US Airways Reviews in Phoenix, AZ | Glassdoor

US Airways Phoenix Reviews

Updated February 3, 2017
178 reviews

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Phoenix, AZ Area

178 Employee Reviews

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Pros
Cons
  • Interns don't get as many flight benefits as salaried employees (in 17 reviews)

  • Substantially changed management when merged with American Airlines (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "be ready to work extra hard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Phoenix, AZ
    Current Employee - Reservations Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Airways full-time (Less than a year)

    Pros

    they have all the perks of a big company - but you earn them!

    Cons

    need to pay more. can't afford the perks. pay just enough to survive.

    Advice to Management

    even out the pay scale. too top heavy.


  2. Helpful (1)

    "Working for US Airways"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Service Agent in Phoenix, AZ
    Current Employee - Fleet Service Agent in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at US Airways full-time (More than 10 years)

    Pros

    Generally good people - Decent Pay and benefits

    Cons

    Management by intimidation.. Abusive attendance policy

  3. "Senior Financial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Phoenix, AZ
    Former Employee - Financial Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Airways full-time (More than 3 years)

    Pros

    Good Work-life balance, Upper Management is knowledgeable about the industry, opportunity for professional growth

    Cons

    Pay not competitive, Some middle managers/directors are not knowledgeable about the business. The merger with American Airlines has caused a lot of uncertain about job functions and security.

    Advice to Management

    Need to communicate more at all levels about what is expected. Need to provide greater motivation for employees to stick around.


  4. "Management can't handle suggestions or improvements. Always battling fires."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auditor in Phoenix, AZ
    Former Employee - Auditor in Phoenix, AZ
    Approves of CEO

    I worked at US Airways full-time (More than a year)

    Pros

    Travel benefits nothing like travelling for free even if it is standby

    Cons

    Management and the pay is very low due to benefits

    Advice to Management

    Auditing internal tickets to create debit memos to cost centers does not make sense how this sept is value added.


  5. Helpful (1)

    "captain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - A320 Captain in Phoenix, AZ
    Current Employee - A320 Captain in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Airways full-time (More than 3 years)

    Pros

    Great company. Dominated by former America West personnel in upper management. They treated their pilots well.

    Cons

    Once America West merged with US Airways, US Airways east pilots refused to accept a legitimate seniority integration that was arbitrated professionally. This caused eight years of no new contract, stunted growth and career expectations of the former America West pilots. The East hated the West pilots and the West pilots hated the East pilots. Then the company merged with AA. The west pilots are enjoying the east pilots getting hosed.


  6. Helpful (3)

    "The Company Needs to Improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Phoenix, AZ
    Former Employee - Flight Attendant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at US Airways full-time (More than 3 years)

    Pros

    The training was excellent- very thorough and detailed.

    Cons

    The pay, benefits, promotional opportunities and support from Management are lacking in this company.

    Advice to Management

    Some flight attendant supervisors do not understand what our job entails because they were never flight attendants. Before managers are brought on board, they should fly for a month and see what it is like for us. That way, they can actually tell us advise us on how to do our job better and support us when we need it most.


  7. "Good company with perfect work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Developer in Tempe, AZ
    Current Contractor - Senior Developer in Tempe, AZ
    Recommends
    Approves of CEO

    I have been working at US Airways as a contractor (More than a year)

    Pros

    Very good work culture , Very little stress and good work life balance.
    The managers are really good .
    The perks are great and flight benefits are awesome. Great for women employees .

    Cons

    Payscale is low compared to other companies for same role or technology . Compensated with flight benefits , that is their biggest perk.
    Not much technology breadth available if you want to enter into new technologies.
    Definitely lack of good career growth.
    Knowledge of Airlines will be critical for you to pickup on projects and to understand the terminology.

    Advice to Management

    Provide more centralized training / orientation approach for new hires specially to those who are new to Airline industry.

  8. "A good company to work with with great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Airways full-time (More than 10 years)

    Pros

    Most of the benefits the company provide are competitive topped off by the flight benefit which are very generous. For the most part work expectations provides for a dedicated employee to maintain a good work-life balance.

    Cons

    At times there is the impression that you need to be part of a "club" to get ahead and prosper. If one manage to pass that threshold the opportunities become available.


  9. "Good place to start your career...not competitive pay...fairly disorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Commodity Manager in Tempe, AZ
    Former Employee - Senior Commodity Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Airways full-time (More than a year)

    Pros

    This was a good place to start a career because you get to work for a large organization that is in a pretty interesting industry. There are some good people in the organization that if you can work with them, it's an enjoyable time. The executive team is very engaged and they are all very approachable. They seem to be very intelligent and have a strong vision for the direction of the company. Health benefits were pretty good while I was there. Profit sharing was a neat plus, though not huge. Promotions are available, but due to high churn.

    Cons

    Unfortunately that executive vision seems to be lost as you dive down the management hierarchy. There are a lot of people in middle-upper management that have no real management experience and have only moved up through the organization from seniority that cause a lot of organizational issues and inefficient processes to break down. As a result, there is a lot of churn below them because employees just do not enjoy the work they are doing. Also, this results in a lot of internal teams not working well together.

    Pay is definitely below what you could get in the same role in another industry. There are also high levels of turnover/churn.

    Advice to Management

    Work to increase margins so you can compensate people at the same levels they can get outside of the airline industry...the flight benefits just aren't worth as much now that load factors are so high.

    Implement a 360 review program to start forcing some of the middle-upper management to change and improve. Support your frontline employees and trust them to do what you hired them to do.

    Continue staying engaged as an executive team. Doing the town halls, quarterly visits, and just generally being human and accessible is nice compared to the rest of corporate America.


  10. "Great people and benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Tempe, AZ
    Former Employee - Senior Financial Analyst in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Airways full-time (Less than a year)

    Pros

    Good airline to work for aviation professionals. Nice flight benefit program. Ideal geographic location for outdoor activities. Conveniently located in Tempe.

    Cons

    Offers little or no OJT. Buildings had pest control issues at times. Critical software programs needed updating to industry standards.

    Advice to Management

    Turnover training needs improvement.


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