U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated February 12, 2019
1,367 reviews

Filter

Filter


3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
491 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Flexible work-day and a strong work-life balance" (in 91 reviews)

  • "Great company with great benefits" (in 155 reviews)

Cons
  • "Work schedule fluctuates, sometimes adversely affecting work life balance" (in 107 reviews)

  • "They're no better than any other "Over-the-phone" customer service job" (in 37 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Chicago, IL
    Current Employee - Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Good pay, Leadership has your back

    Cons

    Can make more as a sales rep than manager at times


  2. "Company with a Great Culture & Great People!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Chicago, IL
    Current Employee - Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    I have been with US Cellular not too long. I left my previous company due to their poor quality of management and culture. I enjoyed my job but I was miserable. Coming to US Cellular, one of my priorities was to start a career in a company where the company truly lives by their core values. This has been my experience. People here are so cordial. They act and speak with respect and kindess. My manager .... I couldn't have asked for a better manager. He is just a kind man who really supports his team and supports them to become a winner. But that's how the entire organization is... our director is so nice. He is welcoming and easy to talk to. There is no barrier. You are a TEAM. I am so appreciative of this opportunity to be able to work w some of most amazing kind and smart people. You really can tell how important company feels about the culture too during their new employee onboarding training.

    Cons

    I wish all the bathrooms came with an automatic flushed. Hehe. :)

    Advice to Management

    Your efforts to create an environment where people can be their best with encouragement and empowerment is noticed. I appreciate it so much! And I am excited to see more and more GREAT LEADERS being born from this organization to lead and help grow even more leaders. I strive to become the next great leaders like my manager.

  3. "Opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Waukesha, WI
    Current Employee - Manager in Waukesha, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular (More than 8 years)

    Pros

    Culture and people, opportunity for growth and development, you get back what you put in!

    Cons

    If you can't be flexible, schedules can vary


  4. "Change in company goals and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Knoxville, TN
    Former Employee - Retention Specialist in Knoxville, TN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    When I started they paid well and had room for advancement

    Cons

    Negative change in company culture, conflicting expectations from management


  5. "Working at U.S. Cellular"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Appleton, WI
    Current Employee - Retail Wireless Consultant in Appleton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular part-time (More than 3 years)

    Pros

    Great benefit packages and competitive compensation.
    Great culture and company values.
    Immense growth opportunity.

    Cons

    Work schedule fluctuates, sometimes adversely affecting work life balance.

    Advice to Management

    Implement new compensation structure that will better reward high producing associates.


  6. Helpful (2)

    "Hanging on to the past, badly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Performance Manager in Chicago, IL
    Former Employee - Performance Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Friendly work environment, fair pay, innovative

    Cons

    Holds on to their former strides in culture, but doesn't realize they've strayed badly. So, they try to enforce and act upon ideas that no one seems to really understand anymore.

    Advice to Management

    Follow your own advice. And don't claim to be what you used to be, culturally, that is no longer true. With regard to CEO performance, honestly, I never saw (except in the elevator) or heard from him. I'd say that's generally indicative of a problem, but not always. Individuals in HR and professional development tend to be some of the worst culprits of cultural issues (e.g. worst attitudes, most willing to blame others, unable to take feedback, etc. etc.). It's a kind of "who's watching the watchers," issue.


  7. "Never home, terrible pay, no benefits (Agent owned store)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Concordia, KS
    Current Employee - Retail Sales Associate in Concordia, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Working with customers is the best and worst part of the job, coworkers are great!

    Cons

    Already scheduled as full time, but very common to have 10-20 hours of overtime every 2 weeks, absolutely no benefits at all, no discount on bill, no health insurance, no 401k, minimal pay with decent commission.. I am on of the top sales people and I still consider my commission as “decent”. We’re ran hard and put away wet.

    Advice to Management

    Please come up with a scheduling service like doctors offices and any “service” business use! It would be so much better to oversee how our day will be like when people schedule an appointment other than all showing up at once or someone coming in right at closing—forcing us to stay hours past closing at times. Really makes the job not fun.

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Work life balance is good

    Cons

    No Job security due to uncertain changes.

    Advice to Management

    NA


  9. "Great company that takes care of their employees!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Washington, NC
    Former Employee - Retail Wireless Consultant in Washington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular part-time (More than a year)

    Pros

    Great company, truly cares about their employees.

    Cons

    New commission structure wasn't in benefit of the salesmen.

    Advice to Management

    Try thinking from perspective of your employees.


  10. "Area Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time

    Pros

    Salary
    Managers
    Team atmosphere
    Products and service

    Cons

    Evenings and weekends store shifts
    Starting pay