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US Citizenship and Immigration Services

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US Citizenship and Immigration Services

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US Citizenship and Immigration Services Reviews

Updated Jul 1, 2022

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Found 380 of over 403 reviews

3.7
65%
Recommend to a Friend
62%
Approve of CEO
US Citizenship and Immigration Services Acting Director James McCament
James McCament
85 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of US Citizenship and Immigration Services and is not affected by filters.

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  1. 5.0
    Current Employee

    review

    May 21, 2022 - Adjudication Officer in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Loves the flexible and lots of advancement opportunities. Pays well.

    Cons

    people dynamic can be challenging, and form type can get tedious.

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  2. 5.0
    Current Employee, more than 8 years

    Uscis

    Jun 19, 2022 - Analyst in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You appreciate the sacrifices immigrant’s make to become a citizen

    Cons

    There are no cons .

    Continue reading
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  3. 4.0
    Former Employee, more than 10 years

    Serving Others

    Jun 13, 2022 - Immigration Services Officer II in Essex Junction, VT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Ability to work from home

    Cons

    Lots of training required and high responsibility for decisions. Inconsistency among managers/supervisors. The work always seems to be never-ending.

    Continue reading
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  4. 4.0
    Current Employee, more than 3 years

    Great flexibility

    Jun 5, 2022 - Immigration Services Officer in Arlington, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work is really nice.

    Cons

    There is some distrust in leadership.

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  5. 4.0
    Former Employee

    Iso1

    Jun 2, 2022 - ISO 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good place to start your carrer

    Cons

    Hard to move a head

    1 person found this review helpful
  6. 5.0
    Current Employee, more than 5 years

    Awesome place to work

    May 31, 2022 - IT Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really gratifying work that will get you out of bed in the morning. Every task you perform is making the world a better place for someone out there.

    Cons

    Standard government leadership woes. "moving at the speed of government". Trying to change this can feel like throwing jelly donuts against a cement wall to drill a hole.

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  7. 4.0
    Current Employee, more than 1 year

    USCIS

    May 29, 2022 - Special Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    One pro is Good pay and flexible hours

    Cons

    One con is massive workload and backlog

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  8. 4.0
    Former Employee, more than 3 years

    Busy but Fulfilling Career

    May 26, 2022 - Immigration Services Officer II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The work we do as ISOs is very fulfilling and purposeful. We make meaningful impact in the lives of so many. If you are a peoples person, you would love this role. -Social/Connections -Interesting -Constant Learning

    Cons

    - Overload of work - Sometimes overwhelming because of constant change - Pay is okay for federal work -Quantity based

    Continue reading
    1 person found this review helpful
  9. 1.0
    Former Employee, less than 1 year

    The grass is not greener on the other side

    Jul 1, 2022 - Immigration Services Officer in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Immigration knowledge. You get to meet people from all over the world. Rewarding when you see immigrants who have earned getting their citizenship.

    Cons

    Miserable looking employees. Awful work-life balance. Get ready to take little to no time for break or lunch because here you can not take one hour lunches. Cases are so back logged that every officer gets one case per hour meaning 8 interviews back to back some of which might take longer therefore missing breaks, lunch and even getting off late and that time is not paid. Micromanagement is ridiculous. Employees who do not acknowledge you even if you are walking towards them making eye contact. No 59 minute rule before holidays, you will be in the office until the very last minute. They have a program where you have to input what you did every hour of the day and has to be completed by the end of the day.

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  10. 3.0
    Former Employee

    Every minute tracked

    Jun 7, 2022 - Immigration Services Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Federal benefits, nice people, lots of training

    Cons

    Every minute of your day is tracked, get no time to finish typing report after call, expected to review case information talk to client and type up report all at the same time

    Continue reading
    1 person found this review helpful
Viewing 1 - 10 of 380 Reviews

US Citizenship and Immigration Services Reviews FAQs

US Citizenship and Immigration Services has an overall rating of 3.7 out of 5, based on over 403 reviews left anonymously by employees. 65% of employees would recommend working at US Citizenship and Immigration Services to a friend and 57% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, US Citizenship and Immigration Services employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at US Citizenship and Immigration Services. This rating has improved by 3% over the last 12 months.

65% of US Citizenship and Immigration Services employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated US Citizenship and Immigration Services 3.9 out of 5 for work life balance, 3.5 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at US Citizenship and Immigration Services to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.

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US Citizenship and Immigration Services photo of: US Citizenship and Immigration Services, Phoenix AZ  (Photo thanks to Flickr user Rail Life, available under by-nd v2.0)
US Citizenship and Immigration Services photo of: Landmark Center
US Citizenship and Immigration Services photo of: Landmark Center
US Citizenship and Immigration Services photo of: Vermont Service Center (USCIS)
US Citizenship and Immigration Services photo of: USCIS Examiner's Office  (Photo thanks to Flickr user gagliajn with permission, All rights reserved.)
US Citizenship and Immigration Services photo of: SF USCIS Washington St Entrance  (Photo thanks to Flickr user gagliajn with permission, All rights reserved.)
US Citizenship and Immigration Services photo of: USCIS: Securing America's Promise  (Photo thanks to Flickr user gagliajn with permission, All rights reserved.)
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