U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated August 20, 2017
1,182 reviews

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3.6
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U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
393 Ratings

1,182 Employee Reviews

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Pros
  • Flexible work-day and a strong work-life balance (in 86 reviews)

  • The company offers great benefits (in 135 reviews)

Cons
  • Work life balance is not the best (in 92 reviews)

  • No work/life balance and need a more thorough training program with implementing new ideas and systems (in 16 reviews)

More Pros and Cons

  1. Featured Review

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Executive in Columbia, MO
    Former Employee - Business Sales Executive in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Great team atmosphere, very supportive BASM's. Young and very collaborative in nature. Major freedom.

    Cons

    Major freedom, means that you need to know the services in order to do your job. They will not babysit you.

    Advice to Management

    Provide a better on boarding program that helps executives learn how to do their jobs better.


  2. "U.S. Cellular Center in Asheville NC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular part-time

    Pros

    Friendly team and understanding management.

    Cons

    More hours would be nice and more backbone dealing with dumb customers.

    Advice to Management

    The customer isn't always right.

  3. "Best choice if you want to sell Cell Phones!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Madison, WI
    Current Employee - Retail Wireless Consultant in Madison, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Great learning based culture! Highest pay for front-end retail sales in cell phone business!

    Cons

    Systems are in need of some updating!


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Stepping stone for a first job. Learned a lot about technology. Unlike other jobs, they do extensive training.

    Cons

    You lose commission very easily, and when I worked there we had issues of fraud accounts trending, we would lose commission. I have lost a whole paycheck because if any one did not pay their bill or sold the phone for fraud purposes- we would get punished. You were only safe after three months.

    Advice to Management

    Compensate hard workers as much as possible.


  5. Helpful (4)

    "Excellent Opportunities for the Right Person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Sterling, IL
    Current Employee - Retail Wireless Consultant in Sterling, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    Since I started about 3 years ago now, I have seen 3 of my fellow employees move from Sales positions to management, or management to upper management.

    Management is very dedicated to improving your sales performance. Goals set and adjusted as needed.

    Cons

    Long hiring process with or without a employee referral.

    Because the open hours tend to be 1.5 shift (10-8) including weekends, the scheduled hours can result in a feeling of working the day away.

    Advice to Management

    Nothing. I have worked for several other companies, and this company treats their employees better than any I have seen, as long as they are just as dedicated.


  6. "Great company- great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Benefits are good, pay is competitive and employees are generally good people.

    Cons

    They are slow to innovate and get bogged down in the way things have always been.

    Advice to Management

    Decide if you are a retailer or not. That will help guide future strategies.


  7. "Good place to work. Limited room to grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Good people, good corporate culture. You can make good money if you meet your sales goals.

    Cons

    Quotas get old, but that's the nature of sales.

  8. "Uphill battle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Fair compensation, especially considering the financial realities of the company. BCBS. Contribution to pension plan. People care about the business.

    Cons

    5th horse in a 4 horse race. Uncertain future. Culture a bit cult-like. Very broad strategy that can be applied to any company.

    Advice to Management

    Narrow the focus and strategy. Be willing to kill the sacred cows. The world has changed and what great customer service means has changed. Admit we are not equipped to provide world class customer service without making some changes.


  9. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Great culture, values based company.

    Cons

    Can be tough to move up.

    Advice to Management

    Keep doing what you are doing.


  10. "Decent pay and benefits but stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular part-time

    Pros

    Fairly good pay structure, decent benefits

    Cons

    Increasingly high pressure, too many management changes

    Advice to Management

    Listen to your employees' concerns and try to advocate for them more often


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