I worked at UPS part-time (Less than a year)
Lots of hands-on learning. Great teammates. Get lots of exercise from getting in and out of package truck on delivery route. Learned to be very speedy and courteous at the same time during customer interactions.
Riding in a package truck is cold, and if you are on rural roads with winter frost heaves, watch out, it's bumpy! All told, however, an excellent experience.
Pay, stability, excellent benefits, company loyalty, ups brand recognition, ground-up business growth. Internal recruitment rather than seeking outside talent is crutial to employee loyalty. UPS is great at maintaining profits in various macroeconomic situations, producing great employment stability. Plentiful vacation time is essential for employee moral and productivity. Profits are more equitably shared between employees and stockholders. Benefits provide excellent source of tax free compensation.
Focus on the numbers game rather than personal accomplishment. An employee is more than a set of performance numbers. Top down management needs to be reduced. Customer service from the 800 phone centers is dreadful. Relations between management and hourly employees needs improvement.
Advice to Management
Allow hourly employees more flexibility in servicing the customer, decentralize customer service to individual centers. Be more supportive of attaining higher education. Continue to work more effectively with the Teamsters union.
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?