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US Airways

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US Airways

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US Airways Reviews

Updated Oct 3, 2022

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Found 499 of over 520 reviews

3.3
65%
Recommend to a Friend
74%
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
284 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Former Employee, less than 1 year

    former

    Aug 22, 2019 - Flight Attendant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great training, very professional staff

    Cons

    no cons, just being away from home

    Be the first to find this review helpful
  2. 5.0
    Former Employee

    Legal assistant and customer service rep

    Oct 3, 2022 - At Home Customer Service Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    US Airways had wonderful customer service before they merge with American Airlines.

    Cons

    The company merged with American Airlines and is no longer US Airways.

    Continue reading
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  3. 4.0
    Former Employee

    Former FA

    Apr 27, 2022 - Flight Attendant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible, free travel, fun, easy

    Cons

    Commute is tough, long days

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  4. 1.0
    Current Employee

    noe

    Jun 22, 2022 - Insurance Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good company can't bvelieve the nice people

    Cons

    not good can't believe all the crazy people

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  5. 1.0
    Former Employee, more than 5 years

    No loyalty.. Your just a piece of meat.

    Nov 20, 2021 - Customer Service Representative in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The worst company ever~. treat you like a peasant. I worked for four years and received 2 gold stars for superior customer service and ended up with a foot surgery that ended up with a second one. Because the MRI was wrong.. completely out of my control. A horrible HR person with zero experience that was promoted from a CSR position terminated me after 4 months on medical leave and refused to put me in a sitting position. So I have applied several times and they deny my application . I have no idea what this person of incredible inexperience wrote on my termination .. but seriously...no loyalty. I loved. my job,

    Cons

    Hurtful employer with no loyalty. I do not recommend.. You are just their working peasant.

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  6. 4.0
    Current Employee

    Not a bad place to work

    Sep 20, 2021 - Senior Manager, Customer Insights and Analytics in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Technically doesn't exist anymore, which is difficult

    Cons

    Can be hard to work for a company that ceased operations in 2013

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  7. 4.0
    Former Employee

    good overall

    Apr 22, 2021 - Bookkeeper in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good people around workplace overall

    Cons

    boring daily tasks that take very long

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  8. 3.0
    Current Employee

    Travel

    Jun 25, 2021 - Customer Service in Addison, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love travel and it dhowed

    Cons

    Poor pay must is to use travel

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  9. 4.0
    Current Employee, more than 8 years

    Great benefits

    Jun 8, 2020 - Software Quality Assurance Engineer in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great flight benefits, healthcare, 401k, great work environment.

    Cons

    Not an IT shop, therefore not the latest, or newest, nor innovative software environment.

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  10. 4.0
    Former Employee

    IT group struggles with silos but is improving

    May 1, 2012 - Lead Analyst II in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits package is better than most, particularly if you like to travel. Medical insurance costs are lower than most. In IT, your experience will vary greatly depending on the group you hire in to. Some groups are driven by unrealistic expectations and/or poor management and processes; others have rather advanced processes and effective management. Moving between groups is possible, but not easy. US Airways is always hiring in IT since the IT group is growing rapidly. In IT, the average employee longevity is quite high - people tend to stay there once they hire in.

    Cons

    In IT, many groups are severely under funded while others have too much cash for their own good. Your experience in IT will depend greatly on the director you report in to - the directors and VPs really set the tone and budget for their areas - not the managers or senior managers you may interview with. Some of the directors are airline people, not IT people, and don't understand IT needs and processes; others are quite advanced in their IT methodologies. Be sure to find out whether the director you will be under "gets" IT. If he doesn't, I would avoid hiring in to that area and find another job. The hiring process can be slow. Even after an offer is extended, plan on 30 days before you actually start work.

    Continue reading
    2 people found this review helpful
Viewing 1 - 10 of 499 Reviews

US Airways Reviews FAQs

US Airways has an overall rating of 3.3 out of 5, based on over 520 reviews left anonymously by employees. 65% of employees would recommend working at US Airways to a friend and 56% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, US Airways employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at US Airways. This rating has decreased by -1% over the last 12 months.

65% of US Airways employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated US Airways 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at US Airways to be coworkers, benefits and the cons to be culture, career development, management.

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