UPS Inside Sales Representative Reviews | Glassdoor

UPS Inside Sales Representative Reviews

Updated October 16, 2017
93 reviews

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Inside Sales Representative

3.7
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UPS Chief Executive Officer David Abney
David Abney
34 Ratings

Employee Reviews

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Pros
  • I love that they have great benefits (in 858 reviews)

  • good benefits and employer culture (in 668 reviews)

Cons
  • there is no work life balance unless you get daytime hours (in 274 reviews)

  • Only Part Time would like my position to be (in 479 reviews)

More Pros and Cons

  1. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Phoenix, AZ
    Current Employee - Inside Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Great company to work for, excellent benefits and definitely room for advancement in the sales field.

    Cons

    If you want to promote in sales in Arizona, it is very competitive and limited growth.


  2. "Not bad if you don’t stay long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Good work environment and easy work. Great opportunity for upward mobility.

    Cons

    Metrics to receive bonus change every year. Seems like they are just trying to make it harder to get a nice bonus check.

    Advice to Management

    Stop choosing promotions based off of personal relationships. Stick to one bonus compensation plan. Get out of the old school mindset, you are losing great employees to more flexible companies.

  3. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Phoenix, AZ
    Former Employee - Inside Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UPS full-time (More than 3 years)

    Pros

    Fast track to promotions, great training, and great starting revenue base

    Cons

    limited locations for this postion- AZ, SC, TX


  4. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UPS full-time (Less than a year)

    Pros

    This job has wonderful hours ,decent pay, and quick
    promotion opportunities if you're willing to relocate and become an Account Executive. This job is great for kids who have just graduated from college and need a reliable straight out of college career. A lot of cool clubs and organizations to be apart of. Community service is a big deal. The development of women leaders is a big priority here. Recognizing hard work is something that happens a lot with ceremonies or being treated to breakfast/lunch. Overall this company has a good structure, just needs some tweaking to adapt and appeal to a younger generation.

    Cons

    Very old school, extremely conservative, and very frugal when it comes to treating employees well at work. Parking is not great, very old stale building, dark and dingy on the inside. The job is very similar to a call center with high sales expectations to meet, which causes a stressful environment. The turn over rate has increased due to new management. Micro management is extreme. If you are not willing to relocate and become an Account Executive in the field, this job is not recommended.

    Advice to Management

    Quit knit picking the small stuff and focus on what matters. Do the job before you demand unrealistic results.


  5. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Greenville, SC
    Current Employee - Inside Sales Representative in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than a year)

    Pros

    The salary is pretty competitive and the benefits are decent. They always try to promote from within before they go outside of the organization.

    Cons

    The inside sales role is VERY micromanaged and the goals are somewhat unattainable in a realistic perspective. The role also is not a traditional "sales" role meaning that you are selling UPS "value & solutions," not necessarily tangible goods. Commission structure is impossible to figure out leaving you feeling uninformed about how your commission is paid.

    Advice to Management

    Don't micromanage the employees that you hired and trust that they are doing their job.


  6. "Pretty Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at UPS full-time (More than a year)

    Pros

    Good Pay. Good Benefits. Opportunities for advancement

    Cons

    Clear favoritism plays in promotion. Micro managed


  7. "Inside Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Greenville, SC
    Current Employee - Inside Sales Representative in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UPS full-time (More than 5 years)

    Pros

    Mon-Fri 8-5 never work overtime
    Nice people
    Job is inside
    No labor
    Benefits
    Work/life balance is good
    It's a job

    Cons

    You're in an office all day
    Nothing is consistent
    The commission structure sucks(that's putting it nicely)
    Moving up in company is near impossible unless you're will to relocate, which isn't an easy process and sometimes have to pay for yourself
    Oh, the pay sucks
    You're not treated as a UPSer until you leave inside sales
    This billion dollar company expects us to pay for company t-shirts for events they host
    Super cheap company, don't praise employees hard work or accomplishments like they should

    Advice to Management

    Fire all the old timers, it's time for change. I mean let men have facial hair, this isn't 1910 anymore. Stop nickel and diming customers.

  8. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Greenville, SC
    Current Employee - Inside Sales Representative in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    The company real cares about you and wants to see you grow

    Cons

    None, believe it or not if you work hard you will see the results here. If you try to just get by it won't work.

    Advice to Management

    Keep promoting younger people


  9. Helpful (2)

    "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Phoenix, AZ
    Former Employee - Inside Sales Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at UPS full-time (Less than a year)

    Pros

    Paid training, Paid holidays, Great employees and upper management.

    Cons

    Needed to dress business professional to sit in a cubical, poor training and need to pass 3 tests with above 90% to keep job.

    Advice to Management

    The training needs to be restructured. Too many modules and is not hands on whatsoever. Entire class was still confused after the 6 weeks on what they were doing. Maybe make training more hands on or extend the training period so you don't suffocate trainees.


  10. "Great Company Horrible Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than a year)

    Pros

    Cant not get hired at the next job, learn a valuable industry. Work with variety of people and customers

    Cons

    Horrible Management. No rewards for good work. Sales Structure and goal measurement skewed. Management almost unrelatable to younger sales force