U.S. Cellular Reviews in Tulsa, OK | Glassdoor

U.S. Cellular Tulsa Reviews

Updated August 14, 2017
40 reviews

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Tulsa, OK Area

3.8
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U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
17 Ratings

40 Employee Reviews

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Pros
  • Flexible work-day and a strong work-life balance (in 91 reviews)

  • The company offers great benefits (in 141 reviews)

Cons
  • Work life balance is not the best (in 97 reviews)

  • Customer service usually takes the brunt of a dishonest sales associate (as with most other customer service positions) (in 35 reviews)

More Pros and Cons

  1. "customer service & sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Tulsa, OK
    Current Employee - Sales Associate in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 10 years)

    Pros

    the values & behaviors of the company & it's employees are amazing

    Cons

    not alot of shift oppt


  2. "customer care advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    great company. they are willing to go above and beyond for their employees. willing to make costly system changes or facility changes in order to keep employees happy and to make the jobs as efficient/simple as they can be. they have great morals and values and management genuinely cares about their staff.

    Cons

    I have no cons about the company, only about the customers you have to deal with. people are so self-entitled, selfish, and rude these days.... this type of job wears on you after years of dealing with this type of customer.

  3. Helpful (4)

    "QA calls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Recommends

    I worked at U.S. Cellular full-time

    Pros

    Good pay, tuition reimbursement, bonuses, shift bids, advancement opp.

    Cons

    Be careful with QA calls. Made 1 mistake, unfortunately the day a new Zero Policy came out. I was the example it was not going to be tolerated. Verify all yours calls. After 6 years I was fired for 1 call. My fault.


  4. Helpful (1)

    "Do not take a retail position in the Tulsa area."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tulsa, OK
    Current Employee - Store Manager in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    Not many. I enjoyed some of the relationships I was able to form with my team. That is, the ones that wouldn't stab me in the back.

    Cons

    The Tulsa area is run like a dictatorship. No autonomy in decision making whatsoever. You will be placed on corrective action for the smallest, minute things that have no bearing on performance results. The Tulsa area is consistently failing, morale is at an all-time low, people are constantly leaving, and it can all be traced back to area leadership.

    Advice to Management

    You've made your stand, now sell the company to Verizon.


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Good training and great leaders.

    Cons

    Getting late from work and you have to work in the weekends.

    Advice to Management

    Give more breaks


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than 3 years)

    Pros

    Strong commitment to its employees
    Highly values its customers
    Always moving forward

    Cons

    Constant contact with difficult customers
    Constantly changing industry

    Advice to Management

    Associates should be required to have a degree in psychology


  7. "Engineering Department needs a Culture Shift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager Engineering in Tulsa, OK
    Former Employee - Project Manager Engineering in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular (More than 3 years)

    Pros

    flexible work hours
    vendor perks
    free parking
    good coffee
    cheap soda

    Cons

    political environment
    high turn over in project management
    work can be engaging, but overwhelming
    I hear other departments are better

    Advice to Management

    find a better way to balance the load on your resources - people are quitting when they get too stressed out.

  8. "Retail Wiress Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Owasso, OK
    Former Employee - Retail Wireless Consultant in Owasso, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Cellular (More than a year)

    Pros

    A lot of opportunity for commission payout with no limit. Great benefits and very flexible

    Cons

    HR department isnt the most helpful when dealing with harassment


  9. "Fast paced, but very fair and encourages climbing the corporate ladder. Works very well with sick time, vaca & schedule."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Wireless Consultant in Tulsa, OK
    Current Employee - Telesales Wireless Consultant in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    ☆ Fast paced, but very fair and encourages climbing the corporate ladder. Works very well with sick time, vaca & schedule.

    Cons

    Non really. If you are an honest individual and willing to work in an ever changing environment, this is the place for you!

    Advice to Management

    Non


  10. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Tulsa, OK
    Current Employee - Retail Store Manager in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    GREAT associates, Great benefits, great work life/home life balance. Great culture.

    Cons

    Retail hours, retail customers. High expectations.

    Advice to Management

    Be passionate. Be enthusiastic. Be driven.


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