U.S. Cellular Reviews in Chicago, IL | Glassdoor

U.S. Cellular Chicago Reviews

Updated February 19, 2017
270 reviews

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Chicago, IL Area

3.6
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U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
78 Ratings

270 Employee Reviews

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Pros
Cons
  • Work life balance leaves a little bit to desire (in 85 reviews)

  • No work/life balance and need a more thorough training program with implementing new ideas and systems (in 16 reviews)

More Pros and Cons

  1. "Good Place to WOrk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Good work life balance. Positive team culture. Interesting projects to work on. This company really believes in hiring from within. There are lots of opportunities for advancement

    Cons

    A lot of things are subjective based on your manager (wfh, flex hours and how much you need to buy in to the DO etc)


  2. "Great Experience"

    Star Star Star Star Star
    Former Intern - Anonymous Intern in Chicago, IL
    Former Intern - Anonymous Intern in Chicago, IL

    I worked at U.S. Cellular as an intern

    Pros

    Company really values your help, even as an intern. They give you projects that will have an impact on the company and they help guide you along the way.

    Cons

    I really can't think of too many cons. I would have considered working full time for the company but there just weren't too many open positions in my area.

    Advice to Management

    Keep up the good work. You did a great job at making all of the interns feel welcomed. I hope you keep the intern program going.


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Matteson, IL
    Former Employee - Retail Wireless Consultant in Matteson, IL
    Recommends
    Positive Outlook

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    The pleasure of interacting with the customers and supplying them with their communication needs. The company also did a lot for their employees on a yearly basis as far as bringing them together and giving awards to those who were making a difference

    Cons

    Management did not utilize their skills to properly communicate and prepare the staff to do what was necessary. Also top management kept things from the front line that would have allowed employees to make better decisions about their future

    Advice to Management

    Listen to your front line. They have information that you will never have because you're not on the front line with them. And reward them for a great job by being open and honest with them about the status of the business


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  5. "I stayed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 10 years)

    Pros

    Strong leadership, thoughtful communication, solid mission and vision base, strong customer focus

    Cons

    limited career growth, slow to advance, minimal diversity at top level

    Advice to Management

    look more closely at your internal bench strength


  6. "Very High Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Planning - Forecasting Analyst in Crystal Lake, IL
    Former Employee - Workforce Planning - Forecasting Analyst in Crystal Lake, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Definitely never a dull moment. Constant changes to meet demand

    Cons

    High level of perfection expected. Workload pushed to the limit and was expected to find a way to balance it.


  7. "Intern's Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Intern - High School Intern in Chicago, IL
    Former Intern - High School Intern in Chicago, IL
    Neutral Outlook

    I worked at U.S. Cellular as an intern (More than a year)

    Pros

    I came in as part of their High School Internship program and it was a great place to enter the workplace. My co-workers were all very friendly and supportive and really encouraged me to expand on my customer service skills.

    Cons

    I felt like there wasn't much I could do sometimes as my position in the company was very new and low on the totem pole.


  8. "Good people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator in Schaumburg, IL
    Current Employee - Linux Systems Administrator in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    Dedicated and hard working team
    Cohesive working environemt

    Cons

    Compensation is seriously lacking
    Would take any competitive job offer with better pay

    Advice to Management

    Compensation is key to retaining and attracting the best & brightest in the industry. Pay people what they are worth and the company will do even better. I've watched many people that I work closely with who have left for better pay and the replacements have been untalented and flat.


  9. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Oak Park, IL
    Former Employee - Retail Wireless Consultant in Oak Park, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular (More than 5 years)

    Pros

    They really care about their employees just as much as their customers.

    Cons

    I wish they were national vs regional

    Advice to Management

    Keep up the great work


  10. "Run from the US Cellular (Enterprise test group)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst/Test Lead in Bensenville, IL
    Former Employee - Systems Analyst/Test Lead in Bensenville, IL
    Doesn't Recommend
    Positive Outlook

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Great benefits if you get the time to use them - great bonus but was not close to covering amount of unpaid overtime required.

    Cons

    Infighting among managers, backstabbing of employees by management. During the time I worked at US Cellular I witnessed the 'release' of 2 director level and 1 mid level manager for mistreating employees, and an out of control contract engagement between the company & its major infrastructure development nt subcontractor. Run do not walk from the test group!

    Advice to Management

    My advice to management is to learn from (and stop repeating) your mistakes. The sensitivity training the HR group put every one through did not seem to apply to the Sr. ETM management team. Learn to produce a comprehensive SOW / with enforceable contract for subcontracting new infrastructure features/changes/MOL.


  11. "Great company, great culture and career opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting & Finance in Chicago, IL
    Former Employee - Accounting & Finance in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    - many career opportunities within one department and cross the organization if you want to take it
    - Collaborative across teams
    - the company takes talent development serious
    - flexible (depends on your manager, and your work performance of course. If you perform well, and high achiever, you can get lots of flexibility)
    - open forum with senior executives team

    Cons

    - long commute for me.
    - not all managers are created equal. Some are super mentor. Some will promote anyone when there is opening

    Advice to Management

    Continue to focus on talent development and retention. Continue to communicate strategy across the company



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