UHEAA Reviews | Glassdoor

UHEAA Reviews

Updated April 17, 2017
15 reviews

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15 Employee Reviews

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  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community OUtreach Specialist
    Current Employee - Community OUtreach Specialist
    Recommends
    Positive Outlook

    I have been working at UHEAA full-time (Less than a year)

    Pros

    The benefits are fabulous and the work environment is very positive. There are a lot of opportunities for professional development

    Cons

    No cons that I can think of.

    Advice to Management

    Continue to provide good opportunities for growth!


  2. Helpful (2)

    "Many things wrong - Not a career path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Salt Lake City, UT
    Former Employee - Team Lead in Salt Lake City, UT
    Doesn't Recommend
    Disapproves of CEO

    I worked at UHEAA full-time (More than 3 years)

    Pros

    Benefits are the best in the state, free trax pass, on-site gym. Pay is comparable to that of other state jobs.

    Cons

    Nepotism is rampant, and the Director is running the place into the ground. Management only cares about numbers. Call center morale is low and nothing is being done to boost it. HR is cold and does not do a good job of representing a unbiased resource for people who feel harassed. Turnover is high and the company jumps between layoffs and hiring mass groups of call center staff.

    Advice to Management

    Pay attention to how your employees feel. Listen to feedback. There will be less turnover if you make the call center staff happy and make them more comfortable instead of doing things like "craft" projects once a month or making crappy popcorn occasionally.

  3. "Great Pay and Benefits, Lots of Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Negative Outlook

    I worked at UHEAA full-time (More than a year)

    Pros

    Very good benefits and salary, lots of opportunity for growth.

    Cons

    Top leadership overlooks a lot of things, middle management has a tendency to micro-manage. A lot of preference for advancement is given to seniority, even if there are other more qualified candidates that have been there for less time. The result is a lot of upper management that has been there a long time, but not necessarily the most qualified. They are very resistant to change.

    Advice to Management

    Take concerns of non-management personnel more to heart, and be more inclusive of their ideas.


  4. "Opportunities, Benefits and Positive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Salt Lake City, UT
    Current Employee - Supervisor in Salt Lake City, UT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at UHEAA full-time (More than 5 years)

    Pros

    I started at entry level and have had multiple opportunities for advancement. Smart work and positive attitude are rewarded. Excellent health and dental benefits, free parking and Trax, gym membership next to free, half off tuition at the U of U plus additional tuition reimbursement to attend almost anywhere, best retirement in the State, too much paid time off really, mission-oriented, rapidly growing. Servicing group is highly supportive if you take your job seriously, want to excel, and take feedback to heart. Management of servicing group is approachable, thrives on feedback and ideas, and fosters great work-life balance.

    Cons

    Huge growth spurt, trying to stay ahead of the growth.

    Advice to Management

    Invest in technology and you wouldn't have to spend so much on people and on support costs.


  5. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The benefit package is excellent. Vacation, inexpensive healthcare, tuition discount.

    Cons

    Management has created a terrible culture. UHEAA is in the middle of a crisis.

    Advice to Management

    The executives need to leave their offices and connect with staff. Just not the call center, all of the support services need to hear your vision and voice. The rumors are this business is dying, and we are desperately trying to survive by duck taping the business together. There is a reason all of the good, long term employee left. Now it's like you are picking through the bones trying to salvage the organization.


  6. "Great benefits and Micro Managing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    Half off tuition at University of Utah, tuition reimbursement for qualifying degrees up to $1500 a year, health plans, 8 hours vacation and 8 hours sick time accumulates per month, good downtown location, free parking pass for garage (also works on Trax), stable full time work with extra holidays thrown in every now and then.

    Cons

    The biggest downside is the micromanagement that occurs in the call center. Prepare for someone to be breathing down your neck about phrasing, office conversations, dress and bathroom time. You can get a scolding for simply talking about current events (non political) even in a neutral open manner, if you have gone more than 30 seconds over the allotted time between taking calls, and pretty much everything you say.

    Advice to Management

    You are chasing away some of your most dedicated employees over petty matters that aren't negatively impacting customers. The people that work here should be able to maintain healthy human interaction with coworkers when it isn't offending or a sensitive topic. If someone is maintaining numbers and quality ease up on cracking the whip.


  7. "Uheaa is a great place"

    StarStarStarStarStar
    Current Employee - Supervisor in Salt Lake City, UT
    Current Employee - Supervisor in Salt Lake City, UT
    Recommends

    Pros

    Great place to work. Promotion from within so lots of growth opportunities. Great health benefits and1/2 tuition at the U of U

    Cons

    It's a government agency so there are lots of rules and regulations that limit some flexibility.

    Advice to Management

    Be more open to outside ways of thinking. Management team is very stable but may be stale and needin new ideas.

  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Opportunities, benefits, coworkers, pay, location

    Cons

    Schedule, flexibility, schedule, time, flexibility


  9. Helpful (2)

    "No growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communication in Salt Lake City, UT
    Current Employee - Communication in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook

    Pros

    benefits are not that bad.

    Cons

    Managers with huge egos. Make sure you know your manager.

    Advice to Management

    Life is too short. Let other people win too.


  10. "Overall Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at UHEAA full-time (More than 5 years)

    Pros

    Medical/Health, Tuition reduction and reimbursement, UTA pass, free parking at The Gateway

    Cons

    Selective with Job advancement, HR not very good at handling tough situations


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