U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated December 8, 2018
1,357 reviews

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3.4
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U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
484 Ratings

Employee Reviews

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Pros
  • "Flexible work-day and a strong work-life balance" (in 91 reviews)

  • "Great company with great benefits" (in 156 reviews)

Cons
  • "Retail hours, can be demanding at times but work life balance is valued" (in 106 reviews)

  • "They're no better than any other "Over-the-phone" customer service job" (in 37 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    Amazing culture, great leadership and benefits

    Cons

    Work life balance can suffer


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time

    Pros

    Pay rate & benefits

    Cons

    Customers rude
    Work hours
    Bill descriptions
    Long training
    Flexible ht

  3. "Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Great benefits and good culture

    Cons

    The company favors the young


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sanford, NC
    Former Employee - Anonymous Employee in Sanford, NC

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    Culture is great. Very family connected and understanding. Great PTO benefits and FMLA. Amazing work family. Amazing hourly pay for hours worked and commission pay out.

    Cons

    holiday hours, almost no lunch break due to short staffing


  5. "Amazing experience! (Genuine review)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Moline, IL
    Former Employee - Retail Wireless Consultant in Moline, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Flexible scheduling, great benefits, exceptional products and services, fun job and great pay when you apply yourself. Get ready to have fun and work hard to earn your ballin' paychecks! Very fair quotas and great commission structure. Products you can stand behind such as latest: Apple, Samsung, LG, and Motorola phones.

    Cons

    Each store is run a bit differently, some stores have an amazing work environment while others can be downright brutal amounts of stress. It completely depends on your managers as to how well you're going to develop into and love your position. The P.O.S. systems are going on 10 years old, they will occasionally freeze or shut down causing irritated customers or losing business. You must be tech savvy and learn a complicated system inside and out in order to succeed in day-to-day operations.

    Advice to Management

    Promote from within, create a training curriculum and stick to it, and update your systems for Pete's sake! Most other phone carriers have customers in and out in 10-20 minutes by giving their employees tablets, whereas a US Cellular interaction will take 30-40 minutes due to computer system issues and failures. The company goes through constant changes, causing stress for sales teams and managers, but admittedly... that could just be the cellular industry as a whole.


  6. Helpful (1)

    "It’s a good starter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Learn a lot of great sales techniques, structure of company is good

    Cons

    Micro managed, lack of growth opportunity, regional carrier, hours, lots of turnover

    Advice to Management

    Fire FB3


  7. "Exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Meet new people, amazing boss. Co-workers feel like family.

    Cons

    It was not a good fit for me. I was just not good at sales

  8. "OK but bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and work life balance

    Cons

    They claim to be "open door" and that people should be honest, but if you don't drink the kool aid by the pitcher, upper management will turn on you

    Advice to Management

    Stop being phony


  9. "Totally Fine"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People were not expected to work crazy hours.

    Cons

    Everything was just sort of status quo. Felt like there wasn't much direction or vision.


  10. "Good Company"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Willing to work with family
    First 90 days paid guaranteed commission

    Cons

    Training is extremely repetitive as you will repeat it several times

    Advice to Management

    Streamlining training