U-Haul Reviews | Glassdoor

U-Haul Reviews

Updated January 20, 2017
140 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
U-Haul CEO Joe Shoen
Joe Shoen
55 Ratings

140 Employee Reviews

Sort: Popular Rating Date

Pros
  • I was able to work from home but had the opportunity to go into the office if I wanted to (in 80 reviews)

  • Everything you want for a part-time job is here at U-Haul (in 53 reviews)

Cons
  • Not allowed more than 20 hours a week, so no benefits for part time (in 53 reviews)

  • Only management positions are full time positions (in 39 reviews)

More Pros and Cons

  1. Helpful (1)

    "This company does not believe in raises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U-Haul full-time (More than a year)

    Pros

    - There is a great manager in customer service that I work under.
    - Working off the phones is a lot better than working on phones.
    - You work from home and the general concept is pretty relaxed in nature.
    - My direct supervisor is great and truly works hard.
    - When I worked in sales you could make great money with a bonus per reservation as well as base pay and the reservations were pretty easy to get so you could make $13-$18 an hour depending your sales efficiency
    - Easy to get hired on since they seem to mass hire due to the high turnover and the recruiters ask really basic common sense questions to recruit you
    - Ability to transfer to other departments with relative ease should you want to get out of entry level departments

    Cons

    - The company has a cut corners attitude on literally everything, from tires to customer resolutions are a joke and I have seen the public relations nose dive due to the internet being a handy tool for customers learning how this company does business

    - Lack of ethics in regards to employee scheduling, e.g. very difficult to get out of part time or get time off and many times your vacation is denied if you're not able to use the vacation planner because you haven't been there long enough.

    - Lack of communication and lack of open door policy. You can pretty much only report to your direct manager or senior agent (typically like an assistant manager) and it's impossible to track down other members of upper management and if you do manage to get their contact information from other employees your emails and concerns will just be ignored as if they don't work for the company.

    - The business operates like a giant shady liquor store with half witted resolutions to customer issues as well to employees and with this "too bad" mentality, screwing customers over 24/7 when they are the very life blood of the company and then this company treats them badly because this company is a dominant player in the self moving industry.

    - Lack of raises for hard work, extremely difficult to move out of part time and they expect a lot of availability for such low hours and very low pay (this applies to customer service department)

    - They are generally stingy with time off requests if not put in months in advance, so its no wonder so many people call out when no one is going to work with them.

    - Scheduling is done by a separate department that are a bunch of fools that don't know how to read your actual attendance e.g. they are known for giving "leave early" or "absent" randomly for no reason and you then have to submit evidence you were there working and then the evidence has to be forwarded to get scheduling to approve it. The way scheduling is set up is one of the most inefficient dysfunctional systems I have ever seen in my day

    - Workload literally doubled since corporate make crazy changes to the workload recently with protocol that is unnecessary and generally just busy work that slows down being able to do anything for the customer and when this work load came about absolutely no raises other than the state mandated minimum wage. When going to discuss with your manager about the issue he/she states never gets raises either. So in a nutshell the company is a joke, doesn't value your hard work and dedication they just give everyone the run around including you as the employee as well as the customers.

    - They refuse to fire lousy employees that literally sit around and do nothing for years and never show up because their attendance policy is far too lenient toward employees who generally suck to work with. There are employees who literally sit around and collect a paycheck on your team in the non-phone departments of this company and nothing is done about it and when combined with the lack of raises there's no incentive to work hard other than to maybe get full time if you are part time but in all honesty the environment they have created with this company is completely dead end.

    -Hardly any issues are ever solved due to the atrocious turn over and agents just push customers around various departments in a customer service loop that often gets them nowhere or a poorly prescribed complaint format that corporate has a hands off attitude with locations and refuses to solve any real problems the location causes which cause massive headaches and hatred toward the company from its customer base which makes more work dealing with repeat angry customers coming back with very poor solutions offered by U-Haul which really just comes down to the company lacking ethics.

    Advice to Management

    Quit running the company like a shady operation in regards to stiffing hard working employees out of raises and create an open door policy so that if something is not being handled properly in other departments you have someone else to turn to should there be an issue because the current structure doesn't allow for people to address real concerns in departments that seem to be completely isolated from other parts of the company.

