UPS Inside Sales Representative Reviews | Glassdoor

UPS Inside Sales Representative Reviews

Updated June 22, 2018
102 reviews

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Inside Sales Representative

3.0
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UPS Chief Executive Officer David Abney
David Abney
39 Ratings

Employee Reviews

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Pros
Cons
  • "seems like some tenured employees struggle with work-life balance" (in 311 reviews)

  • "Sadly UPS sometimes gets desperate to hire new Part-time supervisors" (in 532 reviews)

More Pros and Cons

  1. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Phoenix, AZ
    Current Employee - Inside Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Great company to work for, excellent benefits and definitely room for advancement in the sales field.

    Cons

    If you want to promote in sales in Arizona, it is very competitive and limited growth.


  2. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (Less than a year)

    Pros

    Great company to work for, awesome sales training, lots of great company's value, open opportunity to move up the career ladder, flexible schedule.

    Cons

    favoritism, need to work on the commission system.

    Advice to Management

    More performance rewards, maybe establish remote home job.

  3. "Worldclass sales training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Greenville, SC
    Current Employee - Inside Sales Representative in Greenville, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Thorough training and sales acumen review throughout career. Ample promotion opportunity outside of inside sales for growth.

    Cons

    Consistant changes in goals and some difficulty in moving metrics with market level (business account size authorized to work with).

    Advice to Management

    Employee suggestion box for technology advancement ideas.


  4. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Greenville, SC
    Former Employee - Inside Sales Representative in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UPS full-time (Less than a year)

    Pros

    The only pros I can actually think of are the people you work with and it’s a good resume builder.

    Cons

    Everything is a gimmick here. First of all when they hire you, they make it seem like the greatest experience ever. Wrong. They’ll tell you that you can make $50,000 including commission per year which is the biggest lie I heard. 9/10 you will absolutely not make that much because they make it so hard to actually get commission. They have some dumb way they determine commission and I promise you’ll never understand it. I’m pretty sure it’s like that for a reason. The people making $50,000 have amazing patches that have organic growth. They’ll also tell you they do tuition reimbursement but this is bogus. If you actually have an undergrad degree, you’re out of luck because they don’t reimburse tuition for higher degrees unless you get promoted. Which leads me to the next lie, they tell you that the opportunities are endless for promotions. Not true at all. They have a million stipulations about when and how you’ll get promoted. There are people who have been stuck for years because of this. Don’t work here. Trust me. It’s basically a slave shop.

    Advice to Management

    Stop lying to lure employees in, especially recent graduates.


  5. "UPS Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Greenville, SC
    Current Employee - Inside Sales Representative in Greenville, SC
    Recommends
    No opinion of CEO

    I have been working at UPS full-time (More than a year)

    Pros

    Great benefits and time off. great opportunity for advancement

    Cons

    Advancement within is not common, things are not consistent. Nothing is logical

    Advice to Management

    Nothing is consistant or fair. Things change in a matter of weeks. I would suggest finding a common ground and making things more black and white and fair.


  6. Helpful (1)

    "Inside Sales Represenative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Greenville, SC
    Former Employee - Inside Sales Representative in Greenville, SC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at UPS full-time (More than 5 years)

    Pros

    Mon-Fri 8am-5pm, 6 weeks of training, co-workers make it worth coming in every day, pay is above average and offers commissions, get to volunteer around Greenville during work hours.

    Cons

    Where do I begin..... This job is the most miserable job I have ever had! Supervisors and managers are dumber and dress like bums. I don't know how promotions are offered??? Bonus checks are a toss up based on your territory. You will live in a cubicle with a headset and be asked to do way more than is possible. Raises every year can be as low as 5 cents. Customers always complain or want better rates and the company wants to offer value like paperless billing to offset the cost or other dumb things that have no value. Its all about price and they dont want you to sell on price so there goes more of your money away. They are quick to write people up for almost anything. I was there 7 years and did well but I saw hundreds get fired or quit over silly things. The job isn't secure. Pensions go away in 2023. You are not part of the union and before long the jobs will be sent overseas to Guatemala like many have done already. Call 1-800-PICK UPS and good luck understanding anyone. They will have your job next. Do not APPLY unless you plan on leaving within 1 year. Any more than that is pure torture!! This was a honest review. I left on my own for a better opportunity and stayed long enough to know what I am talking about. You will sit in a chair 8 hours and get fat lol.

