UAE Exchange Reviews | Glassdoor

UAE Exchange Reviews

Updated March 22, 2017
62 reviews

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Full-time Part-time

2.7
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62 Employee Reviews

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Pros
  • Location and work life balance is good (in 3 reviews)

  • Good work environment, learned alot regarding financil services, customer services, etc (in 4 reviews)

Cons
  • As a Exchange company, where products diversification is limited as so career growth & Compensation & Benefits are too limed (in 8 reviews)

  • Zero work/life balance due to EXTREME underpay in salary compared to industry market average (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "I worked for almost 1 year."

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Jersey City, NJ
    Former Employee - Customer Service Representative in Jersey City, NJ
    Recommends
    Positive Outlook

    I worked at UAE Exchange part-time (More than a year)

    Pros

    Working over there gives you lot of confidence to handle customers .

    Cons

    some of the downfalls are customers have no time to wait and anything wrong from the agent customer go in for a complaint

    Advice to Management

    Management should be aware that agents take a lot of strain to meet customer needs negligence from the management leads to lot of problems.


  2. "STAY AWAY - WORST COMPANY EVER!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCO in Mississauga, ON (Canada)
    Former Employee - CCO in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at UAE Exchange full-time (More than a year)

    Pros

    - No responsibility other than work on daily tasks that took no more than 10 minutes to complete
    - Location close to mall, highways

    Cons

    - This company is a complete SCAM! They lie there way into employees believing long term growth, success, etc. but it's all dishonesty
    - Company fired top level head due to internal politics and company trying to save money and deepen their own pockets
    - Outlook/projection of company is complete BS - they are doing very bad in the Canadian market mainly targeting foreign workers, new immigrants, etc.
    - Zero business in Canada, they've closed 90% of their branches in the past 2-3 years due to a decrease in business
    - Small "corporate head office" in Mississauga near the Square One mall. Due to lack of business, they are moving to a merged property in Brampton working in the Xpress Money office
    - ZERO respect for employees. Typical Indian company with Indian mentality of dominancy and superiority (top level is full of themselves' with arrogance, ego, stubbornness and view that they know better than anyone else)
    - NO growth at all (they try selling you the idea that there is growth)
    - Office itself is in bad condition, lights don't even work, broken drywall and gaps in ceiling, space for probably a good 15-20 people but only 4 people in total (yes, literally) working in office
    - Top level management barely present with excuse of "business meetings" while in reality there is no meetings
    - No moral conduct towards employees at all
    - Constant verbal abuse
    - Zero work/life balance due to EXTREME underpay in salary compared to industry market average
    - Prejudice/racist top-level management (not all but majority)
    - In summary, this is NOT a company you want to work for if you are trying to grow and make a career. If you are looking for a quick time pass, sure, this company will allow you to virtually conduct no work and get paid, but they get rid of their employees as quick
    - If you get an interview for this company or see a job posting, ignore it (this is the best advice)

    Advice to Management

    - Develop respect for your hardworking employees
    - Learn basic manners and remove your Indian way of thinking and lack of respect for others
    - Be honest and don't beat around the bush


  3. "Good place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Back End Operations in Kochi (India)
    Former Employee - Back End Operations in Kochi (India)
    Recommends
    Positive Outlook

    Pros

    i had a nice team so it was good to work there

    Cons

    Nothing to be pointed out


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Senior Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Remittance Officer and Supervisor in London, England (UK)
    Former Employee - Senior Remittance Officer and Supervisor in London, England (UK)
    Recommends
    Positive Outlook

    I worked at UAE Exchange full-time (More than 5 years)

    Pros

    Great learning experience, great colleagues!

    Cons

    Low salaries and short staffed.

    Advice to Management

    Could do with more salary hikes.


  6. "financial growth is very bad. expierience is good. have value experience certificate."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Officer in Nedumangad (India)
    Former Employee - Junior Officer in Nedumangad (India)
    Doesn't Recommend
    Positive Outlook

    Pros

    experience in financial activities and marketing`

    Cons

    low salary package, having field works, risk handling


  7. Helpful (1)

    "Senior Officer- UAE Exchange Central Operation Dept & Western Union Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Officer- Central Operation Department & Western Union Support in Dubai (United Arab Emirates)
    Current Employee - Senior Officer- Central Operation Department & Western Union Support in Dubai (United Arab Emirates)

    I have been working at UAE Exchange full-time (More than 8 years)

    Pros

    UAE Exchange is World’s leading Money Exchange, There we get many opportunities to learn more, how to work under pressure,how to serve the customer in best way, how to handle customer Complains in an effective manner..

    Cons

    I am looking for better career prospectus where i can utilize knowledge and experience i gained to have a better Work/Life Balance . As a Exchange company, where products diversification is limited as so career growth & Compensation & Benefits are too limed. To grow and learn further, a movement is vital for long term career future.


  8. "A relaxed company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UAE Exchange full-time

    Pros

    Location and work life balance is good.

    Cons

    Management has to understand the working well.


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Officer in Ra's al Khaymah (United Arab Emirates)
    Current Employee - Service Officer in Ra's al Khaymah (United Arab Emirates)
    Recommends
    Positive Outlook

    I have been working at UAE Exchange full-time

    Pros

    Transparent and trustworthy and the company has the largest presence across the Globe.

    Cons

    Salary increases nill; bunoses also nill but incentives are good

    Advice to Management

    Salary should increase yearly.


  10. "Making of a Most Admired Global Brand."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dubai (United Arab Emirates)
    Current Employee - Anonymous Employee in Dubai (United Arab Emirates)
    Recommends
    Positive Outlook

    I have been working at UAE Exchange full-time

    Pros

    UAE Exchange as a company is as dynamic as its leadership having clear cut Vision, Mission , Core values communicated to all employess. The work environment is collaborative laying emphasis on embracing innovation, delivering positive customer experiences and ensuring compliance to regulations.

    Cons

    The rapid expansion of the company over 30 countries brings with it the challenges of uniformly applying best practices at the pace envisaged.

    Advice to Management

    The current emphasis on transformational projects apart from business as usual coupled with focus on providing work environments that are empowering and happiness oriented will be the game changer.


  11. "full time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Compliance Officer in Edmonton, AB (Canada)
    Current Employee - Branch Compliance Officer in Edmonton, AB (Canada)
    Doesn't Recommend
    Positive Outlook

    I have been working at UAE Exchange full-time (More than a year)

    Pros

    AML training, good experience of handling various currencies.

    Cons

    Work environment and policies are not at all as per Canadian standards.

    Advice to Management

    Management should work hard to retain their customers by not only keeping them happy but also should keep its employees happy.


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