U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated April 19, 2018
1,288 reviews

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3.4
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U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
448 Ratings

1,288 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Executive in Columbia, MO
    Former Employee - Business Sales Executive in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Great team atmosphere, very supportive BASM's. Young and very collaborative in nature. Major freedom.

    Cons

    Major freedom, means that you need to know the services in order to do your job. They will not babysit you.

    Advice to Management

    Provide a better on boarding program that helps executives learn how to do their jobs better.


  2. "Retail Wireless Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    Great Benefits
    Good environment

    Cons

    Can be extremely strict
    Sometimes hard to hit quotas

  3. "My review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Dubuque, IA
    Former Employee - Retail Sales Consultant in Dubuque, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular part-time (More than 3 years)

    Pros

    Great Benfits
    Competitive pay
    Flexible for students

    Cons

    Constant changing commission structure
    No sick time for part time


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Great Company, Awesome atmosphere, able to perform with your own tools and creative selling mechanics.

    Cons

    Management can sometimes be too easy on everyone.

    Advice to Management

    Follow up and advise others to follow through with their work, it makes it easier on everyone else.


  5. "Good place to start a career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Milwaukee, WI
    Former Employee - Retail Wireless Consultant in Milwaukee, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Good pay. Commission isn't capped. Managers at store were awesome. Great coworkers. Friendly customers most of the time. Great benefits.

    Cons

    Traveling area manager was terrible. Sales goals that were sometimes unattainable. Lack of advancement opportunities. Programs used by employees felt very archaic even when it was new programs.


  6. "Senior Discrimination happens all over the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Great pay and the benefits are pretty good.

    Cons

    In my department alone seniors are treated poorly. USCC management looks the other way and tries to get seniors to retire or fire them. USCC managers are so bold they call in seniors regularly and threaten them during reviews . They hire these younger managers to do there nasty work of getting rid of seniors. They assign seniors goals that they no can't be accomplish so they can say they are not performing. If you go to HR they will make it harder on you. I have never been treated so poorly. I blame this on the executive .

    Advice to Management

    Treat seniors with respect and do not try to run them out.


  7. Helpful (1)

    "Retail Wireless Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant
    Former Employee - Retail Wireless Consultant
    Recommends

    I worked at U.S. Cellular part-time (More than a year)

    Pros

    Flexible part-time schedule, good team dynamic in-store

    Cons

    Changes in comp plan lowering income, micromanagement on selling methods

    Advice to Management

    Leave people to sell in the way they sell best. Pay for results, not following some arbitrary over-complicated sales process

  8. "Planning Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time

    Pros

    My team had a great attitude and a good mix of technical work and business work.

    Cons

    Started having unrealistic timelines without being more lenient on possible mistakes or needed re-work.


  9. "CEO of Agent stores treat us like slaves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burlington, WI
    Former Employee - Sales Associate in Burlington, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Nice hours and holidays off.

    Cons

    Getting yelled at by Customers, Managers, and the CEO. (especially when you work for a Agent location) Managers never do anything along with the CEO. All the legwork is put on the sales people. CEO gets flustered easily and throws temper tantrums instead of just fixing the issue at hand. However because they are the CEO no work will be done by them instead they will just complain and moan about it not being done and how we're terrible associates.

    Advice to Management

    Management is okay most of it is passed down from the CEO. Advice to the CEO would be to quit getting into your emotions. If its not costing you money and its something small be a big girl and control your emotions instead of taking out on employees.


  10. "CEO of Agent stores treat us like slaves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burlington, WI
    Former Employee - Sales Associate in Burlington, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Nice hours and holidays off.

    Cons

    Getting yelled at by Customers, Managers, and the CEO. (especially when you work for a Agent location) Managers never do anything along with the CEO. All the legwork is put on the sales people. CEO gets flustered easily and throws temper tantrums instead of just fixing the issue at hand. However because they are the CEO no work will be done by them instead they will just complain and moan about it not being done and how we're terrible associates.

    Advice to Management

    Management is okay most of it is passed down from the CEO. Advice to the CEO would be to quit getting into your emotions. If its not costing you money and its something small be a big girl and control your emotions instead of taking out on employees.


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