US Citizenship and Immigration Services Reviews | Glassdoor

US Citizenship and Immigration Services Reviews

Updated April 17, 2019
119 reviews

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3.3
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US Citizenship and Immigration Services Acting Director James McCament
James McCament
13 Ratings

Employee Reviews

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Pros
  • "Great benefits, work-life balance, plenty of vacation time, telework options, overtime" (in 6 reviews)

  • "Job security, especially with the trending immigration laws that keep evolving" (in 8 reviews)

Cons
  • "bureaucratic red tape to get things done" (in 6 reviews)

  • "Little to no incentive to work hard" (in 3 reviews)

More Pros and Cons

  1. "One of the best Federal Jobs I ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Immigration Services Officer in Laguna Niguel, CA
    Current Employee - Immigration Services Officer in Laguna Niguel, CA
    Recommends
    No opinion of CEO

    I have been working at US Citizenship and Immigration Services full-time (More than a year)

    Pros

    - Decent Paycheck
    - Okay Benefits
    - Telework
    - Knowing that I am making a difference in people lives
    - Not affected by any government shutdown since it is a fee-based agency

    Cons

    - Compensation could be better

    Advice to Management

    None that I can think of


  2. "Bureaucratic mess, agency in turmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asylum Officer
    Former Employee - Asylum Officer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Citizenship and Immigration Services full-time (Less than a year)

    Pros

    Ability to help people, interesting research and writing topics, intellectually stimulating

    Cons

    Trump administration terrible at executing policy, anti-immigrant rhetoric increasingly affecting agency, agency leadership gives poor direction, workload demands exceed capacity

  3. Helpful (2)

    "Adjudication Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjudications Officer in Washington, DC
    Current Employee - Adjudications Officer in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Citizenship and Immigration Services full-time (More than 3 years)

    Pros

    Great benefits, work-life balance, plenty of vacation time, telework options, overtime

    Cons

    Government bureaucracy can be slow, politics creeps into work more than private sector jobs.


  4. Helpful (1)

    "Asylum Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asylum Officer
    Former Employee - Asylum Officer
    Doesn't Recommend

    I worked at US Citizenship and Immigration Services full-time (More than a year)

    Pros

    Health insurance and pension.

    Cons

    Unreasonable expectations even for a seasoned experience attorney who writes motions for a living.

    Advice to Management

    Adjust allotted times for interviewing and writing assessments.


  5. "Ok employment - Gate keeper to the World's greatest company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Immigration Servcies Officer in Las Vegas, NV
    Former Employee - Immigration Servcies Officer in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I worked at US Citizenship and Immigration Services (More than a year)

    Pros

    Training and meeting interesting new people

    Cons

    Supervisors have been in the organization since the INS days. If you are not a part of the "in crowd" don't bother with advancing.

    Advice to Management

    More effective supervisor training.


  6. "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Isa in Seattle, WA
    Current Employee - Isa in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Citizenship and Immigration Services full-time (More than 10 years)

    Pros

    Job security and good people.

    Cons

    Political environment and too much red tape.

    Advice to Management

    .When mistakes are made show the proper way to carry out the task instead of degrading the employee.


  7. "Mission Support Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mission Support Assistant in Arlington, VA
    Current Employee - Mission Support Assistant in Arlington, VA
    Neutral Outlook
    No opinion of CEO

    I have been working at US Citizenship and Immigration Services full-time (More than 3 years)

    Pros

    This is a very busy office.

    Cons

    There are a lot of employees, and demands are always right now.

  8. Helpful (1)

    "ISA"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, pay, and casual Fridays

    Cons

    -Training and Records supervisor.
    -Favortism, Office Politics at its best.
    -If you are into drama and kissing up to your boss and sabotaging people to make yourself look good. Well thisis job is for you.
    If not PLEASE DON'T work here.

    Advice to Management

    -Please properly train new employees.
    -Mandatory ethics training for all supervisors and employees.
    - It is not okay to stop an employee training because of she he said gossip about what was supposedly said about the supervisor.
    Please work on this


  9. Helpful (2)

    "Asylum Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asylum Officer in New York, NY
    Current Employee - Asylum Officer in New York, NY
    Doesn't Recommend

    I have been working at US Citizenship and Immigration Services full-time (More than a year)

    Pros

    You have weekends off. Benefits are good but not great.

    Cons

    Terrible management. Conflicting internal advise and information from supervisors. Too much emphasis on number and not on quality of work. Most AOs are overworked and unhappy. High turnover rate in NY.

    Advice to Management

    Have all supervisors work together and get one set of rules that everyone needs to follow. Interviewing 5 to 6 people a day is ineffective and errors are bound to happen when working on such fast pace. Do a better job with in house training for AOs and SAOs.


  10. Helpful (1)

    "Workplace environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very diverse , unity , up beat environment. Always work to accomplish.

    Cons

    Uscis has a high turn over rate. Which means promotions are endless.