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US Airways Employee Reviews about "us airways"

Updated Nov 10, 2016

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Found 18 of over 519 reviews

3.3
66%
Recommend to a Friend
74%
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
294 Ratings

Top Review Highlights by Sentiment

Pros
  • "Flight benefits are great when you have the time time to use them althought they are on standby basis only.(in 68 reviews)
  • "Great benefits and hours.(in 63 reviews)
  • "It's great to work with so many great people.(in 32 reviews)
  • "Great travel Benefits!!!!(in 32 reviews)
  • "I had the huge luck to work with some amazing coworkers.(in 8 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "us airways"

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  1. 3.0
    Current Employee

    thoughts on us airways/new american

    Jun 5, 2015 - Customer Service Agent in Richmond, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the free flight benefits making your own schedule

    Cons

    poor management skills everyone wants to be the CEO of us airways. Supervisors doing whatever they want its like management sees this but doesn't say anything because they are senior with 20 years plus. This company or better yet this station loves to show and give favoritism to current agents

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  2. 1.0
    Former Employee, less than 1 year

    The Reservation Center job is a JOKE!

    Oct 2, 2014 - Reservations Agent in Winston-Salem, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *I would say the travel benefits, but the chances of you actually getting on a plane for free are about 10%, even if you plan and book your ticket based on seats available. Not really a perk if you can't fly.

    Cons

    Where to start---- * When interviewed for this position I was told that US Airways and after they merge are focused on customer service and agents will not have to worry about call times. That's the only reason I wanted this job and decided to go back to a call center. That was all complete crap. * Before you start you have to memorize 150+ airport codes, on day 2/3 if you don't make a 90 on the test you'll be let go right that second. You also will have 3 assessments throughout the first 4 weeks of training which you have to make a 85 or higher to keep your job. The on-the-job training for 4 weeks which you have to do great or your fired... then another few weeks of class, which has an assessment and if you fail your fired. I understand companies need some tests to make sure they have a good staff, but threatening firing every 2 seconds isn't a good way to communicate quality to your staff. * During training class our instructors (who have both been with US Airways for 30+ years) talked every other word about call-time! call-time! call-time! Which was told to me and others that didn't matter. The instructors told us even them being there that long they can still get in trouble for bad call-times... even if your doing a reservation for a first time flyer internationally that had a ton of questions. * I decided after about 2 weeks of class to quit. I made 100's on all my tests, but realized that this company is shady and just like any call center. A quote from our trainers was 'We don't care about what the customer wants or needs, we just need to get them off the phone for our call-times'... I think if someone is paying crazy prices for plane tickets, bags, taxes, etc they deserve no pressure, no time limit calls. Plus, a friend worked there for about a year and advised me that 95% of her calls were angry passengers. * You have to offer the US Airways credit card twice during every call or you get written up. * Side note--- US Airways actually charges people a $25 (or $35 international)/ PER TICKET fee to book over the phone, when most people book 2 or 4 tickets a call... that's crazy! I would understand maybe a one-time fee of $25 for the whole reservation, but dang! You can book online for free btw.... * I'm worried with the merger of US and AA that the customer service will only get worse. I would spend a few extra bucks and get good service at Delta.

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    6 people found this review helpful
  3. 3.0
    Current Employee

    Senior Analyst - US Airways

    Oct 15, 2010 - Senior Analyst in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Travel Benefits - including discounted tickets on other airlines Work & personal life balance - Never worked on weekends

    Cons

    Low salary - The salary in the US Airways is low compared to other industries. Promotion - There isn't enough opportunities for promotion.

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    1 person found this review helpful
  4. 3.0
    Current Employee, more than 3 years

    Customer service agent

    Oct 13, 2013 - Customer Service Agent- Gates in West Melbourne, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Us airways give good training classes for employees

    Cons

    Not to many opportunities for a contractor employee

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  5. 2.0
    Current Employee

    Meh

    Oct 31, 2010 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Customers are generally friendly If you can keep a cool head it doesn't get too stressful The various flight crews you work with a nearly universally friendly and personable Morning employees are very nice

    Cons

    Very short breaks for part time employees Night workers seem to be more disenchanted with work and can be lazy and hard to work with Working as a gate agent means hours of standing Work area can get pretty humid and working outside when it's cold or raining can be hell Benefits aren't great compared to other Airlines (as of right now US Airways Express has no union) Management can be condescending and not very personable Very little job security: You can be fired for the smallest infraction on the whim of any supervisor, even after years of service

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    1 person found this review helpful
  6. 1.0
    Current Employee

    Great travel benefits.

    Feb 14, 2010 - Senior Analyst in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    US Airways employees have excellent travel benefits. Also, the work environment is very laid back; it is easy to get time off.

    Cons

    The only pro for working at US Airways is the travel benefitst US Airways is the travel benefitst US Airways is the travel benefits. This is a great place to work if you want to explore the world before searching for a serious job with another company.

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    1 person found this review helpful
  7. 4.0
    Current Employee, more than 3 years

    Good company to work

    Oct 17, 2012 - Tech Lead II in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    standby flight benefits to travel any place where US Airways flies.

    Cons

    Too much dependent on gas prices

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  8. 2.0
    Current Employee

    11 years furloughed in the 22 since being hired

    May 19, 2012 - Airplane Pilot Or Copilot in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Potential to some day see advancement, if retirements begin again and seniority integration mess is fairly handled, especially in light of the American merger attempt.

    Cons

    The past 22 years since being hired have been good for only about six months, in the late fall of 2000 and early spring of 2001. Worst paid and worst work rules in the industry since 2002. Management and chief pilots extremely disrespected among the pilot workforce, and the pilots feel that management and chief pilots disrespect the pilots as well. Much acrimony between old US Airways and old America West pilots after the 2005 merger. Potential for 1989 hires to be placed after 2005 hires in seniority.

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  9. 3.0
    Current Employee

    US Airways - Good company, terrible pay. Tough industry, but worth it if you can survive. Below average management.

    Jan 27, 2010 - Sr. Finance Analyst in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free flights to anywhere US Airways flies. Flexibilty of boss to allow time to travel. Very very exciting industry.

    Cons

    Low pay compared to my peers at other companies. Due to low pay, management isn't of highest quality and company cannot attract good managers. Tough to move up in the company due to managers and directors hiring their friends rather than well qualified applicants. The "good ol boy network" at this company is very big and makes it tough for someone who is not in the 'club' to move up.

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    1 person found this review helpful
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