U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated May 23, 2017
1,127 reviews

Filter

Filter

Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
368 Ratings

1,127 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work life balance is not the best (in 90 reviews)

  • No work/life balance and need a more thorough training program with implementing new ideas and systems (in 16 reviews)

More Pros and Cons

  1. Featured Review

    "Great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Executive in Columbia, MO
    Former Employee - Business Sales Executive in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Great team atmosphere, very supportive BASM's. Young and very collaborative in nature. Major freedom.

    Cons

    Major freedom, means that you need to know the services in order to do your job. They will not babysit you.

    Advice to Management

    Provide a better on boarding program that helps executives learn how to do their jobs better.


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Chicago, IL
    Former Employee - Finance in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    This is a relaxed environment and a great place to work.
    Great culture
    Great People
    Great Pay

    Cons

    This place can be a little unorganized at time which creates unneccessary chaos.


  3. "US Cellular"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Davenport, IA
    Former Employee - Business Account Manager in Davenport, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    - work/ life balance
    -team environment
    -pay equal to effort
    -continually upgrading products and services

    Cons

    -ever changing and inconsistent points of focus
    -continual structure changes and job expectations
    -lack of growth, promotion opportunities


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Onalaska, WI
    Former Employee - Anonymous Employee in Onalaska, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (Less than a year)

    Pros

    Great pay and commissions if you are willing to work hard to meet and beat monthly sales goals.

    Cons

    Promotions are constantly changing and can be confusing
    Management wants you to focus on too many things at once on top of your sales duties (Sales trackers, SalesNow, filling out montly sales sheets for managers, referral programs.. there are so many).

    Advice to Management

    Focus on one to two things instead of throwing out all these sorts of expectations for your reps to fill out and stay on top of. It will be more effective, less time consuming and keep moral up.


  6. "decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Delafield, WI
    Current Employee - Retail Wireless Consultant in Delafield, WI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    industry leading pay. no commission cap

    Cons

    work life balance. no room for advancement

    Advice to Management

    flexibility will retain good talent


  7. Helpful (3)

    "QA calls"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Recommends

    I worked at U.S. Cellular full-time

    Pros

    Good pay, tuition reimbursement, bonuses, shift bids, advancement opp.

    Cons

    Be careful with QA calls. Made 1 mistake, unfortunately the day a new Zero Policy came out. I was the example it was not going to be tolerated. Verify all yours calls. After 6 years I was fired for 1 call. My fault.


  8. Helpful (1)

    "Unprofessional IT department. Cult like mentality."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Chicago, IL
    Former Employee - Applications Developer in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Small company, potential opportunities to learn many different aspects.
    Benefits are on par if not better than most big corporations.
    Front line has some really good, honest and passionate people.

    Cons

    No life balance. 12 hour days are a typical occurrence. Management does not see an issue with that and of opinion everyone should be working extra hours.
    Upper management is extremely unprofessional at times. Backstabbing and unprofessional behavior by managers is easy to come by. Everyone likes to dog everyone else thinking their own waste doesn't produce odor.
    Entire company has a cult-like mentality around their Dynamic Organization mantra "values". Which are just a bunch of common sense items everyone should be doing anyway in their daily professional life. But be careful saying anything of that sort out loud. Feels like you are in Cuba or North Korea at times.
    Within IS everyone would like to say they breathe and bleed the values but the only time the D.O. values are employed is against someone when complaining to a manager when they simply don't like something instead of using the D.O. framework to work with a colleague on resolving the issues.
    Employees that have been with the company for a long time think they are the top dog, in reality they would never survive in any other corporation.
    Business is slow to react to the market changes. Missing items a 5 year old would have foreseen and then pressure IS to deliver in days something that took a competitor months to deliver. No one in IS has any decent conversations with Business towards achieving common goal. IS always ends up jumping through hoops at a moment notice to grant every wish, else things are escalated to the very top.
    Company is strapped for cash yet lets 3rd party vendors take advantage of it left and right.


  9. Helpful (1)

    "Do not take a retail position in the Tulsa area."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tulsa, OK
    Current Employee - Store Manager in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    Not many. I enjoyed some of the relationships I was able to form with my team. That is, the ones that wouldn't stab me in the back.

    Cons

    The Tulsa area is run like a dictatorship. No autonomy in decision making whatsoever. You will be placed on corrective action for the smallest, minute things that have no bearing on performance results. The Tulsa area is consistently failing, morale is at an all-time low, people are constantly leaving, and it can all be traced back to area leadership.

    Advice to Management

    You've made your stand, now sell the company to Verizon.


  10. "Financial services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Madison, WI
    Former Employee - Financial Services Representative in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than 8 years)

    Pros

    Good pay, good benefits.

    Cons

    Stressful when working in financial services. Policies always changing, goals have become non achievable. Management doesn't count you as a person but a number. Doesn't appreciate tenured associates. Does not care about people's sanity. Uses a ranking system.

    Advice to Management

    Stop treating your employees like their numbers. Remember who built you to who you are today. Not rank tenured associates.


  11. Helpful (1)

    "Great Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Chicago, IL
    Current Employee - Finance in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Work/life balance, great corporate culture, family business feel, customer first attitude, great salary and benefits

    Cons

    I do not see many cons at the corporate level. I was at the retail level before and a lot of work needs to be done there to keep the DO alive, but at the corporate level it's alive and kicking.

    Advice to Management

    Allow the DO to trickle down into the retail channel. Keep treating your employees well and stay focused on the customer.


Showing 1,127 of 1,150 reviews
Reset Filters