U.S. Money Reserve Reviews | Glassdoor
U.S. Money Reserve Reviews
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    U.S. Money Reserve Reviews

    Updated April 18, 2018
    26 reviews

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    Full-timePart-time
    3.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    U.S. Money Reserve President Philip N. Diehl
    Philip N. Diehl
    0 Ratings

    26 Employee Reviews

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    1. "Team environment that builds lasting bonds with co-workers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Austin, TX
      Current Employee - Anonymous Employee in Austin, TX
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (More than a year)

      Pros

      Good benefits program. Competitive pay. Great co-workers.

      Cons

      Not really a con, but everyone is expected to work hard and be the best you can be at your job. No slackers allowed!

      U.S. Money Reserve Response

      Oct 16, 2017 – Senior Marketing Coordinator

      Thank you for investing the time to write your review. We agree on all fronts, there is definitely not any slacker attitudes in the group!

    2. "Boiler Room"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at U.S. Money Reserve full-time (Less than a year)

      Pros

      Mandatory 1.5 hour lunch break every day

      Cons

      Horrible benefits. No value to work-life balance.

      3. Join the U.S. Money Reserve team
      See Our Latest Jobs

    3. "Not good, not bad, just basic."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook

      I worked at U.S. Money Reserve full-time

      Pros

      The company does a lot of product launches at nice restaurants and they'll usually do a company lunch once a month or so. Casual attire. Free soda and candy.

      Cons

      A lot of micromanaging and incompetent people. There are no annual pay increases. You typically get a small Christmas bonus but they make sure to make you feel like you're not going to get it. There is a lot of office drama that is reminiscent of high school. No room for growth or advancement within any department.

    4. Helpful (2)

      "Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Austin, TX
      Current Employee - Sales Associate in Austin, TX
      Doesn't Recommend
      Negative Outlook

      I have been working at U.S. Money Reserve full-time (More than 3 years)

      Pros

      If you like working "voluntary" shifts and 6 days a week, this is a good place to be.

      Cons

      Working 6 days a week to make a paycheck leaves no room for a family life. At this company, you are only as good as your last pay check and sales. The company has many problems. All good reviews are obviously placed on this site by management. The companies actual rating would be one Star only, if management didn't add all these "anonymous" employee reviews. This company only cares about you, if you sell their overpriced products day in and day out. Management will try to pay Glassdoor to remoeve any real and honest reviews like this. This is no rosy company to work for. It's a simple boiler room, just like the owner likes it.

      Advice to Management

      Quit putting fake posts on this site to make your company look good. Actually care about your employees and give them time to be with their families. Most people who work here are on medications for blood pressure and stress, and the company doesn't care... Many drink alcohol and have drug problems and get divorced. The management reviews are ridiculous. Just read them and you will see... This isn't exactly IBM or some cool place to work. This is a boiler room company. Sell all you can, or you are out the door! Like they care about their employees... just money making free labor... commission only pay.

      U.S. Money Reserve Response

      Oct 16, 2017 – Senior Marketing Coordinator

      Thank you for taking the time provide your feedback. We are sorry that we have not lived up to your expectations. Our company is led by a mother of 7 children all in their teens or younger, and... More

    5. "Great family driven company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (More than 5 years)

      Pros

      The company truly cares about the employees
      Hard work is recognized
      Company is growing but not loosing its values along the way

      Cons

      Spontaneous decisions and changes can cause disruptions

      Advice to Management

      Keep with the "USMR family feeling".
      Keep trying new things.
      Looking for more open communication

      U.S. Money Reserve Response

      Aug 28, 2017 – VP Marketing and Communications

      We appreciate you investing the time to write a review. Your feedback is well received and appreciated.

    6. "A Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (Less than a year)

      Pros

      The company has core family values and goes above and beyond if "one of their own" is in need. Great benefits including but not limited to compensation, PTO, 401(k); as well as other countless rewards. It's a fun and inviting atmosphere.

      Cons

      Lack of professional development, growth and advancement for the administrative staff.

      Advice to Management

      Offer encouragement, training and growth/advancement opportunities within the company.

      U.S. Money Reserve Response

      Jul 28, 2017 – VP Marketing and Communications

      Thank you for our review, we appreciate you taking the time to do so. We agree that training for growth is critical to the longevity of an organization that is growing. Please speak with your... More

    7. "Great for entry level experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends

      I have been working at U.S. Money Reserve full-time

      Pros

      Competitive pay, somewhat flexible hours, supportive team, pretty generous PTO policy

      Cons

      Insurance / benefits could be better

      Advice to Management

      Consider health insurance and benefit packages that reduce out of pocket expenses for employees

      U.S. Money Reserve Response

      Jul 28, 2017 – VP Marketing and Communications

      Thank you for your review and advice. As you know medical and dental coverage are tough issues and we are always searching for the most competitive coverage for our team members. We believe we have... More

    8. "The Golden Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (More than 10 years)

      Pros

      Working at US Money Reserve gives you a sense of purpose. "We help people who are seeking an opportunity most". Management empowers task ownership on all employees. Ideas are considered, everyone's perspective is valuable, and we are known to spin on a dime. Some of the great reasons in working for US Money Reserve is working with incredibly smart and friendly people, having dynamic leaders, growth opportunities, progressive company culture, our perseverance in achieving company initiatives, all while maintaining our “fun, family atmosphere”. All people in the business are approachable, we create constructive feedback allowing us to evolve our practice daily to keep up with the innovative coin industry and rapidly ever changing economy. The approach is very much geared towards building and maintaining strong relationships with our customers and personnel, and supporting team members with providing insight/suggestions to help one another succeed. I would highly recommend working for US Money Reserve for someone who is a team player, has a friendly and honest approach to sales, thick skin, and eager to grow organically with the company!

      Cons

      US Money Reserve would not be suitable for people who do not enjoy a dynamic, fast-paced workplace, or are not thick skinned. If you're someone who doesn't like performing duties outside of your regular job position, this might not be the place for you. Everyone here pitches in and leads us towards success. Every day is a challenge. We are constantly evolving, growing, and developing; so we do not always have set procedures for everything. However, we see this as a benefit as we all work together to develop new procedures and make old procedures better.

      U.S. Money Reserve Response

      Jul 28, 2017 – VP Marketing and Communications

      Well said. We summarize the culture here in a single word - Nimblewit.

    9. "Manager"

      StarStarStarStarStar
      • Culture & Values
      • Senior Management
      Current Employee - Compliance Manager in Austin, TX
      Current Employee - Compliance Manager in Austin, TX
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (More than a year)

      Pros

      Family environment, amazing teamwork and good benefits.

      Cons

      You need thick skin to work here, it's not for the weak and sensitive.

      Advice to Management

      Keep up the great work and continued growth.

      U.S. Money Reserve Response

      Jul 28, 2017 – VP Marketing and Communications

      Thanks you for our review. We appreciate your feedback and advice!

    10. "There's Gold In them Hills"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Administrative Assistant
      Current Employee - Administrative Assistant
      Recommends
      Positive Outlook

      I have been working at U.S. Money Reserve full-time (More than 3 years)

      Pros

      Lively atmosphere, positive co-workers!
      Great hours & benefits!!

      Cons

      Need more options in the vending machine

      U.S. Money Reserve Response

      Jul 28, 2017 – VP Marketing and Communications

      Thank you for feedback. We have taken this under advisement and have broaden our options.

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