UCare Reviews in Minneapolis, MN | Glassdoor

UCare Minneapolis Reviews

Updated January 2, 2017
21 reviews

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Minneapolis, MN

3.8
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Jim Eppel
3 Ratings

21 Employee Reviews

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  1. Helpful (2)

    "Administrative Support Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at UCare full-time (More than 3 years)

    Pros

    Excellent benefits, work/life balance depending on manager or department. Layoff was done in a respectful and generous manner. Superior reputation, Top Places To Work winner.

    Cons

    Layoffs allowed people pleasures to stay and let go people that actually knew what they were doing. Uncertain future.

    Advice to Management

    You request input from employees, but don't hear what they are saying.


  2. Helpful (1)

    "No Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Location, company size, healthcare mission

    Cons

    No direction or path forward, limited skill set to make any vision happen, management not coordinated, heavy dependence on contractors/consultants, needs a management refresh

    Advice to Management

    Get more strategic, get more innovative, remove the management politics


  3. Helpful (4)

    "Wonderful people. Challenging future."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Exempt Single Contributor in Minneapolis, MN
    Former Employee - Exempt Single Contributor in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at UCare full-time (More than a year)

    Pros

    Wonderful people. Employee health and fitness options. Supportive management. Open door policies all the way up to CEO level. Great work/life balance.

    Cons

    Challenging future ahead. Management has difficulty delegating decisions, especially low level decisions. Not enough people around to do the "run the business" work let alone "grow the business."

    Advice to Management

    Keep doing what you're doing adhering to core values! Keep treating employees with dignity and respect. Keep focusing on the member experience. Seriously look at the performance, capability, and qualifications of people in middle management. Change the culture to one of empowerment for non management instead of treating non management people like assembly line workers.


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  5. "Medicare Member Services Representative (Call Center)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medicare Member Services Representative in Minneapolis, MN
    Former Employee - Medicare Member Services Representative in Minneapolis, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at UCare full-time (More than a year)

    Pros

    Excellent pay for what you are doing (inbound call center). Most call center positions at UCare start around $16-$17/hour for a temp, but if you get brought on full time they start around $18-$19/hour.

    Company culture is fun and positive. It doesn't feel like they are trying to squeeze the life out of you like some other call centers.

    Cons

    I was a part of their 2016 layoffs...which sucks. Other than that, there is not a lot to complain about.

    Advice to Management

    Make more of an effort to retain good employees. Hire more people in your call center (especially in the transportation/healthride queues) so your reps don't get burned out.


  6. Helpful (1)

    "Significant changes ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Communications Specialist in Minneapolis, MN
    Current Employee - Marketing Communications Specialist in Minneapolis, MN

    I have been working at UCare full-time (More than a year)

    Pros

    UCare has been known as a good company but proceed with caution, as the massive reorg and layoff of hundreds of employees planned for January 2016 will likely change this company significantly. Whether it is a positive or negative change will take some time to determine. It may take most of 2016 to see how the company will emerge from this challenge.

    Cons

    There is internal pressure to participate in UCare's multitude of volunteer "opportunities," which can add additional stress to those of us who work long days, and also have family and other professional obligations that require time and attention.

    Advice to Management

    Spend more time planning, so you spend less time producing. There are many rush projects instead of planning and strategy. The marketing is very reactive, and the focus is to "push" materials instead of to "pull" people in with valuable, engaging content. It's not unusual for members and prospects to complain they receive too many UCare communications by mail and phone.


  7. "UCARE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Minneapolis, MN
    Current Employee - Customer Service in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at UCare full-time (More than a year)

    Pros

    Professional work environment and friendly staff

    Cons

    Location and parking space could be better. The building and roads look rather old.

    Advice to Management

    Parking tab replacement should be free of charge


  8. "Good Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook

    Pros

    I love the culture at UCare. It's a very diverse environment and it's a comfortable work environment. I love the structure of the building and the location.

    Cons

    Love the coffee shop across the street, but would love to see a Caribou as well :)


  9. Helpful (2)

    "They get rid of you after they use you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Minneapolis, MN
    Former Employee - Customer Service Representative in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's a great company to work for. They have luncheon for employees. There's plenty of positions open, but managers pick their favorites.

    Cons

    Management is horrible. Went through 3 different supervisors in under one year. I notice that supervisors always had their favorites. No one gets treated the same or equal here. There's so much tension between many supervisors and employees. There were also many new temp employees and helping to train them would be a hassle on a busy day. But as hard as you work, they would never hire you. Instead, they lay you off then hire a new team. This process repeats itself often. There's no chance of temps getting cross train or going into a different position. Management will not help you get a job, they don't want you to succeed, instead they would bash out all of your flaws and make you stay on the same team under them.

    Advice to Management

    Whenever there was a new supervisor, there's always a change of rule or policy. Sometimes none of the supervisors would get along and would tell their "team" a different policy. So the whole department aren't even following the same rules.


  10. Helpful (3)

    "It was a good at the beginning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UCare full-time (More than 3 years)

    Pros

    Good Health Insurance Benefits and PTO

    Cons

    They have a revolving door. One minute you are given a very good performance review, then the next they start looking for any legitimate reason to dismiss older employees, without any warning.

    Advice to Management

    Upper Management should really see whats going on in the HR department. So many things go on behind the scenes. Management should really look hard and deep at any new upper management before hiring thm.


  11. "Call Center Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Minneapolis, MN
    Former Employee - Call Center Representative in Minneapolis, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at UCare full-time (More than a year)

    Pros

    - Decent pay for the work you are required to do
    - Location and Building are great
    - Opportunity to take on new responsibilities

    Cons

    - No flexibility
    - Outdated performance standards
    - High turnover of employees
    - System is set up to be micromanaged

    Advice to Management

    Upper Management is making the right choices in terms of business direction
    Company will continue to grow because of their decisions, no they just need to take care of the employees a little bit better.



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