U.S. Bank Personal Banker Reviews | Glassdoor
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U.S. Bank Personal Banker Reviews

Updated September 18, 2018
298 reviews

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Personal Banker

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
U.S. Bank President and Chief Executive Officer Andrew Cecere
Andrew Cecere
13 Ratings

Employee Reviews

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Pros
Cons
  • "Sometimes the schedule is not conducive to a positive work/life balance" (in 151 reviews)

  • "low pay, traditional branches are slow" (in 152 reviews)

More Pros and Cons

  1. "GREAT PLACE TO WORK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Milwaukee, WI
    Current Employee - Personal Banker in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    benefits, flexibility, 401(K) employer match, paid holidays and sick time, employees are truly taken care of!

    Cons

    pay - below the national average for my area
    technology - a bit archaic/ needs updated software and for efficient programs- slow


  2. Helpful (2)

    "They’re failing their employees on the front lines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Personal Banker in Saint Paul, MN
    Former Employee - Contact Center Personal Banker in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    They are great when it comes to speaking about ethical ideas, and encourage their employees to do the right thing.

    Cons

    They cut corners in processes and procedures when it comes to employees, how they evaluate performance, and development of employees. They also have unattainable goals when it comes to getting customers to enroll in online banking, when in reality they suffer system outages and issues on a very regular basis.

    Advice to Management

    Your people are your most valuable asset. If you treat your people right, they will treat your customers right.

  3. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker II in Idaho Falls, ID
    Former Employee - Personal Banker II in Idaho Falls, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than 3 years)

    Pros

    Bonuses, culture of integrity. Doing what is right for the customer always comes first.

    Cons

    Relatively low salary.
    Needs additional training for small business products

    Advice to Management

    Keep doing things the right way and never let the company be contaminated by the “cross sale” culture


  4. "banker III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker
    Current Employee - Personal Banker
    Recommends
    Disapproves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    This is a great company to work for.

    Cons

    looking for better opportunity.


  5. "Contact Center Personal Banker, ST Paul 24 HR Banking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Personal Banker in Saint Paul, MN
    Former Employee - Contact Center Personal Banker in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Great experience. If you can be transferred or promoted into a position without customer surveys then you can make a career out of it. But US Bank wasted a year and a half of my life that never will help me in my career. I was forced to give my 2 weeks otherwise I was going to be fired over bad customer survey numbers.

    Cons

    Surveys get pinned to you from wrong bankers. You cannot do a thing about it. Why don’t they just pay us to answer calls. I’m not swearing or lying to my customers so why do you care about these surveys so much. I left here because I was put on an action plan or in other words I was step 2 out of 4 on my way to getting fired. Even though I had great sales numbers, 100% phone time and would literally skip breaks to keep my adherence at 100%. When the goal was 92.5%. I had surveys that came back negative because customers don’t care or don’t realize that this is affecting me. And the surveys never are my fault 99.99% of the time. Management never cared.

    Advice to Management

    DROP the surveys. I got countless surveys that negatively affected me and were not my fault. They often came from customers who were lying. I had one that said I was racist and denied his auto loan. When all I did was transfer him to the Sales team. 1 out of 10. Another said long hold time. 0 out of 10. And many were just stupid and blamed policies and rules. If it was something I did like “banker didn’t close my account when I said to” I would understand but I never got those. Management doesn’t care because there is always people coming and going in this position. They don’t expect anyone to stay unless you can get transferred into a different department. But I wasn’t able to transfer because my poor surveys. Which had nothing to do with me. No one everybody leaves. Because they get out on action plans because they haven’t met BSAT goals in 4 months. All because of things outside their control.

    U.S. Bank Response

    Sep 19, 2018 – Social Media Manager

    Hello. Your review is concerning to us. We encourage you to contact codeofethics@usbank.com to report your experience with additional details and we will promptly conduct an investigation if... More


  6. "Screamers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in San Francisco, CA
    Current Employee - Personal Banker in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    It is a jobwith benefits.

    Cons

    HR, Investigators & Management feel it is acceptable to scream at employees. Undereducated, emotional management. No accomodations for disabled persons, no compassion. Oblivious to Federal guidelines.

    Advice to Management

    Train your employees. Do not allow abuse in the workplace. Recognize that the 1964 Civil Rights Act and ADA mandate accomodations for disabled persons.

    U.S. Bank Response

    Sep 19, 2018 – Social Media Manager

    Hello. Your review regarding your employment experience is very concerning to us. We encourage you to contact codeofethics@usbank.com to report your experience with additional details and we will... More


  7. Helpful (2)

    "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker
    Current Employee - Personal Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    Great company values and vision

    Cons

    The technology is a little behind

  8. "Decent job, decent benefits, stupid/unqualified upper management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Personal Banker in Littleton, CO
    Former Employee - Senior Personal Banker in Littleton, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Decent pay, some good people in the company.

    Cons

    Horrible bank hours, lots of people in management with no prior bank experience.

    Advice to Management

    Dont hire branch managers that have never had prior banking management experience!


  9. Helpful (1)

    "Personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Columbus, OH
    Former Employee - Personal Banker in Columbus, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Bank full-time (More than 3 years)

    Pros

    Benefits, hours, 401k match, advancement in career opportunities.

    Cons

    Work/life balance can be bad at times when short staffed most of the time, filling in at other branches/travel, pay and bonus is low compared to other banks.

    Advice to Management

    Help out your team when/where needed. That is what you're there for. Don't act like your time is more valuable than others and you will keep staff. Stop delegating your job duties on other employees because you can't time manage. Managers need to pick up hours when branches are short and stop having other employees work them with employees working more than managers.


  10. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Madison, WI
    Current Employee - Personal Banker in Madison, WI
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 5 years)

    Pros

    Job security because of high turnover.

    Cons

    Complete lack of communication from management and low pay.