, often working alone while customers pile up, lots of information to learn, no benefits, pay is minimum wage, They don't care about employees only the bottom line

    Advice to Management

    consider not paying the legal minimum


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