US Customs and Border Protection Reviews | Glassdoor

US Customs and Border Protection Reviews

Updated August 26, 2017
111 reviews

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3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
US Customs and Border Protection Commissioner R. Gil Kerlikowske
R. Gil Kerlikowske
19 Ratings

111 Employee Reviews

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Pros
  • Excellent pay and benefits, experience is unique and exhilarating for the right individuals (in 10 reviews)

  • Good pay, good opportunity to grow and go to a different federal agency (in 9 reviews)

Cons
  • Long hours, lack of respect for common employee by public and management (in 8 reviews)

  • It's unsafe, especially because CBP Officers are armed law enforcement entrusted to make sound decisions (in 6 reviews)

More Pros and Cons

  1. "Overall Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in DC Ranch, AZ
    Current Employee - Analyst in DC Ranch, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Have grown a career and leaned lots of new things over the last 10 years I have worked for CBP

    Cons

    Hiring freezes and the lack of ability to move from one area to another. Some folks display favoritism.


  2. "Forensic Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Forensic Scientist in Newark, NJ
    Current Employee - Forensic Scientist in Newark, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (More than 5 years)

    Pros

    Lead them federal government in the detection new trends of narcotics and various weapons. Work with other agencies in competing the mission.

    Cons

    Have to stop work until other agencies are contacted. Homeland Security is subject to political funding and that causes issues. Other agencies pay one grade higher .

    Advice to Management

    Stop micromanaging, reward performers

  3. Helpful (1)

    "Great law enforcement position to work in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - US Customs Inspector in Lax, GA
    Former Employee - US Customs Inspector in Lax, GA
    Neutral Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time (More than 5 years)

    Pros

    Good benefits, good fellow workers, you make a lot in overtime if you wish, not boring and not repetitive. It's a good way to set your foot in the doorstep to later put in for other federal agencies.

    Cons

    You might have to work on weekends and holidays. You might get dirty opening up cargo and inspecting it. The benefits are good but not as good as a state or county employment agency.

    Advice to Management

    No favoritism please.


  4. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at US Customs and Border Protection full-time (More than 3 years)

    Pros

    Excellent salary and benefits for job performed.

    Cons

    Geographically poor work locations with inability to move.


  5. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CBP Officer in New York, NY
    Current Employee - CBP Officer in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection full-time (More than 8 years)

    Pros

    Good salary for job performed. A lot of availability for promotion and movement to other locations. Able to work overseas.

    Cons

    If you don't like to work overtime not the place for you. Schedule is different from one location to the next.


  6. "Chief CBP Agriculture Specalist / Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief CBP Agriculture Specialist in Miami, FL
    Current Employee - Chief CBP Agriculture Specialist in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (More than 10 years)

    Pros

    Good Benefits, Leave and Health Insurance options.

    Cons

    Changing shifts, Pay is equal to a lover level manager, small overtime budget and staffing.

    Advice to Management

    Realign pay scale to reflect position and responsibilities


  7. "Salary/Benefits outweigh negatives"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Customs and Border Protection full-time (More than 8 years)

    Pros

    The salary and benefits are very good.

    Cons

    Management in IT is often clueless. You need to push a mountain to get things accomplished because of the crazy policies put in place.

  8. Helpful (2)

    "It's not the worst place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CBP Officer in Laredo, TX
    Current Employee - CBP Officer in Laredo, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (More than 5 years)

    Pros

    Good pay, lots of training and opportunities to gain experience. Great stepping stone to other jobs in the federal government

    Cons

    Difficult to get a transfer, lots of forced overtime, poor management, horrible working conditions. Mangers micro manage every single aspect of your work day. Very little autonomy

    Advice to Management

    Stop the nepotism


  9. "Not the right organization to work for when looking to make a difference."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program and Management Analyst in Indianapolis, IN
    Current Employee - Program and Management Analyst in Indianapolis, IN
    Doesn't Recommend

    I have been working at US Customs and Border Protection full-time (More than 5 years)

    Pros

    The work you do is mission oriented and you can appreciate how the project/program you are delivering serves to help safeguard our nation's borders. The work/life balance is the only strongest upside to working for this organization.

    Cons

    There is no clear career path and promotion opportunities are very limited. Leadership do not take the time to recognize employee excellence and provide opportunity for team or individual success.

    Advice to Management

    Organizational and leadership culture needs to change in order to provide an environment of success.


  10. Helpful (1)

    "US Customs and Border Protection Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time (Less than a year)

    Pros

    Good place to work Awesome pay

    Cons

    It's a job, how bad can it be.


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