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US Citizenship and Immigration Services Employee Reviews about "telework"

Updated Aug 21, 2020

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Found 16 of over 259 reviews

3.3
50%
Recommend to a Friend
22%
Approve of CEO
US Citizenship and Immigration Services Acting Director James McCament
James McCament
45 Ratings
Pros
  • "USCIS has a focus on work/life balance if you're a HQ employee and fosters telework(in 16 reviews)

  • "Working at USCIS allows you to feel like you have made a difference in the lives of others(in 12 reviews)

  • Cons
  • "I only stayed at USCIS for about a year and a half before I moved out of state for another pay grade promotion with a different Agency(in 8 reviews)

  • "The time provided to do interviews, update systems, and write up cases in insufficient and forces Asylum Officers to engage in unpaid overtime(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "telework"

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    1. 5.0
      Current Employee

      Great place to work, progress, and grow.

      Aug 21, 2020 - Supervisory Immigration Services Officer in Irving, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Maxiflex work schedule, telework, offices around the country

      Cons

      Possible furlough due to budget issues

      Be the first to find this review helpful
    2. 5.0
      Current Employee, more than 10 years

      Quality Work Place

      Jul 1, 2020 - Branch Chief in Bloomington, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USCIS has a focus on work/life balance if you're a HQ employee and fosters telework. It's a great place to share creative ideas and work in a team and independent capacity.

      Cons

      Some teams have much higher production quotas than others and management styles vary greatly between Service Center, Field Ops, Management Directorate, etc.

      Continue reading
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    3. 4.0
      Current Employee, more than 5 years

      Boring career but you can telework

      Jul 30, 2020 - Immigration Officer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Telework Very flexible schedule Good pay Pension Great job for parents

      Cons

      Boring, unsatisfying work. Also, Trump hates immigration and wants to eliminate the agency, so there’s that.

      Continue reading
      3 people found this review helpful
    4. 3.0
      Current Employee, more than 1 year

      Solid Job, Until It Wasn't

      Jul 26, 2020 - Immigration Services Officer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Telework, virtually unlimited schedule flexibility, pay, benefits, good training, good first line supervisors.

      Cons

      Repetitive and sometimes monotonous work. There used to be decent promotional opportunities but over the last year or so there have been virtually none, leaving many new ISO 1's stuck. Overall, the biggest con is just the politics. This was a solid job but starting at the beginning of fy20 seemed to take a hard nosedive. there is no stability right now and virtually no information is being provided to employees with a massive furlough pending. Covid is blamed but it's clear our paychecks are being used as pawns in a political game.

      2 people found this review helpful
    5. 4.0
      Former Intern, less than 1 year

      Easy But Repetitive Work, Good Benefits

      Mar 8, 2020 - Intern 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work is rewarding, feels like you are making a difference. Great benefits: paid vacation, telework available, flexible schedule. Mostly positive environment, depending on supervisor.

      Cons

      Repetitive work. No other complaints,

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    6. 1.0
      Former Employee, less than 1 year

      Very Slow Pace

      Feb 6, 2020 - Anonymous Employee in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, same as any other government agency. Generous leave policy, even around major holidays. Paid holidays off. After six months, you can apply for alternative work schedule (choose your own hours with certain conditions), and after 1 year you become eligible for telework. For the most part, you are trusted and left to do your work as you see fit.

      Cons

      The background check/application process literally took years to go through. This is a job/industry that by its very definition requires you to work with people from other countries/cultures/ideas than what you may be familiar with. I heard many of my coworkers make disparaging remarks about not only our applicants, but other coworkers as well due to cultural differences. This was very upsetting and frustrating to deal with, and nothing was done about it. At times, most times, there is simply no work available to do. Nothing to do but sit at your desk. When there was work to do, there was little guidance on how to actually do it. A lot of the work consisted on fixing completely preventable and simple mistakes that others had done, but because these mistakes had been done so many times over so many years it turned what should have been simple into a monumental task. Sometimes we were uncovering mistakes that had been done decades prior by people who had long left the agency. Some people might see the light workload as a pro, but you will be sitting at your desk with nothing to do for hours on end. Some supervisors will know what is really going on and will let things slide, while others will wonder why you're "slacking off". Little to no acknowledgement that what we were doing literally affected people's lives. I never saw the applicants I was working with as just a name or a number; having known many that have gone through the process, I sympathized with them and made sure I did my best with everything. Questions I had about people being placed in the wrong list, and as a result having to wait years to hear back, were brushed off as "That's just how it is sometimes". That would be absolutely unacceptable in the private sector!

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      3 people found this review helpful
    7. 5.0
      Current Employee, more than 1 year

      One of the best Federal Jobs I ever had

      Apr 1, 2019 - Immigration Services Officer in Laguna Niguel, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Decent Paycheck - Okay Benefits - Telework - Knowing that I am making a difference in people lives - Not affected by any government shutdown since it is a fee-based agency

      Cons

      - Compensation could be better

      Continue reading
      4 people found this review helpful
    8. 4.0
      Former Employee, more than 3 years

      Good Place to work.

      Jun 21, 2019 - Management and Program Analyst in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Telework is allowed 4 days a week.

      Cons

      Pay could be better.

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    9. 5.0
      Current Employee, more than 3 years

      Adjudication Officer

      Feb 26, 2019 - Adjudications Officer in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, work-life balance, plenty of vacation time, telework options, overtime

      Cons

      Government bureaucracy can be slow, politics creeps into work more than private sector jobs.

      3 people found this review helpful
    10. 5.0
      Current Employee, more than 3 years

      GREAT WORK & LIFE BALANCE

      Dec 23, 2017 - Management and Program Analyst in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Exceptional flexibility to work from office or home (telework) up to 4 days per week telework! For highly motivated individuals, extremely attractive training & education benefits as there is no upper limit on the number of courses or certifications one can achieve.

      Cons

      Relatively high volume of staff turnover (mostly new hires or staff moving to other USCIS positions) hampers organization’s ability to codify protocols and normalize operating procedures.

      Continue reading
      7 people found this review helpful
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