US Customs and Border Protection Reviews
Updated May 23, 2022
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Found 332 of over 349 reviews
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Top Review Highlights by Sentiment
- "Incompetent management and disgruntled employees can lead to an environment where everyone is looking out for themselves" (in 34 reviews)
- "Senior leadership is not consistently on the same page as CBP faces a multitude of security and monetary challenges over the prior few years." (in 5 reviews)
Ratings by Demographics
This rating reflects the overall rating of US Customs and Border Protection and is not affected by filters.
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- Former Employee, more than 3 years★★★★★
Pros
Incredible mission - CBP's mission involves everything from ports of entry, to trade, to securing the areas between the ports of entry. Dedicated workforce.
Cons
The agency is a political football no matter which party is in charge, and that is unlikely to change.
- Current Employee, more than 5 years★★★★★
Pros
Opportunities around the world Can try new teams or units every year May not seem like it but we do stop criminal organizations and terrorists Good pay Good benefits Most coworkers are fun to work with Once you go home you do not take work with you Very diverse workforce Has been innovative the last few years
Cons
Treated liked a child The laziest officers get promoted Government red tape Micro management Redundant training and pointless policies (all gov.) Can be boring quickly if stuck in a unit Work holidays and weekends Can be a long time to get a m-f schedule Management out to get you Your coworkers can not be fired when they should have been Forcing you to do overtime a lot and if you do not want it there is no choice Forcing to go to border and they do not care about your excusals. They do not care about you at all - One officer had a 2 week old and they denied the excusal to not go to border. Another had a parent dying of cancer out of state they denied the officer's transfer.
Continue reading - Current Employee★★★★★
Pros
flexible, nice management, good coworkers, good benefits
Cons
not a lot of pay
- Current Employee★★★★★
Pros
Great job for you to have
Cons
You have to find your way
- Former Employee, more than 10 years★★★★★
Pros
Great pay and opportunities Great people (mostly) Diversity of work assignments- "something for everyone"
Cons
Isn't what it used to be due to politicization of border security (should be a simpler issue). Current (Biden) administration has destroyed morale.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
The pay is good since they are low staffed and needing people to work constantly
Cons
Terrible work-life balance, some micro-managers.
Continue reading - Former Employee★★★★★
Pros
Camaraderie amongst analysts is rewarding
Cons
Management does not consider employees inputs.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Very good work life balance to non-uniformed positions Competitive and transparent salary Great group of co-workers
Cons
Can get really political Constrained by yearly budget and national politics Older workforce makes it challenging to innovate
- Current Employee, more than 5 years★★★★★
Pros
Time off benefits working for your country
Cons
No cons for this job
- Former Employee★★★★★
Pros
TSP, Vacation time, Insurance, Steady
Cons
Bureaucracy and lots of hoops to jump through for projects
US Customs and Border Protection Reviews FAQs
US Customs and Border Protection has an overall rating of 3.9 out of 5, based on over 349 reviews left anonymously by employees. 82% of employees would recommend working at US Customs and Border Protection to a friend and 62% have a positive outlook for the business. This rating has been stable over the past 12 months.
82% of US Customs and Border Protection employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated US Customs and Border Protection 3.4 out of 5 for work life balance, 3.4 for culture and values and 4.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at US Customs and Border Protection to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.
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