U-Haul Reviews in Houston, TX | Glassdoor

U-Haul Houston Reviews

Updated January 26, 2017
13 reviews

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Houston, TX Area

2.8
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U-Haul CEO Joe Shoen
Joe Shoen
6 Ratings

13 Employee Reviews

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Pros
  • I was able to work from home but had the opportunity to go into the office if I wanted to (in 80 reviews)

  • Everything you want for a part-time job is here at U-Haul (in 53 reviews)

Cons
  • Not allowed more than 20 hours a week, so no benefits for part time (in 53 reviews)

  • Only management positions are full time positions (in 39 reviews)

More Pros and Cons

  1. "While going to college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Manager in Spring, TX
    Current Employee - Reservation Manager in Spring, TX
    Recommends

    I have been working at U-Haul part-time (More than a year)

    Pros

    -For every storage unit you rent out, you can get $5
    -If your team is doing great on sales, we would received a bonus ($10-25)
    -The hrs allow you to balance your time in school and work

    Cons

    -It can be very stressful.
    -If a customer needed a truck, we were not allowed to let them know that the eq. was not available, and were required to make the reservation. Many times the customer would show up to find out there was not truck.

    Advice to Management

    -Find a better way to control the equipment
    -If the equipment is not available, the customer should be able to know at the time of the reservation


  2. "CSR only $9 hour"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAR in Kingwood, TX
    Current Employee - CAR in Kingwood, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    Great part time job for students, decent pay, great bosses friendly environment

    Cons

    My location can't work more than 25 hours no benefits only part-time CSR

    Advice to Management

    Get pay raises as we are supposed to


  3. Helpful (4)

    "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Houston, TX
    Former Employee - General Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at U-Haul full-time (More than a year)

    Pros

    The customers are the most creative and interesting part of the job. You have people who sincerely appreciate your efforts to help them to others who are completely stressed out and unable to keep their emotions in check. If you can step back and learn how to laugh you will have lots of fun.

    You do have the latitude to do good on the company's behalf. You can help people and not be chewed out for it.

    Cons

    You will be working sixty hours a week on a small salary compared to industry and occupational standards. There will be times you will be earning less than your lowest paid employee yet all the responsibility is on you.

    You will have no work life balance. If a customer calls because they cannot get into their storage unit at 3:00 AM, corporate will call you at 3:00 AM and ask you to go up to the store and let the customer in. If an employee calls off on your day off and because you have a small wage budget, either you go in or the production at the store suffers, customers complain and your MCP will call you out. You will not get any holidays off nor will you be paid extra for them. They are closed on Christmas day, but you may get customer calls. Your MCP will grill you for not helping a customer our on that day.

    You will be told by corporate that you have ten personal days but your MCP will tell you that you can never use those types of days.

    You will never be told thanks by your direct upper management or told how much they appreciate you. You will live your life on edge because you never know, nor will be warned, when they decide to fire you.

    If you get injured on the job, file a workplace injury, corporate may agree to work restrictions but your MCP will not abide by it. Your MCP will then discipline you for not doing your job even though you are following the corporate job restrictions.

    Advice to Management

    Company touts the lowest cost when it comes to moving, which is true. But, the company is not the lowest cost when it comes to storage. It is very hard to differentiate the quality of storage against local competitors to justify the extremely higher costs. When the customers are telling you the prices are too high, and the market surveys indicate the store's prices are the highest in the market, no wonder occupancy is in issue. You cannot sell people something they do not want to pay for, especially when they have a choice.

    MCPs must be able to lead people and not by fear and intimidation. My MCP was a bully and took advantage of everyone who worked for him. All of us GMs and our employees lived in fear because he was hypercritical. MCP has no emotional intelligence or leadership skills. He would come in and criticise everything, and would never apologize if he was actually wrong.


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  5. "Bait and switch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    Uhaul does offer benefits including limited medical and dental as well as life insurance policies to even part-time employees.

    Cons

    Little in the way of advancement despite promises. Advancement too dependent on the opinions of often undependable GMs. MCPs often unaware of what is really going on.

    Advice to Management

    More opportunity for advancement for long-time part-time workers.


  6. Helpful (3)

    "Assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Houston, TX
    Former Employee - Assistant General Manager in Houston, TX
    Recommends
    Approves of CEO

    I worked at U-Haul (More than a year)

    Pros

    Flexible shifts, easy computer programs, fast and easy training. Clean showroom.

    Cons

    Major network problems, all systems are connected to one server in Arizona for a nationwide connection. Working in all types of weather.


  7. Helpful (1)

    "customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in League City, TX
    Current Employee - Customer Service Representative in League City, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    good exercise, flexible work schedule

    Cons

    stressful if a busy location, must work in weather, often working alone while customers pile up, lots of information to learn, no benefits, pay is minimum wage, They don't care about employees only the bottom line

    Advice to Management

    consider not paying the legal minimum


  8. "Great job for a college student"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    .Schedule Flexibility
    .Cool uniforms/nice jacket
    .Relaxed job, not stressful

    Cons

    .Only part-time hours, no fulltime
    .Lots of online courses
    .Alot of work for average pay

    Advice to Management

    Give more incentives and raises with each certification


  9. Helpful (1)

    "A Great Company with Great Benefits!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Houston, TX
    Current Employee - General Manager in Houston, TX
    Positive Outlook

    I have been working at U-Haul full-time (More than 3 years)

    Pros

    Great Benefits, flexible work schedule, challenging environment.

    Cons

    Salary not as high as it should be for the amount of work expected, customers can be ruthless with their expectations and get very angry because they are moving and stressed out, the IT department always makes computer updates that crash and take down the computers at the worst possible times (especially just before the summer moving season!).

    Advice to Management

    Overall management is good if you follow policies and procedures and your store is profitable.


  10. Helpful (1)

    "Long hours, endless to-do lists"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Houston, TX
    Former Employee - General Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U-Haul full-time (Less than a year)

    Pros

    Work your own property, meet a lot of nice people, help relieve moving stress, qualifying for monthly bonus is a plus, apartment and utilities are provided

    Cons

    Working 12-13 hour days, have to work weekends and holidays, health insurance has high deductible, outside work in extremely hot conditions, endless to-do lists from MCP, getting phone calls from storage customers in the middle of the night, having multiple one way trucks dropped off on property overnight, house keepers that make their own schedule and upper management - when questioned - says they have been with us a long time so we're lenient with their hours/days,


  11. Helpful (1)

    "Area Field Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Field Manager in Houston, TX
    Former Employee - Area Field Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U-Haul full-time (More than 8 years)

    Pros

    Field support was ok. The dealer's within the route for the most part were an extended family, and the company benefits were good.

    Cons

    Local management constantly pulled you off of what you were doing to address something that could have waited which simply created more work. Long hours for little pay

    Advice to Management

    Markeing Company Presidents have to much freedom to add to the Area Field Manager's or General Manager's work, which is in direct contrast to company policy. Usually at the request of their supervisor or Area District Vice President. The quality of the work done is poor and simply has a trickle down effect to customers, and company employees.



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