US Customs and Border Protection Reviews | Glassdoor

US Customs and Border Protection Reviews

Updated April 18, 2018
126 reviews

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3.5
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US Customs and Border Protection Commissioner R. Gil Kerlikowske
R. Gil Kerlikowske
21 Ratings

126 Employee Reviews

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Pros
  • In addition to the pay and benefits, I felt that I made a difference in my community (in 11 reviews)

  • Good pay, good opportunity to grow and go to a different federal agency (in 11 reviews)

Cons
  • Long hours, lack of respect for common employee by public and management (in 9 reviews)

  • Start work here, than move to a professional law enforcement agency (in 7 reviews)

More Pros and Cons

  1. "Supervisory Border Patrol Agent"

    StarStarStarStarStar
    Current Employee - Supervisory Border Patrol Agent in Burlington, VT
    Current Employee - Supervisory Border Patrol Agent in Burlington, VT

    I have been working at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Exciting work and lots of opportunities

    Cons

    Shiftwork and time away from family


  2. "Border Patrol"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisory Border Patrol Agent in Detroit, MI
    Former Employee - Supervisory Border Patrol Agent in Detroit, MI
    Recommends
    Positive Outlook

    I worked at US Customs and Border Protection full-time

    Pros

    Great comraderie amongst the Agents.

    Cons

    We need to be a proactive organization

    Advice to Management

    Be independent when dealing with politicians.

  3. "CBP Supervisor (First-Line)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CBP SUpervisor (First-line) in Chicago, IL
    Current Employee - CBP SUpervisor (First-line) in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection (Less than a year)

    Pros

    Excellent pay, opportunity to earn up to $45000 in OT per year in addition to base salary and up to $2500 end of year performance award (if you are a good/excellent manager)

    Cons

    Long hours, facilities can be rough in older airports/cargo offices, normal headaches that come along with managing union employees.

    Advice to Management

    Eliminate grade compression (GS-13 first-line supervisors promote to same grade, GS-13 second-line) with little salary increase and less opportunity for OT work.
    More agency wide communication regarding policy changes/updates.


  4. Helpful (1)

    "International Import Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Trade Specialist in Washington, DC
    Former Employee - International Trade Specialist in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Great Benefits and great salary

    Cons

    none, it is a wonderful career

    Advice to Management

    You have to apply for another position, unless it is preset when hired, ie 12/13


  5. Helpful (3)

    "Not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Import Specialist in Newark, NJ
    Former Employee - Import Specialist in Newark, NJ
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    It is the federal government. The benefits are good the pay is definitely not bad, but each agency has its pros and cons. This agency has a 59 minute Liberty system so that they will let you out almost an hour early before holidays, sometimes. They also offer telework.

    Cons

    The agency uses Scare Tactics and focuses on publicly calling attention to the prosecution of officers that have broken the rules. There is a weirdly negative undertone to many of the guidelines they want staff to follow. The agency prioritises the issues and needs of their direct law enforcement staff above all other staff. They are still not treated too well. They refuse to allow several of the veterans here to use their GI bill education benefits while employed. The training for this position is very intense as well, if you fail any of the eight exams more then once...You lose your job .

    Advice to Management

    Treat people fairly and you'll reduce suicides and increase retention


  6. Helpful (1)

    "CBP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at US Customs and Border Protection full-time (More than 5 years)

    Pros

    good job and good pay

    Cons

    management doesn't really care about employees


  7. "Agriculture Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time (More than a year)

    Pros

    - A pretty clear mission;
    - Good pay and benefits;
    - Camaraderie; AND
    - Job Security (they desperately need people).

    Cons

    - A sycophantic and childlike culture;
    - Extremely poor management and leadership;
    - Irregular implementation of agency policies and regulations;
    - Difficult to change POE;
    - Low Morale; AND
    - Limited career advancement (when compared to other career tracks (e.g. CBPO))

  8. "Fast paced and stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection full-time

    Pros

    Lots of work to be done. I enjoy HR, so i find the work rewarding.

    Cons

    Managers are under too much stress and aren't always leaders.


  9. "Program and Management Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Numerous Positionover A 45 Year Career in Indianapolis, IN
    Former Employee - Numerous Positionover A 45 Year Career in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time (More than 8 years)

    Pros

    My last position - Over paid for what you do/You can work any schedule as long as it adds up to 80 hours worked every two weeks

    Cons

    Apathy - There was no commitment to do the best you can do. Management was afraid to address union or race issues.

    Advice to Management

    Take a stand on issues where you know you are correct


  10. "Vulnerablity Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Customs and Border Protection full-time

    Pros

    Some great people to work with and its a job

    Cons

    No moral some DEPT may be different


Showing 126 of 132 reviews
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