UMUC Reviews | Glassdoor

UMUC Reviews

Updated October 13, 2017
266 reviews

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3.4
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UMUC President Javier Miyares
Javier Miyares
20 Ratings

266 Employee Reviews

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Pros
Cons
  • It sometimes feels like a Call Center (in 20 reviews)

  • Upper management doesn't seem to listen to employee concerns (in 13 reviews)

More Pros and Cons

  1. "Collections Administrative Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Largo, MD
    Former Employee - Collections Specialist in Largo, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UMUC full-time (More than 3 years)

    Pros

    great place to work because of benefits

    Cons

    pay is not good but flexible


  2. "UMUC Europe"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMUC (More than 3 years)

    Pros

    Assisting students as they pursue an education is highly rewarding.

    Cons

    Communication with directors and seniors staff can be inconsistent and difficult to coordinate

    Advice to Management

    Be more responsive to stasff

  3. "Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Largo, MD
    Current Employee - Anonymous Employee in Largo, MD
    Recommends

    I have been working at UMUC full-time (More than 3 years)

    Pros

    Very convenient, great people. Tuition remission

    Cons

    Pay is low and limited growth opportunities. Some departments don't allow professional development of employees.

    Advice to Management

    Pay more and allow employees to develop to enhance their career/potential, and contribute the new developments to organizational success


  4. Helpful (1)

    "Great organization, minimal room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Military Education Coordinator
    Current Employee - Military Education Coordinator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UMUC full-time (More than a year)

    Pros

    Great teamwork, open communication, and a solid understanding of the work-life balance. I value the transparency of the organization and that even the President makes time in his schedule to sit with us and discuss the organization.

    Cons

    Little room for advancement or inner-office benefits (ie: daycare) unless you work up at the headquarters office. If you are a field employee working with the military students, you will still get the same pay as others in your field at the headquarters location, but they earn far more non-monetary benefits.

    Advice to Management

    Remember us out in the field and try to find a way that we, too, get to benefit from events like "take your daughter to work day".


  5. Helpful (1)

    "academic Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Academic Advisor in Largo, MD
    Current Employee - Academic Advisor in Largo, MD
    Doesn't Recommend
    Negative Outlook

    I have been working at UMUC full-time (Less than a year)

    Pros

    Leave and co-workers, Great leave time

    Cons

    Management could use training, they don't listen to employees, the micromanagement, paranoia and advising atmosphere is terrible, people leave like every week! and if they have not left they are trying to leave, the place is like the movie "GET OUT" literally! This department is poorly managed. I would not recommend it, and training is survivor island, feels more cutthroat, definitely not like you're being trained. Students are misadvised because advisors are not supported, they are more worried about sales campaigns than actual students and employees

    Advice to Management

    Get training on how to support employees, and inspire them, instead of using fear and intimidation


  6. Helpful (1)

    "Missing the old days...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMUC full-time

    Pros

    Great health benefits and a lot of opportunity to learn about the USM system.

    Cons

    A lot of changes. Unsure of the direction we're going.


  7. Helpful (1)

    "Adjunct Assistant Professor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Assistant Professor in Remote, OR
    Current Employee - Adjunct Assistant Professor in Remote, OR
    Recommends
    Positive Outlook

    I have been working at UMUC part-time (More than a year)

    Pros

    Flexible schedule. Great part-time job.

    Cons

    HR paperwork can be confusing.

  8. "Advance Program Corrdinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Program Coordinator in Wiesbaden (Germany)
    Former Employee - Advanced Program Coordinator in Wiesbaden (Germany)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UMUC full-time (More than 5 years)

    Pros

    Chance to work in any of UMUC's 140 locations in Europe, Asia, Africa, mainland USA and Hawaii. Working with American service members and thier families as they pursue thier degees.

    Cons

    Home sickness is a possibility in the first few months if you are overseas.


  9. "Education Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UMUC full-time

    Pros

    good benefits, ok salary and friendly co-workers

    Cons

    There are 2 certifications you will have to pass at the end of the training. This is not advertised in the job described nor is it really stressed during the first day of introductions by the training staff. They use the certifications as a determiner for employment or termination.

    However, these certifications are a pretend phone conversation with the Senior Training Director. These certification will be about your knowledge of UMUC policies, programs, advising and admissions. My best advise about this is to download and study the Undergraduate and Graduate handbooks on your off hours. The training staff due allow some time to study, but there is not enough time to memorize everything because of training schedule.

    The certification: The training staff will give you three tries at the certification. Honestly, if you don't get the certification on the second try, they will try to work with you, but they have already given up on you. And if you don't perform very well on the third try, they will terminate your contract.

    The hiring date is on or right before the 16th of the month, so if you don't pass the certification you could wait a whole week before the let you go.

    Still, there are some things you have to remember, if the training staff likes you, they will work with you. Don't give they any cause to dislike you. Also, don't mention anything about how bad or inadequate the training is, because it is. They don't want to hear it.

    Also, the training staff consists of former advisors. So they have no real training background themselves. They were just promoted from an advisor position. So, the training is them telling you information. Be ready to sit in a room for 2 to 3 hours having the training person reading PowerPoint sides to you about UMUC.

    Granted, you will get the practice on the phones. There will be observations you will do with the training staff and others that are currently working. Also, you will do the prep for the calls and actually do some calls before the actually certification with a the staff observing you and assisting with the calls.

    But, all this practice means nothing, if you don't pass the certifications. There is not a OK cert, there is only a perfect cert or your out. The reason for this is that the higher 15 to 20 people and then the weed out the OK people.


  10. "Just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at UMUC full-time

    Pros

    Generous benefits and time off
    Engaged, passionate and friendly co-workers

    Cons

    Upper management doesn't seem to listen to employee concerns
    Little opportunity for growth/movement


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