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U.S. Cellular Reviews
1,357 reviews
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Kenneth R. Meyers
484 Ratings
Pros
"Flexible work-day and a strong work-life balance" (in 91 reviews)
"Great company with great benefits" (in 156 reviews)
Cons
"Retail hours, can be demanding at times but work life balance is valued" (in 106 reviews)
"They're no better than any other "Over-the-phone" customer service job" (in 37 reviews)
![U.S. Cellular Logo]()
"Great Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at U.S. Cellular full-time (More than 3 years)
Pros
Amazing culture, great leadership and benefits
Cons
Work life balance can suffer
U.S. Cellular 2018-01-26 03:54 PST![U.S. Cellular Logo]()
"Great Job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at U.S. Cellular full-time
Pros
Pay rate & benefits
Cons
Customers rude
Work hours
Bill descriptions
Long training
Flexible htU.S. Cellular 2018-12-03 23:15 PST![U.S. Cellular Logo]()
"Business"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Neutral OutlookApproves of CEOI have been working at U.S. Cellular full-time (More than 10 years)
Pros
Great benefits and good culture
Cons
The company favors the young
U.S. Cellular 2018-12-03 12:38 PST![U.S. Cellular Logo]()
"Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at U.S. Cellular full-time (More than 5 years)
Pros
Culture is great. Very family connected and understanding. Great PTO benefits and FMLA. Amazing work family. Amazing hourly pay for hours worked and commission pay out.
Cons
holiday hours, almost no lunch break due to short staffing
U.S. Cellular 2018-11-29 19:18 PST![U.S. Cellular Logo]()
"Amazing experience! (Genuine review)"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at U.S. Cellular full-time (More than a year)
Pros
Flexible scheduling, great benefits, exceptional products and services, fun job and great pay when you apply yourself. Get ready to have fun and work hard to earn your ballin' paychecks! Very fair quotas and great commission structure. Products you can stand behind such as latest: Apple, Samsung, LG, and Motorola phones.
Cons
Each store is run a bit differently, some stores have an amazing work environment while others can be downright brutal amounts of stress. It completely depends on your managers as to how well you're going to develop into and love your position. The P.O.S. systems are going on 10 years old, they will occasionally freeze or shut down causing irritated customers or losing business. You must be tech savvy and learn a complicated system inside and out in order to succeed in day-to-day operations.
Advice to Management
Promote from within, create a training curriculum and stick to it, and update your systems for Pete's sake! Most other phone carriers have customers in and out in 10-20 minutes by giving their employees tablets, whereas a US Cellular interaction will take 30-40 minutes due to computer system issues and failures. The company goes through constant changes, causing stress for sales teams and managers, but admittedly... that could just be the cellular industry as a whole.
U.S. Cellular 2018-11-20 20:05 PSTHelpful (1)
![U.S. Cellular Logo]()
"It’s a good starter"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at U.S. Cellular full-time
Pros
Learn a lot of great sales techniques, structure of company is good
Cons
Micro managed, lack of growth opportunity, regional carrier, hours, lots of turnover
Advice to Management
Fire FB3
U.S. Cellular 2018-12-01 09:45 PST![U.S. Cellular Logo]()
"Exciting"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at U.S. Cellular full-time
Pros
Meet new people, amazing boss. Co-workers feel like family.
Cons
It was not a good fit for me. I was just not good at sales
U.S. Cellular 2018-11-13 20:09 PST![U.S. Cellular Logo]()
"OK but bureaucratic"
StarStarStarStarStar- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOPros
Decent pay and work life balance
Cons
They claim to be "open door" and that people should be honest, but if you don't drink the kool aid by the pitcher, upper management will turn on you
Advice to Management
Stop being phony
U.S. Cellular 2018-11-27 18:03 PST![U.S. Cellular Logo]()
"Totally Fine"
StarStarStarStarStarPros
People were not expected to work crazy hours.
Cons
Everything was just sort of status quo. Felt like there wasn't much direction or vision.
U.S. Cellular 2018-11-08 16:49 PST![U.S. Cellular Logo]()
"Good Company"
StarStarStarStarStar- Career Opportunities
RecommendsPositive OutlookNo opinion of CEOI have been working at U.S. Cellular full-time
Pros
Willing to work with family
First 90 days paid guaranteed commissionCons
Training is extremely repetitive as you will repeat it several times
Advice to Management
Streamlining training
U.S. Cellular 2018-11-05 22:06 PST
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