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US Citizenship and Immigration Services

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US Citizenship and Immigration Services

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US Citizenship and Immigration Services Reviews

Updated Nov 30, 2022

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Found 432 of over 459 reviews
3.4
52% Recommend to a Friend
US Citizenship and Immigration Services Acting Director James McCament
52% Approve of CEO

Found 432 of over 459 reviews

3.4
52%
Recommend to a Friend
52%
Approve of CEO
US Citizenship and Immigration Services Acting Director James McCament
James McCament
92 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of US Citizenship and Immigration Services and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Govt

    Nov 30, 2022 - ISO in Arlington, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good govt job with nice benefits.

    Cons

    Sometimes work can be silo-ed

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  2. 4.0
    Current Employee, more than 5 years

    Great Benefits

    Nov 28, 2022 - Immigration Services Officer II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Benefits, decent pay, raise every year

    Cons

    Leadership acts as dictators, overworked, unrealistic expectations

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  3. Join the US Citizenship and Immigration Services team
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  4. 4.0
    Former Employee, more than 3 years

    Work life balance

    Nov 28, 2022 - Immigration Services Officer in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It has Work life balance schedule

    Cons

    Recent job turnover rate increasing. Need to focus on employee morale

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  5. 4.0
    Current Employee, more than 3 years

    Immigration officer for USCIS

    Nov 29, 2022 - Immigration Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work-life balance. Opportunities to learn, grow and meet people from various backgrounds and cultures. Overall a good agency.

    Cons

    A little boring. Lots of sitting looking at the computer. Some of the tasks we are required to do appear as borderline micromanagement.

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  6. 3.0
    Current Employee, more than 3 years

    Sometimes rewarding, often tiring

    Nov 30, 2022 - Immigration Services Officer II in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A job with meaning. Lots of vacation, never take your job home with you

    Cons

    Priorities are always changing, life can be more difficult depending on your supervisor

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  7. 2.0
    Current Employee, more than 3 years

    Only take this job if you REALLY care about the mission

    Nov 26, 2022 - Asylum Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The job itself is interesting and helps build a lot of skills that can help you in other areas of life, such as quick thinking, active listening, public speaking, time management etc. I genuinely enjoy conducting interviews and writing assessments.

    Cons

    Management is completely checked out. They simply do not care about working conditions. All they care about is enforcing imaginary quotas. They continue to increase the workload without increasing any resources. They are trying to make everyone come back to work in the office but there isn’t enough space in the office for everyone to be there at the same time, so we have to use a reservation system, which means that you’re always at a different desk and can’t store anything in your office. People are leaving at a much faster rate than we are on boarding new people, so there simply aren’t enough people to do the work that needs to be done. The support staff is suffering because they are overwhelmed, which means that prep work isn’t happening and things are falling through the cracks, which ends up making even more work in the long run. There is huge turnover with first line supervisors, and supervisor teams change monthly, which is jarring and inefficient. Every supervisor has different and conflicting expectations. Management forces us to do an impossible amount of interviews per week and also frequently mandates overtime to help out other asylum offices who can’t get their own work done. They act like everything is “for the mission” and say things like “it’s not fair that we keep these people waiting in detention centers”, but then supervisors take weeks to review your decisions so the applicant sit in detention anyway regardless of how fast you complete your work. The only reason I’m still here is that I’m waiting out my 52 weeks at my current grade so that I can apply for jobs at the next gs level.

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  8. 3.0
    Current Employee

    Analyst

    Nov 26, 2022 - Analyst in Burlington, VT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working at a service center you get to telework up to 5 days a week.

    Cons

    There are no cons at service centers.

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  9. 4.0
    Current Employee

    Na

    Nov 4, 2022 - ISO in Fairfax, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    NA benefit, team and other

    Cons

    No remote, telework, work life balance

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  10. 2.0
    Current Employee, more than 3 years

    Starting pay not high enough workload unreasonable

    Nov 9, 2022 - Asylum Officer in Arlington, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    By the time you get to gs-12 the pay os reasonable

    Cons

    The work is hard, the office culture is terrible, starting pay at gs-9 is laughable.

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  11. 1.0
    Former Employee, more than 8 years

    you will be more than sorry

    Nov 29, 2022 - Asylum Officer in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    No pros at all, just the salary

    Cons

    It is torture, plain and simple. Supervisors will make your life a living hell and these are persons who very quickly climbed the ladder due to being minorities who the govt wants to push ahead at any cost. They stayed in positions for sometimes as few as months only to be promoted way too soon. The title goes to their heads and they feel empowered and superior, taking pleasure in returning cases they feel should be written as they want so all your training is worthless.

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US Citizenship and Immigration Services Reviews FAQs

US Citizenship and Immigration Services has an overall rating of 3.4 out of 5, based on over 459 reviews left anonymously by employees. 52% of employees would recommend working at US Citizenship and Immigration Services to a friend and 45% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, US Citizenship and Immigration Services employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at US Citizenship and Immigration Services. This rating has decreased by -1% over the last 12 months.

52% of US Citizenship and Immigration Services employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated US Citizenship and Immigration Services 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at US Citizenship and Immigration Services to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.

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US Citizenship and Immigration Services photo of: US Citizenship and Immigration Services, Phoenix AZ  (Photo thanks to Flickr user Rail Life, available under by-nd v2.0)
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US Citizenship and Immigration Services photo of: USCIS Examiner's Office  (Photo thanks to Flickr user gagliajn with permission, All rights reserved.)
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US Citizenship and Immigration Services photo of: USCIS: Securing America's Promise  (Photo thanks to Flickr user gagliajn with permission, All rights reserved.)
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Glassdoor has 459 US Citizenship and Immigration Services reviews submitted anonymously by US Citizenship and Immigration Services employees. Read employee reviews and ratings on Glassdoor to decide if US Citizenship and Immigration Services is right for you.