U.S. Xpress Reviews | Glassdoor

U.S. Xpress Reviews

Updated May 9, 2018
462 reviews

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3.3
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U.S. Xpress CEO Eric Fuller
Eric Fuller
92 Ratings

462 Employee Reviews

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Pros
  • Positive work environment and upbeat culture (in 29 reviews)

  • I started on the dollar tree account out of Savannah Georgia; it was a lot of work hand unloading the trailer but good pay (in 17 reviews)

Cons
  • Long hours are part of the business (in 18 reviews)

  • They often are not honest with the fleet managers (in 17 reviews)

More Pros and Cons

  1. "First time on glass door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Advisor in Yukon, OK
    Current Employee - Training Advisor in Yukon, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Xpress full-time (More than 8 years)

    Pros

    I enjoy staying active on family dollar

    Cons

    Some stores are slow and the heat can suck.


  2. "Cdl driver kroger dedicated"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Xpress full-time

    Pros

    Good money pretty easy work.

    Cons

    They work you too much even if your home daily you could be working up to 15 hours a day.

  3. "Class. A driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cdl A Driver in Irving, TX
    Current Employee - Cdl A Driver in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Xpress full-time

    Pros

    Good money and great benefits

    Cons

    Never home, dealing with over the road problems high stress, causes family problems

    Advice to Management

    I’m a hard worker I’m just looking to be home more for my family


  4. "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at U.S. Xpress full-time

    Pros

    Some good people and departments; promote from within.

    Cons

    No vision/strategy or positive corporate culture. Executives never leave the C-suite, provide little guidance or feedback, and don't seem to understand some important aspects of the organization. I've lost track of the number of times since I left that people have spontaneously (i.e., before I offer any assessment) commented something to the effect of, "That place must really suck. Everyone I know who's worked there has hated it....I can't think of anyone who has anything positive to say."


  5. "Team Driver OTR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Driver in Jacksonville, FL
    Current Employee - Team Driver in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Xpress full-time (Less than a year)

    Pros

    They are an easy company to get started with, they pay for truck driver training. They work you. You get a truck.

    Cons

    They DON’T care at ALL about their drivers!! We are a husband and wife team that drive nationwide. They would keep us out no problem for seven weeks before we saw home, and trying to set up hometime/ seeing our kids we have custody of is impossible!! We can set a hometime “request,” because that’s what it is a request six weeks prior. This company believes they OWN you, after 24 hours has past your requested time to be home, they only have a policy to “have a plan to get you home” at that time. Easily making you 30+ hours behind for anything scheduled, doctors appointments, child custody arrangements, court dates it doesn’t matter. They OWN you is their philosophy, and your time off doesn’t matter. As long as you keep making money for the support team to go home and shower daily and sleep in beds not bouncing down the highway at 68 mph. We have lost almost $20,000 of promised bonuses, even completely moving to another state with promises of a relocation bonus, to be denied it and forced to be homeless and live in their truck for months, before returning and losing our “new team” bonus. They want you to work almost EVERY TIME you ask for time off, they HONESTLY DONT CARE ABOUT THEIR DRIVERS except the ones that have no lives and just are an extension of the driver seat. They can’t keep drivers around, and don’t understand why. If they were forced to only shower once a week, forced to stay at work and work all weekend when they had plans... THEY WOULD QUIT TOO!

    Advice to Management

    Put yourself in your drivers shoes, and underwear... imagine getting high value load, after high value load, after high value load.. never being able to shower.. never being able to go buy groceries. Not being allowed to use the restroom for four hour stretches, not getting even ONE SINGLE hour for yourself a day. Now imagine your wife, being stuck with your stinky self, think she’d want to touch you?!? Think about your wife, visited by her monthly bloody companion, not being allowed to shower daily, think she’s cranky alone?... try CRANKY not showering for four to five days during that time. Tell me you wouldn’t quit, or figure SOMETHING out to save your marriage, or even just your sanity. Hint, hint, not all your drivers are retarded, quit treating them all like they all are too. And if your job is to sit in the air conditioning answering a phone working on a computer and you have a stank attitude all day, just quit, because the drivers that aren’t getting paid enough so the company can buy YOU extras, and you stuff your face with driver appreciation meals, that the true team drivers that never stop rolling don’t even see... we don’t appreciate the attitude when WE need help, earning their salaries.


  6. "Fired after brakes failed causing non-fatal traffic accident."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Class A Truck Driver in Chattanooga, TN
    Former Employee - Class A Truck Driver in Chattanooga, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Xpress full-time (More than a year)

    Pros

    Consistent miles and loads. No touch freight.

    Cons

    After the accident, a preliminary, roadside check demonstrated that the brakes were faulty. U.S. Xpress refused to have the truck's brakes inspected.

    Advice to Management

    When a trucking company starts playing the blame game after an accident rather than searching for THE root cause, they are playing with people's lives. 80,000 pounds at 65 mph with faulty breaks is an invitation for death and disaster.


  7. "Former driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver in Tunnel Hill, GA
    Former Employee - Driver in Tunnel Hill, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at U.S. Xpress full-time (Less than a year)

    Pros

    Drive newer trucks nothing less than a 2015

    Cons

    Never enough miles to make the pay you need

    Advice to Management

    Give better miles

  8. Helpful (1)

    "Frustrated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OTR Driver
    Former Employee - OTR Driver
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Xpress full-time (More than 3 years)

    Pros

    This is a good company for drivers who are just starting out. But having patience is a must.
    For first timers, the pay is competitive.
    A good company to get the experience needed to be a great driver.

    Cons

    Newer fleet managers are hired that don't have the experience or the knowledge of what drivers deal with daily.
    The driver to fleet manager ratio is on average, for newer FM's (35/1), for the more seasoned FM's (50/1). That's just the daily 8-5/ M-F Fleet managers. Nights and weekends are even worse. Getting through to dispatch on nights and weekends is virtually impossible.
    The planners are so overwhelmed at times, that they don't pay attention to the hours that you have left on your clock or whether you have home time coming up. Next thing you know, they're dumping a load going the opposite way or too far for you travel.
    I could keep going, but I'd run out of space.

    Advice to Management

    Give better training to your newer FM's. Stop putting impossible goals for them to meet so they can be more tolerable and friendly to their drivers.


  9. Helpful (1)

    "Company driver"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Tunnel Hill, GA
    Former Employee - Anonymous Employee in Tunnel Hill, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Xpress full-time (Less than a year)

    Pros

    Good company for breaking into the industry for new drivers

    Cons

    After a year of full time employment and no incidents , goid driving record/history, I got stuck with "quite while under dispatch" on my record(it's still there2018) even though they force dispatch!!! Do not recommend!!!

    Advice to Management

    Treat your good drivers like people and maybe they'd stay...stop the dispatchers from trying to threaten the drivers!!!


  10. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at U.S. Xpress full-time (More than a year)

    Pros

    Great entry company to the industry. Newer trucks, and mostly friendly people. Newer software that works most of the time

    Cons

    No appreciation for office staff in the field. No accountability of poor performing drivers, due to the constant fear of losing drivers.

    Advice to Management

    Focus on getting good qualified drivers and retaining them. Just filling a seat with unqualified drivers isn't helping anyone


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