U.S. Cellular Reviews in Knoxville, TN | Glassdoor

U.S. Cellular Knoxville Reviews

Updated February 17, 2017
41 reviews

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Knoxville, TN

3.6
Star Star Star Star Star
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Approve of CEO
U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
15 Ratings

41 Employee Reviews

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Pros
Cons
  • Work life balance leaves a little bit to desire (in 85 reviews)

  • No work/life balance and need a more thorough training program with implementing new ideas and systems (in 16 reviews)

More Pros and Cons

  1. "Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Knoxville, TN
    Current Employee - Technical Support in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    great place, great leadership, great pay

    Cons

    none, havent found any yet


  2. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Knoxville, TN
    Current Employee - Retail Wireless Consultant in Knoxville, TN
    Doesn't Recommend
    Approves of CEO

    Pros

    Great health insurance and pension

    Cons

    Antiquated systems that always crash


  3. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tennessee in Knoxville, TN
    Current Employee - Tennessee in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Great company for all ages

    Cons

    Open 365 days ... don't close early

    Advice to Management

    Please close early on Christmas and New years eve


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  5. "Great Place to Learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    The company is very much about the customer and also seeing employees learn and grow. I realize it can be dependant upon who your Manager is, but in general, I think leadership does care about seeing employees progress their careers at U.S. Cellular. A lot of emphasis is placed on culture although sometimes I think that gets in the way of making decisions as quickly as often needed. While it's good, I think it holds the company back competitively at times. Good benefits. Work-life balance ebbs and flows based on customer demands.

    Cons

    The wireless industry is competitive and also saturated. Workplace flexibility can feel nonexistent depending on the department you sit in. Senior Leadership seems to have an old school approach to flexibility. It would be nice to see the company leverage the technology we sell for workplace engagement and flexibility.

    Advice to Management

    If U.S. Cellular wants to remain competitively relevant, they should consider aggressively enhancing the in-store customer experience and investing heavily and without delay in better enabling the web and omni-channel experience. They should also be thinking about ways to invite more flexibility into their environment. As a customer service rep, I could be working from home if I worked elsewhere. They should also consider more part time options.


  6. "Customer Resolutions/Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Benefits are as good as any large organization, but that is it. New hires being hired in at rate tenured 5 plus years now making. Terrible management in TN call center.

    Cons

    Micro management by coaches that cannot even do the job. Constant judging and very rare positive. They used to have a culture of support and focus on customer. This has all changed. Very sexist, not what u know, but who they like the best. Cannot keep employees, consistently lie to employees, changes that are all based on getting money out of customer any way they can.

    Advice to Management

    Try asking the employees that are not chosen by management, their opinion on what is working and why employees are leaving at an alarming rate. Team of 15 loses 6 in a matter of 3 months. Middle management, coaches, are ruining the culture.


  7. "US Cellular"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN

    I worked at U.S. Cellular full-time (More than 10 years)

    Pros

    A great place with a Dynamic culture

    Cons

    An underdog company that gets overlooked


  8. "Customer services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services in Knoxville, TN
    Former Employee - Customer Services in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (Less than a year)

    Pros

    They start off with Good benefits and some of the staff is ok

    Cons

    They want you to connect to ever customer that is on the phone and want you to Listen to every customer problems if you do not they will fired you


  9. "best job so far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Knoxville, TN
    Current Employee - Customer Service in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I have a great coach who just makes a huge diff

    Cons

    you have to deal with a lot of customers who are always right


  10. "Learn, Earn, & Grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Incredible environment, you have clear expectations, paths, and opportunities which enable you to grow within or beyond your initial position.

    Cons

    *not really a con: All about your outlook, how comfortable are you with truly taking ownership of your time beginning day 1? No "just getting by", whether it's from the newest rep to the Director.

    Advice to Management

    Continue to display/uphold the Dynamic Organization. Hold accountability and take ownership of those you're responsible for developing.


  11. Helpful (1)

    "great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time

    Pros

    great culture, amazing co-workers, great pay, great benefits. I really liked working there. I would still be there if not for the vacation/shift bid system.

    Cons

    I found that the vacation bid and shift bid systems were too much to deal with. only 6 sick days a year and you can't use vacation days as sick days. I could never get the days off I needed.

    Advice to Management

    rotating weekends would be helpful instead of shift bids. make all time as simply Paid Time Off instead of limiting sick days.



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