US Airways Reviews | Glassdoor

US Airways Reviews

Updated August 28, 2017
479 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
279 Ratings

479 Employee Reviews

Sort: PopularRatingDate

Pros
  • The flight benefits are amazing (in 101 reviews)

  • Great Benefits And Great Work Enviroment (in 42 reviews)

Cons
  • Interns don't get as many flight benefits as salaried employees (in 17 reviews)

  • Substantially changed management when merged with American Airlines (in 9 reviews)

More Pros and Cons

  1. "If you want a career stay away, if you want to travel this might be for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Phoenix, AZ
    Former Employee - Customer Service Agent in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Travel benefits,Working at the airport is a special place and sometimes it is a fun place to work.

    Cons

    Long shifts, Low pay, Constantly changing schedules, The industry has a bunch of unhappy workers who are constantly creating problems for new employees, The company has a strong emphasis on seniority and the schedules and benefits all reflect this.

    Advice to Management

    Improve pay level for employees. And get rid of the seniority status plauging the industry.


  2. "Not the place for everyone. . ."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flight benefits were good.
    Phoenix is okay -- but Flagstaff and the Canyon are better
    Some cool people work there

    Cons

    Very long hours
    Very little respect for level of work
    Extremely high middle-management turnover
    Compared to other industry players, this is a very different place to work.
    Everything is done cheaply -- they don't invest in anything.

    Advice to Management

    Not really sure what advice to give to the management. . . . this is not the airline U.S. Airways used to be.

  3. Helpful (1)

    "Great travel benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Tempe, AZ
    Current Employee - Senior Analyst in Tempe, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    US Airways employees have excellent travel benefits. Also, the work environment is very laid back; it is easy to get time off.

    Cons

    The only pro for working at US Airways is the travel benefits. This is a great place to work if you want to explore the world before searching for a serious job with another company.

    Advice to Management

    Greater emphasis needs to be placed on developing employees and improving morale. Management should not be content with the extremely high turnover rate of employees.


  4. Helpful (1)

    "Working for them is about as enjoyable as flying with them."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Adoption of new technologies was encouraged. Very casual environment.

    Cons

    Politics trumped business need when it came to decision making, often to the detriment of the people doing the work.

    Advice to Management

    Start managing instead of politicking. When your maneuvering within the company occurs at the expense of the people you depend on, you might find your reputation among potential candidates diminished over time.


  5. Helpful (1)

    "They treat the employees just like they treat their customers - no customer service and they (management) don't care!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Tempe, AZ
    Former Employee - Reservations Agent in Tempe, AZ
    Doesn't Recommend

    Pros

    Free air travel when you could get it. Great cost of benefits (if you're single - not sure about them if you're with spouse or kids though). Flexible work schedule (which could also be a con if you don't like working overnight shifts, weekends, etc).

    Cons

    Management constantly threatened to fire you if you did not comply to their constant-changing rules. Treated employees as if they worked in a sweat shop. Were not at all customer service oriented. Were more concerned with length of phone call than how you treated the customer. Forced workers into overtime situations without sufficient notice, with threats of job abandonment. Call center has obscene occurence policy. NOT a fun place to work.
    Lack of consistent training so that everyone was on the same page.

    Advice to Management

    Customer service is how you're going to win back customer loyalty. This can be achieved by allowing your call center agents the ability to actually help the customer when they need it and to allow the agents time to help the customer. Too many times I would hear (literally), "Too bad, so sad" from CSD and even our own supervisors. Really bad attitude to have towards your own employees and customers!!


  6. "Top airline in industry, but cant pay for good help"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Philadelphia, PA
    Current Employee - Customer Service Agent in Philadelphia, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The travel benefits
    The ability to swap off work days and potentially work 1 day a week if you wanted

    Cons

    No respect from management at any level
    No one knows how to actually get promoted
    No sense of respect for customers
    No over time pay unless you specifically sign up and are called in (lists are seniority based)
    No holiday pay
    First 3 months of probationary period, cannot be late once, sick once or will be terminated
    You pay for your own uniforms (300+ dollars worth)

    Advice to Management

    Evaluate your employees based on their ability to do their job efficiently
    Pay attention to employees with poor attitudes and address them accordingly, their attitudes play a big role in returning customers


  7. Helpful (1)

    "On a scale of 1 to 10, this job is a negative 8"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Forecast Analyst (Yield Management Analyst) in Tempe, AZ
    Current Employee - Strategic Forecast Analyst (Yield Management Analyst) in Tempe, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    The flight benefits are very good. Many people with the company have travelled all over the world. Sometimes it can seem hard to use the flight benefits because of full planes, though if you're creative with route planning and your schedule, you'll probably get to where you want to go.

    Cons

    The strategic forecast analyst group is divided into pricing analysts and yield management analysts. I think pricing is the same, but in YM only about 4 people out of 40 have been here for more than 8 months. Every day a new person gets burned out and leaves. Management doesn't know what to do. There is no mentorship or employee development. I regret coming to work here (as do very many of my frustrated coworkers). Even the brand new people are scared.

    Advice to Management

    Wake up!

  8. Helpful (2)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Arlington, VA
    Current Employee - Project Manager in Arlington, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    I was able to use the Flight benefits

    Cons

    No vacation, no holidays, horrid workdays, management not responsive, poor salary, poor morale. In short, the Headquarters was a terrible place to work.

    Advice to Management

    Learn how your employees are doing in their workplace. Help employees to develop and grow and come into the 21st century!


  9. Helpful (3)

    "Always hungry, not enough to eat.....literally. not joking. Not a liveable wage."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Phoenix, AZ
    Former Employee - Flight Attendant in Phoenix, AZ
    Doesn't Recommend

    Pros

    Travel benefits, good medical insurance, good communication from senior
    Management.

    Cons

    Lowest pay in industry for a contractual group, very poor employee morale,
    Incompetent heavy handed control freak middle managers, not enough money to survive on.
    Below poverty line.

    Advice to Management

    Listen to, take care of and finally PAY your people.
    Stop trying to recruit and entrap top talent and then pay them
    Nothing and treat them poorly.


  10. "If you like to fly for free"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Disapproves of CEO

    Pros

    If you want to fly for free work here.

    Cons

    Management sucks and really no room for advancement.

    Advice to Management

    Do your job and get some educated people to know what their doing.


Showing 479 of 496 reviews
Reset Filters