U.S. Bank Reviews in Fargo, ND | Glassdoor

U.S. Bank Fargo Reviews

Updated February 7, 2017
28 reviews

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Fargo, ND

3.7
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U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
19 Ratings

28 Employee Reviews

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Pros
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More Pros and Cons

  1. "Great work place although one needs to have thick skin to be a call center agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fargo, ND
    Former Employee - Customer Service Representative in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank (Less than a year)

    Pros

    Great team to work with. training was in depth and environment very encouraging and friendly. The hours are good and the managements does its best to make sure no one is left behind and can succeed. It takes a certain person to work in call center and once you are right for the job there are many opportunities to advance.

    Cons

    Not many cons. As long as you know you can deal with people on the phone and stay focused it's a great place to work at

    Advice to Management

    Keep up the great job!


  2. "US Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mail Processing Clerk in Fargo, ND
    Current Employee - Mail Processing Clerk in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (Less than a year)

    Pros

    Flexible, encouraging. Great Benefits and people. Great Company

    Cons

    Nothing I can find so far

    Advice to Management

    Nothing to say. Thank you


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Processor in Fargo, ND
    Former Employee - Case Processor in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (Less than a year)

    Pros

    Plenty of opportunities to move up in the company, recognition for hard work such as reward programs. Pretty good benefits, and willing to help you achieve your goals and to advance.

    Cons

    I can't think of any cons, this company was a good company to work for. They are good to their employees.


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  5. Helpful (1)

    "okay company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Processor in Fargo, ND
    Current Employee - Case Processor in Fargo, ND
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good benefits
    job security
    paid well if your not entry level

    Cons

    do not give good pay increases
    not rewarded for hard work
    over work their employees.

    Advice to Management

    appreciate their employees.
    reward good employees with pay increases


  6. "Credit Review Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fargo, ND
    Current Employee - Anonymous Employee in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 5 years)

    Pros

    Nice home to work balance with flexible scheduling. Does have some opportunity to advance but would be considered a lateral move to get into management.

    Cons

    Pay isn't very competitive for the market. Senior Management cares more about the money going to the shareholders vs the employees.


  7. "Call center solutions representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Fargo, ND
    Current Employee - Customer Service Advisor in Fargo, ND
    Doesn't Recommend
    Neutral Outlook

    I have been working at U.S. Bank full-time (More than 8 years)

    Pros

    I work overnights, which is means things are much more casual, and I get quite of bit time off as long as I know a year in advance.

    Cons

    I have to repeatedly hear the same complaint from callers and I have been told that I can longer be promoted above my current position.

    Advice to Management

    I would appreciate it if more career advancement was possible.


  8. Helpful (1)

    "Great experience to become accustomed to customer service."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Fraud Specialist in Fargo, ND
    Former Employee - Inbound Fraud Specialist in Fargo, ND
    Recommends
    Positive Outlook

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Great hours when once get the shift you want. Coworkers were really helpful and gave a lot of insight to how to be extremely effective at your position. Management/direct manager were very quick to assist complicated issues and willing to sit with you while you do your work to make sure you are not only doing it right but also break down each situation.

    Cons

    Unable to hang up on rude or nasty customers. After learning all the skills the job can become very mundane and repetitive.


  9. Helpful (1)

    "So far it's been great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fargo, ND
    Current Employee - Customer Service Representative in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (Less than a year)

    Pros

    I've been with the bank for about 7 months now and so far everything has been great. What you do at this position is helping corporate and government customers with their credit card questions, inquiries and other questions that they might have. I'm not sure if I have just been lucky but the managers that I have are really great. They are there for any questions that I may have and are always willing to help, talk to you and find out the answer if they don't know it. Benefits are good in my opinion. I got a bonus and a raise after my sixth month, I thought that was great. Also when I started I had to work every other weekend, but after five months that changed and now my schedule is M-F 8:30-5:00 which is awesome.

    Cons

    After some time the job can get boring. Don't get too comfy in your cube cause you might have to change it multiple times.

    Advice to Management

    Give more access to the internet to the customer service people, it can get really boring on a slow days. At least to news websites.


  10. "not a bad place, lower salary range relative to industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Fargo, ND
    Current Employee - Credit Analyst in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good corporate culture and senior management

    Cons

    lower salary than industry avg, slightly shoddy facilities, behind the curve on tech

    Advice to Management

    pay us more!


  11. Helpful (4)

    "Very Cliquey"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fargo, ND
    Current Employee - Anonymous Employee in Fargo, ND
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pay is ok that is about it

    Cons

    Management is cliquey very high school in behavior. Employees aren't treated like human beings. If you are unfortunate enough to have to be on the phone all day they will watch you like a hawk everything will be scheduled for you like you are a prisoner. Benefits are awful. Do not trust HR they are there for management not employees.

    Advice to Management

    Treat employees like human beings. We all have lives to live we don't live to work for you. Don't claim to have whistleblower protections in place when they do nothing or go straight to the source and out the person for coming forward. Until you start seeing your employees as fellow human beings you wont be able to keep anyone.



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