US Customs and Border Protection Reviews | Glassdoor

US Customs and Border Protection Reviews

Updated November 16, 2017
115 reviews

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3.6
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US Customs and Border Protection Commissioner R. Gil Kerlikowske
R. Gil Kerlikowske
21 Ratings

115 Employee Reviews

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Pros
  • Excellent pay and benefits, experience is unique and exhilarating for the right individuals (in 11 reviews)

  • Good pay, good opportunity to grow and go to a different federal agency (in 10 reviews)

Cons
  • Long hours, lack of respect for common employee by public and management (in 8 reviews)

  • It's unsafe, especially because CBP Officers are armed law enforcement entrusted to make sound decisions (in 6 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time

    Pros

    Good pay and benefits.

    Cons

    Political environment when it comes to promotions.

    Advice to Management

    None for now.


  2. "Customs and Border Protection Officer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    More stable job than cooperate world. They usually don't just fire people because of budget cut. They just stop hiring more.

    Cons

    Job application process took extremely long. Almost a year since the day I submitted the application

  3. "Enterprise Services - toxic place with new leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Washington, DC
    Current Employee - Program Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (More than 3 years)

    Pros

    Mission-driven purpose and generally nice colleagues for those who have been around for a while. The mentor program was helpful. Commissioner may be slightly disconnected from reality but overall genuine and focused on keeping America safe.

    Cons

    Horrible mid-management, executive orders dictating everything, resistance and ignorance to change. Terrible new leadership of ES in an organization that is still figuring out its own identity.

    Advice to Management

    EAC of ES either needs to get real or become a leader that influences and helps the organization be better rather than expect the impossible with no direction. Listen to people, compromise and collaborate rather than just demand. Treat people of all levels with respect, and be open to new ideas and not make everything about pleasing senior leadership and afraid to make any mistakes, leading to nothing getting done.


  4. "Writer-Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Writer/Editor in Laredo, TX
    Current Employee - Writer/Editor in Laredo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (Less than a year)

    Pros

    Stable and great atmosphere for growth.

    Cons

    None so far and none expected.


  5. "Overall Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in DC Ranch, AZ
    Current Employee - Analyst in DC Ranch, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Have grown a career and leaned lots of new things over the last 10 years I have worked for CBP

    Cons

    Hiring freezes and the lack of ability to move from one area to another. Some folks display favoritism.


  6. "Forensic Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Forensic Scientist in Newark, NJ
    Current Employee - Forensic Scientist in Newark, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (More than 5 years)

    Pros

    Lead them federal government in the detection new trends of narcotics and various weapons. Work with other agencies in competing the mission.

    Cons

    Have to stop work until other agencies are contacted. Homeland Security is subject to political funding and that causes issues. Other agencies pay one grade higher .

    Advice to Management

    Stop micromanaging, reward performers


  7. Helpful (1)

    "Great law enforcement position to work in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - US Customs Inspector in Lax, GA
    Former Employee - US Customs Inspector in Lax, GA
    Neutral Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time (More than 5 years)

    Pros

    Good benefits, good fellow workers, you make a lot in overtime if you wish, not boring and not repetitive. It's a good way to set your foot in the doorstep to later put in for other federal agencies.

    Cons

    You might have to work on weekends and holidays. You might get dirty opening up cargo and inspecting it. The benefits are good but not as good as a state or county employment agency.

    Advice to Management

    No favoritism please.

  8. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at US Customs and Border Protection full-time (More than 3 years)

    Pros

    Excellent salary and benefits for job performed.

    Cons

    Geographically poor work locations with inability to move.


  9. Helpful (1)

    "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CBP Officer in New York, NY
    Current Employee - CBP Officer in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection full-time (More than 8 years)

    Pros

    Good salary for job performed. A lot of availability for promotion and movement to other locations. Able to work overseas.

    Cons

    If you don't like to work overtime not the place for you. Schedule is different from one location to the next.


  10. "Chief CBP Agriculture Specalist / Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief CBP Agriculture Specialist in Miami, FL
    Current Employee - Chief CBP Agriculture Specialist in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Good Benefits, Leave and Health Insurance options.

    Cons

    Changing shifts, Pay is equal to a lover level manager, small overtime budget and staffing.

    Advice to Management

    Realign pay scale to reflect position and responsibilities


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