U.S. Money Reserve Reviews | Glassdoor
U.S. Money Reserve Reviews
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    U.S. Money Reserve Reviews

    Updated June 12, 2018
    30 reviews

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    Full-timePart-time
    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    U.S. Money Reserve President Philip N. Diehl
    Philip N. Diehl
    3 Ratings

    30 Employee Reviews

    Sort: PopularRatingDate

    1. "Verification Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Verification Specialist in Austin, TX
      Current Employee - Verification Specialist in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at U.S. Money Reserve full-time (Less than a year)

      Pros

      Constant training, independent driven, leadership is always willing to help with everything. Mistakes happen, we learn from them. Family first mentality. Together we are stronger and everyone is capable of filling in. Remain calm, we can get through this. I love coming to work and being a team player. #USMRStrong

      Cons

      It all depends on your attitude and how you handle 'stressers' and constructive criticism. Stay positive and you'll never have a bad day.

      Advice to Management

      Keep on keepin on ^_^

      U.S. Money Reserve Response

      May 14, 2018 – VP Marketing and Communications

      We appreciate you taking the time and effort to write this review and are happy to read of your satisfaction and appreciation of the culture here at USMR.

    2. "Marketing Intern"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Marketing Manager in Austin, TX
      Former Employee - Marketing Manager in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at U.S. Money Reserve part-time (More than a year)

      Pros

      Free food, good work life balance

      Cons

      Cliquey and there was lack of guidance

      Advice to Management

      Give better feedback

    3. "Yes. I would definitely recommend!"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      The department managers are very friendly and offer support to employees. Hiring manager was great. All are knowledgeable and offer open door policy to succeed.

      Cons

      Starting pay should be increased. Money is why we look for jobs. The better the incentive, the better the results.

      Advice to Management

      Keep success as goal with effective communication being one of the tools

      U.S. Money Reserve Response

      May 14, 2018 – VP Marketing and Communications

      We appreciate your positive rating and review. Thank you for taking the time and effort to share your opinion.

    4. "Verification Processor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Verification
      Former Employee - Verification
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at U.S. Money Reserve full-time (More than a year)

      Pros

      Occasionally we got awful little sandwiches that were dry.

      Cons

      Where do I start? Theres bullying, not just from coworkers but management as well. Its a known fact throughout the company, and while I was there at least no one did anything about it. No one cares. The favoritism, if I messed up small time it was like the end of the world. But if the favorites messed up, well, it was funny, and not a problem, even if it was at the expense of the customer. I was also not allowed to have friends. I was singled out and isolated. The one person who saw everything and thought it was awful, they wouldnt let me speak to. Quitting was the best thing Ive ever done. Working there made me suicidal. I dont recommend it, not for anyone.

      Advice to Management

      Hire some people based on skill, not the make up they wear

      U.S. Money Reserve Response

      May 21, 2018 – VP Marketing and Communications

      Thank you for investing the time to write your review of our company. We are disappointed to read that you felt you were unable to share your concerns or issues surrounding bullying and/or being... More

    5. "Boiler Room"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at U.S. Money Reserve full-time (Less than a year)

      Pros

      Mandatory 1.5 hour lunch break every day

      Cons

      Horrible benefits. No value to work-life balance.

      U.S. Money Reserve Response

      May 14, 2018 – VP Marketing and Communications

      Thank you for taking the time to write a review of our company. While it looks like you didn't enjoy your time here, we appreciate your perspective.

    6. "Not good, not bad, just basic."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook

      I worked at U.S. Money Reserve full-time

      Pros

      The company does a lot of product launches at nice restaurants and they'll usually do a company lunch once a month or so. Casual attire. Free soda and candy.

      Cons

      A lot of micromanaging and incompetent people. There are no annual pay increases. You typically get a small Christmas bonus but they make sure to make you feel like you're not going to get it. There is a lot of office drama that is reminiscent of high school. No room for growth or advancement within any department.

      U.S. Money Reserve Response

      May 14, 2018 – VP Marketing and Communications

      Thank you for taking the time to share your experience. We believe we hire great team members and wish that your experience was more reflective of those that have enjoyed working at USMR.

    7. "Team environment that builds lasting bonds with co-workers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Austin, TX
      Current Employee - Anonymous Employee in Austin, TX
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (More than a year)

      Pros

      Good benefits program. Competitive pay. Great co-workers.

      Cons

      Not really a con, but everyone is expected to work hard and be the best you can be at your job. No slackers allowed!

      U.S. Money Reserve Response

      Oct 16, 2017 – Senior Marketing Coordinator

      Thank you for investing the time to write your review. We agree on all fronts, there is definitely not any slacker attitudes in the group!

    8. Helpful (3)

      "Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Austin, TX
      Current Employee - Sales Associate in Austin, TX
      Doesn't Recommend
      Negative Outlook

      I have been working at U.S. Money Reserve full-time (More than 3 years)

      Pros

      If you like working "voluntary" shifts and 6 days a week, this is a good place to be.

      Cons

      Working 6 days a week to make a paycheck leaves no room for a family life. At this company, you are only as good as your last pay check and sales. The company has many problems. All good reviews are obviously placed on this site by management. The companies actual rating would be one Star only, if management didn't add all these "anonymous" employee reviews. This company only cares about you, if you sell their overpriced products day in and day out. Management will try to pay Glassdoor to remoeve any real and honest reviews like this. This is no rosy company to work for. It's a simple boiler room, just like the owner likes it.

      Advice to Management

      Quit putting fake posts on this site to make your company look good. Actually care about your employees and give them time to be with their families. Most people who work here are on medications for blood pressure and stress, and the company doesn't care... Many drink alcohol and have drug problems and get divorced. The management reviews are ridiculous. Just read them and you will see... This isn't exactly IBM or some cool place to work. This is a boiler room company. Sell all you can, or you are out the door! Like they care about their employees... just money making free labor... commission only pay.

      U.S. Money Reserve Response

      Oct 16, 2017 – Senior Marketing Coordinator

      Thank you for taking the time provide your feedback. We are sorry that we have not lived up to your expectations. Our company is led by a mother of 7 children all in their teens or younger, and... More

    9. "Great family driven company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (More than 5 years)

      Pros

      The company truly cares about the employees
      Hard work is recognized
      Company is growing but not loosing its values along the way

      Cons

      Spontaneous decisions and changes can cause disruptions

      Advice to Management

      Keep with the "USMR family feeling".
      Keep trying new things.
      Looking for more open communication

      U.S. Money Reserve Response

      Aug 28, 2017 – VP Marketing and Communications

      We appreciate you investing the time to write a review. Your feedback is well received and appreciated.

    10. "A Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (Less than a year)

      Pros

      The company has core family values and goes above and beyond if "one of their own" is in need. Great benefits including but not limited to compensation, PTO, 401(k); as well as other countless rewards. It's a fun and inviting atmosphere.

      Cons

      Lack of professional development, growth and advancement for the administrative staff.

      Advice to Management

      Offer encouragement, training and growth/advancement opportunities within the company.

      U.S. Money Reserve Response

      Jul 28, 2017 – VP Marketing and Communications

      Thank you for our review, we appreciate you taking the time to do so. We agree that training for growth is critical to the longevity of an organization that is growing. Please speak with your... More

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