US Airways Reviews | Glassdoor

US Airways Reviews

Updated August 28, 2017
479 reviews

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479 Employee Reviews

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Pros
  • The flight benefits are amazing (in 101 reviews)

  • Great Benefits And Great Work Enviroment (in 42 reviews)

Cons
  • Interns don't get as many flight benefits as salaried employees (in 17 reviews)

  • Substantially changed management when merged with American Airlines (in 9 reviews)

More Pros and Cons

  1. "Best Job I ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Philadelphia, PA
    Former Employee - Customer Service Agent in Philadelphia, PA
    Recommends
    Positive Outlook

    I worked at US Airways full-time (More than 5 years)

    Pros

    The ability to help people as a customer service agent. Flying for free was the best perk

    Cons

    High Stress gettin the passengers and the planes out on time

    Advice to Management

    None that I could give


  2. "international training specialist"

    StarStarStarStarStar
    Former Employee - International Training Specialist in Charlotte, NC
    Former Employee - International Training Specialist in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at US Airways full-time

    Pros

    travel on company busii8ness was the best. Stayed at at least 4 star hotels or hotels of our choice within budget.

    Cons

    If you didn't have mangmernt on your side, you had to pay out of your pocket for expenses. It took at least another pay check to get your money to pay espenses so if you had financial difficullties ,you were then in defult with the company credit card which meant you lose ther priveledges. Management did not have your back and wouldn't respond nor reply, so, personallky, I had to borrow mony from friends to cover myself. Eventilly, my director set me up for failer and I, after 25 years with the company, lost my job because I exscersided my right to use the option to go to the CEO, Doug Parker, who I knew on a personal basis, to get my money, and eventially lost my job.. It was obvious to everyon that this was going to happen, but I was so set up....anyway, it was a major change in my life at the age of 55. Try to recouperate from thaq! It's just not possible. I resent this person and cannot wait until his day comes back to haunt him. And, Doug Parker could have cared less.....

    Advice to Management

    I always made a comment to my colleages "There is nothing I could ever do to lose my job because I see so much wrong doing that others do and I just don't have it in me to do the things that other do"....and guess what....they still take alcohol off of the airplane, still give me free drinks and so many other things...I NEVER stiole anything from the company and was asked to leave because my director didn't fdo HIS job! Please respect the people who really care about the company...as I did!!!!!

  3. "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at US Airways (More than 8 years)

    Pros

    great flight benefits flexible hours

    Cons

    break areas need to be bigger more comfortable less stressful


  4. "Good Benefits, But Airline Too Large"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moon, PA
    Former Employee - Anonymous Employee in Moon, PA

    I worked at US Airways full-time (More than 10 years)

    Pros

    Work schedule is very flexible. Great travel benefits when you can get on an airplane.

    Cons

    Company has become too large. You are just an employee number. Directors/Managers may not be in the same city. Lack of communication throughout the company.

    Advice to Management

    News Flash: Not all employees work in DFW. Management seems to not care about emloyees who work in other cities other than Ft. Worth.


  5. Helpful (1)

    "Best airline I've ever worked for until the merger with American."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Caring supervisors, easy to pick up trips, commuting was easier than any other airline I've worked for.

    Cons

    Have to find your own accommodations/transportation during training. 2 seperate airlines under one umbrella. Couldn't fly east trips/equipment (i.e. International). Couldn't transfer to east bases. Merged with American.


  6. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Charlotte, NC
    Former Employee - Customer Service Manager in Charlotte, NC
    Recommends
    Positive Outlook

    I worked at US Airways full-time (More than 10 years)

    Pros

    Deliver excellent Customer Satisfaction at all times

    Cons

    Off scheluded operations affect on time departures

    Advice to Management

    Excellent Customer service at all times


  7. Helpful (2)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Willow Grove, PA
    Current Employee - Customer Service Agent in Willow Grove, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Airways full-time (Less than a year)

    Pros

    Great place to meet people from all over the world.

    Cons

    Tough keeping up with a flexible schedule and dealing with aggressive airport traffic is no fun at all.

  8. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Agent Supervisor in Philadelphia, PA
    Former Employee - Fleet Agent Supervisor in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Airways (More than 10 years)

    Pros

    Good pay with alot of over time

    Cons

    Always short staffed poor managment


  9. Helpful (3)

    "I was surprised how unorganized they were behind the scenes. However, they are in a merger."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Winston-Salem, NC
    Former Employee - Customer Service Supervisor in Winston-Salem, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Airways full-time (More than a year)

    Pros

    Free travel benefits, Day in Health insurance and opportunity for advancement . Extensive training provided and learning airport codes are a must. Unionized.

    Cons

    Pass or fail tests in training. Fail means youre fired. Homegrown North Carolina politics and a high school cliche mentality. 120 business day probation period.

    Advice to Management

    Embrace diversity and not on paper but in management.


  10. Helpful (1)

    "IT Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Approves of CEO

    I worked at US Airways (More than 3 years)

    Pros

    Great place to work, wonderful teams and management. Very transparent with all employees.

    Cons

    Substantially changed management when merged with American Airlines


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