U.S. Cellular Reviews
Updated Jul 26, 2020
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Job Status (2)
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- United States - All Cities
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Recommend to a Friend
Approve of CEO
Laurent C. Therivel
2 Ratings
Pros
"Great benefits, pay, and development opportunities" (in 165 reviews)
"Good benefits, great salary if ambitious for sales" (in 99 reviews)
Cons
"Work life balance falls into retail expectations" (in 118 reviews)
"I learned a lot about customer service which was just common sense" (in 38 reviews)
- Helpful (1)
"U.S Cellular Company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookI have been working at U.S. Cellular part-time for less than a year
Pros
Great leadership, company culture, and internship program.
Cons
Could do more in sustainability aspects of company.
"Inclusive, great job and employees if location doesn’t always matter to you."
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookI have been working at U.S. Cellular full-time for more than a year
Pros
Easy going, Resourceful, Understanding, great pace for learning and opportunity.
Cons
Literal only con was location.
Continue reading"Cares about community"
I have been working at U.S. Cellular full-time for less than a year
Pros
The best part is being involved in community outreach and impact projects
Cons
Sometimes work can be a little boring
"Great company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at U.S. Cellular full-time for more than 3 years
Pros
Base salary. Dynamic Organization. Huge up side.
Cons
None. I have enjoyed my time here immensely.
"Decent Company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookI have been working at U.S. Cellular full-time for more than 3 years
Pros
They take care of their employees Good benefits Decent pay
Cons
Work life balance isn’t always there but that’s retail.
"Best call center environment"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at U.S. Cellular full-time for more than 3 years
Pros
Great atmosphere, great coworkers, excellent culture
Cons
Very nit-picky about call quality. Uses a subjective scale to analyze call quality as opposed to customer satisfaction.
Continue reading"Knoxville Upper Management Avoid"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookApproves of CEOI worked at U.S. Cellular full-time for more than a year
Pros
Pay is okay, additional education is great, availability to learn and progress is open, diversity and inclusion is very important, corporate management is AMAZING and there are some great coaches who lead.
Cons
Some coaches are not as good, leadership at the call center is very middle school and even though the company is set up to promote unless you play their game it doesn’t do you any good, and that is from someone who was able to meet corporate management including the CEO for a special program that the center had no control over. Also, even though you get tons of PTO it’s pretty impossible to use if you are in a specialty department.
Continue reading- Helpful (1)
"Amazing company, solid culture"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at U.S. Cellular full-time for more than 5 years
Pros
Culture, Salary, Team Members, Recognition
Cons
Training, Job Location, Travel, Work/Life Balance
- Helpful (1)
"good while it lasted"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookDisapproves of CEOI have been working at U.S. Cellular full-time for more than a year
Pros
Good Salary, good benefits, work life balance, Leaders care about you
Cons
Company has bad internal processes
Continue reading - Helpful (1)
"Great company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI worked at U.S. Cellular full-time for more than 3 years
Pros
Great benefits. Great culture. Advancement opportunities. Paid trips. Overall great living. Eddie from retail ours. I regret leaving this company at times.
Cons
Pay structure change with large negative side effects. Trying to see service without data&voice together being available in most of there network.
Continue reading
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