US Customs and Border Protection Us Customs and Border Protection Officer Reviews | Glassdoor

US Customs and Border Protection Reviews

Updated Nov 24, 2019

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3.0
57%
Recommend to a Friend
55%
Approve of CEO
US Customs and Border Protection Commissioner R. Gil Kerlikowske
R. Gil Kerlikowske
37 Ratings
  1. Helpful (1)

    "Great Job"

    StarStarStarStarStar
    Current Employee - Marine Interdiction Agent 

    I have been working at US Customs and Border Protection full-time for more than 5 years

    Pros

    Get paid to drive boats, how can you beat that?

    Cons

    Govt shutdowns get to be a pain when your paycheck is delayed.

    US Customs and Border Protection2019-09-23
  2. Helpful (1)

    "Looking to bring knowledge and abilities to dynamic, growth-oriented role."

    StarStarStarStarStar
    Current Employee - First Line Supervisor in Miami, FL

    I have been working at US Customs and Border Protection full-time for more than 8 years

    Pros

    Agency mission, vision and goals

    Cons

    Problems recruiting due to current process

    US Customs and Border Protection2019-11-24
  3. Helpful (1)

    "CBPO"

    StarStarStarStarStar
    Current Employee - Customs and Border Protection Officer in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Customs and Border Protection full-time for more than 5 years

    Pros

    Benefits, pay, over time, travel opportunities, and training.

    Cons

    Micro management, irregular hours, constantly changing policy.

    US Customs and Border Protection2019-10-24
  4. "Retired Border Patrol Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time

    Pros

    The pay, training, and coworkers.

    Cons

    Management and the media scrutiny can be very weighing.

    Advice to Management

    Utilize and recognize your agents strengths and talents. Don't promote strictly based on ability to suck up and lack of spine.

    US Customs and Border Protection2019-10-25
  5. Helpful (2)

    "Don't work for any part of Mission Readiness Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management and Program Analyst in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at US Customs and Border Protection full-time for more than 3 years

    Pros

    There are none.

    Cons

    Management and senior management will push personnel to violate policy/law. Management will downplay your abilities when being asked questions when applying for other positions. Legal offices won't take action. They do not take care of disabled/handicapped employees. Union will not have your back when filing complaints. Leadership has stated openly to employees "if you aren't happy here, leave and don't let the door hit you on the way out;" however, they will try to keep you if you are a valued employee. They block every avenue to move up or transfer.

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    Advice to Management

    A change of leadership is needed before any advice will even be considered.

    US Customs and Border Protection2019-11-13
  6. Helpful (2)

    "Information Technology Specialist (Customer Support)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alexandria, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Customs and Border Protection full-time for more than a year

    Pros

    Unfortunately, Not for the U.S. Customs and Border Protection, Office of Information and Technology.

    Cons

    The Interview process if you are person of diverse background (Hispanic* or Black) DON'T NOT APPLY. Not matter how qualified you are the hiring authority, think otherwise. Even if you did score best. Speak another language? Don't even think about putting it down on your resume. Interviewer will qualify this as Un-American. Your diversity seems to be the issue here. They don't even bother in shaking hands with the person of diverse backgrounds, Unfortunately this seems to be a common theme for DHS not hiring Diversity at top management. Mass amount of security breaches take place and rather than hire people, they look as diversity as a problem. "We only speak the simple language here". (Being English)

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    Advice to Management

    none.

    US Customs and Border Protection2019-10-18
  7. Helpful (4)

    "Long hours, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CBP Officer in Newark, NJ
    Doesn't Recommend

    I have been working at US Customs and Border Protection full-time for more than a year

    Pros

    steady pay/lots of overtime/Pre-interview polygraph questions can be found online/Great health Benefits/5 week paid vactions/Lots of sick time/hard to get fired/Meet many people from different backgrounds/Easy work for law enforcement position

    Cons

    Hiring process is overkill, Mandatory overtime, Polygraph interview turns into an interrogation, will share your answers with other agencies,Polygraph is setup to incriminate yourself,not a fair hiring process

    Advice to Management

    Need to hire outside management, shorter hiring process, eliminate polygraph like former video Q & A

    US Customs and Border Protection2019-10-14
  8. "Decent work with great pay, sometimes can be a bit robotic."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Us Customs and Border Protection Officer 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Customs and Border Protection full-time for more than 3 years

    Pros

    -Pay -Benefits -Meet people from all walks of life

    Cons

    -Long Hours -Cynicism -Feels like DMV with a firearm -Lack of employee development

    Advice to Management

    Listen to the officers working the line and support them!

    US Customs and Border Protection2019-07-30
  9. "A revolving door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CBP Officer 

    I have been working at US Customs and Border Protection full-time

    Pros

    Pay, opportunity to travel valuable experience

    Cons

    Seniority decides all management will not enforce any immigration law

    US Customs and Border Protection2019-09-01
  10. "CBP Technician pay is very low"

    StarStarStarStarStar
    Current Employee - CBP Technician 

    I have been working at US Customs and Border Protection full-time for more than 5 years

    Pros

    Benefits are great due to it being a federal position.

    Cons

    Pay does not match the responsibilities that are given to techs as higher level tasks are given at low pay.

    Advice to Management

    Give the CBP Technicians a higher pay grade and they will stay.

    US Customs and Border Protection2019-08-01
Found 163 reviews