U.S. Cellular Reviews in Knoxville, TN | Glassdoor

U.S. Cellular Knoxville Reviews

Updated October 26, 2017
46 reviews

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Knoxville, TN

3.5
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U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
18 Ratings

46 Employee Reviews

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Pros
  • Flexible work-day and a strong work-life balance (in 89 reviews)

  • The company offers great benefits (in 141 reviews)

Cons
  • Work life balance is not the best (in 96 reviews)

  • Customer service usually takes the brunt of a dishonest sales associate (as with most other customer service positions) (in 35 reviews)

More Pros and Cons

  1. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Great culture, values based company.

    Cons

    Can be tough to move up.

    Advice to Management

    Keep doing what you are doing.


  2. "Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Knoxville, TN
    Former Employee - Technical Support in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Good pay and good people the training is really good. You get free cell phone service, good benefits. Most lunches are an hour

    Cons

    Long hours, not enough time off available in certain departments and forces you to use sick time or get occurrences
     You get 80 hours of pto and normally have 40 left by the end of the year as there is no time.
    They talk about the d.o but the management goods off all day and never really listen to the employees feedback.
    Russian roulette on holidays.

    Advice to Management

    Listen to your seasoned employees and get flexibility for all departments

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Sales Executive in Knoxville, TN
    Current Employee - Business Account Sales Executive in Knoxville, TN
    Approves of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    Great culture and benefits.

    Cons

    Micromanaging can occur when new policies or procedures are implemented.


  4. Helpful (4)

    "Higher paid employees beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Knoxville, TN
    Former Employee - Customer Service Supervisor in Knoxville, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 8 years)

    Pros

    The benefits as well as the pay are good.

    Cons

    It's obvious that the company is losing its strength by the systematic dismissal of seasoned employees. People who know what is going to occur are suddenly quitting and those positions are not being filled. Knowing there are problems afoot customer service managers are dismissing long term higher paid employees for reasons that in the past were not issues and had not been addressed in the past even with great reviews. There is little opportunities to advance as they continue to downsize. Entire departments have been eliminated as they continue to lose market share.

    Advice to Management

    Stand by seasoned employees who care about what they do and maybe they can right the sinking ship.


  5. "Good"

    StarStarStarStarStar
    Former Employee - Location Manager in Knoxville, TN
    Former Employee - Location Manager in Knoxville, TN

    Pros

    Good entry position for someone looking to get Into retail management.

    Cons

    Declining profitability and limits your talent acquisition to those new to sales, or that do not require a living wage.


  6. "Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Knoxville, TN
    Current Employee - Technical Support in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    great place, great leadership, great pay

    Cons

    none, havent found any yet


  7. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Knoxville, TN
    Current Employee - Retail Wireless Consultant in Knoxville, TN
    Doesn't Recommend
    Approves of CEO

    Pros

    Great health insurance and pension

    Cons

    Antiquated systems that always crash

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tennessee in Knoxville, TN
    Current Employee - Tennessee in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Great company for all ages

    Cons

    Open 365 days ... don't close early

    Advice to Management

    Please close early on Christmas and New years eve


  9. "Great Place to Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    The company is very much about the customer and also seeing employees learn and grow. I realize it can be dependant upon who your Manager is, but in general, I think leadership does care about seeing employees progress their careers at U.S. Cellular. A lot of emphasis is placed on culture although sometimes I think that gets in the way of making decisions as quickly as often needed. While it's good, I think it holds the company back competitively at times. Good benefits. Work-life balance ebbs and flows based on customer demands.

    Cons

    The wireless industry is competitive and also saturated. Workplace flexibility can feel nonexistent depending on the department you sit in. Senior Leadership seems to have an old school approach to flexibility. It would be nice to see the company leverage the technology we sell for workplace engagement and flexibility.

    Advice to Management

    If U.S. Cellular wants to remain competitively relevant, they should consider aggressively enhancing the in-store customer experience and investing heavily and without delay in better enabling the web and omni-channel experience. They should also be thinking about ways to invite more flexibility into their environment. As a customer service rep, I could be working from home if I worked elsewhere. They should also consider more part time options.


  10. "Customer Resolutions/Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Benefits are as good as any large organization, but that is it. New hires being hired in at rate tenured 5 plus years now making. Terrible management in TN call center.

    Cons

    Micro management by coaches that cannot even do the job. Constant judging and very rare positive. They used to have a culture of support and focus on customer. This has all changed. Very sexist, not what u know, but who they like the best. Cannot keep employees, consistently lie to employees, changes that are all based on getting money out of customer any way they can.

    Advice to Management

    Try asking the employees that are not chosen by management, their opinion on what is working and why employees are leaving at an alarming rate. Team of 15 loses 6 in a matter of 3 months. Middle management, coaches, are ruining the culture.


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