U.S. Bank In-Store Banker Reviews | Glassdoor

U.S. Bank In-Store Banker Reviews

Updated September 12, 2017
97 reviews

Filter

Filter

In-Store Banker

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
67 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work/Life balance could be better (in 143 reviews)

  • Low pay versus similar competitors (in 135 reviews)

More Pros and Cons

  1. "Personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-Store Banker in Los Angeles, CA
    Current Employee - In-Store Banker in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    Great opportunity to move up, great management . I been employed with us bank for two years, and so far two promotions. This is not just a job it's a career set.

    Cons

    One con, I'll say is lack on technology. They offset that by limiting expenses and invest more on there employees.


  2. "Great Company for a first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Store Banker in Irvine, CA
    Current Employee - In Store Banker in Irvine, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Bank (More than a year)

    Pros

    Great managers, and training staff

    Cons

    Big bank = push sell products that the consumer does not need

  3. "In-Store Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Store Personal Banker
    Former Employee - In Store Personal Banker
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    I enjoyed my coworkers and most of the customers. US Bank has a great reputation and it's easy to be proud to work for them.

    Cons

    The in-store environment was short-handed all the time. I don't know how they can get away with working people 9 1/2-10 hours without a break. Usually there are only 2 people at the branch and I had to come in a couple of times even when I was sick because there was no one else. Training is on the job and in can be next to impossible to learn when you are busy with customers.

    Advice to Management

    Don't have the In-Store branches open 361 days a year and for such long hours. Get realistic. This environment is too many hours and causes people to make mistakes. Some classroom training needs to be put in place. I couldn't learn about loans in a short-staffed branch. Ridiculous expectations.

    U.S. Bank Response

    Aug 8, 2017 – Social Media Manager

    Hello. Your review is concerning to us. We encourage you to contact hr.employee.relations@usbank.com to report your experience with additional details and we will promptly conduct an investigation if... More


  4. "Good start in Banking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Store Banker I
    Former Employee - In Store Banker I
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    -good training program
    -values ethics/procedure more than meeting sales goals
    -not super aggressive sales goals
    -promotes from within

    US bank values its employees so they do a lot to be sure that you are fully capable of performing your job. They aren't as aggressive as other large banks with their sales goals but then again they also pay the least out of all the other large banks. They promote from within so if you meet your goals and succeed then you're most likely to be promoted up.

    Cons

    Outdated equipment
    In store bankers only get 4 holidays a year off (New Years day, easter, thanksgiving day and Christmas Day)
    Hours are Long for in store bankers


  5. "Us bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-store Banker II in Rocklin, CA
    Current Employee - In-store Banker II in Rocklin, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (Less than a year)

    Pros

    Culture is friendly and
    Fun. Customers Are
    Generally happy. Coworkers are greAt and overall customer service
    Is good. Many locations in Sacramento areA

    Cons

    Processes
    Are
    Old
    And complicated. Underwriting is horrible and incentive
    Is a joke. 6000 points required as a goal and
    That pays
    $50

    Advice to Management

    Hours are
    Draining


  6. "In-Store Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-Store Banker in Saint George, UT
    Current Employee - In-Store Banker in Saint George, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank part-time (Less than a year)

    Pros

    - Flexible Schedule
    - Good Environment

    Cons

    - Hard to move up
    - Tough to get commission


  7. Helpful (2)

    "Good Company to start with but not to stay with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In-Store Banker in Phoenix, AZ
    Former Employee - In-Store Banker in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than 3 years)

    Pros

    I'Great company culture. Has many resources to learn and improve skills. Great benefits such as insurance and 401k plan.

    Cons

    Pay is low compared to other banks. Employees are over worked and understaffed.

    Advice to Management

    Stop having skeleton crews at your branches.

  8. "I love my job. Everyday is different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-store Banker II in Cincinnati, OH
    Current Employee - In-store Banker II in Cincinnati, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 3 years)

    Pros

    Freedom to make as much commission as you want. You work hard your paycheck shows it. But you can become overworked every easily.

    Cons

    The hours are long. And your successes go unnoticed. I wish you received more commission on certain products then we currently do

    Advice to Management

    Don't forget about your bankers. If you want them to stay make sure they are happy.


  9. "In-Store Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-Store Banker in Dubuque, IA
    Current Employee - In-Store Banker in Dubuque, IA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The In-Store position is okay overall. You get paid pretty good money and it is more laid back than a traditional branch, however being inside of a grocery store gives it more of a retail feel. Good place to work but not long term.

    Cons

    Hours are kind of grueling, was excited to have "banker's hours" only to find we were open seven days a week and work ten hour shifts.

    Advice to Management

    better hours more guidance ridiculous expectations for sales


  10. "In-store Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Store Personal Banker in Granite Bay, CA
    Current Employee - In Store Personal Banker in Granite Bay, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    I like how personable they are with customers. it creates a lot
    of regulars.

    Cons

    if you work in a in-store like I do, the pay is low and they are super aggressive with sales.