     Concerns should always be welcome to higher management so the company can grow, prosper, improve service and image instead of chase away hard working employees with no opportunity to grow and sit in poverty and get extra workload dumped on them without reasonable compensation to make up for it. As well as scare away long term and loyal paying customers because of the poor customer service structure of the company.

    Remove the "it's not my problem" attitude in regards to equipment being very poorly maintained with tires that blow out constantly with tons of cracks in them and then there would be no need for a department that specializes only in customer deaths. That wouldn't be necessary if maintenance was done properly.


  2. "U-Haul"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Fort Worth, TX
    Former Employee - General Manager in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U-Haul (More than 3 years)

    Pros

    Great Benefits for folks with a family.

    Cons

    Long long hours. Not much room for advancement.


  3. "Assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to meet new people
    Co workers are friendly
    Discounts on trucks

    Cons

    Long hours
    Low pay
    Managers micromanage
    No room for advancement

    Advice to Management

    Get managers who actually want to work. Make the hours more flexible:


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good attendance record? You're our man!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at U-Haul full-time (More than 5 years)

    Pros

    Fairly good benefits package. Training is basically self-paced. You can sign up for courses at your leisure and are given company time to fulfill them.

    Cons

    Company promotes based on attendance rather than knowledge or skill at job. Doesn't matter if you're as dumb as a box of rocks, just have good attendance and you will get raises and promoted.

    Advice to Management

    The promotion process needs to be predicated on job performance and knowledge of the equipment rather than on who fills the seats. People in management positions are getting dimmer and dimmer.


  6. Helpful (3)

    "GM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, tuition reimbursement, job security. Name sells itself. No cold calling. People that want to move go to U-haul first. Company is by far the leader in the industry.

    Cons

    Low pay, high expectations, very political, MCP's have way too much freedom, incompetent and severely uneducated upper management. Way behind the times and are extremely cheap with operational expenses. District managers, vice presidents have a high school diploma or GED and do not know how to motivate employees. Other general managers barely got through high school and part time employees are paid just above minimum wage so they have no reason to buy in.

    Advice to Management

    Increase pay. Everyone clocks in each day for one reason and, contrary to what you dream it to be, it's not the customers. You lose SO many good employees to other companies because of this. So many employees would love to stay there forever and never have to interview again. They are forced to leave the company in search of a place that treats their employees the right way.


  7. "Not Worth It"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Staffs are nice and easy to work with. Great online videos training. Offer continue online educations.

    Cons

    Low pay and middle labor for cleaning trucks and vans.

    Advice to Management

    Does not treat employees equally.


  8. Helpful (1)

    "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Dallas, TX
    Former Employee - General Manager in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at U-Haul (More than 3 years)

    Pros

    Stable parent company to work for. The actual marketing companies are hit an miss. I have worked at good ones and the most previous is the worst experience I have had with this company

    Cons

    The rank structure and lack of follow up leads to some middle/lower upper class management to developing a Napoleon Complex.

    Advice to Management

    Follow up and routinely investigate MCPs and MCO staff.


  9. Helpful (2)

    "Not what you know but who"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager/Uhaul in Cambridge, MA
    Current Employee - General Manager/Uhaul in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at U-Haul full-time (More than 3 years)

    Pros

    Overall good company great benefits decent hours customer service based very hands on and interactive helps the development of quick problem solving skills

    Cons

    As my title says it's not what you know but who you know very clicky like high school all over again with management hourly pay could be a lot better for the work that's completed and for a multi-million dollar company


  10. Helpful (1)

    "Boring job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Pittsburgh, PA
    Former Employee - Assistant Manager in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at U-Haul full-time (More than 3 years)

    Pros

    The job is easy i really cant think of any other pros but i have to write a minimum of twenty words to be able to submit the review.

    Cons

    Open every hiday except Christmas Day. No chance for advancement unless you're picked to . They also make you rent subpar vehicles from their sales lot to customers.


  11. "General Property Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U-Haul full-time (More than a year)

    Pros

    Employer had great benefits

    Cons

    Company Policies were too stern and outdated

    Advice to Management

    It is easier to manager your facility when you are not being micro managed



Showing 140 of 820 reviews
Reset Filters