US Customs and Border Protection Reviews | Glassdoor

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US Customs and Border Protection Reviews

Updated February 8, 2018
119 reviews

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3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
US Customs and Border Protection Commissioner R. Gil Kerlikowske
R. Gil Kerlikowske
21 Ratings

119 Employee Reviews

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Pros
  • Excellent pay and benefits, experience is unique and exhilarating for the right individuals (in 10 reviews)

  • Good pay, good opportunity to grow and go to a different federal agency (in 9 reviews)

Cons
  • Long hours, lack of respect for common employee by public and management (in 8 reviews)

  • It's unsafe, especially because CBP Officers are armed law enforcement entrusted to make sound decisions (in 6 reviews)

More Pros and Cons

  1. "Supervisory Border Patrol Agent"

    StarStarStarStarStar
    Current Employee - Supervisory Border Patrol Agent in Burlington, VT
    Current Employee - Supervisory Border Patrol Agent in Burlington, VT

    I have been working at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Exciting work and lots of opportunities

    Cons

    Shiftwork and time away from family


  2. "Program and Management Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Numerous Positionover A 45 Year Career in Indianapolis, IN
    Former Employee - Numerous Positionover A 45 Year Career in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time (More than 8 years)

    Pros

    My last position - Over paid for what you do/You can work any schedule as long as it adds up to 80 hours worked every two weeks

    Cons

    Apathy - There was no commitment to do the best you can do. Management was afraid to address union or race issues.

    Advice to Management

    Take a stand on issues where you know you are correct

  3. "Vulnerablity Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Customs and Border Protection full-time

    Pros

    Some great people to work with and its a job

    Cons

    No moral some DEPT may be different


  4. Helpful (4)

    "International Trade Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Customs and Border Protection full-time (More than a year)

    Pros

    federal benefits (i.e. vacation and sick time)

    Cons

    This was the worst job I ever had. The office culture is unprofessional and reminded me of being in high school. I worked with many unqualified people who really didn't work that much during the day. Basically I didn't gain anything at this job, and my manager was totally hostile.

    Advice to Management

    Hold managers accountable for their treatment of employees


  5. "CBP Homeland Security"

    StarStarStarStarStar
    Former Employee - Shift Supervisor in El Paso, TX
    Former Employee - Shift Supervisor in El Paso, TX

    I worked at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Benefits, pay is good... Good friends.

    Cons

    Political environment when moving up the ladder.

    Advice to Management

    None


  6. Helpful (1)

    "Customs and Border Protection Officer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    More stable job than cooperate world. They usually don't just fire people because of budget cut. They just stop hiring more.

    Cons

    Job application process took extremely long. Almost a year since the day I submitted the application


  7. Helpful (2)

    "CBP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection full-time (Less than a year)

    Pros

    Fun, feels like you’re doing something positive for this country.

    Cons

    5 day, 50hr minimum work weeks on a shift rotation.

    Advice to Management

    Overall, management is horrible. Decisions are not well thought out.

  8. "Writer-Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Writer/Editor in Laredo, TX
    Current Employee - Writer/Editor in Laredo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (Less than a year)

    Pros

    Stable and great atmosphere for growth.

    Cons

    None so far and none expected.


  9. "Overall Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in DC Ranch, AZ
    Current Employee - Analyst in DC Ranch, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Have grown a career and leaned lots of new things over the last 10 years I have worked for CBP

    Cons

    Hiring freezes and the lack of ability to move from one area to another. Some folks display favoritism.


  10. "Forensic Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Forensic Scientist in Newark, NJ
    Current Employee - Forensic Scientist in Newark, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (More than 5 years)

    Pros

    Lead them federal government in the detection new trends of narcotics and various weapons. Work with other agencies in competing the mission.

    Cons

    Have to stop work until other agencies are contacted. Homeland Security is subject to political funding and that causes issues. Other agencies pay one grade higher .

    Advice to Management

    Stop micromanaging, reward performers


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