U-Haul Reviews | Glassdoor

U-Haul Reviews

Updated August 18, 2017
939 reviews

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939 Employee Reviews

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Pros
  • I was able to work from home but had the opportunity to go into the office if I wanted to (in 87 reviews)

  • If you are looking for Part Time then the fact that everyone has to start at PT is a pro (in 57 reviews)

Cons
  • Not many part-time job openings (in 60 reviews)

  • They do not pay well & hard to get full time hours (in 45 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U-Haul part-time

    Pros

    Great co-workers, manager is very open to working with you.

    Cons

    Not a lot of room to grow.


  2. Helpful (3)

    "About Money Not Customers or Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Field Manager in Grand Prairie, TX
    Former Employee - Area Field Manager in Grand Prairie, TX
    Positive Outlook
    Approves of CEO

    I worked at U-Haul full-time (More than a year)

    Pros

    About making money, they have a great benefit package.

    Cons

    If you have a opinion not like theres, you will get demoted, I went from salaried upper management to part time. 46k a yr to 8.50 hr. I had to come in and work for other AFM because I was the closest to the office

    Advice to Management

    if you find out someone is sleeping with an are district vice president dont say anything

  3. Helpful (1)

    "Work from home position in dire need of streamlining."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work From Home Agent
    Current Employee - Work From Home Agent
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U-Haul part-time (Less than a year)

    Pros

    Decent pay, good trainers, pick your own availability, work from home, overtime available, quick turnaround as far as applying and getting the job.

    Cons

    The way they have you go about completing tasks is outdated and archaic. Too much clicking around in multiple screens to help a customer. It's a good job, but this part turned me off. I feel like their customer information system and pos could be condensed. You're also expected to take calls solo in week three but it's like you don't even want to because of the struggle to navigate throughout the many screens they force you to use.

    Advice to Management

    Work on streamlining and condensing your systems. Having employees fumble around on multiple webpages filled with information to assist customers is not best practices. Make things more simplified & easy to use.


  4. Helpful (3)

    "Great Manager experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Houston, TX
    Current Employee - General Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at U-Haul full-time (More than 5 years)

    Pros

    By far the best benefits plan

    Cons

    Long hours if you are long to get rich don't bother. When they say it is your store to command it is. Small payroll so be prepared to work a lot kf hours. Very low hiring rate not a lot of people look to uhaul for a company to work for. Don't expect to have a social life or a family time. Expect to work weekends or be on call after hours.

    Advice to Management

    If you want good quality people to work for you. Pay them well. Supply them with the tools they need to run a store with highly trained personal.


  5. "Its an ok job just need to be full time."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U-Haul part-time

    Pros

    They try and work with her schedule

    Cons

    They work all holidays than Christmas


  6. Helpful (1)

    "fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tilton, NH
    Former Employee - Customer Service Representative in Tilton, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U-Haul (Less than a year)

    Pros

    Always lots to do, You meet new people every day, learn lots of mechanical skills including re wiring.

    Cons

    Not very good pay. That's my only con, I enjoyed my time there.


  7. Helpful (1)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U-Haul full-time

    Pros

    None that I can think of

    Cons

    Raciest company policies, no training

  8. "cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in East Renton Highlands, WA
    Former Employee - Anonymous Employee in East Renton Highlands, WA
    Recommends

    I worked at U-Haul part-time (Less than a year)

    Pros

    lead G.Manger was very helpful if any problem's occurred at this location.

    Cons

    shop too small for ubox containers
    area for truck get over crowed easily


  9. Helpful (1)

    "Horrible Company"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    10% discount is okay there

    Cons

    Everything else makes it not worth it


  10. "Show up and perform your duties to the best of your ability and you'll always have a job!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Busiest months are April - October making the day go by very quickly! Unlimited potential for growth - more responsibility is available through position changes resulting in higher rate of pay! Ability to sell used trucks for sales commission. Full time associates enjoy 401K, company stocks, full medical/dental/vision coverage for you and your family. Create a great rapport for yourself by always doing your best -customers feedback in unedited reviews is noticed and makes it easier to ask for that raise you deserve when the time is right!

    Cons

    Assistant manager is expected to be there when the GM is not. GM working nearly bankers hours and no holidays leaving shift change coverage, never weekends or holidays off. Very difficult to meet numbers from previous year if the business is simply not there.

    Tight scheduling-
    Hardest part of the job is when a customer does not return much needed equipment as per contractual agreement to accommodate the next family. Moving is stressful enough and it's hard to tell someone they don't have a truck or trailer despite a reservation because of the previous renters negligence to comply with returning on time.

    Advice to Management

    Let assistant managers have at least quarterly managerial meetings at their MCO to discuss and address what they encounter.

    Create more jobs for part-time drivers to bring all of our trucks and trailers northwards from the southern states where they land. A oneway trip to Florida is so expensive because all equipment piles up down there. More people are moving southward than up north! Keep prices lower for more people by creating this driver job criteria!


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