U.S. Bank Customer Service Manager Reviews | Glassdoor

U.S. Bank Customer Service Manager Reviews

Updated August 3, 2017
29 reviews

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Customer Service Manager

2.3
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U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
21 Ratings

Employee Reviews

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Pros
Cons
  • Work/Life balance could be better (in 140 reviews)

  • Low pay versus similar competitors (in 132 reviews)

More Pros and Cons

  1. "Excellent employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager
    Recommends
    Positive Outlook

    I have been working at U.S. Bank full-time (More than 3 years)

    Pros

    treats employees with dignity and respect; excellent, responsible corporate culture, especially for a bank

    Cons

    hours can be a little draining, especially in retail; constant push for more and more

    Advice to Management

    Keep being the top leaders in the industry


  2. Helpful (1)

    "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Mundelein, IL
    Former Employee - Customer Service Manager in Mundelein, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Bank full-time (More than 8 years)

    Pros

    Just a big name in a market and that's about it. Don't fall for it.

    Cons

    At branch, district & region level they run banks the way they want. They discriminate. They have favorable rules for BM. BM can get away with unethical practices & employees who are ethical they find a reason to get rid of them.

    Advice to Management

    Local management needs to stop playing favoritism & stop setting people up and don't fire them wrongfully. HR does what dm and rm asks, they don't listen to employees. They all are in together when they want to replace employees when employees become expensive.

    U.S. Bank Response

    Aug 7, 2017 – Social Media Manager

    Hello. Your review regarding unethical behavior is concerning to us. We encourage you to contact hr.employee.relations@usbank.com to report your experience with additional details and we will... More

  3. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager, Personal Banker & Universal Banker in Phoenix, AZ
    Former Employee - Customer Service Manager, Personal Banker & Universal Banker in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Bank full-time (Less than a year)

    Pros

    Great place to learn the industry before going somewhere better.

    Cons

    When you apply they tell you 40hours a week average for salary employees. This is even on the job description for applicants. However, once hired they tell you minimum expectation for salary employees is 50hours a week no exceptions. This was corporate culture as I worked for US Bank in three different states. Additionally, micro management transcends the organization.

    Advice to Management

    Treat your people better and turnover will slow down


  4. "If you work hard, you are given glorious stories of moving up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Denver, CO
    Former Employee - Customer Service Manager in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Bank (More than 8 years)

    Pros

    I loved the feeling of working as a team to accomplish one simple goal. We really came together after our robberies. The vacation time is nice, but with a high turn around for employees you may not get your first choice at a time to take it.

    Cons

    The upper management has no notification of your accomplishments. They are only made aware of the mistakes you make.

    Advice to Management

    Quit dangling the growth in front of others. That is only a ploy to get you to work at a salary for for more hours than you were at the hourly rate.


  5. Helpful (2)

    "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Saint Paul, MN
    Current Employee - Customer Service Manager in Saint Paul, MN
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Bank full-time (More than 5 years)

    Pros

    Stable company with long future of success and CEO leadership

    Cons

    Standard salary is set no matter how many hours worked. Normally a standard for role in industry, but taking the mandatory open to close 6:30 am till 6:30 pm and every other weekend, value of pay is not in line with hours worked. 60 plus hours every week leaves little time for rest and recuperating for the next Monday. Value of myself as employees cut by 40% in regards to actual pay.

    Advice to Management

    Have interviewed at 2 other competitor banks in last 6 months. Pay offered was considerably and substantially more for my family. Have held off resigning in hope of incentive pay increasing to offset duties and expectations. This week realized my value to your company is not a priority and am done with being taken advantage of. Have missed so many family events and new baby milestones for nothing. Coming to work everyday and giving all of yourself used to feel good, now just more added to expectations and responsibilities with incentive not achievable makes us as employees feel unvalued and not appreciated. Contacting most recent bank that made offer. Respect your employees more with competitive pay and benefits. Make it worthwhile to work hard for you and your shareholders.


  6. Helpful (2)

    "The good the bad and the ugly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Minneapolis, MN
    Current Employee - Customer Service Manager in Minneapolis, MN
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 5 years)

    Pros

    Great products, Free veteran checking accounts. Easy to use online banking. All products have very nice easy to read bank statements. US Bank does great charity work, has great systems so everyone working there can be on the same page.

    Cons

    Over the last 8 years the bank has gone from, a bank that values customers and employees to a bank that wants to prove to its stock holders that they will keep getting paid. The bank has done great in this poor economy. it seems it's focus is to keep up that performance rather than value its long term loyal employees and customers. It has become what have you done for me lately and it doesn't matter that you have worked there 20+ years.

    Advice to Management

    The trickle down approach doesn't work. The word being passed down becomes more and more altered once it gets to the branches. A senior level manager will says "uncover those needs and sell the benefits. Don't be unethical and sell a product that a client doesn't need." Well the branch manager is under a ton of stress to prove that he/she is trying to sell products. So they will micro manage his employees and berate them for not making sales, the BM's don't really care about ethics. So as an employee your are given the good cop bad cop routine and if you want your job you better be selling. You tell me how that creates an ethical sales force? Plus you don't pay enough for that amount of stress. Banking used to be a way to take care of your community. A focal point where the community did it's business. US Bank was offering that back in 2006. Great products, great people and the customer was always right. Now they are becoming Wells Fargo, sell sell sell transaction transaction transaction. That isn't banking.


  7. "Great Philosophy, Poor Execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Seattle, WA
    Current Employee - Customer Service Manager in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 3 years)

    Pros

    Culture of Customer Service, very traditional bank. Friendly Branch employees. Many different business lines outside of traditional branch banking in which to pursue career aspirations.

    Cons

    horribly outdated systems, conservative lending policies, substandard health benefits, rigid and inflexible, unwilling to change and adapt, behind the times. Middle management is more focused on buzzwords and conference calls than development and results.

  8. Helpful (1)

    "Great company to get a foot into banking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Minneapolis, MN
    Former Employee - Customer Service Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than 8 years)

    Pros

    Employee Development; advancement opportunities are plentiful if you are a high performer.

    Cons

    Compensation and bonus is low compared to competitors. District and regional managers are out of touch with what is needed to succeed at the branch level. Favoritism is rampant.

    Advice to Management

    Increase your pay to attract and retain talent - then maybe you will see your company take off. Company is poised to take off and become #1 in many of their markets but the senior talent that you have at regional and district levels are hampering that - time to take a hard look at who is leading/hiring your branch managers and clean shop.


  9. Helpful (1)

    "Decent place, Underpaid/Undervalued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Cincinnati, OH
    Former Employee - Customer Service Manager in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Bank full-time (More than 3 years)

    Pros

    Easy to "make a name" for yourself because they don't hire the best employees
    Benefits are ok

    Cons

    Pay is well below industry standard.
    Company is very slow to reinvest in itself at the retail level.
    Company is behind the times in technology
    Most retail staff is undervalued/underpaid and management is overworked (50+ a week)

    Advice to Management

    Train your employees and then pay them appropriately. Reinvest into the branches to make them great. Stand behind your employees.


  10. "Great People, Great Leader, Sales Driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Cincinnati, OH
    Current Employee - Customer Service Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 3 years)

    Pros

    Very employee based company. From the top down development is a practice no just lip service.

    Cons

    Low pay and raises on the retail side

    Advice to Management

    Pay our branches better they work very hard for you.