UKG Employee Reviews about "management"

Pros

The biggest Pros for Ultimate are that they pay for 100% of your medical benefits, and they fly every employee down to Weston, FL for the New Hire Orientation. If you have a family, the medical benefits can be huge. If you are single, they're not a big selling point.

Cons

Speaking in regards to the Department I was in, Customer Success in Atlanta, the culture and morale are shot. Director-level leadership (and consequently middle management below them) have a very authoritarian approach to leadership. Questions, comments, and concerns from Employees are not desired, not welcomed, and will result in that Employee being chastised by management. If you have concerns about a process or policy change, you are brushed off by management as 'afraid of change,' and your concerns and ideas are ignored. Leadership in that Department will also stand in the way of their Employees being promoted and advancing out of the Customer Success Department. If you're interviewing for a job in September, they have no problem telling the department you're interviewing with that you cannot start that job until February of the next year, 5 months later... That makes candidates (very qualified ones) undesirable to other departments, and can cost people job opportunities. Management will also pick and choose when to enforce company policies and procedures, and when to supersede them with 'management discretion,' based on whichever scenario benefits them. In the HCM/Payroll Industry, the Year End time is, by nature, stressful. Additional hours are necessary to get the job done. The con with this is that at Ultimate, you are required to work mandatory weekend hours and evening hours, but you receive no financial compensation of any kind. You are literally working for free when you come into the office for a 'Mandatory Saturday' and when your manager tells you on Wednesday that you all have to stay 2 extra hours that Thursday evening. They try and make it better by giving you an additional PTO day for each Saturday you work, but it's no skin off their backs if everybody has an additional PTO day. It doesn't cost Ultimate a penny, and the only people it hurts are the other Employees, who have to cover additional workload with more people on PTO.

Pros

- Good employee centric policies - Open communication among departments - Departments working on latest technologies

Cons

- Nepotism: KRONOS is full of old employees and relatives of Management (upper and middle) - You can't dare to work on any new tool/technology which your manager hasn't heard of. - My manager favored recruiting anyone, even if they are remotely related (it could be same college, same state, same village or even same caste!). Our recommendations- in the trash bin! - Old employees outcast new employees and don't let them be visible to the management. - Manager will try everything to stop you, if you think about leaving his team, be it IJP or personal growth. They favor only the boot-lickers. - Favortism, Favoritism, Favoritism!!

Pros

Excellent culture, attracts the best, smartest people from respective industries. Very supportive management, everyone is friendly and always willing to help. Excellent human management solutions that are truly developed with the end user in mind and make their work lives simple. Ultimate heavily invests in making our products better and better. Unbelievable culture translates into amazing client support, which keeps me focused on bringing in new business rather than putting out fires. People first attitude is not just something that is talked about, top down walk the talk and it translates throughout the business.

Cons

Being in sales, the only challenge i can think of is getting the Ultimate name out there, however its a positive within the negative that more money is put towards making our products world class than marketing our brand or diluting the territories with excessive amounts of sales people.

Pros

UKG is truly a dream company to work for. They follow through on their promises, we all care for each other, and the executives truly care about us. They are constantly adding meaningful and impactful benefits and always taking suggestions.

Cons

There are really no downsides to working at UKG. I have experienced multiple departments and management and they all have been excellent And truly care about your well-being.

Pros

Employees stay for the benefits...when in reality, they’re hiding under mask and dying on the inside.

Cons

Im a legacy Ultimate Software employee and ever since the merge with Kronos Inc...things have changed for the worse. And every employee/coworker I speak with agrees with me. They’re just afraid to speak up (management is quite scary and never helps so it is completely understandable). - More stress on the department to meet production goals - Managers don’t care about the well-being of employees - Production matters most - Whole department struggles with production and managers keep making the situation worse bu pushing more production - Team bonding doesn’t exist. Only thing that matter is production - Our program sucks and processing is slow. This slows down our production and there is nothing we can do about it - After the merge, the company decided to employe people in India to do dirty work - No longer hiring new employees for USA/NA. Would rather employ people in India because its cheap labor - When an employee brings up the stress and inability to keep up with production, manager pushes it aside and gives “it is what it is” excuse - Probably wont have a job in the next few years and will be replaced by India employees

Pros

I cannot rave enough about this company. IT really is a people first mentality. The job is challenging (but in a good way) and the peers and upper management are very supportive. Not to mention great benefits.

Cons

I wish I had come to work here much sooner

Pros

Very helpful team and interesting work environment.

Cons

The workload is interesting and challenging but the team I was in was stuck in development due to management decisions.

Pros

Culture, UKG breathes it's tagline that is 'Our culture is people'. Truly cares for its people. Competitive pay - pays very well. Approachable Management - frontline employees feel at ease approaching the senior management and put their ideas on the table

Cons

Nothing I have found so far

Pros

The culture is phenomenal and one I don’t believe I’d come across again. The work life balance is second to none and I feel Aron genuinely means what he says (he’s a great speaker by the way!) and so you whole heartedly believe him too. Management support his beliefs and trickle them down through the company which leads to an ultimately happy workforce

Cons

It’s difficult to know where the direction of your role is going all to often and there is minimal career progression. You either have to rely on them believing in your talent (and you’re either in or not!) or start looking for a new job when you’ve personally achieved what you want. Its hard to trust in some of the management, between the constant changes in faces (UK) or the lack of discretion (Globally) amongst the senior levels. It feels like EMEA is going downhill rapidly which is a real contrast from a couple of years ago, where it was the place to be! It’s an after thought to the US and if recommendations and feedback are going to be given, it would be more worth while if it was actually acted on.

Pros

- I don't know of any pros that I heard of.

Cons

The company is delusional. They think that in order to do the work as their 'Technical Support Engineer' you have to have a Computer Science/Engineering/IT degree when someone with a GED can do the job. The job requires no brain because it's just answering calls and resolving low-level technical issues of their proprietary software products. If you just get trained for a few months on their products and you're even slightly technically savvy, you'd have no problem doing the job. They shouldn't be allowed to use the word 'Engineer' on the job title Technical Support Engineer. It's an insult to people who actually went through college of engineering and actually have a Bachelor's degree in Engineering. 99% of the people who are 'Technical Support Engineer I/II/III' wouldn't last a year at an engineering school. If you've just gotten out of school with a degree in STEM and you're not one of those fortunate graduates who were lined up with jobs before you graduated, avoid working at this company as their 'Technical Support Engineer' just to get some 'experience' for your resume. An acquaintance of mine made the mistake of doing this and he said it was the worst decision in his life. Lake Mary location is terrible. There is one manager that is just utterly terrible and apparently the only reason he got the job is because he had been with the company for 10~15 years when the company was relatively unknown and needed to hire people. From what I've heard, the manager is extremely temperamental - throws baby tantrums every other hour. If you make even a small mistake, be prepared to be called out in front of everyone. Also, if he doesn't like you for whatever reason, good luck with the toxic work environment. If he likes you, he won't care about any mistakes you make. All the evidence points to that this particular manager is clueless about proper employee management and interactions - probably because he hasn't received proper manager training and also lacks education. Other managers are alright.