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US Customs and Border Protection

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US Customs and Border Protection

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US Customs and Border Protection Reviews

Updated May 23, 2022

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Found 332 of over 349 reviews

3.9
82%
Recommend to a Friend
65%
Approve of CEO
US Customs and Border Protection Commissioner  Chris Magnus (no image)
Chris Magnus
15 Ratings

Top Review Highlights by Sentiment

Pros
  • "It's challenging and has great benefits.(in 48 reviews)
  • "Provides good pay compared to private sector and decent schedules(in 36 reviews)
  • "Decent salary.(in 12 reviews)
  • "Good people to work with(in 11 reviews)
  • "Pay and benefits, good training(in 9 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of US Customs and Border Protection and is not affected by filters.

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  1. 5.0
    Former Employee, more than 3 years

    Great mission, challenging politics

    May 23, 2022 - Director in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Incredible mission - CBP's mission involves everything from ports of entry, to trade, to securing the areas between the ports of entry. Dedicated workforce.

    Cons

    The agency is a political football no matter which party is in charge, and that is unlikely to change.

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  2. 4.0
    Current Employee, more than 5 years

    A solid career but only if you can tolerate the mismanagement

    Apr 13, 2022 - Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Opportunities around the world Can try new teams or units every year May not seem like it but we do stop criminal organizations and terrorists Good pay Good benefits Most coworkers are fun to work with Once you go home you do not take work with you Very diverse workforce Has been innovative the last few years

    Cons

    Treated liked a child The laziest officers get promoted Government red tape Micro management Redundant training and pointless policies (all gov.) Can be boring quickly if stuck in a unit Work holidays and weekends Can be a long time to get a m-f schedule Management out to get you Your coworkers can not be fired when they should have been Forcing you to do overtime a lot and if you do not want it there is no choice Forcing to go to border and they do not care about your excusals. They do not care about you at all - One officer had a 2 week old and they denied the excusal to not go to border. Another had a parent dying of cancer out of state they denied the officer's transfer.

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  3. 5.0
    Current Employee

    Great

    May 20, 2022 - Intern 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    flexible, nice management, good coworkers, good benefits

    Cons

    not a lot of pay

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  4. 4.0
    Current Employee

    Cbp

    May 19, 2022 - CBP 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great job for you to have

    Cons

    You have to find your way

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  5. 4.0
    Former Employee, more than 10 years

    Its what you make it

    May 1, 2022 - Supervisory Border Patrol Agent in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay and opportunities Great people (mostly) Diversity of work assignments- "something for everyone"

    Cons

    Isn't what it used to be due to politicization of border security (should be a simpler issue). Current (Biden) administration has destroyed morale.

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  6. 2.0
    Former Employee, more than 1 year

    Work-life balance

    May 19, 2022 - Customs and Border Protection Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is good since they are low staffed and needing people to work constantly

    Cons

    Terrible work-life balance, some micro-managers.

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  7. 3.0
    Former Employee

    A bit depressing

    May 20, 2022 - Forensic Scientist in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Camaraderie amongst analysts is rewarding

    Cons

    Management does not consider employees inputs.

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  8. 5.0
    Current Employee, more than 3 years

    Really nice place to work in the right context

    Apr 18, 2022 - Program Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very good work life balance to non-uniformed positions Competitive and transparent salary Great group of co-workers

    Cons

    Can get really political Constrained by yearly budget and national politics Older workforce makes it challenging to innovate

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  9. 5.0
    Current Employee, more than 5 years

    Government job

    Apr 24, 2022 - Budget Analyst in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Time off benefits working for your country

    Cons

    No cons for this job

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  10. 5.0
    Former Employee

    Govt Job

    Apr 23, 2022 - Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    TSP, Vacation time, Insurance, Steady

    Cons

    Bureaucracy and lots of hoops to jump through for projects

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Viewing 1 - 10 of 332 Reviews

US Customs and Border Protection Reviews FAQs

US Customs and Border Protection has an overall rating of 3.9 out of 5, based on over 349 reviews left anonymously by employees. 82% of employees would recommend working at US Customs and Border Protection to a friend and 62% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, US Customs and Border Protection employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at US Customs and Border Protection. This rating has been stable over the past 12 months.

82% of US Customs and Border Protection employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated US Customs and Border Protection 3.4 out of 5 for work life balance, 3.4 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at US Customs and Border Protection to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.

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US Customs and Border Protection Photos

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US Customs and Border Protection photo of: Ronald Reagan Building & International Trade Center (US Customs & Border Patrol)  (Photo thanks to Flickr user cliff1066, available under by v2.0)
US Customs and Border Protection photo of: rio grande river
US Customs and Border Protection photo of: US Customs and Border Protection building  (Photo thanks to Flickr user Scorpions and Centaurs, available under by-nc-sa v2.0)
US Customs and Border Protection photo of: US Customs and Border Protection  (Photo thanks to Flickr user ThreadedThoughts, available under by-nd v2.0)
US Customs and Border Protection photo of: US Customs and Border Protection  (Photo thanks to Flickr user Still Burning, available under by-nc v2.0)
US Customs and Border Protection photo of: US customs office  (Photo thanks to Flickr user iBjorn, available under by-sa v2.0)
US Customs and Border Protection photo of: Lake patrol training
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