UMass Memorial Health Care Reviews | Glassdoor

UMass Memorial Health Care Reviews

Updated July 18, 2017
29 reviews

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2.0
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Eric Dickson, MD
7 Ratings

29 Employee Reviews

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Pros
  • Great benefits and amazing people (in 11 reviews)

  • Good benefits, good hours, nice mgmnt (in 8 reviews)

Cons
  • The multiple critical demands mean that you often cannot give the kind of patient care your would like to give (in 6 reviews)

  • Some years non-union employees do not get raises, because union employees get raises (in 5 reviews)

More Pros and Cons

  1. "Decent pay, poor treatment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - STaff Registered Nurse in Worcester, MA
    Former Employee - STaff Registered Nurse in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UMass Memorial Health Care full-time (Less than a year)

    Pros

    Decent pay and good learning environment with the medical school

    Cons

    Nurses eat their young, no accountability

    Advice to Management

    Hold bad employees accountable. Ensure new nurses are given adequate support.


  2. Helpful (1)

    "Manager of Contracting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Contract Manager in Worcester, MA
    Former Employee - Senior Contract Manager in Worcester, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at UMass Memorial Health Care full-time (More than 5 years)

    Pros

    Great Healthcare Benefits, Earned Time can be cashed out. Decent Vacation time.

    Cons

    Senior Management is difficult to deal with. Lack of room to grow. Very politically driven organization. Terrible retirement plan.

    Advice to Management

    Organization needs to develop loyalty below Senior Management. Staff is treated as expendable.

  3. "Processing Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Representative in Oakham, MA
    Former Employee - Billing Representative in Oakham, MA
    Doesn't Recommend

    I worked at UMass Memorial Health Care (More than a year)

    Pros

    There are many departments to work in.

    Cons

    The environment in some areas do not give the employee space to work.


  4. Helpful (1)

    "programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Worcester, MA
    Former Employee - Programmer in Worcester, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at UMass Memorial Health Care full-time (More than a year)

    Pros

    dedicated people
    good pay, beneftis
    some semblence of structure in work

    Cons

    very autocratic management. too much micro management. Don't apply fairness rules across all employees. Some treated as favorites, others ignored or given more work. Too much fire fighting going on with IS. Continuous production issues in IS. Need a better system of accountability and quality control.

    Advice to Management

    maybe a refresher in management school on more up to date methods of interacting and dealing with people. i.e. better people skills.


  5. Helpful (1)

    "Not Impressed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CANCER CENTER COORDINATOR in Worcester, MA
    Former Employee - CANCER CENTER COORDINATOR in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UMass Memorial Health Care (More than a year)

    Pros

    The only pros I can think of is the Union negotiates pay raises although the staff is really underpaid.

    Cons

    Staff is micromanaged. The Management do not want to hear concerns or deal with any Issues that may Arise.

    Advice to Management

    My advice to Management would be to stop wasting time on ridiculous petty Issues and start focusing on the bigger picture.


  6. Helpful (1)

    "Nurse Practitioner for 7 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner in Worcester, MA
    Current Employee - Nurse Practitioner in Worcester, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at UMass Memorial Health Care full-time (More than 5 years)

    Pros

    Co-workers, access to current medical information and protocols, salary for union workers.

    Cons

    Turnover of leadership, top heavy with VP's all making too much money and getting bonuses off the work of their employees, no incentive to learn, salary for non-union employees. The union nurses get raises guaranteed raises and too many nurses take advantage of that. Union is very strong and therefore nurses get away with way too much with no consequences for their actions. Lack of respect and professionalism throughout the company. Too much favoritism, treatment among employees with the same jobs is not equal, some people required to work weekends and holidays and other are not.

    Advice to Management

    Listen to ideas from employees, learn the jobs of those working for you, offer more learning opportunities to those that want to learn, treat all employees equally, create job descriptions that honestly describe the position, rather than adding responsibilities (under the disguise that "things have change") after the position has been accepted.


  7. Helpful (4)

    "Bad Management; Preferential treatment to Favorites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Administrative Float in Worcester, MA
    Current Employee - Medical Administrative Float in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UMass Memorial Health Care full-time (More than 3 years)

    Pros

    Competitive pay, great benefits, wonderful colleagues who work hard and are very supportive; people who really care about their job.

    Cons

    Managers who give preferential treatment to favorites, including letting their favorites get away with pretty much anything, hiring them as managers, etc.

  8. Helpful (2)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Histology in Worcester, MA
    Former Employee - Histology in Worcester, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at UMass Memorial Health Care full-time (More than 8 years)

    Pros

    The great pay! Good benefits. Lots of patients to care for.

    Cons

    Human Resources and Management does not support the employees as advertised on their website. They will lie and make up stories to get their point across. They have the attitude of shoot through the door first and then open it to see what is on the other side, with no care or concern whose career they kill!

    Advice to Management

    Revamp the Human Resourses Department, from the Top down! The culture there is not one of respect for the fellow employees.


  9. "Okay if you don't want hard work to pay off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UMass Memorial Health Care full-time

    Pros

    They offer great benefits although paid time off is earned rather than a set amount each year. The coworkers are great and make you feel like a part of the team.

    Cons

    They leave positions unfilled for way to long even if it has been posted while expected people outside of the position to pick up the slack. They allow for nepotism making it really hard to effectively work and feel like you are not being held back when supervisors are allowed to promote their significant others.

    Advice to Management

    Reward the people who are working hard for you day in and day out. If someone takes on all of the responsibilites of a role and does it with a smile and comes in trying to make things better for their team and management, reward that. If you say that you promote from with in, do that. If you promise a position to someone, keep them in the loop on the status of process and be honest. Stop hiring your friends and start taking care of the people who are taking care of you.


  10. "Shrinking company with poor financial planning and lacks strong process and quality improvement.""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Worcester, MA
    Former Employee - Supervisor in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UMass Memorial Health Care full-time (More than 5 years)

    Pros

    Great experience while it was growing.

    Cons

    It's in debt and currently shrinking.


Showing 29 of 141 reviews
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