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UPS Inside Sales Representative Reviews

Updated February 1, 2018
97 reviews

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Inside Sales Representative

3.6
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Approve of CEO
UPS Chief Executive Officer David Abney
David Abney
36 Ratings

Employee Reviews

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Pros
  • Great benefits and growth within company (in 915 reviews)

  • Great exercise and good benefits (in 704 reviews)

Cons
  • Long hours and poor work life balance (in 289 reviews)

  • Sadly UPS sometimes gets desperate to hire new Part-time supervisors (in 507 reviews)

More Pros and Cons

  1. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Phoenix, AZ
    Current Employee - Inside Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Great company to work for, excellent benefits and definitely room for advancement in the sales field.

    Cons

    If you want to promote in sales in Arizona, it is very competitive and limited growth.


  2. "Consider your end goal before applying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Antonio, TX
    Former Employee - Inside Sales Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UPS full-time (More than 8 years)

    Pros

    Paid salary and hours are good while in training and if selected to start off in Enterprise. If selected for Enterprise, you can be there up to six months while salary is guaranteed. Good benefits package. If you're willing to relocate, this could work out for you, especially if an Account Executive position is open at one of your desired destinations. Veteran employees are very friendly and always willing to help. Specialists will go out of there way to help you. No weekends and you don't take work home. You will pick up some good sales skills here that will help your career.

    Cons

    Middle Market department structure is Salary plus commission. Middle Market inside sales representatives have to work harder for their money. How well you do will have a lot to do with the territory you inherit, and the support structure you have in your geographical area. Commission structure has variables that are changed often in order to make it harder to hit goal. This place is run like the wild west without corporate ever truly knowing what goes on here. This place is run like a high school. The site director walks around like a principal and loves to have his ego stroked. Management team follows whatever he says and will not back you up when you need it. HR team will sweep things under the rug without corporate knowing. If you're not attractive or not going to volunteer for site functions, you may not enjoy your time here. There is lots of favoritism and each person's situation is treated as a case by case situation, basically the same rules don't apply to all. You will manage many accounts, but will not feel empowered in Enterprise or training, unless you are in middle market. Stress level in middle market is high along with pay that is usually less than Enterprise. This has led to high turnover, or people taking short term disability for stress. Many good employees have fled for other opportunities or just left the company. Account Executive positions are constantly opening up nationwide, because of high turnover. Many get promoted well before they are ready. More often than not, they are selected because they need bodies as not many applied for the open territory position. This is why Inside Sales is always hiring.

    Advice to Management

    Apply set rules for all. Eliminate the favoritism and case by case scenarios. Go to hourly pay and establish a sick day protocol, this will eliminate sick day call in abuse. Find a way to eliminate number of employees abusing stress leave. Bring in a corporate watchdog to monitor all management activities, HR, etc. Doing this will ensure inside sales in San Antonio is never shut down. You may also want to allow union representation, as this seems to be the only UPS location in which employee's with lack of knowledge are taken advantage of.

  3. "UPS Inside Sales--It is what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Antonio, TX
    Former Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UPS full-time (More than a year)

    Pros

    Great company culture
    Lots of growth opportunities

    Cons

    Unrealistic representation of commission
    High pressure
    Inconsistent goals

    Advice to Management

    Value your employees more. Raise base pay. Stay consistent in your expectations.


  4. "Great job but not what I expected."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Benefits, career growth, paid training , employee stock and that's about it. Way more negatives than positives. Marketing sucks you in to falls reality.

    Cons

    Salary, management,lack of leadership, disconnect between operations and sale, old school type of management, no creativity or employee input, tons of Mico management


  5. Helpful (3)

    "Inside Sales Representitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Phoenix, AZ
    Former Employee - Inside Sales Representative in Phoenix, AZ
    Positive Outlook
    No opinion of CEO

    I worked at UPS full-time (More than a year)

    Pros

    Work at your own pace. You are able to work on your own about 90 percent of the time. The position allows you to prospect and hunt customers using your own style or use common practices. Base pay is great and co workers are helpful and understand the products. Room for growth is very abundant.

    Cons

    Not all Supervisors and Managers in the office follow the same rules and guidelines. One may work with reps on issues like tardiness and attendance, the other may not. Culture of the company is very conservative, no beards and business or business casual are required. Most sales coaches and supervisors do not have much sale experience which is hard to get help on a sales strategy from them.

    Systems are very old and are very unhelpful when trying to find sales. There is only one internal system that gives leads which come from drivers and other sources.

    Advice to Management

    Manage on the same level. Fair, firm and consistent is a must in the office. Control rumors and be transparent on issues and policies.


  6. "Not bad if you don’t stay long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than 3 years)

    Pros

    Good work environment and easy work. Great opportunity for upward mobility.

    Cons

    Metrics to receive bonus change every year. Seems like they are just trying to make it harder to get a nice bonus check.

    Advice to Management

    Stop choosing promotions based off of personal relationships. Stick to one bonus compensation plan. Get out of the old school mindset, you are losing great employees to more flexible companies.


  7. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Phoenix, AZ
    Former Employee - Inside Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UPS full-time (More than 3 years)

    Pros

    Fast track to promotions, great training, and great starting revenue base

    Cons

    limited locations for this postion- AZ, SC, TX

  8. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UPS full-time (Less than a year)

    Pros

    This job has wonderful hours ,decent pay, and quick
    promotion opportunities if you're willing to relocate and become an Account Executive. This job is great for kids who have just graduated from college and need a reliable straight out of college career. A lot of cool clubs and organizations to be apart of. Community service is a big deal. The development of women leaders is a big priority here. Recognizing hard work is something that happens a lot with ceremonies or being treated to breakfast/lunch. Overall this company has a good structure, just needs some tweaking to adapt and appeal to a younger generation.

    Cons

    Very old school, extremely conservative, and very frugal when it comes to treating employees well at work. Parking is not great, very old stale building, dark and dingy on the inside. The job is very similar to a call center with high sales expectations to meet, which causes a stressful environment. The turn over rate has increased due to new management. Micro management is extreme. If you are not willing to relocate and become an Account Executive in the field, this job is not recommended.

    Advice to Management

    Quit knit picking the small stuff and focus on what matters. Do the job before you demand unrealistic results.


  9. "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Greenville, SC
    Current Employee - Inside Sales Representative in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UPS full-time (More than a year)

    Pros

    The salary is pretty competitive and the benefits are decent. They always try to promote from within before they go outside of the organization.

    Cons

    The inside sales role is VERY micromanaged and the goals are somewhat unattainable in a realistic perspective. The role also is not a traditional "sales" role meaning that you are selling UPS "value & solutions," not necessarily tangible goods. Commission structure is impossible to figure out leaving you feeling uninformed about how your commission is paid.

    Advice to Management

    Don't micromanage the employees that you hired and trust that they are doing their job.


  10. "Pretty Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Antonio, TX
    Current Employee - Inside Sales Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at UPS full-time (More than a year)

    Pros

    Good Pay. Good Benefits. Opportunities for advancement

    Cons

    Clear favoritism plays in promotion. Micro managed