U.S. Bank Employee Reviews about "upper management"

Updated Jan 21, 2021

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3.8
69%
Recommend to a Friend
84%
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U.S. Bank President and Chief Executive Officer Andrew Cecere
Andrew Cecere
1,222 Ratings
Pros
  • "Excellent practice of Work-life balance(in 432 reviews)

  • "This company have good benefits(in 220 reviews)

  • Cons
  • "Work life balance could be better(in 193 reviews)

  • "Upper management is either severely disorganized or terrible at communication(in 182 reviews)

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    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 5.0
      Former Employee, more than 3 years

      A Great place to work!

      Jan 7, 2021 - Mortgage Loan Officer in Danville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Company, good benefits, Great upper management

      Cons

      No cons, you make the job what you want it to be

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    2. 1.0
      Current Employee, more than 8 years

      Impact on Family Member

      Dec 10, 2020 - Credit Risk Analyst in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's better than not having a job, especially during the current pandemic, Covid-19.

      Cons

      Way behind the curve when it comes to technology. Company does a very poor job of having two way communications that are open and honest. Most employees are fearful of being fired if they recommend any changes that goes against how management operates. Management is very slow to change and the majority of upper management is run by older white men that have the attitude of "if it's not broken why fix it" mentality. During the current Covid-19 situation management did send out surveys to their employees pertaining to the current work situation where a large number are working from home. Management is able to save money by not continuing to lease out large office space across the country which was included in the survey. If they have these employees working from home on a permanent basis, it would only be fair for U.S. Bank to pay the employees more since they are using their own homes as offices. While working from home will U.S. Bank assist the employees pay for their increased electric bills; internet access fees; and expenses for computers, monitors, printers, etc.?

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      1 person found this review helpful
    3. 4.0
      Current Employee, more than 3 years

      Ok job if you’re a robot

      Dec 20, 2020 - Fraud Liaison Specialist in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work From Home is an option, the pay is average, Most co workers are nice and helpful

      Cons

      Management and Upper Management only care about your numbers, the phone tree system is broken and most of the calls you get are not fraud calls you will mostly only get mistransfers from other uninformed bank employees and then you’re not able to help the customers you just have to transfer them again anyway. The whole way of handling fraud calls broken, nobody cares to fix it, they just want you to be a robot and answer random calls all day,

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    4. 2.0
      Former Employee, more than 1 year

      learning experience

      Jan 21, 2021 - Portfolio Monitoring Analyst in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good learning experience, well known customers.

      Cons

      Horrible management, little room for career growth. Before I left for another bank, I knew a guy who’d been in the same position for 4-5 years. Management could care less about any of the analyst type roles that are supposed to develop bankers. Most of the upper management expects you to want to work 80hrs/week for bad pay when they just clock in and clock out and don’t care. Denver office needs some work. I’d be happy to work 80 hours too if the salary was reasonable for it, but for $50k no thanks.

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      1 person found this review helpful
    5. 4.0
      Former Employee, more than 3 years

      Depends on who you work with

      Nov 29, 2020 - Universal Banker 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great co-workers for the most part. Upper management tried their best to support.

      Cons

      They can hire some people who should never be in finance

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    6. 2.0
      Current Employee, more than 3 years

      Expect to be frustrated with your IT department

      Dec 30, 2020 - IT Help Desk Technician in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Direct management cares about their employees, good pay

      Cons

      Upper management does not care about the base level employees, are layoff happy. Generally does not know how to handle their IT, especially with the outsourcing of their help desk and desktop technicians. Completely ruined the IT experience for their employees.

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    7. 4.0
      Former Employee, more than 5 years

      Decent place to start would not plan on being there for more that 10 years.

      Sep 28, 2020 - Applications Support Engineer in Saint Paul, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance, due to being able to telecommute. Job can be stressful at times, but manageable.

      Cons

      Unqualified upper management, untrustworthy at times. Also seemed more difficult to move into other roles or jobs within the company compared to previous employers. Job security.

      2 people found this review helpful
    8. 3.0
      Current Employee, more than 1 year

      Corpoarate disconnect from frontline

      Dec 31, 2020 - CRC in Castle Rock, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Branch and lower management care about employees and have their best interest in mind.

      Cons

      Upper management does not understand what employees work with on a daily basis and don’t provide compensation or recognition to employees for their work.

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    9. 3.0
      Current Employee, more than 1 year

      Great benefits, high expectations, pay varies per performance

      Oct 26, 2020 - Credit Specialist in Saint Paul, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits- 401k. PTO after 3 months of service- (extra pto you have to buy from them!) hsa fsa, dependent flexible spending account,

      Cons

      Employee paid parking or fight for a spot in the free areas at corporate offices. Unrealistic goal expectations must talk fast do your job effectively Constant criticism. Lack of management support (due to managers being over worked by higher ups/company delicacies. Insufficient and rushed training. No time off calls to get more help with understanding with specific areas of concern directly with a superior. No delegated assistant managers that are available to help during their shift because they have them on calls too but expect them to have time to help customers and us at the same time which results in delayed help and longer calls. Expected to explain details related to personal or health issues if you need time away or are stughling at work (which legally they cannot require you to release that but they make you justify yourself anyways) ethics line complaints are sent to hr who works on site and managers are notified even though they tell you at the beginning of the call that your information is confidential and will not be shared. Multiple systems fail consistently yet we are required to service customers and the time your system is down is counted against your adherence which makes it look like you just logged off to have a party! 30 days given after being wrote up for poor performance, if not met within that time you’re terminated. Required to promote tools that help customers use digital services instead of calling in (because it saves the bank money) which will eventually lead to our jobs being lost. Lack of trust in employees morale and education on banks policies and procedures and not given ability to service customers when it comes to difficult situations/unique circumstances, without consulting with upper management who are unwilling to help if they’re in a bad mood. Management dont have much more authority than employees do. No one knows what dept to transfer callers to nor Are bankers taught what department services what. Resources for answers are extremely difficult to navigate and mostly insufficient/not helpful.

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    10. 5.0
      Former Intern

      Great environment

      Sep 26, 2020 - Intern in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Kind people, good city, and lots of involvement from upper management

      Cons

      Can be slow sometimes, but this is better when you advance

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    Viewing 1 - 10 of 253 Reviews

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