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US Airways

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US Airways Reviews

Updated Jun 25, 2021

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Found 490 of over 511 reviews

3.3
67%
Recommend to a Friend
75%
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
282 Ratings
Pros
  • "Great flight benefits, healthcare, 401k, great work environment(in 101 reviews)

  • "Great travel benefits when you can get on an airplane(in 50 reviews)

  • Cons
  • "Interns don't get as many flight benefits as salaried employees(in 17 reviews)

  • "Also, they merged with American AIrlines(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, less than 1 year

      former

      Aug 22, 2019 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great training, very professional staff

      Cons

      no cons, just being away from home

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    2. 3.0
      Current Employee

      Travel

      Jun 25, 2021 - Customer Service in Addison, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Love travel and it dhowed

      Cons

      Poor pay must is to use travel

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    3. 4.0
      Former Employee

      good overall

      Apr 22, 2021 - Bookkeeper in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good people around workplace overall

      Cons

      boring daily tasks that take very long

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    4. 4.0
      Current Employee, more than 8 years

      Great benefits

      Jun 8, 2020 - Software Quality Assurance Engineer in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great flight benefits, healthcare, 401k, great work environment.

      Cons

      Not an IT shop, therefore not the latest, or newest, nor innovative software environment.

      Continue reading
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    5. 4.0
      Former Employee, more than 5 years

      Was a great place to work

      Jun 8, 2020 - Reservations Agent in Reno, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Benefits, pay and pto.

      Cons

      none that I can think of

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    6. 2.0
      Former Employee, more than 3 years

      low pay

      Jun 6, 2020 - Customer Service Agent in Newport News, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      free flights, fast paced, multi-faceted environment

      Cons

      bad hours, no flexibility, overtime pay hard to achieve

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    7. 4.0
      Former Employee, more than 5 years

      It’s All In Your Goals

      Nov 18, 2019 - Fleet Service Clerk in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has stability, good benefits and the ability to travel the world

      Cons

      The physical labor can be grueling

      Continue reading
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    8. 4.0
      Former Employee, more than 3 years

      Great Company

      Apr 22, 2019 - CSA in Huntington, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company actually cares about their workers. They do what they can to help what needs done.

      Cons

      Can tend to be negative working with some of the unhappy customers due to Their policies.

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    9. 5.0
      Former Employee, more than 8 years

      Fantstic team work over 9 years

      Apr 26, 2019 - Tech Support Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great learning in fast Information tech support dept

      Cons

      Operation moving from Tempe az to Dallas

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    10. 4.0
      Former Employee

      IT group struggles with silos but is improving

      May 1, 2012 - Lead Analyst II in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits package is better than most, particularly if you like to travel. Medical insurance costs are lower than most. In IT, your experience will vary greatly depending on the group you hire in to. Some groups are driven by unrealistic expectations and/or poor management and processes; others have rather advanced processes and effective management. Moving between groups is possible, but not easy. US Airways is always hiring in IT since the IT group is growing rapidly. In IT, the average employee longevity is quite high - people tend to stay there once they hire in.

      Cons

      In IT, many groups are severely under funded while others have too much cash for their own good. Your experience in IT will depend greatly on the director you report in to - the directors and VPs really set the tone and budget for their areas - not the managers or senior managers you may interview with. Some of the directors are airline people, not IT people, and don't understand IT needs and processes; others are quite advanced in their IT methodologies. Be sure to find out whether the director you will be under "gets" IT. If he doesn't, I would avoid hiring in to that area and find another job. The hiring process can be slow. Even after an offer is extended, plan on 30 days before you actually start work.

      Continue reading
      2 people found this review helpful
    Viewing 1 - 10 of 490 Reviews

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