U.S. Bank Reviews | Glassdoor

U.S. Bank Reviews

Updated April 18, 2018
4,255 reviews

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3.5
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U.S. Bank President and Chief Executive Officer Andrew Cecere
Andrew Cecere
116 Ratings

4,255 Employee Reviews

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Pros
  • The organization offers one of the best work-life balance benefits in the industry (in 300 reviews)

  • Good benefits and work/life balance (in 151 reviews)

Cons
  • Wish there was more of a work life balance (in 146 reviews)

  • Low pay, but still worth for experience (in 143 reviews)

More Pros and Cons

  1. "Senior Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at U.S. Bank full-time (More than 3 years)

    Pros

    Loved my team and customers

    Cons

    A lot of Reports and sales


  2. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Peak-time Teller
    Current Employee - Peak-time Teller
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Bank part-time (Less than a year)

    Pros

    great opportunity to grow within a company.

    Cons

    customer service grades are very demanding and sometimes out of your control.

    Advice to Management

    I get the spirit of the emphasis in third party customer service calls, but practically it is not the best representation of what is actually going on at the branch on a day to day basis.

  3. "Project Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Analyst in Oshkosh, WI
    Current Employee - Project Analyst in Oshkosh, WI
    Recommends
    Approves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    Great people to work with. Flexible benefit options!

    Cons

    Communication between the business lines.


  4. "Teller"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank full-time

    Pros

    Great experience overall. Lucky to have worked with a team who I enjoyed working with.

    Cons

    Personally, didn't like having to "sell" to customers


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Sacramento, CA
    Current Employee - Project Manager in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 10 years)

    Pros

    Employee for over ten years. They promote learning, growth and family!

    Cons

    The systems can sometimes be dated.

    Advice to Management

    Remember engaged employees are the best employees!


  6. "Business analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Bank full-time (More than 8 years)

    Pros

    The Pay is semi competitive
    The company is very stable
    If you’re eligible the bonuses are solid

    Cons

    The Benefits are industry worst

    Advice to Management

    We can’t take care of our families on these healthcare benefits.


  7. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Coordinator
    Current Employee - Teller Coordinator
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    Room for growth
    Decent compensation and pay
    Decent benefits

    Cons

    Growth and movement is very slow

  8. "Sales & Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Service Manager in Cincinnati, OH
    Current Employee - Sales & Service Manager in Cincinnati, OH

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    The people are great and it can create a fun atmosphere. The work isn't difficult and training in good. Vacation is generous since they offer eligibility to buy an additional week of time.

    Cons

    The insurance benefits are not good, premiums are high even for the low deductible plan that covers very basics only. The technology isn't good and systems either freeze or go down regularly. Internal promotions can some times seem like they're based on popularity vs experience. You are locked in your position for 1-year before you can be promoted to the next.

    Advice to Management

    Coaching and development is important but it's not regularly delivered. If you want to retain good people don't let them fall through the cracks. Get to know your direct reports employees to seek out fresh upcoming talent.


  9. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Fargo, ND
    Current Employee - Project Manager in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 10 years)

    Pros

    Many advancement opportunities. I agree with former CEO Richard Davis in that most of us are “accidental” bankers. Many people with the company had a job to start and that job grew into a career.

    Cons

    Corporate structure slows progress. Newton’s third law says “for every action there is an equal and opposite reaction.” It seems this is true of corporate structures. Often the bureaucracy takes so long to do something that by the time we do it the business has already evolved.

    Advice to Management

    Continue to strive for more ways to become agile.


  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time

    Pros

    Workplace culture embraces diversity, there are often many job opportunities and career paths available, management can be very flexible with individual employee needs.

    Cons

    Call center environment can be stressful at times, and working in a building with approximately 2,000 employees results in a high exposure to colds and flu viruses.


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