U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated April 25, 2017
1,113 reviews

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1,113 Employee Reviews

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Pros
Cons
  • As a leader/manager the work life balance is your on 24/7 (in 87 reviews)

  • No work/life balance and need a more thorough training program with implementing new ideas and systems (in 16 reviews)

More Pros and Cons

  1. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Springfield, MO
    Former Employee - Retail Wireless Consultant in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (Less than a year)

    Pros

    Ownership involved heavily
    Manager was great!
    Pay was reasonable
    Commission structure was as basic as you can get it.
    Not boring.

    Cons

    Sometimes during the day, the flow of customer traffic was very, very slow. There was no music playing in the store. Not a lot of phones in stock.

    Advice to Management

    I honestly don't have any advice. Just keep doing what you are doing and the business will succeed with a few tweaks.


  2. "Was great, now good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Technician in Vonore, TN
    Former Employee - Support Technician in Vonore, TN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Cellular (More than 8 years)

    Pros

    pay, culture, benefits, bill discounts, free phone for some positions.

    Cons

    change in ceo ruined the culture.

    Advice to Management

    adhere to Jack's version of the DO


  3. "Dynamic company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Duncan, OK
    Former Employee - Anonymous Employee in Duncan, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 10 years)

    Pros

    They use an annual survey to have the employees rate the company and their managers. When it first was used, it did get rid of bad managers but in recent years the survey has been simplified to the point where it is no longer useful. Good benefits, excellent salary, and mostly good leadership.

    Cons

    Some departments will let someone go just so that they don't have to ask for an increase in headcount. Like most companies today, there is little loyalty to the associate. If you want to be promoted, you will most likely have to relocate unless you are in the Chicago area already.

    Advice to Management

    Get more information from the annual survey to see how people are really feeling.


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  5. "Cashier/Greeter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Greeter in Huntsville, MO
    Former Employee - Cashier/Greeter in Huntsville, MO
    Positive Outlook

    I worked at U.S. Cellular (Less than a year)

    Pros

    Got to work with an amazing team.
    Met a lot of new people.

    Cons

    I had a set schedule with only Wednesdays and Sundays off, so it made it hard to see friends and family.
    Didn't get training to do anything more than to take payments.


  6. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Marion, IA
    Current Employee - Customer Service Representative in Marion, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    High morale, supportive work environment. High potential for growth and plenty of opportunity.

    Cons

    Customer service usually takes the brunt of a dishonest sales associate (as with most other customer service positions).

    Advice to Management

    No advice to give. Most management started out in customer service and know the ins and outs and are supportive.


  7. "Retail wireless consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockford, IL
    Former Employee - Anonymous Employee in Rockford, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular part-time

    Pros

    Fast pace, growing opportunities, paid schooling, insurance for full and part time positions. Pay is great! Ability to transfer to other locations is great. Free phone service

    Cons

    Lots of late hours, always on call, working holidays and weekends, system issues and concerns, management instability, turn over, a lot of stress.

    Advice to Management

    Keep up with the training and create more leaders not followers.


  8. Helpful (1)

    "Absolutely Do Not Recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Cedar Rapids, IA
    Former Employee - Customer Service in Cedar Rapids, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (Less than a year)

    Pros

    Employees seemed genuinely excited to be a part of the company.

    Lovely facility with comfortable work stations

    Cons

    I will preface this by saying that everything I am about to say is entirely true. It may come off as the jaded dialogue of an ex-employee, but I cannot assure you enough of the veracity of these statements.

    My trainer for the customer service program was an atrocity. She was uneducated, vulgar, and disrespectful to an insane degree. I cannot say exactly why she and I rubbed each other the wrong way, but it became apparent very quickly that she did not like me, and began to harass me almost immediately.

    In my training class, I had the highest test scores of any of the nearly two dozen candidates, and glowing reviews from both peer instructors and tenured employees. Despite this, my trainer made it her personal mission to make my life with the company a living hell.

    Finally, urged by no less than five coworkers, I filed an official rebuke with the Human Resources department. I was almost immediately terminated from the company, the first day out of official training. I was not permitted to retrieve my personal belongings from my desk and was informed that I would need to return in three to five days to get them from the front desk. This particular act is in direct violation of Iowa State Law.

    During my conversation with Human Resources, I was mocked no less than twice by the adjudicator, who asked me if I had "ever been employed before" in regards to my issues with my trainer.

    My trainer further made several very, very inappropriate comments regarding my sexuality, and attempted to bar me from taking bathroom breaks, another violation of state law. When I mentioned this fact, she made a disparaging query as to where I was getting such information. I responded that my father was an attorney and she immediately became quiet, and left me alone for the remainder of the day. A small but appreciated blessing.

    I very quickly realized that if you do not "drink the Kool-Aid" (a direct quote by many of the existing employees) you are immediately in a very, very bad place.

    Advice to Management

    Take a very close look at your training regimes and the employees you leave responsible for training incoming candidates. When the trainer says on multiple occasions that she has never performed the duties for which she is training you, and brags about tenure in regards to making her relatively untouchable, it alarms your trainees to a very great degree.


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Strong commitment to its employees
    Highly values its customers
    Always moving forward

    Cons

    Constant contact with difficult customers
    Constantly changing industry

    Advice to Management

    Associates should be required to have a degree in psychology


  10. "Engineering Department needs a Culture Shift"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager Engineering in Tulsa, OK
    Former Employee - Project Manager Engineering in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular (More than 3 years)

    Pros

    flexible work hours
    vendor perks
    free parking
    good coffee
    cheap soda

    Cons

    political environment
    high turn over in project management
    work can be engaging, but overwhelming
    I hear other departments are better

    Advice to Management

    find a better way to balance the load on your resources - people are quitting when they get too stressed out.


  11. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tennessee in Knoxville, TN
    Current Employee - Tennessee in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    Great company for all ages

    Cons

    Open 365 days ... don't close early

    Advice to Management

    Please close early on Christmas and New years eve


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