    Advice to Management

    Quit hiring and promoting idiots like yourself. We understand you have no life but for what we make, its nice to have a work/life balance. Every year gets worse with more micro-management and less pay. Turnover is bad because of you!


  7. Helpful (1)

    "Inside sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Greenville, SC
    Current Employee - Inside Sales Representative in Greenville, SC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at UPS full-time (More than 5 years)

    Pros

    Good work/life balance, lots of time off earned, relatively easy job, 8-5 M-F and never overtime, paid vacation, pays weekly

    Cons

    Lots, if you get a bad sales territory you won’t get promoted, they have preferential treatment, it’s luck of the draw what team you end up on, they promote within but it’s based on numbers(which you’re selling a service, not a tangible product, you can’t force people to ship more), all territories have the same goals but aren’t the same(imagine Florida has lots of exports and Amish country has the same expectations). If you get put in a promotion patch you’ll get out, if not you’ll spend years here. They don’t promote on experience but on numbers(which aren’t controllable). Then if put on an action plan you can’t apply for promotions for 6 months. Also, plan to relocate to get a promotion. Basically look for another job unless you really love UPS. Oh the moral sucks.

    Advice to Management

    Listen to the employees, it’s not very possible since decisions can’t be made here. Hire on experience not numbers(numbers should matter but not be biggest factor). Read some books on how to be effective managers. Think about it, does it make sense to put a new hire in a promotion patch and promote them in 6 months vs someone in a dead patch that has years of experience?

  8. Helpful (1)

    "Consider your end goal before applying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Antonio, TX
    Former Employee - Inside Sales Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UPS full-time (More than 8 years)

    Pros

    Paid salary and hours are good while in training and if selected to start off in Enterprise. If selected for Enterprise, you can be there up to six months while salary is guaranteed. Good benefits package. If you're willing to relocate, this could work out for you, especially if an Account Executive position is open at one of your desired destinations. Veteran employees are very friendly and always willing to help. Specialists will go out of there way to help you. No weekends and you don't take work home. You will pick up some good sales skills here that will help your career.

    Cons

    Middle Market department structure is Salary plus commission. Middle Market inside sales representatives have to work harder for their money. How well you do will have a lot to do with the territory you inherit, and the support structure you have in your geographical area. Commission structure has variables that are changed often in order to make it harder to hit goal. This place is run like the wild west without corporate ever truly knowing what goes on here. This place is run like a high school. The site director walks around like a principal and loves to have his ego stroked. Management team follows whatever he says and will not back you up when you need it. HR team will sweep things under the rug without corporate knowing. If you're not attractive or not going to volunteer for site functions, you may not enjoy your time here. There is lots of favoritism and each person's situation is treated as a case by case situation, basically the same rules don't apply to all. You will manage many accounts, but will not feel empowered in Enterprise or training, unless you are in middle market. Stress level in middle market is high along with pay that is usually less than Enterprise. This has led to high turnover, or people taking short term disability for stress. Many good employees have fled for other opportunities or just left the company. Account Executive positions are constantly opening up nationwide, because of high turnover. Many get promoted well before they are ready. More often than not, they are selected because they need bodies as not many applied for the open territory position. This is why Inside Sales is always hiring.

    Advice to Management

    Apply set rules for all. Eliminate the favoritism and case by case scenarios. Go to hourly pay and establish a sick day protocol, this will eliminate sick day call in abuse. Find a way to eliminate number of employees abusing stress leave. Bring in a corporate watchdog to monitor all management activities, HR, etc. Doing this will ensure inside sales in San Antonio is never shut down. You may also want to allow union representation, as this seems to be the only UPS location in which employee's with lack of knowledge are taken advantage of.


  9. "UPS Inside Sales--It is what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Antonio, TX
    Former Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UPS full-time (More than a year)

    Pros

    Great company culture
    Lots of growth opportunities

    Cons

    Unrealistic representation of commission
    High pressure
    Inconsistent goals

    Advice to Management

    Value your employees more. Raise base pay. Stay consistent in your expectations.


  10. "Great job but not what I expected."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Benefits, career growth, paid training , employee stock and that's about it. Way more negatives than positives. Marketing sucks you in to falls reality.

    Cons

    Salary, management,lack of leadership, disconnect between operations and sale, old school type of management, no creativity or employee input, tons of Mico management