U.S. Bank Reviews | Glassdoor

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U.S. Bank Reviews

Updated January 20, 2018
4,114 reviews

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4,114 Employee Reviews

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Pros
Cons
  • Work/Life balance could be better (in 144 reviews)

  • Low pay versus similar competitors (in 137 reviews)

More Pros and Cons

  1. "US Bank CDO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CDO Analyst in New York, NY
    Former Employee - CDO Analyst in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than 3 years)

    Pros

    Decent pay. Corporate structure allows you to stay at the job for a long time.

    Cons

    Not much room for growth

    Advice to Management

    Give opportunity to grow within company


  2. "They don't tell you about making cold calls."

    StarStarStarStarStar
    Former Employee - Bank Teller in New Athens, IL
    Former Employee - Bank Teller in New Athens, IL

    I worked at U.S. Bank (More than 3 years)

    Pros

    Good company to work for with lots of training.

    Cons

    I wasn't told during any of the hiring process that during down time as a teller I was required to make cold sales calls.

  3. "customer resolution specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Bank full-time (More than 3 years)

    Pros

    good work life balance

    Cons

    call volume is excessive and favoritism is present

    Advice to Management

    stop declining people for interviews for awful reasons

    U.S. Bank Response

    Jan 3, 2018 – Social Media Manager

    Hello - Your review regarding favoritism is concerning to us. We encourage you to contact hr.employee.relations@usbank.com to report your experience with additional details and we will promptly... More


  4. "Relaxed environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Newport Beach, CA
    Current Employee - Analyst in Newport Beach, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 5 years)

    Pros

    Low stress most days, clear goals, and management does a decent job of listening to create a better work environment

    Cons

    Cheap company. low pay and little to no perks when you compare to other banks in the area and industry

    Advice to Management

    Keep listening


  5. "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank full-time

    Pros

    Strong organization with an excellent CEO

    Cons

    Many tiers of middle management


  6. "Roving Teller"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Boise, ID
    Current Employee - Anonymous Employee in Boise, ID

    I have been working at U.S. Bank part-time (More than a year)

    Pros

    They take really good care of their employees and lots of career opportunities.

    Cons

    Currently do not have any cons for this company.


  7. Helpful (1)

    "Management and Benefits were subpar."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Case Processor in Overland Park, KS
    Former Employee - Fraud Case Processor in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Bank (More than 3 years)

    Pros

    My coworkers were the best part of my job.

    Cons

    Leadership was all about micromanaging. Numerous people would get passed up for promotions or career advancement based on company politics. The benefits were TERRIBLE. Management did not listen when people were overloaded and asked for help.

    Advice to Management

    Take a big look at what other companies are able to negotiate for health benefits. USB employees were overcharged for some of the worst coverage I've ever seen. Make career advancements truly available for all, not just for those whom management likes at the time. Listen to your employees.

  8. "Client Services Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist in South West Fargo, ND
    Former Employee - Client Service Specialist in South West Fargo, ND
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Bank full-time (More than 10 years)

    Pros

    Good work/life balance, Richard Davis was a good CEO

    Cons

    Lack of advancement opportunities in satellite offices, laid off due to company deciding to leave the Wholesale Mortgage market.


  9. Helpful (1)

    "Loved it.... at first."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Peoria, AZ
    Former Employee - Personal Banker in Peoria, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Good company if you’re a Teller. Good pay. Cheap insurance. The customers are generally nice and so are your coworkers. You’re in a grocery store so lots to pick from for food.

    Cons

    Stay away from banker positions, it’s downhill from there. Stay away from in-store locations. Not allowed to have chair. Must stand all day. No lunch breaks (very rarely are you fully staffed). Normal shift is 9:45-7:00. Thursday’s are 9:00-7:00. Days are too long. Job is mentally exhausting. No work/home balance, you’ll never see your family if you work here.


  10. Helpful (2)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller
    Current Employee - Teller
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Bank part-time (More than 3 years)

    Pros

    Thorough training
    Decent pay
    Willing to work with school schedule (if you have the right manager!)
    Incentive pay for all levels of employees
    Great support systems for all employees

    Cons

    Incentives not worthwhile
    Corporate management is poor and does not understand what it is like to work at the branch level (unrealistic request from upper management)
    Extremely short staffed branches

    Advice to Management

    Staff your branches after a former employee leaves, don't just leave the spot open because it is all the sudden "unneeded". Quit cutting incentives, this will make good employees either not work nearly as hard or even leave.


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