U.S. Bank Reviews | Glassdoor

U.S. Bank Reviews

Updated June 27, 2017
3,698 reviews

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Full-time Part-time

3,698 Employee Reviews

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Pros
Cons
  • Work life balance is hard to manage (in 130 reviews)

  • Low pay versus similar competitors (in 122 reviews)

More Pros and Cons

  1. Helpful (1)

    "Vice President - Operations Manager 6"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Saint Louis, MO
    Former Employee - Operations Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than 10 years)

    Pros

    Great opportunities to advance your career and influence others. Benefits that enable great work/life balance and ability to work anywhere in the US.

    Cons

    Inconsistencies in processes across same business lines.

    Advice to Management

    Continue to seek feedback from all levels of the organization.


  2. "Good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Lakewood, WA
    Former Employee - Personal Banker in Lakewood, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    The manager Erik in Lakewood office was great. Fairly easy job if you stick to it. The culture of the US Bank corp is awesome. Once i wrote email to the CEO. Many managers and others were very shocked. The questions that i asked were directly to Richard Davis. After three hours he responded. Not only I was surprised, however I really felt appreciated by my boss's boss's boss's boss's boss.

    Cons

    The commission was not impressive. Those who have experienced earning 7 to 9k just on commissions will seem very unappealing. However I have met those who do make over 8 to 9k a month just on commissions after many years.

    Advice to Management

    Commission structure could be better. However I understand the business. In order to keep a agent agent need to bring more profit than what he takes from the company.

  3. "Fairly typical call center position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in Gresham, OR
    Former Employee - Personal Banker I in Gresham, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Bank full-time (Less than a year)

    Pros

    Opportunity for bonus pay if sales goals met.
    Top leadership is looking to become more customer service oriented, reduce turnover.
    Peers are generally nice to work with.

    Cons

    Supervisors not interested in helping outside their own team.
    Can't end calls if customers become verbally abusive.
    Lack of ownership on customer issues.
    Getting different answers or the run around when consulting different departments.

    Advice to Management

    Continue to move towards a customer service focus. Be willing to make adjustments on customer surveys and how they affect employee stats. Upgrade technology for customer access and employees.


  4. "Opportunities at US Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Cincinnati, OH
    Current Employee - Administrative Assistant in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 3 years)

    Pros

    US Bank strives to be a diverse and inclusive work place. In my experience, employees operate with a high level of integrity.

    Cons

    US Bank is very conservative and slow to evolve. It can be difficult to change career paths or seek necessary training on one's own.

    Advice to Management

    I would suggest to management to spend time recognizing and retaining talent through compedative compensation and development planning.


  5. Helpful (1)

    "Quality Assurance tester"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Bank full-time (More than 3 years)

    Pros

    flexible work hours are nice

    Cons

    almost everythign else is paternalistic, almost NO African Americans and few hispanics in middle and upper management

    Advice to Management

    you are very paternalistic and not nearly as inclusive as you portray yourselves,

    U.S. Bank Response

    May 22, 2017 – Social Media Manager

    Hello - Your review is concerning to us. We encourage you to contact hr.employee.relations@usbank.com to report your concerns with additional details and we will promptly conduct an investigation if ... More


  6. Helpful (2)

    "Human Resources Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Coordinator in Minneapolis, MN
    Current Employee - Human Resources Coordinator in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    -People-centric culture
    -work life balance
    -managers care about your performance and your contribution; they want to see you advance within the ranks
    -incredibly strong business model, albeit very fiscally conservative
    -plenty of growth potential; the organization is on the rise
    -pleasant and professional co-workers
    -a defined PENSION benefit; very rare to see nowadays (you are fully vested after three years)
    -admirable company to work for; you can truly hold your head high, and say that you are proud to work for this organization
    -two weeks vacation starting, and option to "buy" a third week
    -trust worthy leadership at all levels
    -partnership with credential-producing organizations to get HR employees industry certifications

    Cons

    -somewhat behind the times regarding keeping pace with industry diversity initiatives (although, they are focusing on this, and are starting to catch up)
    -pay is OK at best; could use some work to achieve balance with industry standards
    -slow pace in getting technology up to par (progress is being made, but slowly)

    Advice to Management

    Honestly, management is doing great. They are aware of the issues, and initiatives which require attention, and are making progress towards improving US Bank everyday.


  7. Helpful (1)

    "Escheatment analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escheatment Analyst in Saint Paul, MN
    Current Employee - Escheatment Analyst in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    Flexible hours Flexible hours Flexible hours

    Cons

    Micro Managed Micro Managed Micro Managed

    Advice to Management

    Stop micro managing

  8. "Good Place overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Madison, WI
    Current Employee - Customer Service Specialist in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (Less than a year)

    Pros

    Good structure, opportunity to grow if you want to.

    Cons

    A little dry at times, management can be a headache.

    Advice to Management

    Engage more with employees, try to put our interests first sometimes.


  9. Helpful (1)

    "Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Seattle, WA
    Current Employee - Relationship Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Bank full-time (More than 5 years)

    Pros

    Good bonus at year end for top performers

    Cons

    Horrible management. Unreasonable credit culture

    Advice to Management

    The employees are so demoralized!


  10. "Trust Tech and Support Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trust Associate in Cincinnati, OH
    Current Employee - Trust Associate in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    Professional atmosphere, great co-workers and colleagues and a great management team; both mid-level and senior level. I look forward to my future and blossoming my career with the bank.

    Cons

    Transit / parking allowance is far too low. Out dated technology and platforms.

    Advice to Management

    Nothing at this time.


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