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    U.S. Cellular Reviews

    Updated April 19, 2018
    1,288 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    U.S. Cellular President & CEO Kenneth R. Meyers
    Kenneth R. Meyers
    448 Ratings

    1,288 Employee Reviews

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    Pros
    Cons
    More Pros and Cons
    1. Featured Review

      Helpful (1)

      "Great company to work for!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Business Sales Executive in Columbia, MO
      Former Employee - Business Sales Executive in Columbia, MO
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at U.S. Cellular full-time (More than a year)

      Pros

      Great team atmosphere, very supportive BASM's. Young and very collaborative in nature. Major freedom.

      Cons

      Major freedom, means that you need to know the services in order to do your job. They will not babysit you.

      Advice to Management

      Provide a better on boarding program that helps executives learn how to do their jobs better.

    2. "Retail Wireless Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at U.S. Cellular full-time (More than 3 years)

      Pros

      Great Benefits
      Good environment

      Cons

      Can be extremely strict
      Sometimes hard to hit quotas

      3. Join the U.S. Cellular team
      See Our Latest Jobs

    3. "My review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Consultant in Dubuque, IA
      Former Employee - Retail Sales Consultant in Dubuque, IA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at U.S. Cellular part-time (More than 3 years)

      Pros

      Great Benfits
      Competitive pay
      Flexible for students

      Cons

      Constant changing commission structure
      No sick time for part time

    4. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at U.S. Cellular full-time

      Pros

      Great Company, Awesome atmosphere, able to perform with your own tools and creative selling mechanics.

      Cons

      Management can sometimes be too easy on everyone.

      Advice to Management

      Follow up and advise others to follow through with their work, it makes it easier on everyone else.

    5. "Good place to start a career."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Wireless Consultant in Milwaukee, WI
      Former Employee - Retail Wireless Consultant in Milwaukee, WI
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at U.S. Cellular full-time (More than a year)

      Pros

      Good pay. Commission isn't capped. Managers at store were awesome. Great coworkers. Friendly customers most of the time. Great benefits.

      Cons

      Traveling area manager was terrible. Sales goals that were sometimes unattainable. Lack of advancement opportunities. Programs used by employees felt very archaic even when it was new programs.

    6. "Senior Discrimination happens all over the company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in Chicago, IL
      Current Employee - Manager in Chicago, IL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at U.S. Cellular full-time (More than 5 years)

      Pros

      Great pay and the benefits are pretty good.

      Cons

      In my department alone seniors are treated poorly. USCC management looks the other way and tries to get seniors to retire or fire them. USCC managers are so bold they call in seniors regularly and threaten them during reviews . They hire these younger managers to do there nasty work of getting rid of seniors. They assign seniors goals that they no can't be accomplish so they can say they are not performing. If you go to HR they will make it harder on you. I have never been treated so poorly. I blame this on the executive .

      Advice to Management

      Treat seniors with respect and do not try to run them out.

    7. Helpful (1)

      "Retail Wireless Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Wireless Consultant
      Former Employee - Retail Wireless Consultant
      Recommends

      I worked at U.S. Cellular part-time (More than a year)

      Pros

      Flexible part-time schedule, good team dynamic in-store

      Cons

      Changes in comp plan lowering income, micromanagement on selling methods

      Advice to Management

      Leave people to sell in the way they sell best. Pay for results, not following some arbitrary over-complicated sales process

    8. "Planning Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at U.S. Cellular full-time

      Pros

      My team had a great attitude and a good mix of technical work and business work.

      Cons

      Started having unrealistic timelines without being more lenient on possible mistakes or needed re-work.

    9. "CEO of Agent stores treat us like slaves"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Burlington, WI
      Former Employee - Sales Associate in Burlington, WI
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at U.S. Cellular full-time (More than 3 years)

      Pros

      Nice hours and holidays off.

      Cons

      Getting yelled at by Customers, Managers, and the CEO. (especially when you work for a Agent location) Managers never do anything along with the CEO. All the legwork is put on the sales people. CEO gets flustered easily and throws temper tantrums instead of just fixing the issue at hand. However because they are the CEO no work will be done by them instead they will just complain and moan about it not being done and how we're terrible associates.

      Advice to Management

      Management is okay most of it is passed down from the CEO. Advice to the CEO would be to quit getting into your emotions. If its not costing you money and its something small be a big girl and control your emotions instead of taking out on employees.

    10. "CEO of Agent stores treat us like slaves"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Burlington, WI
      Former Employee - Sales Associate in Burlington, WI
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at U.S. Cellular full-time (More than 3 years)

      Pros

      Nice hours and holidays off.

      Cons

      Getting yelled at by Customers, Managers, and the CEO. (especially when you work for a Agent location) Managers never do anything along with the CEO. All the legwork is put on the sales people. CEO gets flustered easily and throws temper tantrums instead of just fixing the issue at hand. However because they are the CEO no work will be done by them instead they will just complain and moan about it not being done and how we're terrible associates.

      Advice to Management

      Management is okay most of it is passed down from the CEO. Advice to the CEO would be to quit getting into your emotions. If its not costing you money and its something small be a big girl and control your emotions instead of taking out on employees.

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