US Citizenship and Immigration Services Reviews | Glassdoor

US Citizenship and Immigration Services Reviews

Updated September 13, 2017
19 reviews

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3.0
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US Citizenship and Immigration Services Acting Director James McCament
James McCament
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19 Employee Reviews

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Pros
Cons
  • bureaucratic red tape to get things done (in 5 reviews)

  • Little to no incentive to work hard (in 3 reviews)

More Pros and Cons

  1. Helpful (4)

    "Secure but not what I thought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at US Citizenship and Immigration Services full-time

    Pros

    Pays good, interesting work, lots of federal holidays, benefits are great

    Cons

    Money and fee based agency makes customers out if applicants for immigration to greatest country on earth. By doing so, customer service is prioritized over homeland security. Too many cases, applicants, not enough time or people to adjudicate them. Employees feel stressed and pressured to make quick decisions and approvals are always quicker than denials which means things that are important criminal violations might be overlooked just to move the case quicker.

    Advice to Management

    More focus on homeland security. Reward Officers who are thorough and write great denials, do the most complex cases, rather than focus only on the number of cases Officers adjudicate. By doing that, it pays more just to stamp approved everyone instead of looking into that person's qualifications to be permanent residents or citizens. We need more quality officers adjudicating. More knowledgeable Supervisors. A shift in priorities from customer service driven to protection of laws, values, homeland.


  2. Helpful (4)

    "Good Government Agency to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Neutral Outlook

    I have been working at US Citizenship and Immigration Services full-time (More than 3 years)

    Pros

    The mission of USCIS is an admirable one. The deployment of this agency's mission could be re-vamped, as some of it's internal processes are archaic. Quality of life really depends on the supervisor you work under. If you have a great supervisor, then you may also have a great work experience. If you have a bad supervisor, expect unnecessary difficulty accomplishing mission goals. USCIS is one of the best agencies to advance quickly up the chain.

    Cons

    QOL is based solely on the supervisor you work for. If you have a bad supervisor, expect to have a bad professional experience.

    Advice to Management

    Empower employees to do the job you hired them to do - minimize the micromanagement

  3. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Las Vegas, NV
    Former Employee - Management in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at US Citizenship and Immigration Services full-time (Less than a year)

    Pros

    Groups of professional government employees

    Cons

    Upward mobility in almost non existent

    Advice to Management

    Appreciate employees who excel in their duties and are willing to take on additional responsibilities.


  4. "Intelligence Research Specialist - FDNS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook

    I have been working at US Citizenship and Immigration Services full-time (More than 5 years)

    Pros

    Great overall work environment.
    Good people.
    Good benefits.
    Great location.

    Cons

    Not much corporate knowledge on intelligence.
    Agency is run by lawyers, which is fine for the mission, but there are not enough IC-experienced leaders to grow the Intelligence discipline.

    Advice to Management

    Hire career intelligence people into leadership positions in the FDNS front office and subordinate divisions.


  5. "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at US Citizenship and Immigration Services as a contractor

    Pros

    the people and mission are great

    Cons

    the long hours are long


  6. "Operations Support Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Citizenship and Immigration Services full-time

    Pros

    Hires within Company! Good deal! Upward mobility for those that work there and are hard working. Business Casual!

    Cons

    More interaction with employees. Become more of a family! Encourage more and applaud lower personnel.

    Advice to Management

    work on teambuilding for unity within the local office. Your leaders will always look at the leader first.


  7. Helpful (2)

    "Stable but lacking vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Refugee Officer in Washington, DC
    Current Employee - Refugee Officer in Washington, DC
    Recommends
    Neutral Outlook

    I have been working at US Citizenship and Immigration Services full-time (More than 3 years)

    Pros

    Higher GS grades than other agencies,

    Cons

    Management lacks vision, current administration does not support mission

    Advice to Management

    Promote innovation. The agency relies on processes and technology, yet no changes are ever made unless there is a crisis.

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in El Paso, TX
    Former Employee - Bilingual Customer Service Representative in El Paso, TX
    Recommends
    Positive Outlook

    I worked at US Citizenship and Immigration Services full-time (More than a year)

    Pros

    Good pay convenience location hours

    Cons

    Contract job no vision plan

    Advice to Management

    More communication to employees


  9. "SF Asylum: Resume builder with a peak into a hot political topic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Student Trainee in San Francisco, CA
    Former Intern - Student Trainee in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at US Citizenship and Immigration Services as an intern (More than a year)

    Pros

    -Work in the city, easy commute with BART.
    -Lax dress for government, influenced by the rest of poorly dressed San Francisco.
    -Flexible/No Stigma- calling off of work for legitimate reasons comes with negative vibes from management
    - Exposure to what is likely the most diverse government office on a minute to minute basis, No typical asylum seeker.
    -Foot in the door if government is your thing, Public trust
    -Looks Great on Resume and is good for conversation during interview.

    Cons

    -No mentorship, formal training, or self guided training program. No credit/merit for completing agency's own occupational coursework. No one pays much attention to each other. period.
    -Subject to government pay scale
    -Terrible office. No windows, very confined/crowded.This is the worst part of the job.

    Advice to Management

    In order to attract and retain talent, (which shouldn't be hard--Berkeley, Stanford nearby), management, specifically they who organize formal training, should make a concerted effort at challenging and evaluating trainees to assure themselves of the fit and motivation of any potential candidate.


  10. Helpful (5)

    "Immigration Services Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Immigration Services Officer I in Laguna Niguel, CA
    Current Employee - Immigration Services Officer I in Laguna Niguel, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at US Citizenship and Immigration Services full-time (More than 3 years)

    Pros

    Stable, good work life balance has telework option for increased flexibility. Adds a great reference to your resume, and gives you insight on the immigration system.

    Cons

    Very difficult to get to get promoted. Extremely political, slow and boring. Great work for people who just want to make ends meet and aspire to nothing greater. SCOPS needs to address pay differences between ISO1 and 2 since both conduct the same exact work day in and day out.

    Advice to Management

    Stay humble.


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