I worked at U.S. Cellular full-time (More than 5 years)
Great benefits and decent pay
Upper management out of touch, keep cutting commission, poor work /life balance
Advice to Management
Listen to your front line employees like you used to. Accept responsibility for the mistakes you make, to both your customers and employees.
I worked at U.S. Cellular full-time
More pay than some wireless providers. Decent benefits. Good workmates who will share in your experiences.
Dishonest management. Rewarding cheaters who hit sales goals by dishonest means. Commission structure changes making it harder to earn better pay. More work, less pay. Cold calling requirements. Angry customers every day. (Can't help this but it's no fun anyway.) You do not make good money for assisting with issues, or educating customers on how to use their devices. Only with bringing in new contract or prepaid customers. You want to sell, and get past the customers who are not starting new service. Live by false standards (Dynamic Organization), only used to put employees in their place.
Advice to Management
Hire some decent sales managers. They can make or break your store. Don't be afraid to cut them loose if you see high turnover. This will encourage common purpose, and enthusiasm for coming to work. Stop trying to motivate through fear by threatening to write up an employee every other second. Be flexible with schedules. A person cannot even request a day off and be reasonably sure that they'll get it. Not even for their birthday or wedding anniversary. Try to be unselfish. Yes, you get to make the schedule. But don't schedule employees for a meeting on Friday, earlier than a normal shift, who also have to close. One never knows how long you'll be there on Friday night making for a potentially very long shift. You'll be long gone but half your staff won't, and some may have to open the next day. Be honest with associates so that you can gain their trust and confidence. Finally, stop pushing tenured staff out the door. Yes, they remember what the company was like and how much money could be made before the changes. But they also have loyal clientele after so many years. We still live, attend churches, and have family and friends in the area. Our positive or negative endorsements can go a long way in the community. This practice undermines Customer Advocacy.
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