UDR Employee Reviews about "working for udr"
Updated Sep 19, 2023

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- "Escalations with residents can get very difficult and upper management don't realize how much the first line employees can struggle emotionally and mentally." (in 16 reviews)
- "NO work life balance because you are constantly on call since the temp concierges are not properly trained." (in 9 reviews)
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Reviews about "working for udr"
Return to all Reviews- 1.0Jan 11, 2019Resident Services CoordinatorFormer Employee, more than 1 yearNewport Beach, CA
Pros
- Rent discount (30% off) -Small Commission for renting reserved parking & adding pets to leases -On-site staff usually tries the best they can with the little resources allocated for them (lack of resident funds for events, small staff at large properties, etc.)
Cons
From the beginning there was minimal training, multiple RSC's started and quit within my year of employment. The on-site team worked numerous weeks of overtime yet we were frequently discouraged and scolded from working so much. However, when you have a small staff and 5000+ residents to handle (upper management rarely steps in to help), it was impossible not to work extra hours. There is NO work to life balance. At. All. There was heavy favoritism from upper management. This made it extremely difficult for employees to grow within the company (though UDR will try to convince you otherwise). Gossip and lies spread rampantly amongst employees, furthering the favoritism to those who lingered in our superior's office cracking jokes, avoiding work and talking behind coworker's backs. UDR also does not prioritize their residents (unless you work for a luxury property), making it extremely difficult to enjoy working when residents constantly complain and berate you for the lack of funds or attention from the corporate office. Also, do not expect weekends off as they are the busiest time for leasing. Expect to be overworked, stressed and enjoy dealing with the daily resident issues that never end.
7 - 2.0May 2, 2011Anonymous EmployeeCurrent Employee
Pros
UDR has a good training plan implemented through the corporate office. You will probably attend 2-3 of these classes a year which helps keep your daily duties relevant. They are pretty flexible in getting time off, good benefits, and overall, everyone knows how to have a good time at work as well as outside of work.
Cons
There is a lack of communication from upper management regarding what works on a property and what they want to see implemented. The Denver office is really good at creating new business practices for everyone to follow, but horrible at researching what will actually be effective on a property. UDR will tell you what you want to hear to get you in the door and then forget about you. During the interview process, I was told that I would move up in the company within 6 months and have another big promotion most likely within a year. Needless to say, this has not happened and I was considered 'lucky' to receive only a 1% raise...far from the several different types of bonuses that I was promised. I guess this raise was meritted after my job duties increased tenfold and I was not being compensated for these new dutiesI did not sign up for. When explaining my job role, I tell people I do just about everything, as that is what I do The level of professionalism at UDR is below subpar. Employees are not treated the same or with respect. HR does a horrible job addressing serious complaints, which in the end, could cost them. Everything revloves around the bottom dollar and what is best for the company, not its employees. UDR would rather hire new employees at a cheaper rate than address the issues of its hard working employees that have been with the company for years. Considering the industry, they should know that in retrospect, it is cheaper to keep a current employee than to hire a new one. Working for UDR will give you relevant industry experience and build your resume, but that is about it.
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