U.S. Bank Reviews | Glassdoor

U.S. Bank Reviews

Updated June 27, 2017
3,698 reviews

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Full-time Part-time

3,698 Employee Reviews

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Pros
Cons
  • Work life balance is hard to manage (in 130 reviews)

  • Low pay versus similar competitors (in 122 reviews)

More Pros and Cons

  1. "Personal Banker at in-store location"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Eugene, OR
    Former Employee - Personal Banker in Eugene, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Good training, great team, good coaching, good support

    Cons

    low end of the pay scale for bankers, long hours of standing, in-store location has longer hours

    Advice to Management

    Continue developing your star employees.


  2. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Saint Paul, MN
    Former Employee - Business Analyst in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than 8 years)

    Pros

    US Bank has tuition assistance, long-term disability, mentoring, and wonderful retirement investment opportunities

    Cons

    Like most companies, they try to do more with less. They will require excessive hours from salaried employees.


  3. "Work Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work Coordinator in Oshkosh, WI
    Former Employee - Work Coordinator in Oshkosh, WI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than 5 years)

    Pros

    Has pension and 401k match which is great. Health benefits were nothing to complain about. Wide variety of opportunities within organization.

    Cons

    Management is not good. You are treated as a 5 year old when tracking time in/out, productivity and quality. Positions are broken down so much that you are doing the same thing over and over.

    Advice to Management

    Listen to employees, don't treat them like 5 year olds, communicate with team and other management, flexibility to people and personal/family time.


  4. "Excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Risk Analyst in Saint Louis, MO
    Current Employee - Senior Risk Analyst in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work life balance, large company but feels like a community bank - personable coworkers, diversity is celebrated, staff encouraged to volunteer and give back to community

    Cons

    Salary not competitive. Tries to stay ahead of regulators therefore puts pressure on staff to be overly compliant. too many layers of middle management

    Advice to Management

    none


  5. "Fantastic Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Farmington, UT
    Current Employee - Branch Manager in Farmington, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 3 years)

    Pros

    First and foremost, the company makes it a point to "do the right thing." Ethics are essential, especially in today's banking world. I'm proud that the company is always on the up-and-up.

    Pay and benefits are competitive (if not the best).

    Cons

    I'd imagine its much the same at any company, but some roles don't have very good training. The bank makes sure everyone gets solid compliance and ethics training, but there's not much on sales, best practices, customer service, etc.

    Advice to Management

    Get more corporate training for soft skills and best practices. Some local managers are good at developing sales and leadership, while others are not. Having some corporate sponsored training would be nice (other than on-boarding).


  6. Helpful (1)

    "Rigid, restrictive and joyless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in Minneapolis, MN
    Current Employee - Designer in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Bank full-time (Less than a year)

    Pros

    It's a paycheck. They compensate well.

    Cons

    Possibly the most rigid environment you could imagine. The processes and culture are backwards and there is no encouragement of collaboration or employee empowerment; it's very much a company of "do what your manager tells you and don't ask why." People have suddenly quit without notice; there is a culture of blame within the organization, and there's a sense of despair among the employees. Generally a brutal, unhappy corporate environment that struggles to keep talent.

    Advice to Management

    There needs to be a greater awareness on the part of upper management regarding how middle managers treat their teams. Toxic managers create a toxic and unhappy culture. If you are hoping to create an environment where you can attract and retain top talent and millennials, you have to put serious thought into how your teams are managed and structured.


  7. "Sales and Service manager"

    Star Star Star Star Star
    Current Employee - Teller Coordinator in Minneapolis, MN
    Current Employee - Teller Coordinator in Minneapolis, MN

    I have been working at U.S. Bank (More than 3 years)

    Pros

    Good customers! senior management is good at communicating from the top down

    Cons

    bad work life balance, pay in the branches is bad


  8. "It was ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Teller in Mountlake Terrace, WA
    Current Employee - Part Time Teller in Mountlake Terrace, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Bank part-time (Less than a year)

    Pros

    Easy job with paid training and decent benefits. The bonuses are nothing impressive and growth is possible if you work hard.

    Cons

    Management can be condescending. As a part time teller while being a student the managers think they know everything even though they don't have much education. Customers can be rude and nice.

    Advice to Management

    Ego check


  9. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Teller in Murray, KY
    Current Employee - Part Time Teller in Murray, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Bank part-time (More than a year)

    Pros

    Great people. Mid-level management wants to help you succeed and readily provides opportunities for growth. Competitive pay.

    Cons

    Technologically behind the curve, sometimes makes it frustrating to perform simple job functions. Incentives based on broken customer services surveys. Diversity for the sake of diversity is pushed to a fault.

    Advice to Management

    Look at what successful community banks are doing and follow their lead in areas of branch design, technology, and customer interaction. Spend more time in the branch.


  10. "Assistant In-store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Salt Lake City, UT
    Former Employee - Assistant Branch Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than 3 years)

    Pros

    Award their employees well w/trips and cash incentives

    Cons

    Not easy to move within their in-store to traditional markets

    Advice to Management

    Allow growth for your employees even if it means they move on from their current position


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