U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated December 9, 2017
1,242 reviews

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1,242 Employee Reviews

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Pros
  • Flexible work-day and a strong work-life balance (in 91 reviews)

  • The company offers great benefits (in 141 reviews)

Cons
  • Work life balance is not the best (in 97 reviews)

  • Customer service usually takes the brunt of a dishonest sales associate (as with most other customer service positions) (in 35 reviews)

More Pros and Cons

  1. "Good working environment - challenging business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Overall, US Cellular has a good working environment and encourages work/life balance. I have had a positive experience at the company. They treat their employees with respect and provide good benefits to their workers.

    Cons

    Working at the company has had its challenges. Reorganizations have been relatively frequent and many times did not seem well planned. Senior management is fair, but has drifted further in its communications and dialogue with employees in recent years. It is a highly consensus-driven culture and change is slow. The industry is challenging and it remains to be seen how long the company will survive in its current state, given its competitive position.


  2. Helpful (1)

    "RWC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RWC in New Bern, NC
    Former Employee - RWC in New Bern, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Excellent benefits, decent money for the area

    Cons

    Changes in commission, work more earn less in the direction this company is heading and inability to make your own decisions about how to sell is irritating.

    Advice to Management

    If you give people a little bit of freedom to determine what their strengths are in sales and allow them to use them, you will be surprised at how well they excel.

  3. "Great company, great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support
    Current Employee - Technical Support
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    excellent benefits, good pay, the culture, fellow associates, accountability, empowerment

    Cons

    scheduling, work/life balance. your schedule is based on your performance unless. you generally can get a shift you want when there is a mandatory bid.


  4. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Great pay, great benefits, able to progression

    Cons

    Not a lot of locations anymore


  5. "Wonderful company... wonderful culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Amazing culture, you are truly more than a number.. We treat our customers like we care for them and want them to stay with us forever.

    Cons

    Small fish in a big pond. Small network that gets taken advantage of in larger markets. Culture at the headquarters isn't the greatest, in the field it is amazing!


  6. "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 10 years)

    Pros

    Customers were primarily the focus in most business decisions made during most of my tenure with this company.

    Cons

    Company culture, employee morale, and leadership ethics diminished severely over the past year within business channel and business channel leadership. Constant changes in leadership focus "What's the flavor of the day". Many "best practices" shared and celebrated by leaders and were not truly best practices because they were not duplicatable. Often times minimal efforts were inflated by peers on my team as contributors to success. Many peers would self promote these minimal efforts to justify their jobs and politically "Play the Game"!


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RWC in Janesville, WI
    Current Employee - RWC in Janesville, WI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Hourly pay, uncapped commission

    Cons

    Management, retail, poor communication

    Advice to Management

    Have better communication

  8. "Good overall company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Great environment
    Good people
    Very team oriented
    Advancement opportunities

    Cons

    Don't really have any that i can see so far other than working weekends

    Advice to Management

    Keep up the good work


  9. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time

    Pros

    great benefits and great people

    Cons

    non that I can think of

    Advice to Management

    keep up good work


  10. "Inventory Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    Values, Compensation, Management, Work Life Balance, Benefits

    Cons

    I do not have any cons at this time


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