U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated September 17, 2018
1,336 reviews

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3.3
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Approve of CEO
U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
474 Ratings

1,336 Employee Reviews

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Pros
  • "Flexible work-day and a strong work-life balance" (in 90 reviews)

  • "Great company with great benefits" (in 151 reviews)

Cons
  • "Flexibility in work schedule, work life balance at times" (in 104 reviews)

  • "They're no better than any other "Over-the-phone" customer service job" (in 37 reviews)

More Pros and Cons

  1. "Great experience!! USCC is an amazing workplace!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, amazing culture, outstanding leadership

    Cons

    I have zero cons to share


  2. "Great company but retail leadership can be very demanding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Des Moines, IA
    Current Employee - Retail Store Manager in Des Moines, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Good benefits, generous tuition reimbursement, 401k and company provided pension. Advancement opportunities outside of channel and great development opportunities.

    Cons

    The work is demanding with little understanding of the amount of time that it takes to do a great job. Frequently working 50+ hours a week.

  3. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time

    Pros

    Great benefits and excellent pay

    Cons

    A lot of changes that don't always go well.


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time

    Pros

    Great job, for customer service

    Cons

    Tough varying schedule, no weekends


  5. "Good Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BI/ETL Developer in Chicago, IL
    Former Employee - BI/ETL Developer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Great Place to work at, IT is good

    Cons

    Strict 1 day WFH policy


  6. "Us cellular"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Janesville, WI
    Current Employee - Retail Wireless Consultant in Janesville, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Great pay for the hours worked

    Cons

    The Commission structure changes frequently


  7. "Total focus on Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Chicago, IL
    Current Employee - Business Development Manager in Chicago, IL
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Good Pay, Benefits, Company Culture

    Cons

    Drastic Job descriptions changes
    Bonus not adjusted even when 75% of the team does not make the numbers

  8. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Culture, pay, leadership, fast paced, energetic

    Cons

    Hours, work-life balance, frequent change in leadership


  9. "Sales Manager"

    StarStarStarStarStar
    Former Employee - Sales Manager in Saint Louis, MO
    Former Employee - Sales Manager in Saint Louis, MO

    I worked at U.S. Cellular (More than a year)

    Pros

    The culture US Cellular breeds is great!

    Cons

    There is a lot of travel for management.


  10. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Milwaukee, WI
    Current Employee - Retail Wireless Consultant in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular part-time (Less than a year)

    Pros

    You are in control of how much extra money you make in addition to your hourly wage. Even as a part-time worker, you can make great money. Management is great and are hands on when you need them.

    Cons

    Retail hours
    You have goals you must meet
    Ever changing commission structure

    Advice to Management

    N/A


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