US Customs and Border Protection Reviews | Glassdoor

US Customs and Border Protection Reviews

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Found 144 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
75%
Approve of CEO
US Customs and Border Protection CEO R. Gil Kerlikowske
R. Gil Kerlikowske
29 Ratings
Pros
  • "Good pay with the overtime; good job security not particularly dangerous for a law enforcement job(in 13 reviews)

  • "Great benefits, retirement, etc(in 8 reviews)

Cons
  • "Long hours, facilities can be rough in older airports/cargo offices, normal headaches that come along with managing union employees(in 9 reviews)

  • "Start work here, than move to a professional law enforcement agency(in 7 reviews)

More Pros and Cons
  1. I had a job here

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at US Customs and Border Protection

      Pros

      It was a good place to work

      Cons

      No cons that I can’t think of

    • it's what you make of it

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - 1881 AIA Dual Rated Pilot in Houston, TX
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at US Customs and Border Protection full-time for more than 20 years

      Pros

      wider variety of missions, both fixed and rotor wing. Job stability (other than Gov shutdown) retirement pension. Home 90% of the year, more or less depending on what you want.

      Cons

      Government BS, Have to work a normal work week or weekend, either way its M-F 8 to 4. for an average of 8 days off a month, compared to airlines and most other jobs.

      Advice to Management

      It's not about the pay for the most part, its quality of life.

    • Professional

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Field Technology Officer in Baltimore, MD
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at US Customs and Border Protection full-time for more than a year

      Pros

      Wide area of responsibility and huge network to work with.

      Cons

      Some of the policies tie your hands.

      Advice to Management

      Trust your technicians.

    • Work from home

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Paralegal Specialist in Detroit, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at US Customs and Border Protection full-time for more than 20 years

      Pros

      Opportunity to work from home and flexible work schedule.

      Cons

      Monotonous work sometimes that could get boring.

    • Helpful (1)

      Under dog of the basted child!

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Ag Specialist in Los Angeles, CA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at US Customs and Border Protection full-time for more than 20 years

      Pros

      Good Pay, specially overtime, love the work, exciting.

      Cons

      Back Stabbing SOB's,,,lookout for the management.

      Advice to Management

      Leave the hack out of people, if they are doing their job!

    • Helpful (4)

      Great pay but very hard work

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - CBP Officer in San Ysidro, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at US Customs and Border Protection full-time for more than 20 years

      Pros

      Extremely great pay. It's tough the first two or three years, but automatic pay raises get you great money very quickly. CBP has great training. There are many opportunities to advance, or to put in for other positions and/or agencies. CBP is definitely a place to have a career. Great benefits, retirement, etc.

      Cons

      Not for the faint of heart. You wear a gun and train for deadly force for a reason. This can be a very hazardous job. Also, you have to "give up" your life. Overtime is mandatory, and most times you do not know you are doing mandatory overtime until 1 or 2 hours before your shift is over. Many, many days of 16 hours. By the time you get home and manage to fall asleep, the alarm goes off. This can happen once or twice...

      Show More

      Advice to Management

      Listen more to what the bargaining officers are saying. Allow them to have a life outside of the over-intense work schedule.

    • CBP Officer

      StarStarStarStarStar
      • Overall
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Anonymous Employee 

      I worked at US Customs and Border Protection full-time

      Pros

      You will always have a job and plenty of OT

      Cons

      Middle of border town with not alot to do, Laws for immigration

    • CBP technician

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at US Customs and Border Protection full-time

      Pros

      Great schedule, friendly staff, must be flexible.

      Cons

      lots of waiting for access to programs

    • Human Resources Specialist

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend

      I have been working at US Customs and Border Protection full-time

      Pros

      Part of the govt pay structure.

      Cons

      WOW....worst leadership I have EVER experienced.

    • Helpful (1)

      Disorganized agency, lots of cliques, nothing done by the book.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Intelligence Specialist in Washington, DC
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at US Customs and Border Protection full-time for more than 2 years

      Pros

      Good compensation, flexible schedule, interesting work

      Cons

      Employees moved rather than fired. Incompetent management. Everyone is acting in their positions. If you are “on the inside” you will travel often to courses and conferences on the government dime, if not you will sit in your home office and never leave.

      Advice to Management

      Management needs a good shakeup, remove all current management. Replace. Too many “legacy customs” managers who are not open to change and modernization. This is an agency on Its way out.

    Found 144 reviews