U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated February 17, 2017
1,072 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Approve of CEO
U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
337 Ratings

1,072 Employee Reviews

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Pros
Cons
  • Work life balance leaves a little bit to desire (in 85 reviews)

  • No work/life balance and need a more thorough training program with implementing new ideas and systems (in 16 reviews)

More Pros and Cons

  1. "Senior Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Co workers, location was great. Really engaged employees.

    Cons

    Morale was low. Not the best planning

    Advice to Management

    Engage senior staff more.


  2. "Great support and benefits"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular part-time

    Pros

    Free phone great training courses

    Cons

    Low turnover rate so can be a while before a promotion is available


  3. "Retail Wireless Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Cedar Rapids, IA
    Current Employee - Retail Wireless Consultant in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    Upbeat environment, many opportunities for promotion, competitive compensation plan, excellent 401k/benefits, great cores and values.

    Cons

    Working 2-3 weekends every month. Sometimes helping customer with tech issues.


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  5. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant
    Former Employee - Retail Wireless Consultant

    I worked at U.S. Cellular (More than a year)

    Pros

    Good Commision to end up your month

    Cons

    Huddle every thursday is annoying


  6. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kinston, NC
    Current Employee - Anonymous Employee in Kinston, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Decent commision structure. Company has good values and behaviors that they honestly care about.

    Cons

    Work life balance leaves a little bit to desire. Room for growth within the business is marginal unless you want to become a sales manager


  7. "Not what it used to be..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Great people work there and the Dynamic Organization is a plus.

    Cons

    Lots of politics and changes to benefits like remote working privileges

    Advice to Management

    Live the D.O. don't just talk about it.


  8. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Matteson, IL
    Former Employee - Retail Wireless Consultant in Matteson, IL
    Recommends
    Positive Outlook

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    The pleasure of interacting with the customers and supplying them with their communication needs. The company also did a lot for their employees on a yearly basis as far as bringing them together and giving awards to those who were making a difference

    Cons

    Management did not utilize their skills to properly communicate and prepare the staff to do what was necessary. Also top management kept things from the front line that would have allowed employees to make better decisions about their future

    Advice to Management

    Listen to your front line. They have information that you will never have because you're not on the front line with them. And reward them for a great job by being open and honest with them about the status of the business


  9. Helpful (3)

    "Could be good if you know what you're getting into."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 8 years)

    Pros

    The culture is phenomenal when modeled well by leadership. Opportunities to do meaningful work. Loved my colleagues.

    Cons

    Company is floundering. Misalignment among senior leaders is obvious and creates distractions and inefficiency for teams. Rigid processes and red tape abound. A lot of "be a good corporate soldier" talk to motivate team members. Commitment to employee development is diminishing. A lot of cuts in overhead in all forms. Downsizing is rampant. A lot of rumors that USC is getting ready to sell.

    Advice to Management

    Letting a lot of good talent go, voluntarily and involuntarily. Need to get back to sound org development principles. When your best people that have heart in the company no longer see a reason to stay, the heart of the company goes too.


  10. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Great benefits and opportunity to grow

    Cons

    Other than possible work personality conflicts that you could find just about anywhere, nothing.


  11. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless in Hendersonville, NC
    Former Employee - Retail Wireless in Hendersonville, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Commision based. Team oriented.

    Cons

    Micro management. Disconnect between front line and management.

    Advice to Management

    leave us alone



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