US Citizenship and Immigration Services Reviews

Updated May 20, 2020

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2.9
41%
Recommend to a Friend
25%
Approve of CEO
US Citizenship and Immigration Services Acting Director James McCament
James McCament
25 Ratings
Pros
  • "Telework is allowed 4 days a week(in 12 reviews)

  • "Working at USCIS allows you to feel like you have made a difference in the lives of others(in 11 reviews)

Cons
  • "I only stayed at USCIS for about a year and a half before I moved out of state for another pay grade promotion with a different Agency(in 7 reviews)

  • "bureaucratic red tape to get things done(in 6 reviews)

More Pros and Cons
  1. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at US Citizenship and Immigration Services

    Pros

    Great for working here. Helpful

    Cons

    Improve on management and health

    US Citizenship and Immigration Services2019-06-12
  2. "it's alright"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ISO 
    Doesn't Recommend
    Positive Outlook

    I have been working at US Citizenship and Immigration Services full-time for less than a year

    Pros

    work-life balance / good co-workers / some investigative work

    Cons

    repetitive / government offices aren't the best / pay isn't great for bigger cities

    Continue reading
    US Citizenship and Immigration Services2020-05-19
  3. "Okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Trainee in South Burlington, VT
    No opinion of CEO

    I worked at US Citizenship and Immigration Services part-time for more than a year

    Pros

    Good office experience, some friendly coworkers

    Cons

    The Pathways program is a mess and management had very little knowledge about how it worked. Constantly contradict in performance appraisals. Senior employees not always the smartest or best to train new employees. Management relies on word of mentors instead of actually watching how trainees work and improve. Lots of miscommunication.

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    US Citizenship and Immigration Services2020-05-11
  4. "Solid reliable, not much room for growth"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communications Strategist in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Citizenship and Immigration Services full-time for more than 8 years

    Pros

    I have a very steady and flexible gig with regular hours and I am well paid.

    Cons

    Restricted by confines of government employment, hard to move up or around as a fed

    US Citizenship and Immigration Services2020-05-08
  5. "Decent job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lincoln, NE

    I have been working at US Citizenship and Immigration Services full-time for more than 5 years

    Pros

    Flexible schedules, benefits and compensation

    Cons

    Business run by people that have never worked in corporate America.

    US Citizenship and Immigration Services2020-05-07
  6. "great real world experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Citizenship and Immigration Services full-time for less than a year

    Pros

    The people you get to meet and the work you do is unmatchable

    Cons

    every day is a busy day

    US Citizenship and Immigration Services2020-04-22
  7. "A decent-paying sweatshop with uncaring management who only think of numbers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ISO 
    Doesn't Recommend
    No opinion of CEO

    I worked at US Citizenship and Immigration Services full-time for less than a year

    Pros

    Eco-friendly building, good cafeteria, service center located in a great area, option to set preferred work shift hours, some nice people, good federal benefits.

    Cons

    Illogical hiring practices, such as mass onboardings without hiring interviews. Insufficient, rushed, and not enough in-depth training for complex work. Some "seniors" are rude, condescending, and bullies with no people skills or empathy. People with this mentality should not be in a position where they have power over subordinates. Supervisors are mostly "yes" people who help throw struggling employees under the bus by building cases against employees in which facts are twisted to suit the agency. It has been documented that some supervisors do not even know the workload/form type/classification that they are over. Unrealistic workload expectations for the most complex workloads/form types/classifications. Employees are expected to be "proficient" and "efficient" within less than 6 months of work with insufficient training. Those who are not will be fired and told they are incompetent. Massive turnover and a cutthroat, toxic atmosphere due to the emphasis on numbers. No understanding of or consideration for employees who have disabilities. Employees who request Reasonable Accommodations are usually denied and if employees complain they are put on the short list to be fired. In most cases filing EEOC complaints is fruitless because of the mostly corrupt management and legal department of this agency. Chaotic, stressful atmosphere due to constantly changing priorities and fallout from federal leadership vacuum and revolving-door federal "leadership."

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    US Citizenship and Immigration Services2020-05-20
  8. "Average"

    3.0
    Current Employee - Isa 

    I have been working at US Citizenship and Immigration Services full-time

    Pros

    Flexible hours were super beneficial.

    Cons

    Pay Was my biggest concern

    US Citizenship and Immigration Services2020-04-07
  9. Helpful (2)

    "Thought it would be great"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Immigration Services Officer 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at US Citizenship and Immigration Services full-time for more than 3 years

    Pros

    Mon-Fri, 8-4 type of job. Has alternative work schedule options

    Cons

    Higher echelon doesnt see employees, they only see numbers and don't really care about morale.

    Continue reading
    US Citizenship and Immigration Services2020-03-24
  10. "ICE"

    4.0
    Former Employee - Systems Engineer 

    I worked at US Citizenship and Immigration Services full-time

    Pros

    Pay is good, and job is interesting

    Cons

    It was contract work and

    US Citizenship and Immigration Services2020-03-05
Found 151 reviews