US Citizenship and Immigration Services Asylum Officer Reviews | Glassdoor

US Citizenship and Immigration Services Asylum Officer Reviews

Updated Oct 23, 2019

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1.5
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US Citizenship and Immigration Services Acting Director James McCament
James McCament
5 Ratings
  1. Helpful (1)

    "It’s fine"

    StarStarStarStarStar
    Current Employee - Asylum Officer 

    I have been working at US Citizenship and Immigration Services full-time for more than a year

    Pros

    Interesting work and theoretically you are helping people

    Cons

    The current White House Administration would love for you to not exist

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    US Citizenship and Immigration Services2019-05-17
  2. Helpful (4)

    "Unfullfilling job marred by pointlessness, favoritism, incompetent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Asylum Officer in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Citizenship and Immigration Services full-time for more than a year

    Pros

    None. Work for any other agency if you are able.

    Cons

    The work is pointless. You will do nothing of value. There is no mission. You are a paper pusher working in a glorified call center. There are redundant levels of management, all of whom do not care about anything other than their own promotions. This job is a dead end unless you suck up or work off the clock.

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    US Citizenship and Immigration Services2019-10-24
  3. Helpful (9)

    "It is not OK! High turnover and Unreasonable case load requirements, await Asylum Officers!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Asylum Officer 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at US Citizenship and Immigration Services full-time

    Pros

    The US Government does provide a form of a IRA, health insurance, and vacation. Many people are motivated to help people when the seek a job as an Asylum Officer.

    Cons

    The time provided to do interviews, update systems, and write up cases in insufficient and forces Asylum Officers to engage in unpaid overtime. If you get a backlog of cases, you may be written up and I have know people to fired for having a backlog. Managers quality is very low. You are likely to get a bad manager and your experience will be terrible. You are viewed as only working there to make management look good. Promotion tends to be based on friends and who you know. The IT systems Asylum Officers use is 40 years old. This makes doing the job very hard. You will be forced to engage in long trainings (the usefulness is debatable) in remote locations of the US to keep your job. USCIS tried to upgrade the systems spending 3 billion and failed. You will discover that RAIO is only interested in numbers. You will be forced to do weekly trainings that take away from your time to process cases.

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    US Citizenship and Immigration Services2019-08-22
  4. Helpful (13)

    "Bureaucratic mess, agency in turmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Asylum Officer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Citizenship and Immigration Services full-time for less than a year

    Pros

    Ability to help people, interesting research and writing topics, intellectually stimulating

    Cons

    Trump administration terrible at executing policy, anti-immigrant rhetoric increasingly affecting agency, agency leadership gives poor direction, workload demands exceed capacity

    US Citizenship and Immigration Services2019-04-17
  5. Helpful (17)

    "Overworked and Unreal Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Asylum Officer in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Citizenship and Immigration Services full-time for less than a year

    Pros

    The work is very rewarding, you are helping people seeking refugee from violent parts of the world.

    Cons

    The workload is extremely unrealistic. You are expected to read your cases, conduct security checks, prep paperwork, call interpreters, interview 4 people, document miscellaneous items, and then write up your decisions in an 8 hr. day. On some days, very few, this can be done, but majority of the time you are skipping lunch or working late unpaid to complete everything. They really don't care about attrition, people will leave and new group will be in to race against the clock to complete the work.

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    US Citizenship and Immigration Services2019-05-09
  6. Helpful (9)

    "Asylum Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Asylum Officer 
    Doesn't Recommend

    I worked at US Citizenship and Immigration Services full-time for more than a year

    Pros

    Health insurance and pension.

    Cons

    Unreasonable expectations even for a seasoned experience attorney who writes motions for a living.

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    US Citizenship and Immigration Services2019-02-22
  7. Helpful (10)

    "Asylum Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Asylum Officer in New York, NY
    Doesn't Recommend

    I have been working at US Citizenship and Immigration Services full-time for more than a year

    Pros

    You have weekends off. Benefits are good but not great.

    Cons

    Terrible management. Conflicting internal advise and information from supervisors. Too much emphasis on number and not on quality of work. Most AOs are overworked and unhappy. High turnover rate in NY.

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    US Citizenship and Immigration Services2018-10-27
  8. Helpful (12)

    "USCIS-asylum - SOMEONE NEEDS TO DO SOMETHING!"

