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U.S. Cellular

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U.S. Cellular

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U.S. Cellular Reviews

Updated Jun 30, 2022

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Found 1,925 of over 1,981 reviews

3.9
76%
Recommend to a Friend
78%
Approve of CEO
U.S. Cellular President and CEO Laurent C. Therivel
Laurent C. Therivel
200 Ratings

Top Review Highlights by Sentiment

Pros
  • "The benefits are great with 401K (with company match) and a pension plan.(in 299 reviews)
  • "Pay is good for what you actually have to do(in 193 reviews)
  • "Many people have been at the company for a long time because the culture is great(in 138 reviews)
  • "Some really great people to work with and some teams have a better cultural experience.(in 118 reviews)
  • "They support their leaders and associates with great training.(in 38 reviews)
Cons
  • "No work life balance couldn’t get off for my sick child appt had to quit he was premature(in 101 reviews)
  • "Horrible management.(in 79 reviews)
  • "Senior leadership gives impression of being engaged with lower level associates but are extremely out of touch.(in 43 reviews)
  • "There are good managers and bad.(in 33 reviews)
  • "Accounting is working long hours and workload is growing.(in 29 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of U.S. Cellular and is not affected by filters.

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  1. 5.0
    Current Employee, more than 8 years
    Featured Review

    Amazing growth opportunity

    Feb 8, 2022 - Retail Store Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for. Truly supports its associates and their overall growth.

    Cons

    Retail as a whole is difficult at times. Not just for US Cellular. I don't have any cons specific to US Cellular.

    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 1 year

    Sales

    Mar 14, 2022 - Wireless Sales Consultant in Sioux City, IA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good place to start for people with no experience.

    Cons

    Company's services are not great

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  3. 5.0
    Former Employee, more than 3 years

    Amazing place to work

    Jun 28, 2022 - Marketing Manager in Spokane, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing culture, pay, benefits, and development.

    Cons

    Travel was fun but got harder overtime

    Continue reading
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  4. 4.0
    Current Employee, more than 5 years

    Leadership Experience

    Jun 26, 2022 - Store Manager in Wilmington, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you want sales and leadership experience, this is the right career path for you.

    Cons

    Retail in itself is sometimes too much.

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  5. 5.0
    Former Employee, more than 1 year

    Great

    Jun 22, 2022 - Anonymous Employee in Iowa City, IA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good time off for employees

    Cons

    Bad reception in some areas

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  6. 4.0
    Current Employee, more than 3 years

    A company that can enhance your professional potential

    Jun 21, 2022 - Retail Wireless Consultant in Knoxville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are opportunities for making a respectable living. Also, the company has various pathways for career development, perks for academic growth, and phenomenal health and retirement benefits.

    Cons

    The sales pressure can sometimes be overwhelming, which is a statement applicable to many commission-based jobs. The minimum 60% threshold of the sales quota could be challenging and partially unfair as the company profits from all of the sales, but the employee does not. If it is a slower month, any rep below the 60% will receive no compensation, which may act as a sales motivator or a stress enhancer.

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  7. 4.0
    Current Employee, more than 8 years

    Great culture…concerned for their customers and employees

    Jun 20, 2022 - Director, Applications Development in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture; career growth; competitive benefits

    Cons

    Slow follower; more bureaucracy than you’d expect for a company it’s size

    Continue reading
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  8. 2.0
    Former Employee, more than 3 years

    6/10

    Jun 27, 2022 - RWC (Retail Wireless Consultant) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, good benefits, good employee cell plan pricing

    Cons

    Overworked, company selling locations and employees lose their benefits and pay. losing the “dynamic” and turning company into an AT&T wannabe. Poor work-life balance

    Continue reading
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  9. 3.0
    Current Employee

    Lack of staff burns you out

    Jun 26, 2022 - Retail Wireless Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay, selling culture, Co workers are great

    Cons

    Commission restructure and raised quotas make overperformance incentives nearly impossible to attain. Management is a revolving door and you get treated poorly by customers because of wait times due to having no staff.

    Continue reading
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  10. 3.0
    Former Employee, more than 1 year

    Judgemental

    Jun 18, 2022 - Staff Accountant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A good place to get your foot in the door and learn

    Cons

    Does not much promote internally, judgemental managers and directors, poor people skills

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Viewing 1 - 10 of 1,925 Reviews

U.S. Cellular Reviews FAQs

U.S. Cellular has an overall rating of 3.9 out of 5, based on over 1,981 reviews left anonymously by employees. 76% of employees would recommend working at U.S. Cellular to a friend and 61% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, U.S. Cellular employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at U.S. Cellular. This rating has been stable over the past 12 months.

76% of U.S. Cellular employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated U.S. Cellular 3.3 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at U.S. Cellular to be career development, culture, benefits and the cons to be work life balance, senior leadership, management.

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About Us Who knows your town better than you do? At UScellular, we believe in being straightforward and honest. We are real people from...More

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This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Company Updates

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U.S. Cellular

26 days ago

Company News
UScellular Announces Sheila Crisostomo as Vice President of Retail Sales and Operations. In this role, Crisostomo is responsible for UScellular’s efforts to drive growth and performance in retail, agent, national retail and prepaid sales channels. She has more than 26 years of experience in the telecommunications industry, and she comes to UScellular from AT&T where she most recently served as vice president and general manager.
Shared image - UScellular Announces Sheila Crisostomo as VP of Retail Sales
UScellular Announces Sheila Crisostomo as VP of Retail Sales
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