US Citizenship and Immigration Services Reviews | Glassdoor

US Citizenship and Immigration Services Reviews

Updated April 12, 2017
15 reviews

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15 Employee Reviews

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Pros
  • Job security, especially with the trending immigration laws that keep evolving (in 6 reviews)

  • Great pay, great benefits, work at home, flexible schedule, ride sharing (in 6 reviews)

Cons
  • Frustrating red tape to get policies vetted and put into practice (in 4 reviews)

  • Pay not as high as private sector (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not as secure as you might hope"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Field Service Technician in Los Angeles, CA
    Current Contractor - Field Service Technician in Los Angeles, CA
    Doesn't Recommend

    I have been working at US Citizenship and Immigration Services as a contractor (Less than a year)

    Pros

    Good people who appreciate your help

    Cons

    Red tape is astounding. Instructions and requirements are not always clear and during any length of the process to get you where you need to go, you may get blocked. Very frustrating.

    Advice to Management

    It's the Government! I am afraid any advice would fall on deaf ears.


  2. Helpful (2)

    "IRS/Asylum Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asylum Officer/IRS in Washington, DC
    Former Employee - Asylum Officer/IRS in Washington, DC
    Doesn't Recommend
    Negative Outlook

    Pros

    Salary is high if you stay long enough and luck out or know people. Some jobs allow telecommuting, which is great. Those jobs are hard to get.

    Cons

    IT terrible, training is awful, managers don't know how to manage, no real hiring based on merit (friends and relatives more important than any experience), you get no real benefits that good federal agencies possess (on site child care, a cafeteria, education assistance, or a credit union.), and you are associated with DHS (at the bottom of all Fed surveys).

    Advice to Management

    Learn to manage people and not hire friends.


  3. "USCIS Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst Level II in Saint Albans, VT
    Former Employee - Analyst Level II in Saint Albans, VT
    Recommends
    Positive Outlook

    Pros

    Pay and benefits are more than adequate

    Cons

    Management is inept and unfair

    Advice to Management

    get a clue


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  5. Helpful (2)

    "Micromanaged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at US Citizenship and Immigration Services full-time (More than a year)

    Pros

    The hours and benefits are great. The work is interesting, but can be frustrating (fault of immigration law more than anything else).

    Cons

    Work is micro-managed by people who aren't as smart as they think they are.


  6. Helpful (3)

    "Too many lawyers in USCIS!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management and Program Analyst in Washington, DC
    Current Employee - Management and Program Analyst in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at US Citizenship and Immigration Services full-time (More than 5 years)

    Pros

    Different locations to transfer to in the U.S.

    Cons

    This is an agency in the Fed government where many of the officers and managers are lawyers. They are very intelligent but lack common sense and need a lot of individual attention. Also there is a lot of mirco-managing. In addition there are so many hierarchies in USCIS (even for it being the Fed. Government agency).

    Advice to Management

    Stop trying to deviate from Federal regulations and make individual USCIS "internal" policies that are different than Federal policies and regulations!


  7. "Immigrations Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at US Citizenship and Immigration Services (More than a year)

    Pros

    constant work week schedule 40 hours

    Cons

    Leadership competitiveness and hierarchal structure. Competing priorities


  8. Helpful (3)

    "The potential is there, but the bureaucracy wins"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management and Program Analyst in Washington, DC
    Current Employee - Management and Program Analyst in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at US Citizenship and Immigration Services full-time (More than a year)

    Pros

    There are lots of dedicated people working to achieve the agency goals. And, of course, there are the benefits of the stability of a government job.

    Cons

    The "Peter Principle" is in full force. Individuals are promoted into management based on tenure, regardless of their experience with the new role. Training is abundant, but not really effective.

    Advice to Management

    Upper Management needs to somehow break down the competition between the various divisions. Lower level managers have contradictory goals causing teams to undercut each others progress.


  9. Helpful (5)

    "An agency in it's infancy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GS-14 in Washington, DC
    Former Employee - GS-14 in Washington, DC
    Doesn't Recommend
    Positive Outlook

    I worked at US Citizenship and Immigration Services full-time (More than 5 years)

    Pros

    High pay for low work. Perfect example of government waste. Plus, with the recent hike in immigration fees the agency is able to maintain or perhaps grow their staffing.

    Cons

    Red tape everywhere. Nobody knows where the policies and procedures can be found. Takes weeks to accomplish something that only takes minutes in the private sector.

    Advice to Management

    Get it together. Never seen a more poorly organized or executed business. The business model is flawed. You hike fees in order to fund unneeded hiring, which in turn funds the need for more senior positions. It's the only way anybody can get promoted. Bunch of people sitting around doing nothing and making $100,000 / year.


  10. Helpful (3)

    "Immigration Services Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The officer has lots of discretion in most areas of immigration law. This is one of the major issues facing the US and can provide experience to branch out in many different jobs.

    Cons

    Can be very stressful in some environments and the difference in each office is often amazing. The training is often minimal and is not done by people have this as a job.

    Advice to Management

    The morale in the agency has always been rather dismal because of lack of training and resources to adequate do the job.


  11. "Mixed Bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The local office was a great place to work. Professional employees & team spirit

    Cons

    Headquarters is populated for the most part by people who care more about their careers than welfare of the country or the agency. Trying unsuccessfully to centralize all IT so now decisions are centralized but the work is shoved down to overworked employees in the field

    Advice to Management

    Cut the number meetings & follow through with your projects & promises. Stop being politically motivated & think about the welfare of this country & its citizens


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