US Airways Reviews | Glassdoor

US Airways Reviews

Updated April 24, 2017
478 reviews

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478 Employee Reviews

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Pros
Cons
  • Interns don't get as many flight benefits as salaried employees (in 17 reviews)

  • Substantially changed management when merged with American Airlines (in 9 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Fort Worth, TX
    Former Employee - Manager in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Airways (More than a year)

    Pros

    pretty good health benefits / employee cost

    Cons

    compensation was less than market.

    Advice to Management

    eliminate several of the layers.


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Philadelphia, PA
    Former Employee - Flight Attendant in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Airways full-time (More than 10 years)

    Pros

    Flight Benefits and not a boring place to work.

    Cons

    Very hard to non rev during peak season

    Advice to Management

    Doing a great job! Keep it up


  3. "System Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent/Systems Support in Mesa, AZ
    Current Employee - Reservations Agent/Systems Support in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Airways full-time (More than a year)

    Pros

    Great innsurance and flight benefits

    Cons

    Long hours and no holidays or weekends off unless you have tenure.


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  5. "Best Job I ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Philadelphia, PA
    Former Employee - Customer Service Agent in Philadelphia, PA
    Recommends
    Positive Outlook

    I worked at US Airways full-time (More than 5 years)

    Pros

    The ability to help people as a customer service agent. Flying for free was the best perk

    Cons

    High Stress gettin the passengers and the planes out on time

    Advice to Management

    None that I could give


  6. "international training specialist"

    Star Star Star Star Star
    Former Employee - International Training Specialist in Charlotte, NC
    Former Employee - International Training Specialist in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at US Airways full-time

    Pros

    travel on company busii8ness was the best. Stayed at at least 4 star hotels or hotels of our choice within budget.

    Cons

    If you didn't have mangmernt on your side, you had to pay out of your pocket for expenses. It took at least another pay check to get your money to pay espenses so if you had financial difficullties ,you were then in defult with the company credit card which meant you lose ther priveledges. Management did not have your back and wouldn't respond nor reply, so, personallky, I had to borrow mony from friends to cover myself. Eventilly, my director set me up for failer and I, after 25 years with the company, lost my job because I exscersided my right to use the option to go to the CEO, Doug Parker, who I knew on a personal basis, to get my money, and eventially lost my job.. It was obvious to everyon that this was going to happen, but I was so set up....anyway, it was a major change in my life at the age of 55. Try to recouperate from thaq! It's just not possible. I resent this person and cannot wait until his day comes back to haunt him. And, Doug Parker could have cared less.....

    Advice to Management

    I always made a comment to my colleages "There is nothing I could ever do to lose my job because I see so much wrong doing that others do and I just don't have it in me to do the things that other do"....and guess what....they still take alcohol off of the airplane, still give me free drinks and so many other things...I NEVER stiole anything from the company and was asked to leave because my director didn't fdo HIS job! Please respect the people who really care about the company...as I did!!!!!


  7. "csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at US Airways (More than 8 years)

    Pros

    great flight benefits flexible hours

    Cons

    break areas need to be bigger more comfortable less stressful


  8. "Good Benefits, But Airline Too Large"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moon, PA
    Former Employee - Anonymous Employee in Moon, PA

    I worked at US Airways full-time (More than 10 years)

    Pros

    Work schedule is very flexible. Great travel benefits when you can get on an airplane.

    Cons

    Company has become too large. You are just an employee number. Directors/Managers may not be in the same city. Lack of communication throughout the company.

    Advice to Management

    News Flash: Not all employees work in DFW. Management seems to not care about emloyees who work in other cities other than Ft. Worth.


  9. "Customer Service Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Charlotte, NC
    Former Employee - Customer Service Manager in Charlotte, NC
    Recommends
    Positive Outlook

    I worked at US Airways full-time (More than 10 years)

    Pros

    Deliver excellent Customer Satisfaction at all times

    Cons

    Off scheluded operations affect on time departures

    Advice to Management

    Excellent Customer service at all times


  10. Helpful (2)

    "Customer Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Willow Grove, PA
    Current Employee - Customer Service Agent in Willow Grove, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Airways full-time (Less than a year)

    Pros

    Great place to meet people from all over the world.

    Cons

    Tough keeping up with a flexible schedule and dealing with aggressive airport traffic is no fun at all.


  11. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Agent Supervisor in Philadelphia, PA
    Former Employee - Fleet Agent Supervisor in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Airways (More than 10 years)

    Pros

    Good pay with alot of over time

    Cons

    Always short staffed poor managment


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