U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated December 9, 2017
1,242 reviews

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1,242 Employee Reviews

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Pros
  • Flexible work-day and a strong work-life balance (in 91 reviews)

  • The company offers great benefits (in 141 reviews)

Cons
  • Work life balance is not the best (in 97 reviews)

  • Customer service usually takes the brunt of a dishonest sales associate (as with most other customer service positions) (in 35 reviews)

More Pros and Cons

  1. Helpful (2)

    "not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    decent pay and benefits a year

    Cons

    horrible Point of sales systems. always had glitches


  2. Helpful (1)

    "Has no concern for humanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Madison Financial Service in Madison, WI
    Former Employee - Madison Financial Service in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than 10 years)

    Pros

    Good pay, nice co workers

    Cons

    HR doesn't care about medical leave. You will get let go of you cannot work, even with a life threatening illness.

    Advice to Management

    Your company has went way down hill for its employees. Can about people who have been with your company for over 10 year who are very Ill. Also your greedy.

  3. "Customer Service Representative: Inbound Call Center"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time

    Pros

    Agents were encouraged to provide the best service experience possible with minimal rules to follow. Procedure was not strict like many other inbound call centers and could usually be broken at the agent's discretion.

    Management genuinely worked hard to make sure the employees were properly valued and taken care of first. The philosophy was that happy employees provide the best customer service.

    Cons

    Customer management database was stored at a remote location with an unreasonable latency in response time, average of 5-7 seconds after searching for a single customer.

    Systems generally outdated and not cohesive at all.

    Dealing with the average American consumer 40 hours per week under florescent lighting should be considered cruel and unusual punishment.

    Advice to Management

    Dedicating more resources towards developing supporting IT infrastructure for customer service operations would yield a significant positive ROI.

    The call center environment and agent's role were unique for a company this size in the best way. The work culture was superb. If I could have done anything other than be on the phone, I would find it hard to leave the call center.


  4. "Good place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time

    Pros

    Lots of places in the company to learn, but it's very political so you need to know somebody to move up

    Cons

    Extremely political, and sometimes hostile climate depending on which area you work in


  5. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Peoria, IL
    Former Employee - Manager in Peoria, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing leadership, training, and they are always open to ideas and creativity from teams cross collaboration is huge and they are big in empowerment

    Cons

    Room for growth in specific areas not a ton of opportunity unless your willing to relocate to a different state

    Advice to Management

    None


  6. "All Talk No Action"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Professional
    Current Employee - Sales Professional
    Doesn't Recommend
    Negative Outlook

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    As a US Cellular authorized dealer, you get to sell an awesome product.
    There are paid holidays and a small benefits package.

    Cons

    Hitting your sales goals means nothing in this company. There have been many good employees let go or passed over promotion because they chose not to be sycophants.

    In sales meetings the owner will use inappropriate and derogatory language to the employees.

    This job is all about selling phones but they refuse to keep phones in stock. We often have to turn people away because we're literally out of phones. Since this is a common complaint, the company addressed the issue by saying that "not having phones is an excuse and a crutch." Their solution is to order the phone. That works occasionally but most customers will just drive to the store down the street.

    Advice to Management

    You give and give advice but you don't take feedback at all. When you tell others to stop making excuses, try to not make excuses, yourself.


  7. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Bensenville, IL
    Former Employee - Applications Developer in Bensenville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    Nice people to work with, friendly environment

    Cons

    business is shrinking, salary is not that compactive

  8. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Flexibility, personal development, benefits, good team atmosphere

    Cons

    None that I can think of


  9. Helpful (2)

    "Terrible Discipline System"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RWC in Oklahoma City, OK
    Former Employee - RWC in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Great benefits, pay is mediocre.

    Cons

    Management is not sustainable, turnover rate is ridiculous, and they say they will train you and coach you if you do something wrong, but that’s a lie, also no room for advancement. Times are changing US Cellular and you still run your company like it’s the 50s. No wonder you can’t gain customers in your markets. The systems are also way outdated, freeze up, go down, causes loss of sales.

    Advice to Management

    Warn your best employees before firing them on the spot for “Commission Fraud” when I wasn’t even aware of the regulation you fired me under.


  10. Helpful (3)

    "Deceptive, Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    The pay at even entry-level positions is very strong, as are many of the benefits.

    Cons

    US Cellular’s “Dynamic Organization” is heavily touted and positioned with employees at USCC but it is nothing more than a tool for management to control their employees. I’ve watched management at this company threatened associates time and time again at the multiple stores I’ve worked at. Female reps have been threatened to keep quiet when male employees make unwanted advances. The pay is the only reason I have stayed with this company and it truly makes me sick working with the management at this company.


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