U.S. Legal Support Reviews | Glassdoor

U.S. Legal Support Reviews

Updated July 19, 2017
35 reviews

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2.5
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Charles Schugart
16 Ratings

35 Employee Reviews

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  1. "Regional Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at U.S. Legal Support full-time

    Pros

    Great working environment. Law firms know who and what we do.

    Cons

    Not that many to complain about.

    Advice to Management

    Keep on keeping on.


  2. "High Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Legal Support full-time

    Pros

    Competitive salary at first.

    Cons

    Poor management and high turnover. I had 4 different bosses and 2 CFOs in the 2 years I worked there. Raises infrequent. No employee review system in place to gauge productivity. Whatever you do, don't think outside the box. Small departments with no opportunity for advancement. Lots of nepotism.

    Advice to Management

    Look for another job soon, you are about to be replaced.

  3. "Court Reporter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Court Reporter in Miami, FL
    Current Employee - Court Reporter in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Legal Support full-time (Less than a year)

    Pros

    Flexible with your schedule, amazing and experienced senior staff, loyal to reporters, Educators, Understanding of family life

    Cons

    There aren't enough hours in the day for the workload (pro and con)

    Advice to Management

    Continue to inspire reporters and keep them accountable to the high standard set by the company


  4. "Litigation Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at U.S. Legal Support full-time

    Pros

    Location, hours, people, and atmosphere

    Cons

    No PTO, or paid sick time, no benefits, heavy workload, understaffed


  5. "Senior Commercial Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Legal Support full-time (More than 8 years)

    Pros

    Shelly Wood was the best credit/collections manager they ever had and was such a great inspiration to her team. Steve Weydert was also the best Director of operations but they are now both gone.

    Cons

    Huge turn over. Company was better before it grew to fast and now out of control. Needs better structure with management that knows what they are doing.

    Advice to Management

    Listen to the employees.


  6. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Atlanta, GA
    Former Employee - Sales Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at U.S. Legal Support full-time (Less than a year)

    Pros

    Fun work environment at times

    Cons

    Metrics are insane and unattainable

    Advice to Management

    Be nicer to employees


  7. Helpful (1)

    "expeditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Expeditor in Houston, TX
    Former Employee - Senior Expeditor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Legal Support full-time (More than a year)

    Pros

    nothing good about this company but they were located close to my home.

    Cons

    too many to name here. just beware they don't pay enough for all the BS.

    Advice to Management

    Fire everyone and hire new people.

  8. Helpful (2)

    "Hourly employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Legal Support full-time (More than 10 years)

    Pros

    None really - ownership/management is interested in what they can take from employees. Unethical leadership who fraternizes.

    Cons

    Same as above. Horribly unethical ownership leadership. Sued constantly by employees and others.

    Advice to Management

    Sell the company and move on.


  9. Helpful (1)

    "Scheduler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Decent training and good pay

    Cons

    The management is horrible. She didnt know how to communicate with her team and no one even spoke to each other. Job was very one sided and very slow. If you used your PTO you were instantly not liked by manager. You were not to have a home life.


  10. Helpful (5)

    "Not at great as it sounds, decent employers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Legal Support (Less than a year)

    Pros

    Looks good on resume, experience, DECENT benefits (not great, but at least there's benefits), VERY fast pace work (this may seem like a con, but I absolutely LOVE working like this, it keeps me on my feet), company is pretty well-known and we can work OT which you get paid time and a half.

    Cons

    PAY. I've had years of experience at this kind of company... And they underpaid me really bad. Just recently I found out the temps are making more money than me... And they have no prior experience. I heard they also don't even give yearly raises. Why is that when we have several locations and I know this company has a lot of money behind them? I hope they try to work on that... They do not go by vacation and sick days, they go by PTO (paid time off), and PTO does NOT roll over after the year ends. Not many paid holidays. Benefits are not that great, my insurance take off nearly $100 off my pay check and I don't even have anyone on my insurance (single). I have the same insurance and the same plans as my previous employers and with all my previous employers, the insurance only took off $30 at most, so I don't understand why this one takes off almost $100. They also do not match your 401K, so all of what you accumulate comes from your pay check. The pay really gets to me because I really do love this job, but I can barely survive with this kind of income. People are also unprofessional unfortunately, but I don't want to get into that part. Also a bit unorganized. No layoffs, but people get fired, especially upper management. It's terrifying to see people drop like flies when we are all trying to work to live.

    Advice to Management

    If you guys would pay your employees more, maybe people will work harder at the company. People don't put in 100% and I can see why. It's sad because like I said before, I love this company and what it's known for and I put in 110%, but I know for a fact I deserve more than how much I'm making and I know 90% of your employees agree.


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