U.S. Cellular Reviews in Chicago, IL | Glassdoor

U.S. Cellular Chicago Reviews

Updated December 21, 2017
219 reviews

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Chicago, IL

219 Employee Reviews

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Pros
  • Flexible work-day and a strong work-life balance (in 91 reviews)

  • The company offers great benefits (in 143 reviews)

Cons
More Pros and Cons

  1. Helpful (4)

    "Senior Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (Less than a year)

    Pros

    Salary, immediate benefits, and location

    Cons

    Funny this is, I was warned about things beforehand, but was hoping it was not true. The culture of 'Dynamic Organization' is not being practiced as stated throughout. Employees are expected to be robots, not forward-thinking professionals with fresh ideas. Management needs a wakeup call, in valuing their employees and what they have to offer. If you are not willing to confirm to your direct reports way of thinking or doing, you are not valued as an employee.

    Advice to Management

    Good luck as a company if you don't value those that are the reasoning the company stays afloat.


  2. Helpful (4)

    "Uphill battle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Fair compensation, especially considering the financial realities of the company. BCBS. Contribution to pension plan. People care about the business.

    Cons

    5th horse in a 4 horse race. Uncertain future. Culture a bit cult-like. Very broad strategy that can be applied to any company.

    Advice to Management

    Narrow the focus and strategy. Be willing to kill the sacred cows. The world has changed and what great customer service means has changed. Admit we are not equipped to provide world class customer service without making some changes.

  3. Helpful (5)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Good communication, some good people. Benefits and days off are numerous

    Cons

    Published culture is not how people act, so it feels fake. Senior execs way too involved in day to day. We are always chasing the competition rather than setting my direction. Little interest to change due to no risk taking culture.

    Advice to Management

    Review the D.O. to be sure it is in practice. Hire younger folks and hire more outsiders for fresh ideas. Accept culture of change and actually help drive it. Feels like you're good with change with no risk and no new hires and it wont come that way.


  4. Helpful (3)

    "Great place to work, at least for the next few years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Great culture. Excellent leadership on the brand team, from senior manager, to senior director, to VP. Very good growth opportunities & stretch assignments are always available for someone willing to put in more effort/time. A great place to learn, grow your skills, and take on impressive projects that are fulfilling.

    Pay is great for the area.

    Good work-life balance most of the time. When large/important projects are going on, you'll be expected to put in extra time, but it pays off over the year - the department is very respectful of family time, including last-minute issues that make you work from home, come in late, or take off early.

    Cons

    The C-Suite leadership is awful. They are unreliable - won't commit to important projects or quick-turn promotions until risk is fully proven, which in this industry isn't usually possible. They are fully unwilling to take risks, which puts us far behind the competition, both in terms of customer acquisition and retention. They also make this company move incredibly slowly because they won't delegate any decision-making to appropriate team leaders or VPs, who are well-equipped to make the decision. Nothing can move forward without Ken getting his say.

    C-Suite leadership promotes an unhealthy culture that my team is lucky to escape since our VP seems to bear most of that load, by not allowing his team to be committed to ridiculous deadlines or workloads. C-Suite politics trickle down and cause political issues across the whole organization.

    C-Suite only feels beholden to shareholders, not to the customers or employees, so their focus is on dividends and stock prices (short term) instead of investment and happy employees/customers (long term). For that reason, my long term outlook for this company is negative.

    The network, which is our claim to fame, is falling behind the competition. Competitors are entering our rural, loyal markets with impressive promotions and winning customers away, and our retention plays are weak.

    Our website & web experience & online technologies are LIGHTYEARS behind the competition, and consumers notice. It's like we're still in 2005.

    Advice to Management

    Change your priorities. Take a good look at the industry. If you want to exist in 10 years, be willing to take risks, invest more in areas of the company that matter most to customers, and do things that are NEW and INNOVATIVE, not just copying the competition 2 years later.


  5. Helpful (4)

    "A Company That Reveres the Status Quo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Chicago, IL
    Former Employee - Senior Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    USCC does respect work/life balance if you work in the main corporate office; not so much for retail or call center staff. Corporate office salaries are fairly close to market standard for Chicago. Some opportunities for growth and development depending on the department you work in.

    Cons

    C-level leadership is out of touch with rank and file. Their annual pilgrimage to the field belies the fact that they don't know what is happening under their noses. The corporate culture (known as the Dynamic Organization) has suffered greatly in the past few years becoming just a poster on conference room walls. It's given a lot of lip service, but no longer practiced by anyone in management. Too many in management are looking to climb the corporate ladder and are willing to step on or over anyone. Layoffs for no reason other than to pad a department's bottom line are too common.

    Advice to Management

    Wake up and pay attention to what is going on. Revive the DO and return to actually practicing it. Listen to the good and bad from the annual Culture Survey. Your actions prove you ignore the bad and overrate the good.


  6. "Great company but not for accountants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Accountant in Chicago, IL
    Former Employee - Senior Accountant in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    friendly people, great benefits including tuition reimbursement

    Cons

    No career advancement opportunities; work life balance hard to achieve


  7. Helpful (1)

    "Things Changed in Short Period of Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intranet Web Developer in Chicago, IL
    Former Employee - Intranet Web Developer in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    When I started working there this company was at its peak. The employees excitement about the company reminded me of a homecoming celebration.

    Cons

    After a year and a half working a US Cellular, there were several reorgs, talks of being bought out by another company, downsizing, and outsourcing.

    Advice to Management

    Be real with your employees and keep your employees in the light.

  8. Helpful (2)

    "Ok but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Salary was good and benefits

    Cons

    Department and manager- no life work balance

    Advice to Management

    Conference calls at 2 am should not be ok unless you have stores abroad or with a huge time difference. My boss made them mandatory as she did a lot of her catch up in the middle of the night. No life/work balance.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Chicago, IL
    Former Employee - Finance in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    This is a relaxed environment and a great place to work.
    Great culture
    Great People
    Great Pay

    Cons

    This place can be a little unorganized at time which creates unneccessary chaos.


  10. Helpful (6)

    "Unprofessional IT department. Cult like mentality."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Chicago, IL
    Former Employee - Applications Developer in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Small company, potential opportunities to learn many different aspects.
    Benefits are on par if not better than most big corporations.
    Front line has some really good, honest and passionate people.

    Cons

    No life balance. 12 hour days are a typical occurrence. Management does not see an issue with that and of opinion everyone should be working extra hours.
    Upper management is extremely unprofessional at times. Backstabbing and unprofessional behavior by managers is easy to come by. Everyone likes to dog everyone else thinking their own waste doesn't produce odor.
    Entire company has a cult-like mentality around their Dynamic Organization mantra "values". Which are just a bunch of common sense items everyone should be doing anyway in their daily professional life. But be careful saying anything of that sort out loud. Feels like you are in Cuba or North Korea at times.
    Within IS everyone would like to say they breathe and bleed the values but the only time the D.O. values are employed is against someone when complaining to a manager when they simply don't like something instead of using the D.O. framework to work with a colleague on resolving the issues.
    Employees that have been with the company for a long time think they are the top dog, in reality they would never survive in any other corporation.
    Business is slow to react to the market changes. Missing items a 5 year old would have foreseen and then pressure IS to deliver in days something that took a competitor months to deliver. No one in IS has any decent conversations with Business towards achieving common goal. IS always ends up jumping through hoops at a moment notice to grant every wish, else things are escalated to the very top.
    Company is strapped for cash yet lets 3rd party vendors take advantage of it left and right.


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