US Citizenship and Immigration Services Reviews

Updated May 13, 2021

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3.2
48%
Recommend to a Friend
22%
Approve of CEO
US Citizenship and Immigration Services Acting Director James McCament
James McCament
44 Ratings
Pros
  • "USCIS has a focus on work/life balance if you're a HQ employee and fosters telework(in 16 reviews)

  • "Working at USCIS allows you to feel like you have made a difference in the lives of others(in 12 reviews)

  • Cons
  • "I only stayed at USCIS for about a year and a half before I moved out of state for another pay grade promotion with a different Agency(in 8 reviews)

  • "The time provided to do interviews, update systems, and write up cases in insufficient and forces Asylum Officers to engage in unpaid overtime(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Mission Oriented

      Feb 15, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Colleagues and Meaningful Work

      Cons

      Fast paced, lack of training

      1 person found this review helpful
    2. 1.0
      Current Employee, more than 1 year

      Punishing Work Load and Unrelenting Pressure

      Apr 27, 2021 - Asylum Officer in Arlington, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You gain a behind the scene look on the psychological make-up of failed lawyers with run away egos.

      Cons

      The purpose of the USCIS is solely to process as many cases as possible in the direction that brings the organization more budget. It's a cold, coercive, numbers driven corporate culture, enforced by upper management. You will be target you for quick removal if you don't tow the line and fit into their narrow description of "satisfactory job performance." Do not be filled that they operate with any congressional oversight or check and balance. USCIS is not funded by congress, it is self-funding and much of their style boarders on abusive and coercive. Yes, it is true, you will be forced to work extra hours for free so that you can meet the ever ramping up of case numbers during your probation. Management style is smug, rude and patronizing. People with perfect health have develop hypertension and have gone to the ER during training from the stress. The environment is not normal. The almost lawyers working here created a punishing environment from their failed psych to reflect the frustration of a failed education.

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    3. 2.0
      Former Employee, more than 5 years

      Patriotic people but chaos & rigidity

      May 10, 2021 - ISO in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most of my coworkers were genuinesly committed, cooperative people, trying to fulfil the mission. Over the last decade, a cohort of new people came in, many with Peace Corps or similar backgrounds. Their positive spirit has really helped!

      Cons

      Beware of standing out by pushing for improvements, reforms, etc. It can put a target on your back. The last 4 years created a vengeful, dog-eat-dog atmosphere. I had to leave, so I can't say, but it won't change unless the Stasi-like middle managers are moved out of power. It doesn't look likely.

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    4. 4.0
      Current Employee, more than 1 year

      Good people, Good benefits

      May 11, 2021 - Immigration Services Officer I in Irving, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Federal benefits, work-from-home, competitive pay

      Cons

      Micromanagement, slow to change, job details change with political climate

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    5. 4.0
      Current Employee, more than 5 years

      You have to find ways to love what you do

      Apr 6, 2021 - Immigration Officer in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The mission is solid, it's something you can really get behind and support. The coworkers are incredible, honestly the best part of the job. So many amazingly talented and determined individuals, it's inspiring to be around. Work life balance is great.

      Cons

      Economic issues due to 'covid' or mismanagement have made working here very difficult. Morale is very low across the agency and many people are leaving. The hiring freeze has recently ended, however, so hopefully things will turn around soon!

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    6. 3.0
      Former Employee

      Good starting point for federal work

      May 10, 2021 - Mission Support Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USCIS is part of DHS, so there's a huge network and lots of opportunities for gaining experience in a wide variety of roles as well as opportunities for travel.

      Cons

      BURN OUT. Large backlog on cases meant work was inadequately spread out and burn out was very common to see.

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    7. 1.0
      Former Employee, more than 8 years

      Nightmare Employment Experience

      Feb 24, 2021 - Immigration Officer in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Meaningful mission to serve others achieving the path to the American Dream if management would let you do your job as an adult by stop being little dictators to their subordinates.

      Cons

      If you are that desperate to be immigration service officer ISO, Adjudication Officer or Asylum Refugees Officer, be ready to super tolerate your supervisors, section chiefs and top leadership all kind of power-trip, mental-trip, discriminatory behavior mostly towards newbies and minorities.

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      3 people found this review helpful
    8. 3.0
      Current Employee, more than 5 years

      Great Benefits

      May 13, 2021 - Citizens and Immigtations in New Orleans, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits to work for the government

      Cons

      The job is production based with a set schedule that does not allow much for flexibility

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    9. 4.0
      Current Employee, more than 3 years

      Challenging but Rewarding

      Apr 7, 2021 - Immigration Services Officer II 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Meet many people from different cultural backgrounds, learn about country conditions, feeling like you're doing important work and changing people's lives

      Cons

      Having to deny someone for reasons you don't agree with, the non-stop pace of interviewing, the self-induced psychosis from switching screens to interviewing people, having to bear other people's emotional baggage, know that you're being lied to

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    10. 4.0
      Former Employee

      gov job

      Apr 26, 2021 - ISO 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good gov job with pay

      Cons

      gov job with little pay

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    Viewing 1 - 10 of 230 Reviews

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