U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated July 19, 2018
1,317 reviews

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3.3
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U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
462 Ratings

1,317 Employee Reviews

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Pros
  • "Flexible work-day and a strong work-life balance" (in 91 reviews)

  • "Great company with great benefits" (in 148 reviews)

Cons
  • "Flexibility in work schedule, work life balance at times" (in 101 reviews)

  • "They're no better than any other "Over-the-phone" customer service job" (in 37 reviews)

More Pros and Cons

  1. Helpful (1)

    "Phenomenal Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Freedom, great leaders, the DO and the pay is great

    Cons

    I have no cons for US Cellular


  2. Helpful (1)

    "Collaborate and comfortable work place. Employee work life balance is promoted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Architect in Chicago, IL
    Current Employee - User Experience Architect in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Good work life balance, undergraduate and graduate reimbursement.

    Cons

    Company is not one for implementing change, attempting to innovate will be a uphill battle, company has difficultly in creating incentives for employees to stay.

    Advice to Management

    Ensure compensation equates to work responsibilities and internal promotions salaries match that of external hires. Main cause company looses talent.

  3. "Ever Evolving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    This company has always done the right thing for the customers and employees. The decisions that they make are not easy, and do their best to balance the work load.

    Cons

    At times, it can appear that the work load is too much, but compared to similar positions at other companies, the responsibilities are on par.

    Advice to Management

    Give credit where credit is due. Appreciate your employees. Recognize them on a consistent basis.


  4. "Overall, not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at U.S. Cellular full-time

    Pros

    Great atmosphere, benefits and nice base pay..

    Cons

    Hours are all over the place and new comission structure is making hitting a nice commission payout much tougher


  5. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Arden, NC
    Current Employee - Sales Manager in Arden, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Company that really stands behind it's employees, good benefits, lives out the Dynamic Organization from the top down. Easy to advance if you're a good employee.

    Cons

    As long as you're willing to work and do the duties of your job there really isn't any cons as for as the work environment.

    Advice to Management

    Keep up the great work, stay visible, continue to work on the struggles on regional carries have.


  6. "Computer Network"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time (More than 10 years)

    Pros

    Great benefits and solid core principles.

    Cons

    Centralized and bloated middle management outside of service-coverage area. Front-line associates feel dis-empowered, unrecognized, and under-appreciated (and often under-utilized).

    Advice to Management

    Get out and explore who is actually creating value and who is just manipulating the flow of information between the front-line and the senior leaders.


  7. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Pay, Time Off, Benefits, People

    Cons

    Hours, management, no structure, ok

  8. "Retail Wireless Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Good commission for a retail sales job. High performers were able to pick their schedule.

    Cons

    Commission changed regularly, which always resulted in sales representatives getting paid less. Company put blame of decreased sales primarily on sales associates, when most of the blame was due to a sub par product being sold for the same price as better products (i.e. Verizon 4G availability being much better than US Cellular). Weekly team meetings were typically used to scold sales representatives as opposed to training and development. It was so difficult to hit quota that sales associates rarely took vacation due to inability to sell while away from store. The store manager I worked with was incredibly incompetent, rarely at work, and disrespectful to sales associates. Though I had a bachelors degree and worked in a professional manner, I never felt I was treated as a professional by my supervisors.

    Advice to Management

    This job could be a great stepping stone for educated, young professionals to gain sales experience. Treat sales associates with respect and set realistic sales goals based and current the market and not on past years' performance.


  9. "RWC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RWC in Omaha, NE
    Current Employee - RWC in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    I love the hours, also the benefits are really nice compared to other retail jobs. The hours are the biggest pro compared to other retail locations.

    Cons

    The pay is not the best. Also there is constant change, and it is hard to keep up with the change. This job is perfect for someone that is single with no kids. Maybe someone fresh out of college or high school. Also the training is pretty bad.

    Advice to Management

    Honestly the best advice I would say is stay consistent. Also work on training your employees.


  10. Helpful (1)

    "Good Company with Cult like Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    -If you put in work and make relationships you will succeed.
    -many development opportunities. if your in good standing with your manager
    -most of the people you work with are great and care about each other

    Cons

    -you have to LIVE the D.O. and its like a cult!
    -Corporate politics at its best. A few run the show.
    -Overworked, always short staffed.
    -Turn over rate is high! 50% or more in retail!
    -the company values frontline over frontline leaders and doesn't treat leaders as well.
    -no plans for the future. I asked VPs and they said they are just going with it.
    -to small to be relevent
    -just launched LTE in 2017! years behind competitors
    -Starting to be all about numbers, Area managers consistently say to move people out.

    Advice to Management

    If you are not willing to change and invest in the future and continue to put bandaids on the company then just sell and get out of the business. Most of your associates are not brand advocates, the DO makes you fake it.


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