U.S. Cellular Reviews in Chicago, IL | Glassdoor

U.S. Cellular Chicago Reviews

Updated May 23, 2017
201 reviews

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Chicago, IL

201 Employee Reviews

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Pros
Cons
  • Work life balance is not the best (in 90 reviews)

  • No work/life balance and need a more thorough training program with implementing new ideas and systems (in 16 reviews)

More Pros and Cons

  1. "Worst Job I've Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Very relaxed working hours (everyone arrives at 9 and leaves at 4-4:30), high salary for the industry, easily-accessible on the CTA blue line

    Cons

    I had severe issues with management here, with a manager who did not provide a job description, barely interviewed me and gave zero direction once I was hired. Professional business decisions were made based on personal and unfounded vendettas. If you eventually leave this company, management will negatively refer to you by name to new employees. After initiating a HR investigation against a biased, unprofessional and sexist manager, I was given very little support or guidance and eventually had to leave the company to escape his unprofessional-ism. The two years I spent here were by far the worst in my 10-year career.

    Outside of my personal situation, decision-making and processes here are incredibly slow. It's an incredibly antiquated company (one WoC holds a position of power - otherwise, all white conservative males).

    Finally, if you're looking for a job in the city, this is a corporate WASTELAND. There is NOTHING around, especially if you are a city commuter with no car to get lunch.

    Advice to Management

    Vet your managers better. If a manager is considered a joke throughout an entire department and if they have swift turnaround on their teams, evaluate why you still have them in a position of power. If someone opens an HR investigation, protect them better and don't subject them to worse treatment by the very person they've complained about.


  2. "Lead financial analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company offers good benefits and most of the employees are personable

    Cons

    Poor communication and prioritization amongst teams and leaders, which leads to inefficiency and a lot of rework. No career growth.

    Advice to Management

    Improve communication and create growth opportunities within the company


  3. "U. S. Cellular"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Telecommunications Provider in Chicago, IL
    Current Employee - Wireless Telecommunications Provider in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Cellular (More than 8 years)

    Pros

    Great Culture overall. Some flexibility in work hours. I really enjoyed and learned a great deal from my co-workers.

    Cons

    It's becoming a flat organization. Telecommunications is a very mature industry. The company is experiencing slow growth.


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  5. "Marketing Intern - MBA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Chicago, IL
    Former Intern - Anonymous Intern in Chicago, IL
    Recommends
    Positive Outlook

    I worked at U.S. Cellular as an intern (Less than a year)

    Pros

    Very good work life balance

    Cons

    No positions available after internship ended


  6. "This Company is Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern - Hourly in Chicago, IL
    Former Intern - Intern - Hourly in Chicago, IL
    Recommends
    Positive Outlook

    I worked at U.S. Cellular as an intern (Less than a year)

    Pros

    People are awesome and the company really invests in their employees

    Cons

    The only con I can think of is that the salaries do not advance as fast as some other companies.. At least in limited amount of what I saw


  7. "Absolutely the best place I ever worked."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training in Chicago, IL
    Current Employee - Training in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Ability to work on many varied projects and in different areas of interest.
    Company commitment to development of associates at all levels of the organization.

    Cons

    Some people find the autonomy given to be a challenge. I however think this is a big plus of the company.


  8. "Cares about associates"

    Star Star Star Star Star
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL
    Recommends

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    Strong culture, cares about their people

    Cons

    Long lead time for decision making


  9. "Uscc"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    Enviornment
    Advancement
    Benefits
    Promotion from within the company

    Cons

    Company Growth
    Strategy to grow the company and compete with others in industry


  10. "Network Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 10 years)

    Pros

    I would highly recommend working here. Great people great company!

    Cons

    U.S. Cellular has downsized major markets in recent years.


  11. "Working in IT at US Cellular"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Chicago, IL
    Former Employee - Solutions Architect in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular (More than 3 years)

    Pros

    There is interesting work to do at US Cellular, I was in the data warehousing area. They are an Oracle & Informatica shop. It's a developer friendly place, and at some point soon they will be moving towards Hadoop. Friendly people and management, good central location away from downtown. For employees, they do take employee culture surveys seriously, and management seems to be trying to improve the overall corporate culture. They certainly are not aggressive or or intimidating management from my experience, and seem like fairly decent people.

    Cons

    I think that the worst position to be in at USC is either a project manager or IT manager. They do not seem to have the necessary authority to motivate their reports, but often managers are fired after missed deadlines. (There are many). DBAs also work long hours. My impression is the employees paid barely at industry rates, whereas contractors do a bit better. Also, the business overall is getting crushed by their competitors like ATT and Verizon.

    Advice to Management

    Give raises to your top technical performers. Give your PMs and IT Managers the capability to reward good employees and punish lazy ones. PMs especially seem to have an impossible task.


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