UMass Memorial Health Care Reviews | Glassdoor

UMass Memorial Health Care Reviews

Updated September 12, 2017
14 reviews

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UMass Memorial Health Care President and CEO Eric Dickson, MD
Eric Dickson, MD
5 Ratings

14 Employee Reviews

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Pros
Cons
  • The multiple critical demands mean that you often cannot give the kind of patient care your would like to give (in 6 reviews)

  • Some years non-union employees do not get raises, because union employees get raises (in 5 reviews)

More Pros and Cons

  1. "Incompetent IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bridges Analyst in Worcester, MA
    Former Employee - Bridges Analyst in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UMass Memorial Health Care full-time

    Pros

    Can't think of any except for the free coffee

    Cons

    Complete lack of leadership, no transparency. There are maybe two good managers, the rest have no clue what their own employees are doing and spend most of their time arguing with each other. The pay is crap, raises are non-existent, and the drama is always more important than the task at hand. If you want to set your career back five years while working for a boss that you detest, this is the place to be. Once their Epic project reaches the go-live date, they are in for a rude awakening.

    Advice to Management

    Fire 95% of the staff


  2. "negative culture: unsafe staffing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Respiratory Therapist in Worcester, MA
    Former Employee - Respiratory Therapist in Worcester, MA
    Doesn't Recommend
    Negative Outlook

    I worked at UMass Memorial Health Care full-time (More than 10 years)

    Pros

    This organization offers good dental and health benefits

    Cons

    Respiratory Care Department's management does not stand behind their subordinates. They under-staff and increase patient care loads to very unsafe levels for both patients and staff! Management expects staff therapists to do multiple treats at one time: unsafe! Doctors, nurses and respiratory work against each other. No team approach to patient care, even though management thinks there is; the culture is 'back-stabbing'! Disconnected disciplines: Unsafe!

    Advice to Management

    Improve staffing levels; stand behind and support subordinates; make realistic and safe work assignments; address the disconnect between management and staff.

  3. "Per Diem Recruiter"

    StarStarStarStarStar
    Former Employee - Healthcare Recruiter in Worcester, MA
    Former Employee - Healthcare Recruiter in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UMass Memorial Health Care part-time (More than 3 years)

    Pros

    Wonderful group of supportive staff

    Cons

    It was only for a few months, would have loved to stay on.


  4. Helpful (1)

    "Watch out .. toxic work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Worcester, MA
    Former Employee - IT Analyst in Worcester, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UMass Memorial Health Care full-time (More than 3 years)

    Pros

    Learn new computer technology, IT Staff is generally good but the other half are lazy and dont do their own work

    Cons

    The entire work culture at Umass Memorial is toxic - majority of people that work there - from the secretaries to the doctors all have attitude problems

    no raises after 3 years!!!


  5. "Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Dudley, MA
    Former Employee - Certified Pharmacy Technician in Dudley, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UMass Memorial Health Care (More than 10 years)

    Pros

    Good benefits and pay. Good amount of earned time off. Friendly co workers. Reimbursement of educational cost for some courses, classes.

    Cons

    Condescending attitude my management. Hard to get time off. No room for growth within department. Many staff members are allowed to do a minimum of work while others are expected to pick up the slack.

    Advice to Management

    Treat people with the respect they deserve. Do not micro-manage


  6. Helpful (1)

    "Terrible IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UMass Memorial Health Care full-time

    Pros

    None at the moment

    Cons

    Treats employees terrible, very disorganized, worst management ever.

    Advice to Management

    Get organized and train people.


  7. "RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fair pay, union beneficial for long term employees

    Cons

    Lagging in technology and advancement

  8. "Competitive salary but not worth the hostility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A
    Former Employee - N/A
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefits, competitive salary, depending on the department you can be able to work with some amazingly driven individuals.

    Cons

    Management is extremely corrupt. Union vs. non-union causes many issues. Most work in very stressful, anxiety driven hostile environments.


  9. Helpful (1)

    "ED Registration Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registration Representative in Worcester, MA
    Current Employee - Registration Representative in Worcester, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at UMass Memorial Health Care (More than a year)

    Pros

    They pay very well compared to the other hospitals in the area

    Cons

    My department is terribly managed, the hospital is too big and things just don't get accomplished. My department is experiencing a lot of budget cuts so we often go without breaks.

    Advice to Management

    Listen to your employees!


  10. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay depending on the department,
    good location away from Boston so the commute may be more tolerable depending on where you live

    Cons

    This is such a toxic work environment. I have worked in two different departments and it's terrible.

    Advice to Management

    It's so bad I wouldn't know where to start. I guess the first thing would be to revire the people that have worked there for 30 - 40 years and see if they are still contributing at the level they should be.


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