U.S. Cellular Reviews | Glassdoor

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U.S. Cellular Reviews

Updated January 10, 2018
1,250 reviews

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3.4
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U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
429 Ratings

1,250 Employee Reviews

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Pros
  • Flexible work-day and a strong work-life balance (in 91 reviews)

  • The company offers great benefits (in 143 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Executive in Columbia, MO
    Former Employee - Business Sales Executive in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Great team atmosphere, very supportive BASM's. Young and very collaborative in nature. Major freedom.

    Cons

    Major freedom, means that you need to know the services in order to do your job. They will not babysit you.

    Advice to Management

    Provide a better on boarding program that helps executives learn how to do their jobs better.


  2. "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Excellent pay and benefits for the area, amazing culture and opportunity for growth.

    Cons

    Schedule, however this is always a con for a call center environment.

    Advice to Management

    Senior leadership (Ceo level) needs to be more transparent with employees.

  3. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular part-time

    Pros

    Hourly pay plus commission, take time to further train you, great incentives

    Cons

    Goals are sometimes hard to achieve depending on location.


  4. "Awesome pay, benefits and HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Lynchburg, VA
    Current Employee - Retail Wireless Consultant in Lynchburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Pay, benefits and career building. Very lucrative commission pay scale and structure. Unlimited uncapped earning potential. I made over 65000 my first year with the company.

    Cons

    Unfavorable scheduled hours, long days. Long nights. Unpredictable and inconsistent schedules. Holiday hours. They mostly hire leadership from outside and never promote within.

    Advice to Management

    Promote within, internally.


  5. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Great leads, good managers, nice people

    Cons

    Long hours, no days off

    Advice to Management

    Be more flexable with your team


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Great benefits and pay. Leadership is great and truly cares about associates.

    Cons

    I wouldn't say that there are any cons.


  7. "Lots of potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    Strong company values. Most employees love the company. Competitive pay and great benefits. The company supports internal movement and promotion.

    Cons

    Strategy must be more progressive. Company is slow to change. The strategy needs an overhaul. Leadership could use fresh ideas and thinking.

    Advice to Management

    Continue you deep commitment to the values but expand the strategy with more progressive ideas

  8. Helpful (4)

    "Unprofessional Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Delafield, WI
    Former Employee - Retail Wireless Consultant in Delafield, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Great compensation, benefits, and PTO. Challenging work. My personal skills quickly improved to a high level after conducting face to face interactions. There is always the possibility of a big sales day, sometimes just by sheer luck. Once are fully adequate in the policies and system the tasks become second nature which puts your customers at ease. It is a great job to sharpen your personal skills and a "stepping stone" job. You will also meet a lot of business owners and all types of people so if you enjoy networking your network will explode after working as an RWC.

    Cons

    On top of working retail hours you are constantly faced with unreasonable customers. People generally are not excited to visit the cell phone store. Customers will almost rub it in your face that the job sucks by saying things like "I wold hate this job" or "Do you really like working here?" Technically the RWC position is a "sales" job, however about 75% of your time is spent fielding complaints/demands from customers, muddling around the poor computer system, and having managers dissect your performance. It is a very political environment making it difficult to get promoted unless you are in with management. The commission changes quarterly and the changes they make do not benefit the sales reps. They recently capped the previously uncapped commission structure. The change There is very little reward for providing solutions and engaging customers as the more current customers that request to work with you begins to cause you to miss the easy walk in sales. Managers hide in their office off the sales floor and would deny customers requests to speak to a manger. There is very little loyalty among the associates due to everyone's plate being too full due to management delegating nearly every operational task onto the associates. A huge con was the constant connection to work. They encourage you to participate in a GroupMe. Aside from GroupMe if you want to make sales you need to have your phone on at all times which is understandable, however customers call with oddball questions or even berate you over the phone when you aren't even on the clock. Meeting and conference calls are mandatory even on your days off, many associates just skip these and face discipline. Due to the turnover, lack of direction, and overall dislike for the job there are always call ins and no shows leaving the stores short handed and increasing stress levels for the employees who have to take care of customers with often times no managers present. There is a huge disconnect between the retail and business channels. Larger business often times cannot be assisted at the store and people in business department will not even bother returning e-mails or calls from RWCs. It was clear to me the business channel had no regard for the retail operations and leads would be passed on behind RWCs backs. It is also challenging to sell their service as they are a Midwest carrier and not fit for larger business accounts.

    Advice to Management

    Advice to management? I could write a novel. I worked there for 3 years and had some of the worst management in the game. The Delafield location and Madison market were in a state of constant turnover. Having 6-8 different sales/store managers in 3 years is not fair to your associates development. Stop promoting young people that have no backbone as "leaders" and worry more about proving themselves by constantly writing associates up for petty offenses. A lot of the younger sales "leaders" would do anything to impress upper management including throwing their tenured associates under the bus over petty issues. These so called "leaders" were on severe power trips and started to pin the associates against each other. The atmosphere became like a high school. Gossip was rampant. Favoritism was rampant. The managers would advise employees to avoid cliques but largest clique in the company was the "leaders". My advice would also be stop lying and withholding information from your employees. There was a strange level of secrecy among the leaders making it difficult to trust anyone. Hire leaders that people want to get behind and perform for. Eventually the RWC role will have no professional sales people, it seems as though the company is heading in the direction of weeding out the tenured employees that are making too much money, and replacing them with college kids.


  9. "Great Culture, Lagging in the Industry"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time

    Pros

    Culture, People, work and life balance

    Cons

    Lagging in the industry and basic technology

    Advice to Management

    Be more nimble


  10. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Project Manager in Chicago, IL
    Current Employee - Enterprise Project Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    The best culture at a company I've worked at - even for a large company.
    Stability
    Great work life balance

    Cons

    Historically a very conservative company in terms of rewarding customers and approach to market competition.


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