U.S. Xpress Reviews | Glassdoor

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U.S. Xpress Reviews

Updated February 16, 2018
443 reviews

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3.4
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U.S. Xpress CEO Eric Fuller
Eric Fuller
81 Ratings

443 Employee Reviews

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Pros
  • Work environment is great and great management (in 28 reviews)

  • I started on the dollar tree account out of Savannah Georgia; it was a lot of work hand unloading the trailer but good pay (in 17 reviews)

Cons
More Pros and Cons

  1. "US Xpress Dedicated Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Xpress full-time

    Pros

    Easy to work with people and bosses. Mostly flexible hours for me working full time. Better than average benefits and great opportunities for career advancement internally.

    Cons

    Tough industry can be fluctuate company success. Very dependent on retaining drivers. Our main issues are communicating with operations and working with customers.

    Advice to Management

    More available time off for newer employees would be good. Only a few holidays are given off although that is partly due to the industry.


  2. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver Liaison in Savannah, GA
    Former Employee - Driver Liaison in Savannah, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Xpress full-time (More than 3 years)

    Pros

    Working on your own pace. Never really have to kill yourself to complete a task. Always learning something new every day.

    Cons

    Honestly I can't think of any. Trust me there are cons for everything and the best way to find out about them is to experience them yourself.

    Advice to Management

    None

  3. "Company is great but management can be difficult to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U S Xpress in New Caney, TX
    Former Employee - U S Xpress in New Caney, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Xpress full-time (More than a year)

    Pros

    Pay
    Relationship building opportunity
    Benefits
    Ease of Software

    Cons

    Work life balance
    Structure
    Micro-management
    Stressful environment

    Advice to Management

    Increase the pay for the drivers. Account Supervisors are placed in a hard middle man position in order to retain drivers because pay is too low. The company experiences high turnover in drivers due to a competitive market for CDL drivers in this area.


  4. "Company going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OTR Driver
    Former Employee - OTR Driver
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Xpress full-time (More than 3 years)

    Pros

    Steady if not great miles. Decent variety of runs. Most support personnel do their best and are respectful. Late model equipment , all automatic transmissions. No driver facing camera...yet.

    Cons

    Most loads are late before you are even dispatched now. Frequently turned away from shippers and receivers because appointment times aren't changed. Dispatch and breakdown are horribly understaffed...call in to either and you're likely to be caller twenty something on hold. Even satcom messages routinely go unanswered for 2, 4, 10 hours. So you'll finish a run, send in the paperwork...you have a preassignment you accepted hours ago which is now due for pickup soon.......aaaaaaaaannnd they don't dispatch you. And you sit and wait, and wait some more, and send a message reminding dispatchers to do their job and dispatch you...which is ignored...you call in and you're number 27 on hold, which would be about 90 minutes if you were so lacking in self respect that you would actually wait that long on hold.....and then three hours have gone by and you're out of hours so you shut down....go to the pickup ten hours later....and get turned away because you missed your appointment because dispatch didn't do their job and nobody bothered to get you a new appointment...ie they didn't do their job AGAIN. Business as usual there now unfortunately.

     Company just added road facing cameras (and in cab sound recording) and fleet managers and safety people now spend hours every day watching dashcam videos and calling drivers (or demanding that drivers call in and wait on hold) to then be nagged and scolded for any deviations from Defensive Driving scripture.

      If you are a Defensive Driving fundamentalist and have no problem constantly maintaining 6 to 8 seconds of following distance at ALL times...like 5pm on the DC beltway.... and never exceed a posted speed limit, you'll be fine. Otherwise prepare for regular and frequent ''communication'' and ''teaching'' from dispatch and safety about 'dashcam events'. Your clean MVR and perfect CSA score mean little or nothing now...you have to drive for the camera now. Let someone get within 200 feet of your front bumper in rush hour or hit 71mph at the bottom of a hill at 3 am and you'll have some 'splainin to do.

    Company used to pay a bonus to drivers who stayed out more than 30 days...did away with it, which amounted to a 7 percent pay cut to their hardest working drivers...the ones who kept the equipment rolling rather than sitting and weren't always whining about home time.

    Advice to Management

    Get rid of the cameras, rehire the hundreds of dispatchers and breakdown personnel you laid off last year, try to get people dispatched on loads before they're already 12 hours late...in other words try to get the company back to where it was a year or two ago. ANSWER THE PHONES ! or at least change the hold music and the nagging safety messages that drivers have to endure twenty minutes of as they wait for a correct pickup number.


  5. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver in Detroit, MI
    Former Employee - Delivery Driver in Detroit, MI
    Recommends
    Approves of CEO

    I worked at U.S. Xpress full-time (Less than a year)

    Pros

    Fun, travel, pay, protocol, difficult

    Cons

    Travel, store location, difficult,


  6. Helpful (1)

    "Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chattanooga, TN
    Current Employee - Anonymous Employee in Chattanooga, TN
    Approves of CEO

    I have been working at U.S. Xpress full-time (More than 10 years)

    Pros

    Executive Team seems to work hard to improve the company.

    Cons

    Company doesn't promote employees from within the company for management positions. Often those external managers that have been hired at an inflated, stay long enough to get extended education in a specific area and then leave for other opportunity.


  7. "Otr driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OTR Truck Driver in Markham, IL
    Current Employee - OTR Truck Driver in Markham, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U.S. Xpress full-time (Less than a year)

    Pros

    Newer equipment, Get pre assigned loads quickly.

    Cons

    On hold forever , equipment breaks down , send you to closed shippers, Dispatch doesn't have a clue when you call after your assigned FM hours, No layover pay on Sunday , .33 cpm starting pay rate, out with trainer for a very long time, make you cover toll costs and you get reimbursed

    Advice to Management

    Give a raise and explain more during orientation. You don't even find out the OTR pay rate until you solo out.

  8. Helpful (1)

    "OTR and Dedicated Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Truck Driver
    Former Employee - Truck Driver
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Xpress full-time (More than a year)

    Pros

    The travel was good and learning.

    Cons

    The communication between driver and Fleet Managers could've been better.

    Advice to Management

    The night and weekend Fleet Managers are flooded with drivers, they need help.


  9. Helpful (1)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Xpress full-time (More than 3 years)

    Pros

    Depending upon what business unit you are in, the people can be pretty good to work with. Work life balance is solid as well.

    Cons

    Most levels of Management do not have a clue what they are doing so the company does poorly. Lack of direction in some areas, no recognition or opportunities for advancement for hard working, knowledgeable individuals.

    Advice to Management

    Try to change your style in order to keep talent not necessarily in Ops. Turnover outside of Ops is through the roof due to low pay, lack of recognition, poor management, etc.


  10. "Account Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Xpress full-time

    Pros

    Benefits, Compensation, Relationship with drivers,
    Compensation
    Relationship with drivers

    Cons

    No life outside of work
    Little opportunity for advancement
    Long work days and hours
    Bad Management


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