    StarStarStarStarStar
    • Compensation and Benefits
    Former Employee - Asylum Officer in New Orleans, LA
    Doesn't Recommend
    Negative Outlook

    I worked at US Citizenship and Immigration Services full-time for less than a year

    Pros

    I would say at least they pay you on time, but they can't even get that right .

    Cons

    Too many to list. All around awful experience. This place will be a stain on your professional record.

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    US Citizenship and Immigration Services2018-09-05
  9. Helpful (27)

    "Asylum, Abusive Conduct, And Coersion"

    StarStarStarStarStar
    Current Employee - Asylum Officer in Arlington, VA

    I have been working at US Citizenship and Immigration Services full-time

    Pros

    The Asylum Division has some of the smartest, most dedicated employees. Asylum Officers are highly educated and they are by far some of the most competent people working in the federal government. Many Asylum Officers have taken demotions and pay cuts to work as an Asylum Officer. Also, the cooperation among the Asylum Officers is exemplary. Asylum Officers work very well with each other as they can relate to each other’s pain and suffering while trying to learn this job and keep up with unrealistic demands by management. Particularly the Arlington Office has also some of the most capable Supervisors (APSO supervisors) and some that have no idea what it means to be a good supervisor or how to give accurate guidance to AOs. There are some supervisors than can turn one’s life into a bitter nightmare; they get to abuse hard-working AOs by nitpicking on every little detail of their work even though Asylum Officers are not provided the time to properly finish their work in time. Most Asylum Officers therefore skip lunch and put in unpaid work hours to barely meet the unrealistic expectations. Management pretends not to be aware of this. They keep on asking for more, and more, and more; regardless of what the personal cost to the Officers may be.

    Cons

    If we were to use one word to describe the Asylum Division’s conduct toward its employees it would be: abusive. The new PPA added another layer to this conduct. The Asylum program’s number one management tool in dealing with Asylum Officers is distilling fear; fear of not interviewing fast enough, fear of not writing up the cases fast enough, fear of not satisfying some of the supervisors, and most importantly, fear of the new PPA. Fear, fear, fear; almost nothing, but fear. So, if you want your career to be driven by meeting unrealistic expectations by fear, becoming an Asylum Officer would be the perfect choice for you. Working in the Asylum office in Arlington is particularly challenging because of the office’s recent acquisition of many detention facilities across the country without having established proper policies and procedures to process the cases. Interviews are conducted in the East Coast, West Coast; all across the country. Asylum Officers are therefore expected to adapt to even more last-second changes and unrealistic expectations than Officers in other offices. Needless to say, Asylum Officers are leaving ship faster than ever. After putting in immense effort to learn their jobs, given that proper training—please note the word proper here—is non-existent, they don’t’ even get to enjoy the fruits of their hard work before being squeezed out due to unrealistic demands by management. Please note that many Officers leave these offices for same or even lesser GS grades.

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    US Citizenship and Immigration Services2018-07-22
  10. Helpful (25)

    "Asylum Office: SETUP to FAIL. anyone with integrity, ethics or competency need not apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Asylum Officer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Citizenship and Immigration Services full-time for less than a year

    Pros

    You may get an office to yourself, with all the paper clips and staplers all setup for you because whoever you are replacing left in a hurry. You get a first hand horrific glimpse into how tax dollars are wasted, and a lesson in labor law and union "representation", due to the gross mismanagement and brutalizing egos of socially awkward and millennial minded supervisors and directors. you won't have to rent horror movies anymore, because you'll be living in one.

    Cons

    If you already have experience in the field of immigration, this is CAREER SUICIDE. Supervisors (Who routinely have no experience in it) will resent you and make your life hell. There is a 50% attrition rate and climbing, which means half of you will leave, by being forced out, and you will NEVER be able to work for the federal government again. The supervisors are grossly incompetent, and will SET YOU UP to FAIL, and spend their time undermining your work, instead of actually helping to address the issue of THEIR failing procedures. you will pay the price for their bad decisions, and they will gloat about it, since they are career federal employees and tough to fire. Supervisors and directors wholly operate with malicious intent and gross neglect in regards to the purpose of the agency, and are only concerned with getting a higher grade level and feathering their own nests. There is NO ACCOUNTABILITY whatsoever, from the supervisors, to the directors. The management at the asylum office ruins lives, and not just those of the applicants. OIG needs to investigate management, bring charges and overhaul this agency.

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    US Citizenship and Immigration Services2018-04-01

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