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    U.S. Cellular Reviews

    Updated February 12, 2019
    1,367 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    U.S. Cellular President & CEO Kenneth R. Meyers
    Kenneth R. Meyers
    491 Ratings

    Employee Reviews

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    Pros

    • "Flexible work-day and a strong work-life balance" (in 91 reviews)

    • "Great company with great benefits" (in 155 reviews)

    Cons

    • "Work schedule fluctuates, sometimes adversely affecting work life balance" (in 107 reviews)

    • "They're no better than any other "Over-the-phone" customer service job" (in 37 reviews)

    More Pros and Cons

    1. "Sales Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Manager in Chicago, IL
      Current Employee - Sales Manager in Chicago, IL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at U.S. Cellular full-time (More than a year)

      Pros

      Good pay, Leadership has your back

      Cons

      Can make more as a sales rep than manager at times

    2. "Company with a Great Culture & Great People!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Analyst in Chicago, IL
      Current Employee - Analyst in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at U.S. Cellular full-time (Less than a year)

      Pros

      I have been with US Cellular not too long. I left my previous company due to their poor quality of management and culture. I enjoyed my job but I was miserable. Coming to US Cellular, one of my priorities was to start a career in a company where the company truly lives by their core values. This has been my experience. People here are so cordial. They act and speak with respect and kindess. My manager .... I couldn't have asked for a better manager. He is just a kind man who really supports his team and supports them to become a winner. But that's how the entire organization is... our director is so nice. He is welcoming and easy to talk to. There is no barrier. You are a TEAM. I am so appreciative of this opportunity to be able to work w some of most amazing kind and smart people. You really can tell how important company feels about the culture too during their new employee onboarding training.

      Cons

      I wish all the bathrooms came with an automatic flushed. Hehe. :)

      Advice to Management

      Your efforts to create an environment where people can be their best with encouragement and empowerment is noticed. I appreciate it so much! And I am excited to see more and more GREAT LEADERS being born from this organization to lead and help grow even more leaders. I strive to become the next great leaders like my manager.

      3. Join the U.S. Cellular team
      See Our Latest Jobs

    3. "Opportunity for growth"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in Waukesha, WI
      Current Employee - Manager in Waukesha, WI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at U.S. Cellular (More than 8 years)

      Pros

      Culture and people, opportunity for growth and development, you get back what you put in!

      Cons

      If you can't be flexible, schedules can vary

    4. "Change in company goals and culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retention Specialist in Knoxville, TN
      Former Employee - Retention Specialist in Knoxville, TN
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at U.S. Cellular full-time (More than 5 years)

      Pros

      When I started they paid well and had room for advancement

      Cons

      Negative change in company culture, conflicting expectations from management

    5. "Working at U.S. Cellular"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Wireless Consultant in Appleton, WI
      Current Employee - Retail Wireless Consultant in Appleton, WI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at U.S. Cellular part-time (More than 3 years)

      Pros

      Great benefit packages and competitive compensation.
      Great culture and company values.
      Immense growth opportunity.

      Cons

      Work schedule fluctuates, sometimes adversely affecting work life balance.

      Advice to Management

      Implement new compensation structure that will better reward high producing associates.

    6. Helpful (2)

      "Hanging on to the past, badly"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Performance Manager in Chicago, IL
      Former Employee - Performance Manager in Chicago, IL
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at U.S. Cellular full-time (More than a year)

      Pros

      Friendly work environment, fair pay, innovative

      Cons

      Holds on to their former strides in culture, but doesn't realize they've strayed badly. So, they try to enforce and act upon ideas that no one seems to really understand anymore.

      Advice to Management

      Follow your own advice. And don't claim to be what you used to be, culturally, that is no longer true. With regard to CEO performance, honestly, I never saw (except in the elevator) or heard from him. I'd say that's generally indicative of a problem, but not always. Individuals in HR and professional development tend to be some of the worst culprits of cultural issues (e.g. worst attitudes, most willing to blame others, unable to take feedback, etc. etc.). It's a kind of "who's watching the watchers," issue.

    7. "Never home, terrible pay, no benefits (Agent owned store)"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in Concordia, KS
      Current Employee - Retail Sales Associate in Concordia, KS
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at U.S. Cellular full-time (More than a year)

      Pros

      Working with customers is the best and worst part of the job, coworkers are great!

      Cons

      Already scheduled as full time, but very common to have 10-20 hours of overtime every 2 weeks, absolutely no benefits at all, no discount on bill, no health insurance, no 401k, minimal pay with decent commission.. I am on of the top sales people and I still consider my commission as “decent”. We’re ran hard and put away wet.

      Advice to Management

      Please come up with a scheduling service like doctors offices and any “service” business use! It would be so much better to oversee how our day will be like when people schedule an appointment other than all showing up at once or someone coming in right at closing—forcing us to stay hours past closing at times. Really makes the job not fun.

    8. "Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at U.S. Cellular full-time (More than 3 years)

      Pros

      Work life balance is good

      Cons

      No Job security due to uncertain changes.

      Advice to Management

      NA

    9. "Great company that takes care of their employees!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Wireless Consultant in Washington, NC
      Former Employee - Retail Wireless Consultant in Washington, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at U.S. Cellular part-time (More than a year)

      Pros

      Great company, truly cares about their employees.

      Cons

      New commission structure wasn't in benefit of the salesmen.

      Advice to Management

      Try thinking from perspective of your employees.

    10. "Area Sales Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at U.S. Cellular full-time

      Pros

      Salary
      Managers
      Team atmosphere
      Products and service

      Cons

      Evenings and weekends store shifts
      Starting pay