UMUC Reviews | Glassdoor

UMUC Reviews

Updated May 12, 2017
241 reviews

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Full-time Part-time

3.5
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UMUC President Javier Miyares
Javier Miyares
6 Ratings

241 Employee Reviews

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Pros
Cons
  • It sometimes feels like a Call Center (in 18 reviews)

  • Upper management keeps changing hands so the projects are constantly being changed or forgotten (in 12 reviews)

More Pros and Cons

  1. "YES! Heard and respected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Professor in Largo, MD
    Current Employee - Associate Professor in Largo, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UMUC part-time (More than 5 years)

    Pros

    Great job, feel heard and respected, work load is fair, collaboration and engagement is encouraged

    Cons

    none so far, it is a big organization so for people who don't like big organizations it might not be a good fit

    Advice to Management

    Yay! Glad to be at UMUC!


  2. "Happy to be seperated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruitment Specialist in Largo, MD
    Former Employee - Recruitment Specialist in Largo, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UMUC full-time (More than 3 years)

    Pros

    Great companies that truly cares about the education of the students.
    Great leave benefits.

    Cons

    Only senior management is paid well.
    Micromanagement.
    They prefer staff to be "yes people" no questions asked.

    Advice to Management

    Pay front line employees better and don't micromanage.


  3. Helpful (1)

    "UMUC is best seen in a rear view mirror"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Coordinator in North East, MD
    Former Employee - Education Coordinator in North East, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at UMUC full-time (More than 3 years)

    Pros

    GREAT front line staff. Colleagues were knowledgeable and helpful. Students would be lost without the advisors.

    Cons

    Horrible leadership and management. The business model is to only help students who are having issues. By that time it's usually too late. Recruitment is high-pressure sales (think timeshares and used cars) and new enrollment numbers are paramount to everything else (including student retention numbers).

    Advice to Management

    Step aside and allow mid-level managers to work for the students. If not, change the slogan from "students first" to "enrollment numbers first".


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  5. "IT service desk analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in North Brentwood, MD
    Former Employee - Service Desk Analyst in North Brentwood, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at UMUC full-time (Less than a year)

    Pros

    Friendly work atmosphere; nice vacation time, benefits and awesome co-workers. There is also room to grow, voice your opinions on certain issues at the service desk. Meetings every Friday to recap and display future announcements.

    Cons

    Very fast pace at times. On call phone could cause your weekends to be spent at home. The on call phone has an SOP guideline that helps the Analyst handle issues; the only problem is that the Analyst must have the phone and laptop with them everywhere they go invade an issue was to arise


  6. "Not like any other higher education institution. UMUC embraces diversity, innovation and investing in its people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Baltimore, MD
    Current Employee - Director in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UMUC (More than 3 years)

    Pros

    Investing in professional development, telework, benefits, pay, people, changing environment.

    Cons

    State laws and regulations can cause hold up on getting things done.

    Advice to Management

    Keep being different! And continue the transparency that you have with staff. (Town Halls are great).


  7. "Advanced Certification Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Certification Specialist in Largo, MD
    Current Employee - Advanced Certification Specialist in Largo, MD
    Recommends
    Positive Outlook

    I have been working at UMUC full-time (More than 5 years)

    Pros

    Tuition Remission; Work/life balance; Gym and cafeteria in building

    Cons

    People hired from outside of UMUC are paid more than those promoted from within

    Advice to Management

    Offer more pay to those promoted


  8. "Excellent University to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in Largo, MD
    Current Employee - Adjunct Faculty in Largo, MD
    Recommends
    Positive Outlook

    I have been working at UMUC part-time (More than 5 years)

    Pros

    Teach online classes. Have complete autonomy and flexibility.

    Cons

    Class sizes can be large, and you are encouraged to be very generous in passing students.


  9. "Academic Advisor: Education Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Military Education Coordinator in Baltimore, MD
    Former Employee - Military Education Coordinator in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UMUC full-time (More than 3 years)

    Pros

    Reliable pay check. A lot of PTO and you get tuition remission. It's a great stepping stone to bigger things

    Cons

    No compensation for being a good or even above average employee. The yearly review that they make you put effort into yields 1-3 perfect increase and it will be the exact same as the slacker sitting next to you

    Advice to Management

    Ride the wave while you can


  10. "Adjunct Faculty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in College Park, MD
    Current Employee - Adjunct Faculty in College Park, MD
    Recommends
    Positive Outlook

    I have been working at UMUC part-time (More than 3 years)

    Pros

    Offers opportunity to work remotely

    Cons

    The salary is very low.

    Advice to Management

    Give adjunct faculty a raise.


  11. "Entry Level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Academic Advisor in Upper Marlboro, MD
    Current Employee - Academic Advisor in Upper Marlboro, MD
    Doesn't Recommend

    I have been working at UMUC full-time (More than 3 years)

    Pros

    The benefits and leave are amazing!!! Medical, Dental, Vision, 401k and tuition reimbursement

    Cons

    Management needs a lot of work.

    Advice to Management

    Micromanage doesn't get the job done.


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