US Citizenship and Immigration Services Reviews | Glassdoor

US Citizenship and Immigration Services Reviews

Updated January 24, 2017
12 reviews

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12 Employee Reviews

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Pros
  • Job security, especially with the trending immigration laws that keep evolving (in 6 reviews)

  • Great pay, great benefits, work at home, flexible schedule, ride sharing (in 6 reviews)

Cons
  • Pay not as high as private sector (in 3 reviews)

  • promotion potential, top performers are not compensated accordingly - salary is set on the GS scale (in 3 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in El Paso, TX
    Former Employee - Bilingual Customer Service Representative in El Paso, TX
    Recommends
    Positive Outlook

    I worked at US Citizenship and Immigration Services full-time (More than a year)

    Pros

    Good pay convenience location hours

    Cons

    Contract job no vision plan

    Advice to Management

    More communication to employees


  2. "SF Asylum: Resume builder with a peak into a hot political topic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Student Trainee in San Francisco, CA
    Former Intern - Student Trainee in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at US Citizenship and Immigration Services as an intern (More than a year)

    Pros

    -Work in the city, easy commute with BART.
    -Lax dress for government, influenced by the rest of poorly dressed San Francisco.
    -Flexible/No Stigma- calling off of work for legitimate reasons comes with negative vibes from management
    - Exposure to what is likely the most diverse government office on a minute to minute basis, No typical asylum seeker.
    -Foot in the door if government is your thing, Public trust
    -Looks Great on Resume and is good for conversation during interview.

    Cons

    -No mentorship, formal training, or self guided training program. No credit/merit for completing agency's own occupational coursework. No one pays much attention to each other. period.
    -Subject to government pay scale
    -Terrible office. No windows, very confined/crowded.This is the worst part of the job.

    Advice to Management

    In order to attract and retain talent, (which shouldn't be hard--Berkeley, Stanford nearby), management, specifically they who organize formal training, should make a concerted effort at challenging and evaluating trainees to assure themselves of the fit and motivation of any potential candidate.


  3. Helpful (2)

    "Immigration Services Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Immigration Services Officer I in Laguna Niguel, CA
    Current Employee - Immigration Services Officer I in Laguna Niguel, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at US Citizenship and Immigration Services full-time (More than 3 years)

    Pros

    Stable, good work life balance has telework option for increased flexibility. Adds a great reference to your resume, and gives you insight on the immigration system.

    Cons

    Very difficult to get to get promoted. Extremely political, slow and boring. Great work for people who just want to make ends meet and aspire to nothing greater. SCOPS needs to address pay differences between ISO1 and 2 since both conduct the same exact work day in and day out.

    Advice to Management

    Stay humble.


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  5. Helpful (1)

    "Attorney"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Neutral Outlook

    I worked at US Citizenship and Immigration Services full-time

    Pros

    Challenging work, small friendly office environment and business has been stable.

    Cons

    No upward mobility opportunities and a small business.


  6. "Government job!"

    Star Star Star Star Star
    Current Employee - Immigrations Services Officer Assistant in Memphis, TN
    Current Employee - Immigrations Services Officer Assistant in Memphis, TN

    I have been working at US Citizenship and Immigration Services full-time (More than 5 years)

    Pros

    Job security, especially with the trending immigration laws that keep evolving. The agency is fee-funded and not by the government, there the shutdowns do affect us.

    Cons

    Selection process can be show favoritism regardless of the claims it does not occur.

    Advice to Management

    Open job opportunities to the contractors currently serving in the job you are hiring only USCIS, veteran, or government employee.


  7. "It's a government job..."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Job security, promotions likely to come by each year, flexible schedule (alternative work schedules, telework, etc.)

    Cons

    The work and your role can feel insignificant and meaningless, you will face a great deal of complacency/negativity/entitlement of rights at work, leadership can feel either too aloof or too micromanag-y.

    Advice to Management

    Management would do well to stay unified, consistent and on one page in terms of communicating policies and procedures to the rest of the agency.


  8. "Pathways Student Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Recommends
    Neutral Outlook

    I worked at US Citizenship and Immigration Services as an intern

    Pros

    A lot flexibility with the ability to telework, as well as good benefits. For an internship, I gained a ton of experience that helped set me apart from my peers. However, a lot of the work was mundane and I felt like it lacked purpose.

    Cons

    Very bureaucratic and often projects would move slowly. It seems like there is a lot of disconnect between headquarters and the field offices, and between USCIS and DHS, in terms of communication and identity. Many people were really talented and had potential but seemed unmotivated in their environment.

    Advice to Management

    Something about the structure or processes needs to be changed to increase workplace efficiency. It seemed like things never got done, or they took way longer than expected because motivation was low, or because people weren't held accountable for poor performance, while others who were trying to get things done were held back by those who were unmotivated.


  9. Helpful (1)

    "While there are some outstanding leaders, overall, the component is Poorly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Immigration Officer in Grand Prairie, TX
    Current Employee - Immigration Officer in Grand Prairie, TX

    I have been working at US Citizenship and Immigration Services full-time (More than 10 years)

    Pros

    The work is fascinating and the most important work in the federal government

    Cons

    Too many bullies in supervisory and managerial postitions

    Advice to Management

    Get rid of the bullies. Apply Process improvement techniques to improve process instead of blaming employees for process inefficincies


  10. Helpful (2)

    "Asylum Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjudications Officer
    Current Employee - Adjudications Officer

    Pros

    Great team to work with
    Job security

    Cons

    Impossible deadlines for complex assignments

    Advice to Management

    Work on fair distribution of work and improvement of staff morale.


  11. "Great Job for College Interns but No long term opportunities for career groeth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Office Automation Clerk in Washington, DC
    Former Intern - Office Automation Clerk in Washington, DC
    Recommends
    Neutral Outlook

    I worked at US Citizenship and Immigration Services as an intern (More than a year)

    Pros

    Relaxed atmosphere, hands on learning, great pay, opportunities to travel.

    Cons

    No room for advancement is the only major area that I would like to point out. Many higher officials have been in the same position and making $100,000 while those who have been working there for YEARS are still making entry level salaries.



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