U.S. Cellular Reviews | Glassdoor

U.S. Cellular Reviews

Updated July 26, 2017
1,170 reviews

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1,170 Employee Reviews

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Pros
Cons
  • Work life balance is not the best (in 91 reviews)

  • No work/life balance and need a more thorough training program with implementing new ideas and systems (in 16 reviews)

More Pros and Cons

  1. "A fast-moving downward spiral."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales in Madison, WI
    Former Employee - Retail Sales in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Competitive commission structure with no cap.
    Amazing colleagues who become like family.
    The chance to get your hands on new tech as it becomes available.
    Rarely the same day twice.

    Cons

    When you have managers who believe in the DO things are great. You get to bring fresh ideas to the table, make decisions to help your customers, and raise concerns in a safe environment.

    Once your manager is run out by the new regime, everything you enjoyed becomes a distant memory. Empowerment becomes micro managing, ethics disappear, and you become regularly beat down over even the smallest of mistakes or opinions.

    The new direction of the company puts the customer and the almighty dollar in front of literally everything else. They've forgotten to take care of the people who serve their customers on a daily basis. I'm now simply a customer, and I am more appreciated and valued than I was as an employee.

    Advice to Management

    Domt forget that your front line is the face of your company. Take care of your RWCs and Sales Leaders so they are motivated to serve your customers at the highest standard.


  2. Helpful (1)

    "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at U.S. Cellular part-time

    Pros

    The employees and the customers

    Cons

    Commission is always changing for the worse, when they eliminate a position, they add it to the sales reps list of things to do...basically doing the job of 4 people and still getting the same pay

  3. "Good"

    StarStarStarStarStar
    Former Employee - Location Manager in Knoxville, TN
    Former Employee - Location Manager in Knoxville, TN

    Pros

    Good entry position for someone looking to get Into retail management.

    Cons

    Declining profitability and limits your talent acquisition to those new to sales, or that do not require a living wage.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Chicago, IL
    Former Employee - Finance in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    This is a relaxed environment and a great place to work.
    Great culture
    Great People
    Great Pay

    Cons

    This place can be a little unorganized at time which creates unneccessary chaos.


  5. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at U.S. Cellular full-time (Less than a year)

    Pros

    Coworkers were very supportive. Good pay when including monthly bonuses.

    Cons

    Management was not well educated especially when it came to employee relations.

    Advice to Management

    Only promote those deserving and not other reasons.


  6. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    good pay and good environment

    Cons

    can not think of anything negative


  7. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Bonuses for All Positions, Strong Benefits Plans

    Cons

    Decrease in work life balance over the years. Limited work from home or telecommuting options.

  8. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time

    Pros

    Great corporate culture, great benefits

    Cons

    Work life balance is not the best.


  9. Helpful (2)

    "plastic surgery to culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Milwaukee, WI
    Current Employee - Corporate in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    they give benefits, they still have retained some good employees,

    Cons

    culture was the backbone and now being torn down by greed. inflated sales goals leading to unethical sales maneuvers and corporate protocols acknowledge these tactics in order to save customers, firing people for low standards meanwhile supporting resources crash, freeze, and can keep customers in stores for hours. use to strive to be different from the giants with identical ambitions Verizon, At&t and now trying to copy this type of culture. its sad if you hold people hostage on good benefits.

    Advice to Management

    fire the right people. hold accountability where it counts such as horrible resources and stop celebrating poor behaviors for stock prices in the end your heading towards another Wells Fargo scandal.


  10. Helpful (1)

    "Not a great place for marketers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at U.S. Cellular full-time

    Pros

    Very good work life balance

    Cons

    Not a marketing-led organization by any means.


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