US Airways Customer Service Agent Reviews | Glassdoor

US Airways Customer Service Agent Reviews

31 reviews

Filter

Filter

Customer Service Agent

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
14 Ratings

Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Interns don't get as many flight benefits as salaried employees (in 17 reviews)

  • No contract to work under American Airlines yet (in 9 reviews)

More Pros and Cons

  1. "Awsome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Monaco, CA
    Former Employee - Customer Service Agent in Monaco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Airways full-time (More than a year)

    Pros

    Great place to work, CO workers were like family, can be a rewarding position. I would recommend.
    Requires hard work, the pay is good.

    Cons

    Management expect more for less, the usual rat chase
    The work can be repetitive and stressful, not easy meeting the dead lines.


  2. "Best Job I ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Philadelphia, PA
    Former Employee - Customer Service Agent in Philadelphia, PA
    Recommends
    Positive Outlook

    I worked at US Airways full-time (More than 5 years)

    Pros

    The ability to help people as a customer service agent. Flying for free was the best perk

    Cons

    High Stress gettin the passengers and the planes out on time

    Advice to Management

    None that I could give


  3. Helpful (2)

    "Customer Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Willow Grove, PA
    Current Employee - Customer Service Agent in Willow Grove, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Airways full-time (Less than a year)

    Pros

    Great place to meet people from all over the world.

    Cons

    Tough keeping up with a flexible schedule and dealing with aggressive airport traffic is no fun at all.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer service"

    Star Star Star Star Star
    Current Employee - Customer Service Agent in Mayfield, PA
    Current Employee - Customer Service Agent in Mayfield, PA
    Recommends

    I have been working at US Airways (More than 8 years)

    Pros

    Not a hard job at all. Travel benefit and medical benefit are good.

    Cons

    Travel as non rev is hard.


  6. "Bad company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing positive to say about US Airways.

    Cons

    Management and workers extremely rude and negative. Us Airways does not provide any support for their employees or travelers. US Airways does not have a style or appearance with the worst customer service. It tends to hire only rude and unfriendly people.


  7. "benefits are nice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get full travel benefits right from the start. The training is fun and is basically a paid vacation. You get discounts throughout the entire airport. They have great benefits and give you a generous amount of buddy passes along with taking care of your family's traveling plans. Management was very sweet. Most of the people there enjoy their job. Positive atmosphere.

    Cons

    The hours are all over the place so it's not ideal if you have a family and the pay is very low. Everything is based off of seniority so as a new hire you will always get the short end of the stick. The job itself is very repetitive and you stand in the same place for many hours. Patience is a must for this job. You have to pay for the expensive uniforms yourself, as well. Moving up in the company is very tough. The longer you work there, the better the job becomes, though.

    Advice to Management

    You attract the wrong crowd when you pay so little.


  8. "thoughts on us airways/new american"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Richmond, VA
    Current Employee - Customer Service Agent in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    the free flight benefits making your own schedule

    Cons

    poor management skills everyone wants to be the CEO of us airways. Supervisors doing whatever they want its like management sees this but doesn't say anything because they are senior with 20 years plus. This company or better yet this station loves to show and give favoritism to current agents

    Advice to Management

    All your supervisors needs to go to the proper training


  9. "Fun easy interview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Seattle, WA
    Current Employee - Customer Service Agent in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Airways part-time (Less than a year)

    Pros

    Flight benefits, nice staff, very friendly work environment, opportunities to get over time, no 2 days are the same, get to meet lots of people

    Cons

    None that I know of. Still brand new to the company. The only thing i can think of is working all holidays


  10. "Phone interview"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Customer Service Agent in Winston-Salem, NC
    Current Employee - Customer Service Agent in Winston-Salem, NC
    Recommends
    Positive Outlook

    Pros

    I finally made it to that stage. Applies 12/2014 and received application invitation. I don't know what that means. Still wanting.

    Cons

    The process it takes to hear from someone.


  11. "Best airline in the world!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Reno, NV
    Current Employee - Customer Service Agent in Reno, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Airways full-time (More than a year)

    Pros

    Amazing people to work with!! Keep a positive attitude and always be happy!

    Cons

    Just work hard and love what your doing! It will never be just a job!

    Advice to Management

    Get the merger done faster!!